Salesjam

What Salesjam does

Salesjam is a privately held B2B professional services firm founded in 2018 in Kyiv, Ukraine, specializing in the selection, implementation, and ongoing support of CRM systems for small and medium-sized businesses. The company configures and customizes third-party CRM platforms—primarily Zoho, Pipedrive, KeyCRM, NetHunt, and Uspacy—integrating them with IP telephony, messaging channels, e-commerce platforms, and accounting systems (notably 1C/BAS in the Ukrainian/CIS market). Service offerings include CRM selection against 30+ criteria, business process auditing, turnkey implementation, custom development (including custom modules like the Flatris real estate matrix and logistics tracking windows), and ongoing retainer-based support. The firm has delivered 170+ projects across 13 countries and 29 industries, serving a customer base of 153+ clients.

The business model is predominantly project-based and hourly professional services, with pricing measured in person-hours (e.g., 60–90 hours per project) and quoted on a custom basis. A recurring revenue stream is building through ongoing support retainers and the Sintegrum product, a knowledge management and employee training sub-brand offering subscription-based access. Go-to-market is consultation-driven with free audits feeding the sales funnel, supported by content marketing (blog, YouTube, case studies) and direct outreach via phone and website forms. The company operates a remote-first model with ~15 staff, drawing primarily from Ukraine, supplemented by offices in Kyiv and Lisbon.

Strategically, Salesjam differentiates through cross-industry analyst expertise, a 30+ criterion CRM selection methodology, and Zoho Advanced Partner status (2026). Key vulnerabilities include dependency on third-party platforms' pricing and roadmap, exposure to Ukrainian geopolitical risk, and limited proprietary technology. The recent Lisbon office and Sintegrum sub-brand suggest a planned shift toward more scalable geography and recurring revenue.

Name

Salesjam

Legal name

Salesjam

Website

https://salesjam.com.ua

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Salesjam is a Kyiv-based B2B professional services firm founded in 2018 that selects, implements, and supports Zoho, Pipedrive, KeyCRM, NetHunt, and Uspacy CRM systems for small and medium-sized businesses across 13 countries, with secondary operations in Lisbon and a knowledge management sub-product called Sintegrum.

Ownership category

akta.pro rank

Product category

CRM Implementation Services

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

CRM Implementation & Customization Services (BPAEAGAC)

akta.pro secondary industries

CRM Managed Services & Support (BPAEAGAD), ERP/CRM/HRIS Implementation & Integration (BPAEAAAE), CRM Strategy & Consulting (BPAFAFAA)

Keywords

• CRM implementation services
• CRM system integration
• Sales automation consulting
• Business process automation
• IP telephony integration

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. CRM Implementation Services: Professional services for selecting, configuring, and implementing CRM systems including Zoho, Pipedrive, KeyCRM, NetHunt, and Uspacy. Includes business analysis, system setup, integrations, and user training.
2. CRM Support and Ongoing Development: Continuous technical assistance and system support after implementation. Includes additional configurations, development improvements, and consulting. Can be hourly-based (as mentioned for Arsenal Patriot project) or retainer-based.
3. Custom Development: Custom programming solutions for specific client requirements including custom modules, integrations with accounting systems (1C/BAS), and specialized functionality development.
4. Employee Cloning / Sintegrum: Knowledge management system for onboarding, training, and employee development. This appears to be a separate product offering under the Salesjam umbrella.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Salesjam is a CRM system integrator that selects, configures, implements, and supports CRM platforms (Zoho, Pipedrive, KeyCRM, NetHunt, Uspacy) for small and medium-sized businesses. The company delivers end-to-end CRM services including needs analysis, business process audits, system setup, integrations with messengers, IP telephony, and websites, custom development, user training, and ongoing technical support. Salesjam also operates Sintegrum, an internal knowledge management system used for employee onboarding and process documentation.

Differentiator

Problem solved

Functional benefit

Brands

• Sintegrum: A knowledge management system that helps 'clone' top employees by collecting and systematizing their experience. It automates onboarding, training, and employee offboarding processes.

