Citra Van Titipan Kilat

What Citra Van Titipan Kilat does

PT Citra Van Titipan Kilat (TIKI) is a privately held Indonesian logistics company founded in Jakarta on September 1, 1970 by H. Soeprapto Suparno and Hj. Nuraini Soeprapto, originally as CV Titipan Kilat and reincorporated as PT in 1993. The company operates a tiered package delivery platform spanning six core products: SDS (Same Day Service, within 6 hours), ONS (Over Night Service, within 1 day, with a 10x shipping cost Money Back Guarantee if late), REG (Regular Service, 2 days), ECO (Economy Service, 4 days), TRC (Trucking Service for shipments 10kg and above), and INT (International Service covering Asia, the Americas, Africa, the Middle East, and Europe via WPX and WDX sub-products). Specialty verticals include FROOZY (frozen goods), DAT (plants), SRP (live fish), and TRX (reptiles), with value-added services covering repackaging, wood packing, and shipment insurance. The underlying technology is a logistics management system with real-time tracking exposed through a mobile application (iOS/Android), a website (tiki.id) with live chat and 24/7 hotline support, and an integrated DOKU payment gateway; the company also holds ISO 27001 certification for information security management.

TIKI monetizes through transaction fees on parcel shipping across all service tiers, supplemented by value-added services revenue from packaging and insurance, and corporate account contracts with volume-based pricing. The go-to-market spans four channels: physical retail outlets (3,700+ gerai across 69 cities, including Drive Thru and 24-hour locations), self-serve digital (mobile app, website, SERLOK for UMKM), and direct corporate sales for enterprise customers. Customer segments are deliberately diversified: individual retail shippers, UMKM/online sellers served through SERLOK, e-commerce platforms (Shopee, Tokopedia) for marketplace fulfillment, and corporate clients including Honda, Yamaha, Mitsubishi, BNI, Gudang Garam, Ajinomoto, Avrist, and Hana Bank. Customer retention is reinforced through the SOBATIKI loyalty program (koin SOBATIKI points), and brand strength is sustained by 55+ years of operating history and repeated industry recognition (TOP Brand 2022-2024, SQ Award 2023 Diamond, IOB 2023-2024, Superbrands Indonesia Choice 2022).

Name

Citra Van Titipan Kilat

Legal name

PT Citra Van Titipan Kilat

Website

https://tiki.id

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

PT Citra Van Titipan Kilat (TIKI) is a privately held Indonesian logistics company founded in 1970, operating tiered parcel delivery (SDS, ONS, REG, ECO, TRC, INT) plus specialty services for frozen goods, plants, fish, and reptiles across 69 cities, 3,700+ outlets, and 6,000+ employees, serving individuals, UMKM, e-commerce platforms, and corporate clients.

Ownership category

akta.pro rank

Headquarters

HQ city

Jakarta Pusat

HQ country

Indonesia

HQ region

Asia

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Package Delivery Services: Revenue generated from shipping fees across multiple service tiers including Same Day Service (SDS), Over Night Service (ONS), Regular Service (REG), Economy Service (ECO), Trucking Service (TRC), and International Service (INT). Fees are based on weight, dimensions, distance, and service level selected.
2. Corporate Account Services: Dedicated logistics solutions for corporate customers with customized rates and billing terms for high-volume shippers
3. Value-Added Services: Additional revenue from insurance services, special packaging (Re Pack, wood packing), and specialty shipping services for living items (DAT, SRP, TRX) and frozen goods (FROOZY)

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels11 records

Core offering

PT Citra Van Titipan Kilat (TIKI) is an Indonesian logistics and courier company that provides package delivery services across six core service tiers (SDS Same Day, ONS Over Night, REG Regular, ECO Economy, TRC Trucking, and INT International). It supplements these offerings with value-added services such as JEMPOL online pickup, SERLOK seller booking for UMKM, Drive Thru drop-off, professional packaging, specialty shipping for living items (fish, plants, reptiles) and frozen goods, and a SOBATIKI customer loyalty program. The company leverages its nationwide network of 3,700+ outlets, mobile applications, and corporate sales channels to serve individuals, online sellers, and large enterprises across Indonesia and internationally.

