Metodo
Método Telecom is a Brazilian telecommunications and electronic-security integrator founded in 1991, serving private enterprises and federal, state, and municipal government agencies across Brazil with cloud PBX, contact center, network, and AI-enabled security solutions through 12 regional offices.
- Company typePrivate
- Founded1991
- HeadquartersBelo Horizonte, Brazil
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Metodo does
Método Telecom (legal name: Método Telecomunicações e Comércio Ltda) is a privately held Brazilian telecommunications and electronic-security integrator founded in 1991 and headquartered in Belo Horizonte, Minas Gerais. The company serves private enterprises alongside federal, state, and municipal government agencies, reporting 2,500+ active clients, 170,000+ cloud telephony users, and a footprint spanning 174 municipalities, 151 state secretariats, and 27 federal agencies through 12 branch offices across Brazil. Operating under the Grupo Método umbrella alongside Método System (electronic security), Voice Manager (cloud collaboration), Total Flex (fleet management), and SigmaOne (ICT distribution), the company delivers unified communications, cloud PBX, contact center, network infrastructure, electronic security, and professional services.
The technology stack centers on the Voice Manager platform, which is built on Cisco BroadWorks and hosted on Google Cloud BR, with integrations to Microsoft Teams, Webex, and NICE's CXone MPower (added in May 2025) for omnichannel contact-center operations. Electronic-security offerings leverage computer vision for real-time facial recognition, automatic license plate recognition (LPR), and behavior anomaly detection. The Agenty Co platform, presented at the 2026 Telebras Conecta Forum, introduces agentic-AI orchestration for government services delivered via WhatsApp Business API, positioning Método as an integrator rather than a foundation-model developer. The company is LGPD-compliant with a designated DPO.
Revenue derives from subscription telecom services, contact-center licensing, electronic-security hardware plus recurring monitoring, managed network services, and professional services, with quote-based pricing and annual billing cadence. Distribution is direct enterprise field sales through the regional branch network. The customer base is dual-segment across private enterprise and public sector, and growth has been fueled by organic expansion alongside the 2021 SigmaOne acquisition, the 2025 NEC Brasil UC&C customer-portfolio acquisition, and a pending bid for Oi S/A telephony assets. No external funding rounds or private-equity ownership are evidenced in the source data; ownership remains private under Grupo Método, led by CEO Anderson Pimenta.
Metodo firmographics
Firmographics- Name
- Metodo
- Legal name
- Método Telecomunicações e Comércio Ltda
- Website
- https://metodotelecom.com.br
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Método Telecom is a Brazilian telecommunications and electronic-security integrator founded in 1991, serving private enterprises and federal, state, and municipal government agencies across Brazil with cloud PBX, contact center, network, and AI-enabled security solutions through 12 regional offices.
- Ownership category
- akta.pro rank
Metodo industry classification
Industry- Product category
- Telecommunications Services
- NAICS
- Telecommunications (517), Telephone Call Centers (56142)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Metodo is headquartered
LocationHeadquarters
- HQ city
- Belo Horizonte
- HQ country
- Brazil
- HQ region
- Latin America
Offices12 records
Markets served
Metodo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales, Infrastructure
Revenue model
- Telecommunications Services: Cloud PBX, STFC (fixed telephony), unified communications, VoIP services provided to enterprises and government
- Electronic Security Solutions: Security systems including CCTV, facial recognition, access control, perimeter security - both product sales and ongoing monitoring services
- Contact Center Solutions: Omnichannel contact center services including software licensing and professional services for implementation
- Network Solutions: Wi-Fi infrastructure, LAN/WLAN solutions, and network optimization services
- Professional Services: Implementation, support, and maintenance services for installed solutions
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Communication Solutions |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Metodo product offering
Product offeringCore offering
Método Telecom delivers cloud-based telephony (Cloud PBX on Cisco BroadWorks), unified communications with Webex, omnichannel contact center solutions (CXone by NICE), electronic security systems (CCTV, facial recognition, access control), and LAN/WLAN network infrastructure to enterprises and government agencies across Brazil. The company combines subscription-based communication services with hardware sales, AI-driven analytics, and 24/7 managed support for over 2,500 active clients.
