KDW
KDW Management GmbH is a privately held German BPO and contact center operator delivering inbound/outbound telephony, back-office processing, consulting, and social media customer support to enterprise clients, primarily in telecommunications, across five German locations with roughly 800+ employees.
- Company typePrivate
- Founded2017
- HeadquartersNeustrelitz, Germany
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What KDW does
KDW Management GmbH is a German business process outsourcing (BPO) company that operates contact center and customer relationship management services for enterprise clients, headquartered in Neustrelitz with a five-site footprint across Neustrelitz, Neubrandenburg, Stralsund, Saarbrücken, and Flensburg. Its operating subsidiaries — KDW Technical Help GmbH, KDW Care GmbH, and care4as GmbH — deliver a service portfolio spanning inbound telephony (hotlines, technical support, winback, inbound sales), outbound telephony (retention, cross-selling, lead generation, surveys, mystery calls), BPO back-office processing (email, mail, fax, order handling), consulting (in-house training, outsourcing governance), and social media customer support across phone, email, chat, fax, and social channels. The technology stack is described as standard call-center infrastructure with telephone systems, CRM integration, and workforce management tools; no proprietary software or AI features are disclosed.
The company serves a client base concentrated in German-speaking telecommunications and internet service providers, including 1&1, NetCom BW, Deutsche GigaNetz, Amtswerke Eggebek/TreeneNet, and SUMMACOM, with additional engagements in insurance (Tryg Forsikring), banking (Sparda Bank), media (SH:Z), and hospitality (Strand Butler). Revenue is generated through managed-services contracts (per-agent, per-hour, or fixed-fee BPO engagements) plus professional-services consulting, with pricing not publicly disclosed. The company is privately held, with Klaus Oesteroth as sole shareholder of the parent entity since 2024/2025; aggregate headcount is approximately 800+ employees across sites, and the group claims over 23 years of customer service experience and active job postings indicating 508 full-time and 264 part-time positions available. Go-to-market is sales-led, direct enterprise engagement, supported by a corporate website, social media presence, local sponsorships, and industry reputation.
KDW firmographics
Firmographics- Name
- KDW
- Legal name
- KDW Management GmbH
- Website
- https://kdw-gruppe.de
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- KDW Management GmbH is a privately held German BPO and contact center operator delivering inbound/outbound telephony, back-office processing, consulting, and social media customer support to enterprise clients, primarily in telecommunications, across five German locations with roughly 800+ employees.
- Ownership category
- akta.pro rank
KDW industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Facilities Support Management Services (8744), Services-Management Services (8741), Services-Help Supply Services (7363)
- akta.pro primary industry
- Technical Support & Helpdesk Contact Centers (BPAAAAAI)
- akta.pro secondary industries
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Upsell/Cross-sell & Customer Expansion Calling (BPAAADAF), B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA)
Keywords
Where KDW is headquartered
LocationHeadquarters
- HQ city
- Neustrelitz
- HQ country
- Germany
- HQ region
- Europe
Offices5 records
Markets served
KDW business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Managed Call Center Services: KDW generates revenue through BPO contracts providing inbound telephony, outbound telephony, customer service hotline, technical support, and sales services to enterprise clients. Revenue is generated through service contracts typically billed on a per-agent, per-hour, or fixed contract basis.
- Consulting Services: Revenue from consulting engagements including customer service optimization, outsourcing steering, and in-house training services for client organizations.
- Social Media Services: Revenue generated from social media management and customer support services delivered through social channels.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Kundenberater Inbound - Base salary plus commissions |
| Subscription | Monthly | Sachbearbeiter Vollzeit - Salary range |
| Subscription | Monthly | Sachbearbeiter Saarbrücken - Salary range |
| Subscription | Monthly | Call-Center Agent Neubrandenburg - Base plus performance bonuses |
| Subscription | Monthly | Workforce Manager - Competitive compensation |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
KDW product offering
Product offeringCore offering
KDW provides business process outsourcing services centered on call center operations, including inbound customer support, outbound calling, and customer service staffing for enterprise clients in the telecommunications industry and related sectors.
Product overview
KDW operates as a business process outsourcing (BPO) company providing integrated customer relationship management and call center services. The company offers a comprehensive portfolio organized under its parent company KDW Management GmbH, which holds three operating subsidiaries: KDW Technical Help GmbH (technical support services), KDW Care GmbH (customer retention and winback services), and care4as GmbH (general customer service). The core service offerings include five main categories: Inbound-Telefonie (inbound call handling), Outbound-Telefonie (outbound sales and retention), BPO Sachbearbeitungen (back-office administrative processing), Consulting Leistungen (advisory and training), and Social Media Dienste (social media customer support). Services span multiple communication channels including phone, email, chat, fax, and social media, with operations across five German locations in Neustrelitz, Neubrandenburg, Stralsund, Saarbrücken, and Flensburg.
