Gigabit Systems

What Gigabit Systems does

Gigabit Systems Inc. is a privately held Managed Service Provider (MSP) headquartered in Brooklyn, New York, that delivers outsourced IT management and cybersecurity services primarily to small and medium-sized businesses (SMBs) across the United States. Founded more than a decade ago, the company operates a subscription-based managed services model that bundles end-user support, Microsoft 365 administration, network and server troubleshooting, firewall administration, security monitoring, backup monitoring, and patch management into a fixed monthly fee, positioning itself as a full IT department replacement at roughly 10% of the cost of internal staffing (which it estimates at nearly $500,000 per year). Its core technology stack is built around a Remote Monitoring & Management (RMM) platform with antivirus monitoring agents, layered cybersecurity defenses (email filtering, firewalls, encryption, two-factor authentication, controlled imaging), a tiered 24/7 Help Desk with documented escalation, a Ransomware Rapid Response Team (3RT) for emergency incidents, and a Virtual/Outsourced CIO offering for strategic IT planning.

The company's commercial model rests on three revenue streams: (1) recurring subscription managed services that form the core economic engine, (2) separate professional/emergency services billed at then-current rates for data recovery, incident response, migrations, compliance consulting, and other out-of-scope work, and (3) hardware and software procurement that passes through vendor-negotiated discounts. Go-to-market is sales-led and domestic US-focused, combining direct outreach (website contact forms, phone 877-636-3957, free network assessments) with a formalized partner/ambassador program offering residual income and a referral program offering $500 rewards. Distribution also extends through channel partnerships, most notably with ERP Solutions, whose COO David Wright actively refers enterprise software customers to Gigabit Systems.

Customer segmentation is hybrid: SMBs form the primary audience by size tier, while content marketing and service framing explicitly address healthcare organizations, law firms, and educational institutions as verticals with distinctive compliance, confidentiality, and data protection needs. The company is BBB-accredited, uses content marketing (cybersecurity, AI, privacy topics) and organic social (LinkedIn, Facebook, X/Twitter, YouTube) for top-of-funnel demand, and offers free network assessments as a bottom-of-funnel conversion tool. Pricing is quote-based and not publicly disclosed; the company does not release headcount, revenue, funding, or customer count figures.

Name

Gigabit Systems

Legal name

Gigabit Systems Inc.

Website

https://gigabitsys.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Gigabit Systems Inc. is a privately held Brooklyn-based Managed Service Provider offering subscription managed IT services and layered cybersecurity to US small and medium-sized businesses, positioning its offering as a full IT department replacement with 24/7 help desk and ransomware emergency response.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Cybersecurity Management for SMB (Managed Security Add‑ons) (BPAEABAG)

akta.pro secondary industry

Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)

Keywords

• Managed IT services
• Cybersecurity services
• Network management
• IT infrastructure support
• Ransomware response

Headquarters

HQ city

Brooklyn

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Managed IT Services (Subscription): Ongoing monitoring, maintenance, administration, and support of covered technology systems on a predetermined monthly fee model. Covers end-user support, Microsoft 365 administration, workstation/network/server troubleshooting, firewall administration, security monitoring, backup monitoring, patch management, vendor coordination, and general technology consulting.
2. Cybersecurity Services: Layered cybersecurity defense services including email filtering, anti-virus, firewall, backup/disaster recovery, patch management, web filtering, encryption, password policies, two-factor authentication, and security awareness training. Offered as part of managed services or potentially as standalone.
3. Professional / Emergency Services (Billable Separately): Services outside standard managed services scope are billed separately at then-current rates. Includes data recovery, database repair, forensic investigations, incident response, ransomware recovery, disaster recovery operations, large-scale/cloud/server migrations, cabling, compliance consulting, penetration testing, software development, and third-party consulting.
4. Hardware & Software Procurement: Procurement of hardware and software through vendor relationships built over a decade, offering discounted rates passed on to customers as part of the managed services value proposition.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Gigabit Systems is a Managed Service Provider (MSP) delivering comprehensive IT management and cybersecurity services to small and medium-sized businesses across the United States on a subscription basis. Core offerings include 24/7 monitoring, maintenance, administration, and support of customer technology systems, paired with a layered cybersecurity defense stack covering ransomware, phishing, and other threats. The company also provides a dedicated Ransomware Rapid Response Team (3RT) for emergency incidents, tiered Help Desk support, and Virtual/Outsourced CIO consulting for strategic IT planning.