Product overview

PT Citra Van Titipan Kilat (TIKI) is a leading Indonesian logistics company established in 1970, operating a comprehensive suite of delivery services across six core products: SDS (Same Day Service) for urgent 6-hour deliveries, ONS (Over Night Service) for next-day delivery, REG (Regular Service) for standard 2-day shipments, ECO (Economy Service) for cost-effective 4-day delivery, TRC (Trucking Service) for heavy cargo minimum 10kg, and INT (International Service) for global shipping. These core offerings are complemented by value-added services including JEMPOL (online pickup), SERLOK (seller booking for UMKM), Drive Thru (vehicle-based service), RE Pack and Wood Packing (professional packaging), and specialty services for plants (DAT), fish (SRP), and reptiles (TRX). International capabilities include WPX (World Parcel Express) and WDX (World Document Express) for global shipments. The company also operates FROOZY for frozen food delivery and maintains the SOBATIKI loyalty program for customer rewards. With a network spanning 69 cities, over 500 representative offices, 3,700 outlets, and 6,000+ employees, TIKI serves both individual and corporate customers throughout Indonesia.

Differentiator

Problem solved

Functional benefit

Products and services

• SDS (Same Day Service) Premium delivery service that guarantees packages arrive within maximum 6 hours after pickup, designed for urgent shipments requiring immediate delivery. Available for individual and corporate customers.
• ONS (Over Night Service) Express overnight delivery service guaranteeing package arrival within 1 day, with a Money Back Guarantee (10x shipping cost refund if delivery is late). Balances speed and cost for next-day delivery.
• REG (Regular Service) Standard delivery service for single-item packages with moderate weight and size, typically arriving within 2 business days.
• ECO (Economy Service) Cost-effective shipping solution offering affordable rates for non-urgent deliveries, with an estimated delivery time of 4 business days.
• TRC (Trucking Service) Freight service for shipments with minimum weight of 10kg or more, suitable for bulk cargo and heavier packages.
• INT (International Service) International shipping solution enabling package delivery abroad at competitive rates (starting from approximately Rp 100,000), covering destinations across Asia, North & Latin America, Africa, Middle East, and Europe.
• JEMPOL (Jemput Online) Online pickup service allowing customers to schedule package collection from their location via the TIKI mobile application, with free pickup, location flexibility, and no minimum weight requirement.
• SERLOK (Seller Online Booking) Online booking platform designed to facilitate Micro, Small, and Medium Enterprises (UMKM) and online sellers without formal business entities to access TIKI shipping services easily.
• Drive Thru Service Drive-through service enabling customers to send packages without leaving their vehicle, available since 2008 as a unique convenience offering.
• Re Pack Service Professional repackaging service available at TIKI Sales Counters, providing quality packaging materials including cardboard, bubble wrap, and wood packing for safe delivery of fragile and valuable items.
• Wood Packing Service Wood packaging service for extra protection of fragile, electronic, or high-value items during shipping, using professional packaging techniques and quality materials.
• FROOZY Specialized frozen food delivery service ensuring safe transportation of frozen goods with proper temperature management.
• DAT (Distribusi Aman Tanaman) Safe Plant Distribution service for shipping plants and botanical items, featuring specialized packaging that maintains plant freshness for up to 6 days.
• SRP (Solusi Pengiriman Ikan Prioritas) Priority Fish Shipping solution for delivering ornamental fish and aquatic animals, featuring professional quarantine facilities and specialized containers to ensure fish health during transit.
• TRX (TIKI Kirim Reptil Express) Express reptile shipping service with high-standard packaging including proper air ventilation and leak-proof containers, for shipping geckos, turtles, snakes, and other reptiles.
• WPX (World Parcel Express) International parcel service for shipping goods and packages (non-documents) to various countries worldwide at competitive rates.
• WDX (World Document Express) International document service for shipping important documents including letters, certificates, contracts, and scholarship application papers to destinations worldwide, with focus on security and speed.
• SOBATIKI Loyalty Program Customer relationship program offering points (koin SOBATIKI) for each shipment transaction, redeemable for discounts, vouchers, or prizes including electronics and vehicles.

