Metcom 911

Name

Metcom 911

Legal name

Marion Area Multi-Agency Emergency Telecommunications

Website

https://metcom911.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Public Safety Emergency Telecommunications

NAICS

Fire Protection (92216), Emergency and Other Relief Services (62423)

SIC

Communications Services, Nec (4899), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

Keywords

• Emergency dispatch services
• Public safety communications
• 911 telecommunications
• Emergency medical dispatch
• Intergovernmental emergency services

Headquarters

HQ city

Woodburn

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Intergovernmental Funding: Funded through ORS 190 intergovernmental agreement with all public safety stakeholders served. Member agencies contribute to operational costs based on usage and agreements.

Distribution channels1 record

Marketing channels4 records

Core offering

Metcom 911 provides 24/7 emergency telecommunications dispatch services for police, fire, and medical agencies across Marion, Clackamas, and Linn Counties in Oregon. Services include emergency police dispatch, fire dispatch, state-certified Emergency Medical Dispatch, Text-to-911, tactical dispatching for SWAT deployments, non-emergency dispatch, and citizen alert notifications. The agency operates as an ORS 190 special district governed by an intergovernmental agreement with all public safety stakeholders served.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Police Emergency Dispatch 24/7 emergency police dispatch and law enforcement communications coordination services for police departments in Marion, Clackamas, and Linn Counties, Oregon. Designed for municipal and county law enforcement agencies that are members of the ORS 190 intergovernmental agreement.
• 911 Fire Emergency Dispatch Emergency fire dispatch, firefighting coordination, and emergency response communications services for fire departments in Marion, Clackamas, and Linn Counties. Provides inter-agency fire communications and wildland fire coordination support.
• Emergency Medical Dispatch State-certified emergency medical dispatch protocols for medical emergencies, including EMS coordination and ambulance dispatch services for EMS and ambulance providers in the service area.
• Non-Emergency Dispatch Services

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• Marion CountycoreStrategic or Co-development Partner · 1 January 2018Formal partnership through Resolution 2018-01 for sharing a public safety radio communications system. Marion County serves as a key partner in the regional emergency communications network.
• Cascade Networks Inc.coreTechnology or IntegrationRadio system consultant providing communication system evaluation, recommendations, and technical expertise for the public safety radio infrastructure serving Marion County agencies.
• EverbridgecoreTechnology or IntegrationProvider of the citizen alert notification system used by the agency to send emergency notifications and public safety alerts to community members in the service area.

Scale indicators1 record

Recent moves7 records

Expansion highlights5 records

Others

• Everbridge: Critical event management and citizen alert platform already deployed by Metcom 911 for community notifications. Comparable as a technology partner in the broader emergency response ecosystem.

Emerging players

• Mark43: Cloud-native public safety platform serving law enforcement, fire, and EMS agencies with CAD, RMS, and analytics. Comparable customer base and adjacent workflow to Metcom 911's dispatch operations.
• Carbyne: Next-gen 911 vendor delivering IP-based call intake, video, and rich media to PSAPs. Operates in the same emergency communications space as Metcom 911, focused on modernizing the PSAP front door.
• CentralSquare Technologies: Public safety software vendor providing CAD, records, and mobile solutions to PSAPs and emergency response agencies. Comparable as a software layer serving the same dispatch workflow Metcom 911 operates.
• RapidSOS: Next-generation 911 data platform providing richer location and sensor data to PSAPs. Represents the emerging tech layer that Metcom 911 would integrate with for NG911 capabilities.

Broad incumbents

• Motorola Solutions: Dominant vendor of P25 radio systems, computer-aided dispatch (CAD), and 911 infrastructure to PSAPs including Metcom 911. Serves the same end customers (public safety agencies) with broader portfolio.
• Intrado (West Safety Services): Major provider of 911 network infrastructure, call-routing, and emergency call handling systems. Operates in the same emergency communications stack that Metcom 911 relies on for 911 call delivery.

Direct peers

• Washington County Consolidated Communications Agency (WCCCA): Regional consolidated PSAP serving multiple police and fire agencies in Washington County, Oregon. Direct peer to Metcom 911 in operating model, governance structure, and geographic context.
• Portland Bureau of Emergency Communications (BOEC): City-level 911 dispatch center serving Portland police, fire, and EMS. Comparable PSAP with multi-agency consolidated dispatch, though operating at much larger scale than Metcom 911.
• Clackamas County Communications Center (CCOM): County-level PSAP in Oregon that Metcom 911 actually serves for portions of its coverage area. Most direct geographic and operational peer, sharing overlapping service territory.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/metcom_911
• Facebookfacebook.com/marionco911

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metcom 911