Crowd-Creation
Crowd-Creation builds SocialBox, an open-source enterprise community platform based on Drupal and Open Social, serving market research, customer engagement, and internal collaboration use cases for enterprise clients across Europe, the Americas, and Asia.
- Company typePrivate
- Founded2009
- HeadquartersHessen, Germany
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Crowd-Creation does
crowd-creation GmbH is a privately held German software and services company founded in 2009 and incorporated as a GmbH in 2014, headquartered in Waldsolms, Hesse. The company builds and operates SocialBox, a customizable online community platform based on the open-source Open Social distribution and the Drupal content management system. SocialBox delivers accounts and profiles, group collaboration, activity streams, private messaging, event promotion, notifications, GDPR-aligned data protection controls, and integrated survey tooling via LimeSurvey and Qualtrics, with optional BigBlueButton-based video conferencing. The company also offers an Enterprise tier with custom development, third-party integrations, and fail-safe hosting options spanning the EU, USA, and China.
Crowd-Creation firmographics
Firmographics- Name
- Crowd-Creation
- Legal name
- crowd-creation GmbH
- Website
- https://crowdcreation.de
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Crowd-Creation builds SocialBox, an open-source enterprise community platform based on Drupal and Open Social, serving market research, customer engagement, and internal collaboration use cases for enterprise clients across Europe, the Americas, and Asia.
- Ownership category
- akta.pro rank
Crowd-Creation industry classification
Industry- Product category
- Online Community Platforms (Enterprise Community Software)
- NAICS
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (51621)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Community Hosting & Membership Platforms (MPACAJAF)
- akta.pro secondary industry
- Fan Communities & Subscription Content Platforms (Membership/Patronage) (BPAMAJAO)
Keywords
Where Crowd-Creation is headquartered
LocationHeadquarters
- HQ city
- Hessen
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Crowd-Creation business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription (SocialBox): Three-tier subscription model (Basic, Premium, Enterprise) providing cloud-hosted community platforms with different user limits, features, and support levels. Pricing is quote-based for all tiers.
- Professional Services: Additional services including strategy consulting, community platform development, setup/configuration, training and support, hosting, and maintenance services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Basic: Up to 1,000 users with all basic features, platform updates, and EU or US cloud hosting. Starting point for organizations launching their own community. |
| Subscription | Annual | Premium: Up to 10,000 users with online surveys, additional extensions, guided onboarding, and support. |
| Subscription | Annual | Enterprise: Unlimited users with custom development, 3rd party integrations, and fail-safe hosting for comprehensive collaboration. |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Crowd-Creation product offering
Product offeringCore offering
crowd-creation sells SocialBox, a customizable online community platform built on the open-source Open Social and Drupal framework, enabling enterprises to launch branded communities for market research, customer engagement, feedback collection, and internal collaboration. The platform includes profiles, activity streams, notifications, group collaboration, events, survey integration, and community management tools, delivered as a three-tier cloud-hosted SaaS with optional EU, US, or China hosting and accompanied by professional services for strategy, setup, development, training, and hosting.
Product overview
crowd-creation offers SocialBox, a modular community platform built on the Open Source framework Open Social and Drupal CMS. The portfolio spans three pricing tiers (Basic, Premium, Enterprise) plus a suite of professional services including strategy consulting, platform development, setup, training, hosting, and maintenance. Survey integration via LimeSurvey is available as an add-on module. The company develops custom Drupal modules (e.g., Automatic Alternative Text) and is working on an AI project called SwingView. Community solutions serve clients across market research, internal communication, customer engagement, and partner collaboration use cases.
Differentiator
Problem solved
Functional benefit
Brands
- SocialBox: A customized online community platform solution built on Open Social and Drupal, enabling real-time messaging, group collaboration, event promotion, and survey integration for digital communities
Products and services
- SocialBox Customizable online community platform built on Open Social and Drupal that enables enterprises to launch branded communities for market research, customer engagement, and internal collaboration. Includes profiles, group collaboration, real-time messaging, events, activity streams, notifications, survey integration, and GDPR-compliant community management tools.
- SocialBox Basic Entry-level subscription tier of the SocialBox community platform providing up to 1,000 users with all basic features, platform updates, and EU or US cloud hosting. Designed for organizations launching their first community without custom development.
- SocialBox Premium Mid-tier subscription tier of the SocialBox community platform supporting up to 10,000 users, online surveys, additional extensions, guided onboarding, and ongoing support for organizations scaling their community.
- SocialBox Enterprise Enterprise subscription tier of the SocialBox community platform offering unlimited users, custom development, third-party integrations, and fail-safe hosting for large-scale community deployments.
- Strategy & Consulting Services Strategic community consulting service that develops tailored community strategies, including needs analysis, audience definition, and planning support to help enterprises align community investment with business objectives.
- Community Platform Development Custom development service for building intuitive, secure, and dynamic community platforms for internal teams, customers, or market research use cases, using the Open Social and Drupal stack.
- Hosting Services Managed hosting service for community platforms on crowd-creation servers, client servers, or hosting partner servers, with typical locations in Germany and the EU and global options including China.