Differentiator
Problem solved
Functional benefit
Brands
- Voice Manager: Cloud-based voice and collaboration platform based on Cisco Broadworks technology, hosted on Google Cloud BR
- Método System
- Pro.For.Me
- Cloud Contact Center by CXone
- Voice Manager With Webex
Products and services
- Cloud PBX / Comunicação em Nuvem Cloud-based telephone exchange solution hosted on the Cisco BroadWorks platform, providing scalable voice, video, and collaboration services with mobility features for enterprises and government agencies of all sizes.
- Voice Manager With Webex Unified communication solution integrating Cisco Webex platform with Voice Manager, enabling calls, meetings, and messaging hosted on Google Cloud BR. Based on Cisco BroadWorks technology.
- Cloud Contact Center by CXone (NICE CXone MPower) Omnichannel contact center platform integrated with AI for customer experience management, offering CXone MPower with over 1.3 million cloud users worldwide to banking, retail, education, healthcare, industry, and government verticals in Brazil.
- STFC (Fixed Telephony Service) Traditional fixed telephony services for enterprises and government clients, supporting legacy communication needs and copper-to-cloud migration.
- Centrais Telefônicas (On-premises PBX) On-premises telephone exchange systems for organizations requiring local communication infrastructure, including Unify/Mitel-based on-premises communication systems.
- Electronic Security Solutions (CFTV, Facial Recognition, Access Control, Perimeter Security) Integrated electronic security solutions delivered through subsidiary Método System, including facial recognition with AI for public safety, automatic license plate recognition, video monitoring, analytical security, access control, perimeter security, and ongoing support and maintenance.
- Network Solutions (Wi-Fi, LAN/WLAN) Network infrastructure solutions including Wi-Fi and LAN/WLAN connectivity for enterprises, with focus on robust, scalable, future-ready networks and cloud transition support.
- Agenty Co Platform Intelligent agent orchestration platform enabling proactive AI agents for government services via WhatsApp, allowing multiple autonomous agents to cooperate to resolve citizen demands without rigid menus or limited decision trees.
Quantifiable outcome
- 170,000+ cloud telephony users on platform
- +1 more outcomes
Companies that use Metodo
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
Metodo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature5 records
Metodo partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and major.
- NICEcoreMétodo Telecom is the new business partner of NICE in Brazil, bringing innovative Customer Experience and AI solutions to markets across Brazil, with strong presence in Minas Gerais, Rio de Janeiro, Pernambuco, Pará, Rio Grande do Sul, Paraná, and Distrito Federal. The partnership offers CXone MPower platform with over 1.3 million cloud users worldwide to verticals including banking, retail, education, healthcare, industry, and government.
- NEC BrasilcoreMétodo Telecom acquired the NEC Brasil UC&C (Unified Communications & Collaboration) customer portfolio following NEC's global decision to exit the on-premise PABX equipment segment. This acquisition reinforces Método's positioning as a major provider of communication solutions in Brazil.
- CiscocoreTechnology partner providing Voice Manager With Webex solution based on Cisco BroadWorks technology. Método Telecom is a certified Cisco partner delivering cloud communications, collaboration, and Webex platform integrations.
- Google CloudcoreCloud infrastructure provider hosting the Voice Manager platform on Google Cloud Brazil (Google Cloud BR), enabling cloud-based enterprise communications with global scale and reliability.
- MicrosoftmajorIntegration partner for Microsoft Teams connectivity, allowing Voice Manager users to make calls integrated with Microsoft Teams environment.
- HikvisionmajorSecurity technology partner providing video surveillance equipment, digital signage, and security analytics solutions. Hikvision products are distributed through Grupo Método subsidiary SigmaOne.
