911 Enable

What 911 Enable does

911 Enable, a division of Connexon Telecom Inc. headquartered in Montreal, Canada, is a specialized E911 solutions provider for enterprise IP telephony systems. The company was established in 2006 following a reseller agreement with TeleCommunication Systems (TCS) and has built a portfolio centered on the on-premises Emergency Gateway (EGW) software appliance and the cloud-delivered Emergency Routing Service (ERS), which routes 911 calls and location information to Public Safety Answering Points (PSAPs) across the US and Canada. Its technology stack uses IP-PBX discovery protocols (CDP, LLDP-MED) to auto-track phone moves, maintains a single national ALI database, and is certified against the major enterprise telephony platforms — Cisco Unified Communications Manager, Avaya Communication Manager (Gold DevConnect), Microsoft Lync, ShoreTel, Alcatel-Lucent OmniPCX, Genesys, Aastra, 3Com VCX, and BroadSoft BroadWorks. Patented capabilities include the Location Management System (LMS) for nomadic extension registration and Extension Bind technology that binds a callback number to any extension for 48 hours, reducing emergency callback time by up to 50%.

911 Enable monetizes through a mix of recurring subscription revenue (ERS), one-time appliance licensing (EGW, Virtual Emergency Gateway), hardware sales (RedBOX), and channel-partner residuals via its Agent Program. Its go-to-market combines direct enterprise sales, an agent channel of VARs and IP-PBX vendors, technology-partner programs (Cisco Developer Network, Avaya DevConnect, ShoreTel Technology Partner, GSA Schedule), and event-led demand generation (VoiceCon, IT EXPO, BroadSoft Connections). The company serves over 1,000 organizations across six segments — Enterprise, Education, Government, Healthcare, SMB, and VoIP Service Providers — and references Fortune 500 deployments, with FCC and CRTC compliance plus NENA i2 standards providing the regulatory backbone of the service.

The firm operates with 11–50 employees and has not disclosed external funding rounds, suggesting founder/management ownership through Connexon Telecom Inc. Recent product evolution has emphasized hosted IP-PBX (BroadSoft BroadWorks), virtualization (VMware certification), SMB accessibility (Virtual Emergency Gateway), and international availability, indicating a strategy of widening both the addressable platform footprint and the geographic reach of the core routing service.

Name

911 Enable

Legal name

Connexon Telecom Inc.

Website

https://911enable.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

911 Enable provides E911 call routing, location management, and PSAP connectivity for enterprise IP telephony, serving over 1,000 organizations across the US and Canada through patented technology and certified integrations with Cisco, Avaya, Microsoft, ShoreTel, and other major IP-PBX platforms.

Ownership category

akta.pro rank

Product category

Enterprise E911 Communications Software

NAICS

Telecommunications (517)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industry

Emergency Communications, Alerting & Public Warning Systems (HLAJAGAF)

Keywords

• E911 solutions
• Emergency call routing
• IP telephony integration
• PSAP connectivity
• Location management system

Headquarters

HQ city

Montreal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Emergency Routing Service (ERS) Subscription: Monthly subscription service that delivers 911 calls and location information to PSAPs. Provides the largest E911 coverage area in the industry for organizations of all types and sizes in US and Canada.
2. Emergency Gateway (EGW) Appliance: On-site software/hardware appliance that helps organizations simplify E911 management. Includes automatic IP phone tracking, on-site security desk notification, and extensive auditing and reporting capabilities.
3. RedBOX Hardware Appliance: Hardware appliance combining VoIP 911 call delivery with automatic management of inter-branch enterprise phone moves.
4. Agent Program Revenue Sharing: Channel partners (IP-PBX vendors, VARs, resellers, system integrators) earn up front commissions on activation fees plus monthly recurring residuals. 911 Enable provides turn-key 911 services directly to the customer.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

911 Enable provides E911 solutions for enterprise IP telephony systems, integrating with IP-PBX platforms (Cisco, Avaya, Microsoft, ShoreTel, Alcatel-Lucent, Genesys, 3Com) to deliver emergency calls and precise caller location information to Public Safety Answering Points (PSAPs). The core offering consists of the Emergency Gateway (EGW) on-premise software appliance for automatic IP phone tracking and location management, and the Emergency Routing Service (ERS), a monthly subscription providing connectivity to over 5,000 PSAPs across the US and Canada.

Product overview

911 Enable is an E911 solutions provider for IP telephony systems offering a portfolio of hardware, software, and cloud-based services. The core product portfolio consists of the Emergency Gateway (software appliance for on-premise phone tracking and location management) and Emergency Routing Service (cloud-based subscription for PSAP connectivity across the US and Canada). These are complemented by add-on modules including Desk Alert for security notification and Professional Services for deployment support. The company also offers virtual appliance variants and legacy hardware products. Solutions support a wide range of IP-PBX platforms including Cisco, Avaya, Microsoft, ShoreTel, Aastra, Alcatel-Lucent, Genesys, and 3Com.