Products and services

• CRM System Selection Consulting service that assesses a client's business processes and recommends an appropriate CRM platform from a curated set including Zoho, Pipedrive, KeyCRM, NetHunt, and Uspacy. Aimed at SMBs evaluating CRM adoption.
• Turnkey CRM Implementation Full-cycle implementation service covering CRM configuration, migration of customer/contact databases, integration with messengers, IP telephony, websites, and other business systems. Delivered as a project-based engagement for SMBs.
• Business Analysis & Process Audit Pre-implementation service that documents a client's existing sales and operational processes and identifies automation opportunities. Includes development of process maps, BPMN diagrams, and a CRM requirements specification.
• CRM Support & Custom Development Post-implementation technical support, system administration, bug fixes, feature additions, and custom module development for implemented CRM platforms. Offered as hourly or subscription-based support packages.
• Sintegrum Knowledge Management System Knowledge management system developed by Salesjam as a sub-brand, used to capture and transfer internal expertise, document processes, and onboard employees. Available to clients as a standalone product for organizational knowledge management.

Quantifiable outcome

• 20%+ sales growth guaranteed in 1-3 months
• +5 more outcomes

Named customers19 records

Segments8 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration78 records

Feature8 records

Partnerships

One partnership is on record.

• Zoho CorporationcoreImplementation/ SI/ Consulting Partner · 4 June 2026Salesjam is an Advanced Partner of Zoho Corporation, specializing in implementing Zoho CRM, Zoho One, Zoho Books, and Zoho Analytics solutions. They have delivered over 170+ CRM implementation projects using the Zoho ecosystem across 13 countries and 29 industries. The partnership enables them to provide comprehensive sales, marketing, and logistics automation solutions for clients.

Scale indicators9 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• Creatio: Global low-code CRM and workflow platform with strong services organization. Comparable peer in CRM+BPM positioning, multi-industry delivery, and SMB-to-enterprise customer spectrum, though Creatio is primarily a vendor with proprietary IP.
• Pipedrive: Sales CRM platform that Salesjam implements as a partner. Comparable as a CRM vendor with SMB focus, though Pipedrive is a product company rather than services competitor. Represents both a vendor relationship and adjacent competitor for direct sales to similar customers.
• Bitrix24: Major Russian/Ukrainian-origin CRM platform with extensive implementation partner network and direct SMB positioning. Comparable to Salesjam's market and geography, though Bitrix24 operates as a vendor while Salesjam is a multi-platform implementation partner.

Direct peers

• Better Zoho: Zoho Premium Partner specializing in CRM implementation, customization, and integration services. Directly comparable peer based on Zoho partner tier, services-led delivery model, and SMB customer focus.
• Cornerstone (Zoho Partner): UK-based Zoho Advanced Partner delivering CRM implementation, integration, and training services. Comparable peer given Zoho partner credentials, implementation services focus, and SMB/mid-market customer base.
• Indigo iT: UK-based Zoho Advanced/ Premium Partner offering CRM implementation, customization, and integration services. Directly comparable to Salesjam as a similarly-sized Zoho-focused implementation partner serving SMB and mid-market clients across multiple industries.
• Nanuka: Switzerland-based Zoho Premium Partner providing CRM implementation, business process automation, and integration services. Comparable to Salesjam in Zoho partner status, multi-industry focus, and SMB/mid-market customer orientation.

Regional players

• SoftServe: Large Ukrainian IT services and consulting firm with CRM and enterprise application practices. Comparable peer in Ukrainian talent base and B2B services delivery, though SoftServe operates at global scale across many technology disciplines.
• Catalyst IT Services: New Zealand-based Zoho Premium Partner offering CRM implementation and managed services. Comparable peer in Zoho partner ecosystem and B2B services model, though geographically focused on APAC rather than EMEA.
• Intellias: Major Ukrainian IT services company with broad digital transformation and CRM implementation capabilities. Comparable peer in Ukrainian origin, talent base, and customer relationships, though Intellias operates at significantly larger scale and broader scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@Salesjam
• Facebookfacebook.com/crm.salesjam
• Instagraminstagram.com/salesjam_crm

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Salesjam