Quantifiable outcome

• Delivery within 6 hours for SDS service
• +2 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Three partnerships are on record, tiered minor and supporting.

• Narasi AcademyminorStrategic or Co-development Partner · 1 January 2023Partnership for TIKI Goes To Campus program, bringing logistics education to universities through workshops on content creation and career preparation, collaborating with Narasi Academy's community.
• Insurance Companies (Collaborating Partners)supportingOthersTIKI works with insurance companies for shipment insurance services. Shipments with value exceeding 10 times the shipping cost are recommended to be insured through collaborating insurance companies.
• BAZNAS (Badan Amil Zakat Nasional)supportingStrategic or Co-development PartnerCollaboration for CSR program TIKI Budayakan Berbagi, involving mosque renovations and disaster relief efforts including emergency kitchen construction and aid distribution. Recognized with BAZNAS Award 2023 for Best Social Program.

Scale indicators5 records

Recent moves7 records

Expansion highlights12 records

Direct peers

• JNE: JNE is Indonesia's largest and most established courier company, offering nationwide express delivery, same-day, overnight, and trucking services. It is the closest direct competitor to TIKI, serving the same individual, SME, and corporate customers across Indonesia with comparable service tiers.
• Lion Parcel: Lion Parcel is the courier arm of Indonesia's Lion Air Group, offering nationwide express delivery services. It serves similar SME, corporate, and individual customers with comparable service tiers and competes directly with TIKI for domestic parcel volume.
• anterAja: anterAja is an Indonesian courier company providing express delivery services with strong e-commerce marketplace integration. It competes directly with TIKI for marketplace and SME parcel volume with comparable same-day and standard delivery offerings.
• Ninja Xpress: Ninja Xpress is an Indonesian and Southeast Asian courier focused on e-commerce logistics and SME delivery. It directly competes with TIKI in the same-day, next-day, and regular parcel delivery segments with strong digital customer experience.
• RPX (Repex Perdana International): RPX is an Indonesian courier and logistics company offering domestic and international parcel delivery. It serves similar e-commerce, corporate, and individual customers with comparable service tiers and competes directly with TIKI in the Indonesian express delivery market.
• J&T Express: J&T Express is a fast-growing Indonesian-origin courier that has expanded across Southeast Asia and globally. It competes directly with TIKI in parcel delivery, e-commerce fulfillment, and last-mile services, with a similar multi-tier product offering and aggressive digital strategy.
• SiCepat: SiCepat is an Indonesian courier company offering same-day, next-day, and standard delivery services. It has become a major competitor in the Indonesian e-commerce parcel delivery market, serving similar marketplace and SME customers with comparable service tiers.

Broad incumbents

• Pos Indonesia: Pos Indonesia is Indonesia's state-owned postal service with the largest physical network in the country. It offers parcel delivery alongside traditional postal services and competes broadly with TIKI in domestic shipments, particularly for cross-border and tier 3/4 city delivery.
• DHL Express: DHL is a global logistics and express courier company with international shipping operations. TIKI's international service offering competes with DHL for outbound Indonesia-to-world shipments, though DHL operates a much broader global network and B2B logistics portfolio.
• FedEx: FedEx is a global express courier offering international shipping and freight services. TIKI's INT service (World Parcel Express and World Document Express) competes directly with FedEx for outbound international shipments from Indonesia, though FedEx also caters to enterprise and B2B freight at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/idtiki
• YouTubeyoutube.com/@tiki_id
• Facebookfacebook.com/tiki.id
• LinkedInlinkedin.com/company/pt-citra-van-titipan-kilat-tiki
• Instagraminstagram.com/tiki_id
• TikToktiktok.com/@official.tikiid

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citra Van Titipan Kilat