What Bales Restoration does

Bales Restoration is an emergency property damage restoration company founded in 1976 and headquartered in Lynnwood, Washington, operating across the Greater Puget Sound region from metropolitan Seattle north to Bellingham. The company dispatches a 16-person team of restoration specialists on a 24/7/365 basis to address water intrusion, fire and smoke damage, storm and flood events, and mold growth for both residential property owners and commercial and healthcare facilities. Beyond core emergency response, the portfolio includes specialty services such as large and complex loss restoration, commercial renovations, environmental and bio recovery, asbestos abatement, infection control and disinfection, facility hygiene, contents restoration, and odor removal.

Revenue is generated on a per-project, professional-services basis: jobs are initiated via direct phone contact or web inquiry, scoped on-site, and billed according to the damage profile and services required. The GTM motion is direct-to-consumer and direct-to-facility, with marketing split between a regional 24-hour hotline (1.800.492.2537) and the digital properties of parent network FIRST ONSITE, which provide brand reach, social channels, and a national contact pipeline. The customer base is split horizontally between a long-tail of residential claimants and a smaller set of commercial and healthcare engagements, the latter explicitly cited as a differentiator.

In 2024 Bales restructured its operating identity under FIRST ONSITE, a nationwide restoration provider, trading full independence for national brand recognition, cross-region dispatch capacity, and access to the parent's service portfolio. The unit continues to staff the Puget Sound region with the same specialist team and to lead with regional market expertise, but customer-facing branding, marketing channels, and the service catalog now align with the parent's North American network.

Name

Bales Restoration

Website

https://balesrestoration.com

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

11–50 employees

Short description

Bales Restoration is a Greater Puget Sound emergency property damage restoration company founded in 1976, dispatching 16 specialists 24/7 for water, fire, storm, and mold remediation across residential, commercial, and healthcare customers, now operating under the FIRST ONSITE national network.

Ownership category

akta.pro rank

Product category

Property Restoration Services

NAICS

Remediation Services (562910)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Smoke, Soot & Odor Remediation (HSAPAOAD)

akta.pro secondary industries

Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Structural Repair & Framing Reconstruction (HSAPAOAG), Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ)

Keywords

• Emergency water restoration
• Fire damage restoration
• Mold remediation services
• Storm damage restoration
• Commercial property restoration

Headquarters

HQ city

Lynnwood

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Restoration Services Revenue: Provides emergency property restoration services on a per-job basis to residential and commercial clients. Services are rendered in response to property damage incidents (water, fire, storm, mold). Revenue is generated through service fees for restoration work performed, likely billed per project based on scope of damage and services required.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Bales Restoration provides 24/7 emergency property damage restoration services, including water extraction, fire and smoke damage cleanup, storm damage response, and mold remediation for residential and commercial clients in the Greater Puget Sound area. Specialty offerings include large and complex loss restoration, commercial renovations, environmental and bio recovery, asbestos abatement, infection control and disinfection, contents restoration, and odor removal, with particular depth in healthcare and commercial environments.