Differentiator

Problem solved

Functional benefit

Brands

• 911Enable: Primary brand for E911 solutions for IP telephony
• Emergency Gateway (EGW)
• Emergency Routing Service (ERS)
• Desk Alert
• RedBOX
• Location Management System (LMS)
• Extension Bind
• Virtual Emergency Gateway

Products and services

• Emergency Gateway (EGW) On-site software appliance that integrates with enterprise IP telephony networks to automatically track IP phone moves and manage location data. Includes session border controller functionality for secure SIP communication with the Emergency Routing Service and provides auditing/reporting capabilities.
• Emergency Routing Service (ERS) Monthly subscription service that delivers 911 calls and caller location information to Public Safety Answering Points (PSAPs) across the US and Canada. Provides the largest E911 coverage area in the industry with connectivity to over 6,000 PSAPs, with a single national ALI database covering all 50 states.
• Desk Alert Software application that integrates with the Emergency Gateway to notify security personnel of 911 calls in progress, enabling rapid on-site emergency response and supporting the entire workforce including remote locations.
• Professional Services Consulting and implementation services to assist organizations with E911 solution deployment, configuration, and ongoing management across their IP telephony environments.
• Virtual Emergency Gateway VMware-certified virtual appliance version of the Emergency Gateway for deployment in virtualized environments, including a version optimized for small and medium businesses needing cost-effective, simple-to-deploy E911 solutions.
• RedBOX Hardware appliance combining VoIP 911 call delivery to PSAPs with automatic management of inter-branch enterprise phone moves via CDP and LLDP-MED discovery protocols, acting as an all-in-one VoIP 911 solution.

Quantifiable outcome

• Extension Bind technology reduces time to reach 911 caller by up to 50%
• +3 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Acme PacketcoreTechnology or Integration · 28 September 2011911 Enable completed successful interoperability testing of its Emergency Routing Service (ERS) with Acme Packet's Net-Net session border controllers (SBCs). The SBCs prioritize SIP-originated 911 calls above all other SIP sessions, securely routing precise caller location information to the ERS for delivery to the PSAP. The SBCs also provide failover and redundancy capabilities for a resilient and reliable E911 call routing solution.
• TMC (Technology Marketing Corporation)minorGTM or Marketing Partner · 25 March 2010911 Enable and TMC joined to launch the 911 Services Channel, providing a dedicated channel for 911 services content and information for enterprise IP communications audiences.
• ShoreTelcoreTechnology or Integration · 16 November 2009911 Enable and ShoreTel successfully completed ShoreTel's Technology Partner Program certification testing. The 911 Enable Emergency Gateway appliance automates and simplifies E911 management for ShoreTel UC system customers, with automatic IP phone tracking and on-site security desk notification.
• CiscocoreTechnology or Integration · 22 October 2008911 Enable's Emergency Gateway appliance earned Cisco certification after compliance testing with Cisco Unified Communications Manager (CUCM) version 6.1. 911 Enable is a Cisco Technology Developer Affiliate. Solutions are compatible with CUCM versions 4.x to 6.x and all Cisco IP phones.
• AvayacoreTechnology or Integration · 28 March 2007911 Enable was selected for Gold-level membership in the Avaya DeveloperConnection program, promoting development and co-marketing of innovative third-party products compatible with Avaya solutions. 911 Enable's E911 solutions were compliance-tested and rated Avaya Compliant with Avaya Communication Manager and SIP Enablement Services.
• Level 3 CommunicationscoreTechnology or Integration · 27 March 2007911 Enable joined the Level 3 Technology Alliance Program (TAP), resulting in a pre-certified E911 service enabling Level 3 customers to incorporate 911 Enable's award-winning solutions in a quick and effective manner. The TAP brings together quality services creating synergy between participants.
• NENA (National Emergency Number Association)coreStrategic or Co-development Partner · 11 January 2007911 Enable partnered with NENA through the NENA Next Generation Partner Program, a joint public-private working group developed to further the mission of creating safer communities by advancing technology, policy and operations issues through research and planning. 911 Enable participates in standards-setting for the future of 9-1-1.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• RapidSOS: RapidSOS is an NG911 data platform that connects smartphones, IoT devices, and enterprise software directly to PSAPs with rich location and sensor data. Emerging competitor addressing the same enterprise/PSAP emergency routing opportunity from a modern, mobile-first architecture.
• Carbyne: Carbyne delivers cloud-native NG911 solutions including location-rich emergency call routing and PSAP collaboration tools. Emerging player competing for enterprise and PSAP modernizations with overlapping routing and location-management capabilities.

Direct peers

• Intrado (West Safety Services): Intrado is the largest US E911/NG911 infrastructure provider offering call routing, ALI database, and PSAP connectivity services. Directly comparable as the incumbent leader in enterprise E911 call routing and PSAP network services that 911 Enable competes against for VoIP/enterprise accounts.
• Rave Mobile Safety: Rave (now part of Motorola Solutions) provides emergency notification, mass communication, and 911 safety solutions for enterprise, education, and government. Comparable in the E911/emergency notification adjacency, particularly through its Notify and Panic Button offerings for the same verticals.
• Bandwidth Inc. Bandwidth offers E911 services as part of its communications platform for VoIP providers and enterprises, including emergency call routing and location services. Comparable as a direct E911 routing competitor, particularly for hosted/UCaaS and VoIP service provider customers.
• RedSky Technologies: RedSky provides E911 solutions for enterprise IP telephony with a focus on location management and PSAP routing. Direct competitor serving the same enterprise IP-PBX market with comparable Cisco/Avaya/Microsoft integrations and software appliance / cloud service offerings.

Broad incumbents

• Comtech Telecommunications: Comtech owns TeleCommunication Systems (TCS), the original underlying E9-1-1 platform provider that 911 Enable resold under its brand when launching in 2006. Broad incumbent competing in E911 call routing while serving government and carrier customers at larger scale.
• Cisco (Emergency Responder): Cisco Emergency Responder is Cisco's own on-premise E911 solution for CUCM environments, certified to interoperate with 911 Enable's ERS. Broad incumbent with potential to displace 911 Enable within Cisco-centric accounts by bundling E911 into the UC stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/WestCareers
• Facebookfacebook.com/WestCorporation
• LinkedInlinkedin.com/company/west-enterprise-e9-1-1

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 911 Enable