Quantifiable outcome
- 6 major community launches in 2020 alone, making it the company's most successful year
- +2 more outcomes
Companies that use Crowd-Creation
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles3 records
Crowd-Creation technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability9 records
Feature5 records
Crowd-Creation partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Kantar GmbHcoreOperates the VOICE Community on behalf of Daimler Mobility AG. Partnership involves market research community implementation and ongoing support. Also developed Impulse Circle community for BMW and MINI.
- LimeSurveycoreIntegration of LimeSurvey survey software into Open Social platform. Enables seamless survey creation, administration, and data analysis within community environments. Successfully replaced previous CommunityBox CSI solution.
- Kantar TNScoreLong-standing partnership for market research community solutions. Developed Electric Mobility Community based on Stars Insight for Smart and Mercedes-Benz. Kantar TNS commissioned the community for product and marketing research purposes.
- Open Social (getopensocial.com)coreOpen Social is the foundational platform for SocialBox. It is an open source social networking platform built on Drupal with modular structure, flexible configuration, and access to over 10,000 modules.
- DrupalcoreOpen source CMS that forms the technical foundation for Open Social and SocialBox. crowd-creation is one of approximately 40 Drupal service providers in Germany, supporting software development since 2009.
Scale indicators4 records
Recent moves7 records
Expansion highlights5 records
Crowd-Creation competitors and assessment
Company assessmentDirect peers
- Bevy: Bevy is an enterprise community platform focused on building in-person and online community programs for brands, comparable to SocialBox for branded customer and market research community use cases.
- Discourse: Discourse is an open-source community discussion platform used by enterprises and organizations. Comparable as another open-source-based community platform competing for branded community deployments.
- Higher Logic: Higher Logic provides an enterprise community and engagement platform for associations and B2B organizations, with similar market-research and member engagement use cases to crowd-creation's SocialBox.
- Vanilla Forums: Vanilla Forums provides enterprise community and customer forum software with knowledge management features, directly competing for the same enterprise community platform budgets as SocialBox.
- Insided: Insided is a customer community platform that enables brands to build product help, ideation, and engagement communities, directly comparable to crowd-creation's branded community platform offering.
- Hivebrite: Hivebrite is a SaaS community platform serving enterprises, alumni networks, and associations. Direct competitor to SocialBox in the branded community platform category with similar customer engagement and market-research community use cases.
Emerging players
- Mighty Networks: Mighty Networks is a community platform enabling creators and brands to build paid and branded communities. Comparable as an alternative community platform, though typically targeting smaller and creator-led communities rather than enterprise market-research deployments.
Broad incumbents
- Salesforce Experience Cloud: Salesforce Experience Cloud (formerly Community Cloud) is a broad enterprise platform offering branded communities and portals as part of the larger Salesforce CRM ecosystem, competing for the same enterprise community RFPs as SocialBox.
- Khoros: Khoros is a large customer engagement platform offering community, social media management, and care solutions, serving enterprise customers with branded online communities at greater scale than crowd-creation.
- Qualtrics (CX Community): Qualtrics is a major experience management platform that integrates community-style feedback programs and is already a technology integration partner of crowd-creation, representing a larger incumbent in the same market-research and customer insight category.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Crowd-Creation social profiles
Digital presenceCrowd-Creation compliance and trust
Trust signalCompliance2 records
Crowd-Creation financial estimates
Financial estimateRevenue estimate
Valuation estimate
Crowd-Creation leadership team
Management profileNumber of profiles
Profiles2 records
Crowd-Creation funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Crowd-Creation M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Crowd-Creation
What does Crowd-Creation do?
crowd-creation sells SocialBox, a customizable online community platform built on the open-source Open Social and Drupal framework, enabling enterprises to launch branded communities for market research, customer engagement, feedback collection, and internal collaboration. The platform includes profiles, activity streams, notifications, group collaboration, events, survey integration, and community management tools, delivered as a three-tier cloud-hosted SaaS with optional EU, US, or China hosting and accompanied by professional services for strategy, setup, development, training, and hosting.
Is Crowd-Creation a public or private company?
Crowd-Creation is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Crowd-Creation founded?
Crowd-Creation was founded in 2009. It employs 1 to 10 people.
Where is Crowd-Creation based?
Crowd-Creation is headquartered in Hessen, Germany, in the Europe region.
How does Crowd-Creation make money?
Two revenue lines are on record. SaaS Subscription (SocialBox) is the primary driver. The others are professional Services.
Who are Crowd-Creation's main competitors?
Direct peers on record are Bevy, Discourse, Higher Logic, Vanilla Forums, Insided and Hivebrite. Mighty Networks is listed as an emerging player. Broad incumbents are Salesforce Experience Cloud, Khoros and Qualtrics (CX Community).
Does Crowd-Creation have an API?
No public API is recorded for Crowd-Creation.
What industry is Crowd-Creation in?
Crowd-Creation's product category is Online Community Platforms (Enterprise Community Software). Its primary akta.pro industry code is MPACAJAF, Community Hosting & Membership Platforms, with a secondary code of BPAMAJAO, Fan Communities & Subscription Content Platforms (Membership/Patronage). Its NAICS code is 51621 and its SIC code is 7372.