What Livemetrics does

LiveMetrics Pty Ltd is a private South African software and IT services company founded in 2017 and headquartered in Durbanville, Cape Town. The company builds two-way integrations between third-party food delivery platforms and restaurant point-of-sale (POS) systems, with confirmed integrations against Uber Eats, Mr D Food, Wolt, and Ordering.co, and POS-side partnerships with Pilot Software and Gaap POS. Its stated customer base spans enterprise restaurant groups (Ocean Basket, Spur Corporation, Simply Asia, News Cafe), mid-market independents (011 Gin Eatery, Istanbul Kebab), and at least one government client (Parliament South Africa), all served from a 1-10 person team.

The product portfolio is organized around three service pillars: Delivery Integrations (orders routed directly from delivery platforms to kitchen systems, bypassing manual entry), Managed IT Services (network monitoring, hardware/software updates, technical support, and data backup, described as proactive and recurring), and Development Services (custom web and mobile applications, ERP/CRM integrations, IT consulting, and UX design). The underlying technology is conventional Microsoft-stack and web development, with no disclosed proprietary AI or ML capabilities, no patents, and no published APIs or SDKs. Custom integration work is described as bespoke, with workflow and procurement analysis performed per restaurant before implementation.

Commercially, LiveMetrics operates a hybrid revenue model: project-based professional services for delivery integration setup and custom development, layered with what appears to be recurring managed IT support. Pricing is not publicly disclosed and is contact-based. Go-to-market is sales-led direct engagement with restaurant decision-makers, supplemented by referral channels through delivery platform partners. The company is privately held with no disclosed external funding, no parent company, and no acquisitions or divestitures on record. Geographic footprint is limited to South Africa, with no stated international expansion plan.

Name

Livemetrics

Legal name

LiveMetrics Pty Ltd

Website

https://livemetrics.co.za

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

LiveMetrics is a Cape Town-based software and IT services company that builds two-way delivery platform integrations, custom software, and managed IT services primarily for South African restaurants, with customers including Ocean Basket, Spur Corporation, and News Cafe.

Ownership category

akta.pro rank

Headquarters

HQ city

Cape Town

HQ country

South Africa

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Development Services: Custom software solutions including web and mobile application development, software engineering, IT consulting, data analysis and management, and UX design. Full-cycle development from initial concept to live application.
2. Managed IT Services: Ongoing IT support and management services including network infrastructure monitoring, software and hardware updates, technical support, and data backup and recovery. Likely subscription-based recurring revenue.
3. Delivery Integration Services: Integration of restaurant POS systems with third-party food delivery platforms (Uber Eats, Mr D Food). Includes setup, configuration, and ongoing synchronization of orders and menus.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

LiveMetrics provides software and IT services to the restaurant industry, specializing in two-way integration between third-party food delivery platforms (Uber Eats, Mr D Food) and restaurant point-of-sale systems so that orders flow directly to the kitchen. The company also delivers managed IT services (network monitoring, updates, support, backup/recovery) and custom software development including web and mobile applications, ERP/CRM integrations, and IT consulting for restaurants across South Africa.

Product overview

Livemetrics is a restaurant technology solutions provider offering three integrated service pillars: Delivery Integrations (connecting Uber Eats and Mr D Food to restaurant PoS systems), Managed IT Services (network monitoring, maintenance, technical support), and Development Services (custom software development, web/mobile applications, ERP/CRM integrations). The product portfolio is designed to streamline online food ordering operations for restaurants, with integrations sending orders directly to kitchen systems for improved efficiency and accuracy.

Differentiator

Problem solved

Functional benefit

Products and services

• Delivery Integrations

Quantifiable outcome

• Faster delivery times leading to better in-app ranking on food delivery platforms
• +2 more outcomes

Named customers7 records

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core.

• Uber EatscoreTechnology or IntegrationUber's global food delivery platform. LiveMetrics provides delivery integration services, connecting Uber Eats orders directly to restaurant POS systems for streamlined order management.
• Mr D FoodcoreTechnology or IntegrationSouth Africa's established food delivery service with 26 years in business. LiveMetrics integrates Mr D Food orders into restaurant POS systems for efficient order processing.
• Pilot SoftwarecoreTechnology or IntegrationA reliable provider of restaurant software and hardware including Point of Sales. Leading franchises and restaurants choose Pilot. LiveMetrics offers delivery integration services for Pilot POS users.
• Ocean BasketcoreTechnology or IntegrationFrom Fish and Chips in Pretoria to global presence in over 20 countries. LiveMetrics provides custom development and delivery integration services.
• Simply AsiacoreTechnology or IntegrationA unique Thai dining experience. LiveMetrics provides delivery integration services.
• Spur CorporationcoreTechnology or IntegrationSpur Group has franchisees trading through over 600 outlets across South Africa, the rest of Africa, Mauritius, Australasia and the Middle East. LiveMetrics provides custom development services.
• News CafecoreTechnology or IntegrationProudly African brand with nearly three decades of growth into a multi-national household name. LiveMetrics provides delivery integration services.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• ChowNow: ChowNow provides commission-free online ordering websites for independent restaurants plus integrations with third-party delivery platforms. Comparable to LiveMetrics in serving independent and small-chain restaurants with online-ordering and delivery-platform integration services.
• Otter: Otter (formerly Ordermark) provides delivery-management and integration software that consolidates orders from multiple delivery platforms into a restaurant's POS and back-office systems. Directly comparable to LiveMetrics' core delivery-integration value proposition.
• TouchBistro: TouchBistro provides iPad-based POS systems built specifically for restaurants, with built-in online ordering and integrations to delivery platforms. Comparable to LiveMetrics in serving restaurant operators with POS-centric technology, though TouchBistro is the POS provider while LiveMetrics is the integrator.
• Deliverect: Deliverect is a global delivery-integration platform that connects third-party food delivery marketplaces (Uber Eats, DoorDash, Grubhub) with restaurant POS systems. It is the most directly comparable peer to LiveMetrics in product offering, target customer (restaurants), and core business model of two-way order and menu integration.
• Yoco: Yoco is a South African point-of-sale and payments provider for small businesses including restaurants. A direct local-market peer comparable to LiveMetrics in serving the SA restaurant-tech ecosystem with POS-adjacent software and integration services.
• Olo: Olo is a restaurant digital-ordering SaaS that powers direct and marketplace ordering for enterprise restaurant chains, including delivery-platform integrations. Comparable to LiveMetrics' delivery-integration services though operating at much larger scale with primarily US-based enterprise customers.

Broad incumbents

• Lightspeed Restaurant: Lightspeed's restaurant POS offering provides integrated payment, inventory, and online-ordering software for restaurants. A broader incumbent in restaurant technology with overlapping capabilities to LiveMetrics' POS-integration focus.
• Toast: Toast is a leading US restaurant technology platform offering POS, payments, online ordering, and delivery-platform integrations. A broad incumbent whose delivery-integration capabilities compete directly with LiveMetrics' core offering at the multi-location and enterprise end.
• Square for Restaurants: Square (Block) provides a restaurant POS solution with integrated payment processing, online ordering, and delivery-platform integrations. A broad incumbent competing in the same restaurant technology space as LiveMetrics, particularly for SMB and mid-market operators.

Regional players

• MenuLog: MenuLog is an Australian online food-delivery marketplace that connects restaurants with delivery customers and integrates into their back-office systems. A regional player in the food-delivery / restaurant-integration space, operating in Australia rather than South Africa.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/LivemetricsZA
• Facebookfacebook.com/livemetrics
• LinkedInlinkedin.com/company/livemetricsza

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Livemetrics