Product overview

Bales Restoration (now operating as First Onsite) offers a comprehensive property restoration service portfolio organized around core emergency restoration services (water damage, fire damage, storm damage, mold remediation, and critical infrastructure) supported by specialty services including large and complex loss restoration, commercial renovations, environmental and bio recovery, facility hygiene, asbestos abatement, infection control, contents restoration, and odor removal. The company serves commercial and residential clients primarily in the Greater Puget Sound area.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Emergency water extraction, structural drying, and restoration services for properties affected by water intrusion, leaks, or flooding. Designed for residential and commercial property owners facing water damage incidents.
• Fire and Smoke Damage Restoration Comprehensive fire damage cleanup, smoke residue removal, and property restoration after fire or smoke incidents. Targeted at homeowners and commercial property owners following fire events.
• Mold Remediation Professional mold detection, removal, containment, and prevention services for residential and commercial properties experiencing mold growth or moisture-related contamination.
• Storm Damage Restoration Restoration services for properties damaged by severe weather events including hurricanes, floods, wildfires, and severe storms. Targeted at residential and commercial clients affected by weather-related property damage.
• Critical Infrastructure Restoration Specialized restoration services for critical infrastructure facilities requiring urgent response and rapid recovery, typically for commercial, government, or institutional clients.
• Large and Complex Loss Restoration Restoration services for large-scale commercial losses requiring specialized expertise, additional resources, and complex project management beyond standard restoration work.
• Commercial Renovations Full-service commercial renovation and rebuild services following property damage, enabling businesses to restore operations after significant loss events.
• Environmental and Bio Recovery Services Biohazard cleanup, environmental remediation, and contamination recovery services for sites affected by hazardous materials, biological hazards, or environmental contamination.
• Facility Hygiene Services Professional cleaning and hygiene maintenance services for commercial facilities, supporting ongoing sanitation and infection prevention.
• Asbestos Abatement Safe removal and disposal of asbestos-containing materials from residential, commercial, and industrial properties, performed by certified abatement specialists.
• Infection Control and Disinfection Professional disinfection and infection control services using specialized protocols and products, primarily for healthcare and commercial facilities.
• Contents Restoration Restoration and cleaning services for damaged personal and business contents, including furniture, documents, electronics, and other belongings affected by water, fire, or smoke damage.
• Odor Removal Professional odor elimination services using specialized equipment, deodorization treatments, and technical processes to remove persistent odors following damage incidents.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• FIRST ONSITEcoreStrategic or Co-development PartnerBales Restoration partnered with FIRST ONSITE, a nationwide property restoration provider, to expand its reach into surrounding communities while maintaining the same breadth of services and dedication to existing clients. Bales provides FIRST ONSITE with key insight into the greater Puget Sound market, while gaining access to national brand recognition and resources for continued growth.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Rainbow International Restoration: Rainbow International is a Neighborly company franchise network delivering residential and commercial water, fire, and mold restoration services. It is a directly comparable franchise-style restoration peer to Bales' service offering and go-to-market approach.
• Paul Davis Restoration: Paul Davis operates a national franchise network delivering residential and commercial restoration services including water, fire, and mold remediation. It is directly comparable to Bales in service breadth, target customer mix, and franchise-style regional delivery model.
• BluSky Restoration Contractors: BluSky is a national commercial-focused restoration firm serving large loss, healthcare, and multifamily clients with water, fire, mold, and environmental remediation. It is closely comparable to Bales on the commercial and healthcare vertical emphasis.
• First Onsite Property Restoration: First Onsite is Bales' parent organization and a nationwide property restoration provider offering water, fire, storm, mold, and large complex loss services across North America. It is the parent/identity that Bales now operates under, sharing the same service catalog and customer type.
• Allied Restoration Services: Allied Restoration operates regional restoration branches in the Western U.S. providing water, fire, mold, and biohazard cleanup to commercial and residential customers. It is comparable to Bales in scope and regional service delivery.
• PuroClean: PuroClean is a franchise-based property damage restoration company providing water, fire, smoke, and mold remediation to residential and commercial customers. It competes head-to-head with Bales for restoration jobs in the same mid-market customer segments.

Broad incumbents

• BELFOR Property Restoration: BELFOR is the world's largest property restoration company, with full capabilities across water, fire, storm, and large complex loss restoration serving commercial and industrial clients. It is the closest large-scale direct competitor to Bales' commercial and large-loss focus.
• ServiceMaster Restore: ServiceMaster Restore is the restoration brand of ServiceMaster Brands, providing water, fire, and smoke damage restoration nationwide through a franchise network. It serves the same customer segments as Bales with a comparable emergency response operating model.
• Servpro Industries: Servpro is the largest U.S. property damage restoration franchise network, offering water, fire, and mold remediation to both residential and commercial customers. It directly competes with Bales Restoration for insurance-driven restoration work in the Puget Sound region.

Others

• Stanley Restoration (Stanley Steemer franchise systems) / Stanley Steemer Tile & More: Stanley Steemer is a national home services brand providing specialty cleaning, water damage restoration, and carpet cleaning services. Its water extraction and structural drying capabilities make it a partial-overlap peer in residential restoration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/BalesRest_DKI
• YouTubeyoutube.com/channel/UCBPOwPHnEgoYByfBVxLRlhg
• Facebookfacebook.com/firstonsite
• LinkedInlinkedin.com/company/bales-restoration-dki
• Instagraminstagram.com/first.onsite

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bales Restoration