Differentiator
Problem solved
Functional benefit
Products and services
- Call Center Services Outsourced call center operations including inbound and outbound call handling for enterprise clients in the telecommunications sector.
- Customer Service Outsourcing Outsourced customer service support and back-office processes for enterprise clients.
Quantifiable outcome
- Lower employee turnover rates than industry average due to family-oriented culture
- +1 more outcomes
Companies that use KDW
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles1 record
KDW technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
KDW partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- 1&1coreMajor telecommunications client for whom KDW provides customer service, inbound sales, and sales after support services for DSL and mobile products. KDW handles customer retention and winback services for 1&1.
- NetCom BW GmbHcoreTelecommunications provider in Baden-Württemberg for whom KDW provides customer service operations.
- Deutsche GigaNetz GmbHcoreGerman fiber optic network operator for whom KDW provides customer service support.
- Tryg Forsikring A/SminorDanish insurance company for whom KDW provides customer service operations.
- Amtswerke Eggebek (TreeneNet)minorLocal network provider in Schleswig-Holstein for customer support services.
- SH:Z (Schleswiger Zeitung)minorRegional media company for whom KDW provides customer service.
- SUMMACOM GmbH & Co. KGminorTelecommunications company for whom KDW provides customer service operations.
- Sparda BankminorCooperative bank for whom KDW provides banking customer service.
- Strand ButlerminorHospitality service provider for customer support services.
- IONOScoreWebsite hosting provider for kdw-gruppe.de using IONOS hosting services.
Scale indicators9 records
Recent moves14 records
Expansion highlights10 records
KDW competitors and assessment
Company assessmentBroad incumbents
- Capita: UK-headquartered business process outsourcing and professional services firm with German and European operations. Overlapping capability set with KDW in customer service and BPO but with a broader services portfolio.
- Conduent: Global business process services provider with significant European presence serving telecom, banking, and insurance verticals. Comparable customer mix to KDW but at much larger scale and with broader digital and automation capabilities.
- arvato (Bertelsmann): German-based BPO subsidiary of Bertelsmann offering customer service, technical support, and back-office solutions across multiple verticals and geographies. Overlapping capability set with KDW but at materially larger scale and broader portfolio.
Direct peers
- Teleperformance: Global leader in outsourced customer experience management and call center services, headquartered in Paris with extensive German operations. Closely comparable to KDW across inbound, outbound, technical support, and BPO offerings for telecom, banking, and insurance verticals.
- Webhelp: European CX and BPO specialist with strong presence in DACH serving telecom, retail, and financial services. Closely comparable service portfolio to KDW across inbound, outbound, and social media support.
- Concentrix: Major global customer experience and BPO provider serving telecom, financial services, and technology clients. Directly competes with KDW for enterprise customer service and technical helpdesk outsourcing contracts across Europe.
- Transcom: European customer experience BPO with operations across multiple countries serving telecom, financial services, and e-commerce. Comparable business model and customer service focus to KDW's German operations.
- Competence Call Center (CCC): Germany-headquartered call center and customer service outsourcing specialist serving telecom and digital economy clients. Most directly comparable German competitor to KDW in scale, location footprint, and vertical mix.
- Majorel: European-headquartered customer experience BPO provider (now under Teleperformance ownership) with deep telecom and financial services verticals. Directly comparable in service mix, scale tier, and German-speaking market presence.
- Foundever (formerly Sitel Group): Global CX and digital BPO provider with strong European footprint serving telecom, insurance, and banking clients. Closely comparable operating model and customer mix to KDW.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
KDW social profiles
Digital presenceKDW financial estimates
Financial estimateRevenue estimate
Valuation estimate
KDW leadership team
Management profileNumber of profiles
KDW subsidiaries and ownership
Company hierarchySubsidiaries3 records
KDW funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
KDW M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about KDW
What does KDW do?
KDW provides business process outsourcing services centered on call center operations, including inbound customer support, outbound calling, and customer service staffing for enterprise clients in the telecommunications industry and related sectors.
Is KDW a public or private company?
KDW is a private company. It is classified as unknown and is currently operating.
When was KDW founded?
KDW was founded in 2017. It employs 1,001 to 5,000 people.
Where is KDW based?
KDW is headquartered in Neustrelitz, Germany, in the Europe region.
How does KDW make money?
Three revenue lines are on record. Managed Call Center Services are the primary driver. The others are consulting Services and social Media Services.
Who are KDW's main competitors?
Broad incumbents on record are Capita, Conduent and arvato (Bertelsmann). Direct peers are Teleperformance, Webhelp, Concentrix, Transcom, Competence Call Center (CCC), Majorel and Foundever (formerly Sitel Group).
Does KDW have an API?
No public API is recorded for KDW.
What industry is KDW in?
KDW's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAAAAI, Technical Support & Helpdesk Contact Centers, with a secondary code of BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C). Its NAICS code is 56142 and its SIC code is 8744.