JTrans

What JTrans does

JTrans (Jackson County Transportation, Inc. of Florida) is a private nonprofit organization founded in 1994 that serves as the designated coordinated transportation provider for Jackson County, Florida. The organization delivers non-emergency transportation services to county residents who lack personal transportation or cannot operate a vehicle, covering trips for healthcare appointments, employment, education, shopping, and social activities. Its service portfolio includes a Non-Sponsored Transportation product (with copayment and private-pay options) and the Commuter Service of North Florida sub-brand, which assists employers in implementing employee trip-reduction programs.

The operating model is direct-to-consumer and local: reservations are taken by phone (850-482-7433) or via a website contact form, and trips are dispatched manually by a small staff using ADA-compliant vehicles equipped with wheelchair lifts and door-to-door driver assistance. The company employs roughly 8 identified staff — an Executive Director, Executive Assistant, Operations Manager, Maintenance Supervisor and Technician, Dispatcher, Intake/Scheduler, and Billing Specialist/Scheduler — supported by background-checked and drug-tested drivers. Revenue is generated through transaction-based fares, with sponsoring programs or agencies subsidizing reduced fares for eligible riders and private-pay customers paying the full trip cost.

JTrans maintains formal compliance with the Americans with Disabilities Act (ADA), Title VI non-discrimination requirements, and Florida non-discrimination law, with documented reasonable-modification and complaint procedures. Its geographic footprint is intentionally narrow — limited to Jackson County, FL — and its distribution relies on community word-of-mouth, its website, and active community surveys rather than any software platform or app. No external parent company, venture capital, or private equity ownership is identified.

Name

JTrans

Legal name

Jackson County Transportation, Inc.

Website

https://jtrans.org

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

JTrans is a private nonprofit (Jackson County Transportation, Inc.) founded in 1994 that provides non-emergency, ADA-compliant transportation to Transportation Disadvantaged residents of Jackson County, Florida, including healthcare, employment, education, and commuter trips, funded by fares and sponsoring agencies.

Ownership category

akta.pro rank

Product category

Non-Emergency Transportation Services

NAICS

Special Needs Transportation (485991)

SIC

Transportation Services (4700)

akta.pro primary industry

Ambulatory Paratransit (ADA/Dial-a-Ride) Operators (TLAFAKAA)

akta.pro secondary industries

Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), Facility-Based Patient Transport (Hospitals, SNFs, Dialysis Centers) (TLAFAKAG), Accessible Shuttle & On-Demand Paratransit (Microtransit for Riders with Disabilities) (TLAFAKAK)

Keywords

• Non-emergency transportation
• Paratransit services
• ADA-compliant transit
• Coordinated transportation
• Community shuttle services

Headquarters

HQ city

Marianna

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Transportation Fares: JTrans generates revenue through transportation fares charged to riders based on trip length. Some riders pay reduced fares subsidized by sponsoring programs or agencies, while others pay the full cost of their trip. The organization also accepts private-pay customers who request services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

JTrans (Jackson County Transportation, Inc.) is a private nonprofit that operates as the premier coordinated transportation provider in Jackson County, Florida. It delivers non-emergency ADA-compliant transportation for healthcare appointments, employment, education, shopping, and social activities, supporting riders through sponsoring-program subsidies and private-pay fares. The service also includes a Commuter Service of North Florida sub-brand assisting employers with employee trip reduction programs.

Product overview

JTrans offers non-emergency transportation services as a coordinated transportation provider for Jackson County residents. The company operates two primary services: Non-Sponsored Transportation for residents without other transportation options, and Commuter Service of North Florida which assists employers with employee trip reduction programs. Services are available for healthcare appointments, employment, education, shopping, and social activities.

Differentiator

Problem solved

Functional benefit

Brands

• Commuter Service of North Florida: Provides free assistance to employers who want to implement a trip reduction program for their employees, offering benefits including increased employee morale, parking capacity, and improved employer green initiatives.

Products and services

• Non-Sponsored Transportation Non-emergency transportation services for Jackson County residents who have no other means of transportation, featuring copayment options and private-pay fare arrangements for medical, employment, education, shopping, and social trips.
• Commuter Service of North Florida Free assistance program for employers seeking to implement employee trip reduction programs, delivering benefits including increased employee morale, parking capacity relief, and improved employer green initiatives.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves1 record

Expansion highlights3 records

Emerging players

• Uber Health: Uber's healthcare arm provides NEMT ride-hailing for medical appointments and senior transport through a HIPAA-compliant platform. Overlaps with JTrans's healthcare trip use case with a fundamentally different digital, gig-economy delivery model.
• GoGoGrandparent: On-demand senior ride service providing assisted access to Uber and Lyft for older adults without smartphones. Overlaps with JTrans's elderly and accessibility-focused ridership, but uses rideshare infrastructure rather than owned vehicles.
• Roundtrip: A digital NEMT marketplace connecting riders, healthcare facilities, and transportation providers. Comparable to JTrans in serving medical and accessibility-focused trips but operates as a tech platform rather than a fleet operator.
• Lyft Healthcare: Lyft's healthcare vertical offers NEMT, senior transport, and medical appointment rides via the Lyft app with healthcare-specific integrations. Comparable to JTrans in target use case but competes on digital convenience and geographic reach.

Broad incumbents

• Modivcare: The largest U.S. NEMT broker and personal care services manager, serving Medicaid and Medicare populations nationwide. Directly comparable to JTrans in serving transportation-disadvantaged populations, but at vastly greater scale through digital broker platforms.

Direct peers

• WellRyde: NEMT software platform providing dispatch, scheduling, and billing tools to community paratransit and NEMT operators. Closely comparable to JTrans's operational model — a small coordinated transportation provider — but adds a software layer to manage rides.
• ITNAmerica: National nonprofit network providing dignified, door-through-door transportation for seniors and people with visual impairment. Closely comparable to JTrans's door-to-door ADA service model and community-nonprofit structure, with a broader geographic franchise.

Others

• Catholic Charities USA — Senior Transportation Programs: Faith-based nonprofit network operating volunteer-driver and assisted transportation programs for seniors and disabled populations. Similar in nonprofit, community-based paratransit mission, but operates through volunteer networks rather than a paid fleet.

Regional players

• ACCESS (Florida Commission for the Transportation Disadvantaged): Florida's statewide coordinated transportation system overseeing designated county providers like JTrans. Comparable in mission and regulatory framework but operates as the umbrella state agency rather than a single-county operator.
• Veterans Transportation Service (VA): U.S. Department of Veterans Affairs program providing free transportation to medical appointments for veterans. Comparable to JTrans in serving transportation-disadvantaged riders for healthcare, but as a federal program focused on a single beneficiary class.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/jackson-county-transportation

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JTrans