Product overview

Gigabit Systems is a Managed Service Provider (MSP) offering a unified portfolio of IT management and cybersecurity services. The core offering consists of Managed IT Services that provide ongoing monitoring, maintenance, and support for technology systems, paired with Cybersecurity Services delivering multi-layered defense against threats. The portfolio includes add-on modules such as the Ransomware Rapid Response Team (3RT), 24/7 tiered Help Desk Support, and Virtual/Outsourced CIO Services. Service components cover cloud computing (AWS, Azure), Microsoft 365 administration, disaster recovery and backup, VOIP, and POS support. The company also operates Partner and Referral Programs for channel partnerships. The overall architecture is a service-based model rather than a software platform, where all capabilities work together to provide comprehensive IT outsourcing for small and medium businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services

Quantifiable outcome

• Cost savings of ~90% vs. building internal IT department ($500K/year internal vs. managed services subscription)
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• ERP SolutionsminorChannel Partner/ Reseller/ DistributorEnterprise software provider (ERP Solutions, COO David Wright) actively refers its customers to Gigabit Systems. ERP Solutions spent resources troubleshooting hardware and network issues; partnering with Gigabit Systems allows them to recommend safe and efficient IT services to their customers, enabling seamless use of their ERP software.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Kaseya: Major MSP technology and services platform (RMM, security, backup) widely used by SMB-focused MSPs like Gigabit Systems; competes indirectly as a platform provider and through its own services arm at broader scale.
• All Covered: Division of Konica Minolta delivering managed IT, cybersecurity and cloud services to SMB and mid-market organizations nationally. Larger portfolio and broader geographic reach, but overlapping service catalog and target customers.
• CompuCom: Large-scale managed IT services and workplace technology provider serving enterprise and mid-market customers. Wider portfolio (end-user computing, cloud, security) but overlapping managed services delivery model for SMB-adjacent segments.
• ConnectWise: Dominant MSP business management and security platform (ConnectWise Manage, ScreenConnect, etc.) underpinning many SMB MSPs; competes with Gigabit Systems' stack indirectly as the ecosystem incumbent.

Direct peers

• Ntiva: US-based managed IT and cybersecurity MSP serving SMB and mid-market customers with a similar subscription-based offering, 24/7 help desk, and virtual CIO services. Operates in the same segment and competes head-to-head for SMB managed services contracts.
• Verity IT: SMB-focused managed IT services provider offering proactive monitoring, cybersecurity, help desk and vCIO services on a subscription basis. Highly comparable target segment, service mix and consultative sales motion.
• Dataprise: Full-service managed IT, cybersecurity and cloud provider targeting SMB and mid-market accounts with subscription recurring revenue. Closely comparable business model, service portfolio (managed IT, security, help desk, vCIO) and SMB customer base.
• NexusTek: Managed IT, cloud and cybersecurity provider for SMB and mid-market customers with 24/7 support, backup/recovery and security services. Overlaps with Gigabit Systems on nearly every core service line and customer profile.
• Logically: Managed IT services and cybersecurity provider serving SMB and mid-market accounts with proactive monitoring, layered security, and outsourced IT leadership. Directly comparable in offering, customer profile, and subscription model.
• Corsica Technologies: Managed IT and cybersecurity MSP focused on SMB and mid-market clients with layered security services, incident response, and ongoing monitoring. Mirrors Gigabit Systems' combination of IT outsourcing with a strong cybersecurity overlay.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/gigabitsys
• Facebookfacebook.com/gigabitsys
• LinkedInlinkedin.com/company/gigabitsys

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gigabit Systems