- WhatsApp Business APImajorIntegration with WhatsApp Business API enabling omnichannel customer communications through popular messaging platform, particularly for government agentic services.
- WebexcoreCollaboration platform partner for unified communications including calls, meetings, and messaging. Voice Manager With Webex from Cisco is a flagship offering.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Metodo competitors and assessment
Company assessmentBroad incumbents
- Genesys: Global leader in CCaaS and customer experience platforms with strong presence in Brazil. Competes with Método's contact center/CXone offering for large enterprise and government deals.
- Avaya: Global UC, CCaaS and contact center incumbent with a large Brazilian installed base. Competes with Método in enterprise telephony and contact center modernization.
- Alcatel-Lucent Enterprise: Global enterprise communications and networking vendor serving mid-market and public-sector customers in Brazil. Comparable as a UC and network competitor with strong government references.
- Mitel (Unify): Global UC and on-premises communications vendor (via Unify) with a Brazilian presence. Competes with Método in enterprise telephony, particularly on-prem and hybrid deployments.
- Cisco (Webex / BroadWorks): Global UCaaS/CCaaS incumbent and core technology partner to Método via BroadWorks and Webex. Comparable as the platform vendor whose stack Método resells and integrates in Brazil.
- NICE: Global CCaaS and AI analytics leader (CXone) and technology partner to Método. Comparable as the underlying vendor whose solutions Método integrates and resells in Brazil.
Direct peers
- Zenvia: Brazilian cloud communications and omnichannel customer experience platform serving enterprises with messaging, voice and contact center solutions. Directly comparable as a homegrown Brazilian competitor in cloud telephony and CCaaS.
- TotalVoice: Brazilian VoIP and cloud telephony provider offering hosted PBX, SIP trunking and APIs for businesses. Closely comparable on core Cloud PBX and VoIP carrier services in the Brazilian market.
Emerging players
- Movidesk: Brazilian cloud customer service and ticketing platform expanding into omnichannel and CX. Comparable as a regional emerging competitor in Brazilian enterprise CX and contact center workflows.
Regional players
- Dazzt (or similar Brazilian ICT systems integrator): Brazilian ICT systems integrator focused on enterprise communications, contact center and digital transformation. Comparable as a regionally focused competitor chasing similar enterprise and government customers.
Market position
Weaknesses1 record
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Metodo social profiles
Digital presenceMetodo compliance and trust
Trust signalCompliance1 record
Metodo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Metodo leadership team
Management profileNumber of profiles
Profiles4 records
Metodo subsidiaries and ownership
Company hierarchySubsidiaries4 records
Metodo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Metodo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Metodo
What does Metodo do?
Método Telecom delivers cloud-based telephony (Cloud PBX on Cisco BroadWorks), unified communications with Webex, omnichannel contact center solutions (CXone by NICE), electronic security systems (CCTV, facial recognition, access control), and LAN/WLAN network infrastructure to enterprises and government agencies across Brazil. The company combines subscription-based communication services with hardware sales, AI-driven analytics, and 24/7 managed support for over 2,500 active clients.
Is Metodo a public or private company?
Metodo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Metodo founded?
Metodo was founded in 1991. It employs 51 to 100 people.
Where is Metodo based?
Metodo is headquartered in Belo Horizonte, Brazil, in the Latin America region.
How does Metodo make money?
Five revenue lines are on record. Telecommunications Services are the primary driver. The others are electronic Security Solutions, contact Center Solutions, network Solutions and professional Services.
Who are Metodo's main competitors?
Broad incumbents on record are Genesys, Avaya, Alcatel-Lucent Enterprise, Mitel (Unify), Cisco (Webex / BroadWorks) and NICE. Direct peers are Zenvia and TotalVoice. Movidesk is listed as an emerging player. Dazzt (or similar Brazilian ICT systems integrator) is listed as a regional player.
Does Metodo have an API?
No public API is recorded for Metodo.
What industry is Metodo in?
Metodo's product category is Telecommunications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 517 and its SIC code is 7385.