What Carglass does

Carglass B.V. is a Netherlands-based vehicle glass repair and replacement service provider operating more than 60 company-owned service centers across the country, headquartered in Son near Eindhoven. The company was founded in 1989 and is a wholly-owned subsidiary of Belron, an international vehicle glass group, which provides centralized support, shared best practices, and cross-border emergency service capability through the Europa Nood Service network. Carglass serves individual car owners, insurance companies, leasing and fleet operators, and car rental companies, with the majority of consumer repair work processed under comprehensive auto-insurance coverage.

Carglass's core offering is organized around two service lines: Autoruit Reparatie (stone-chip and minor-crack repair using its proprietary HPX4® resin injection process, typically completed in under 60 minutes and backed by a lifetime guarantee) and Autoruit Vervanging (full windshield, side, rear, and panoramic roof replacement, typically completed in approximately two hours). These core services are supplemented by ADAS camera, LIDAR, and radar calibration (Carglass was the first in the Netherlands to offer this after windshield replacement), 24/7 mobile emergency service with temporary plastic emergency windows, and a retail product range that includes nano coating, Bosch wiper blades, dashcams, car tinting, and window film with a 10-year warranty.

The business model is service-fee based, with revenue generated from repair jobs (often free to the customer under insurance), replacement jobs (priced by vehicle make/model and glass type, with OEM options available), ADAS calibration, emergency service surcharges outside business hours, and direct retail product sales. Go-to-market is direct-to-consumer through retail service centers, online/phone booking, and walk-ins, complemented by direct billing and settlement relationships with insurance companies, leasing companies, fleet managers, and car rental partners. Carglass holds the HPX4® registered trademark and has accumulated 27,440+ verified customer reviews averaging 4.5/5 on Google.

Name

Carglass

Legal name

Carglass B.V.

Website

https://carglass.nl

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Carglass B.V. is a Netherlands-based vehicle glass repair and replacement service provider operating 60+ company-owned service centers across the country. As a subsidiary of Belron, it serves individual drivers, insurance companies, leasing firms, and fleet operators with HPX4® repair, full glass replacement, and ADAS calibration.

Ownership category

akta.pro rank

Product category

Automotive Glass Services

NAICS

Automotive Glass Replacement Shops (811122), Automotive Body, Paint, Interior, and Glass Repair (81112)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Auto Glass Repair & Replacement (TLAKAAAH)

akta.pro secondary industries

Glass Repair & Replacement (Windshield/Auto Glass) (TLAKAEAF), Auto Glass & Roadside Assistance (Add-on Coverages) (FSAJABAJ)

Keywords

• Auto glass repair
• Windshield replacement
• Vehicle glass services
• Automotive glass fitting
• Car glass installation

Headquarters

HQ city

Hasselt

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales

Revenue model

1. Autoruit vervanging: Revenue from replacing damaged automotive glass including front, side, rear, and panoramic roofs. Pricing varies by vehicle make and model. Often covered partially or fully by insurance.
2. Autoruit reparatie: Revenue from repairing stone chips and cracks in windshields using HPX4® technology. Often free for customers with comprehensive insurance coverage.
3. ADAS Kalibratie: Revenue from calibrating Advanced Driver Assistance Systems after windshield replacement to ensure proper functioning of safety features.
4. Retailproducten: Sale of automotive glass care products including Bosch wiper blades, windshield cleaner, de-icer, dashcams, and nano coating treatments.
5. Noodservice: Emergency mobile service outside regular business hours and on weekends/holidays, with surcharges for on-location service.
6. Verzekerings- en Lease-dekking: Direct billing and settlement with insurance companies, leasing companies, and fleet managers for services rendered to their customers/vehicles.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Carglass is a Dutch automotive glass service company that repairs and replaces vehicle glass, primarily windshields. The company serves individual car owners as the principal customer segment, while also providing the same glass services to fleet managers, vehicle leasing companies, and insurance partners.

Product overview

Carglass is an auto glass repair and replacement service provider operating a network of over 60 branches across the Netherlands. The company's core product offering consists of two primary service lines: Autoruit Reparatie (windshield repair using HPX4® resin injection technology for stone chips and minor damage) and Autoruit Vervanging (full windshield and glass replacement for front windshields, side windows, rear windows, and panoramic roofs). These core services are supported by value-added modules including ADAS Kalibratie (camera and sensor recalibration required after windshield replacement), Nano Coating Voorruit (water-repellent nano treatment), and Ruitenwissers Vervangen (wiper blade replacement). The company also offers supplementary products including Ruitenreiniger en Ontdooier (glass cleaner/de-icer), Dashcams, Car Tinting, and Autoruitfolie (window film with 10-year warranty). Emergency services include 24/7 Noodservice and international coverage through the Europa Nood Service network. Carglass provides lifetime warranties on installation work and HPX4® repairs, with free recalibration services for ADAS-equipped vehicles after glass replacement.

Differentiator

Problem solved

Functional benefit

Products and services

• Auto Glass Repair Repair service for damaged automotive glass, primarily windshields with chips or cracks, offered to individual car owners, fleet customers, leasing companies, and insurance partners.
• Windshield and Vehicle Glass Replacement Full replacement service for broken or beyond-repair windshields and other vehicle glass, provided to individual car owners, fleet operators, leasing companies, and insurance partners.

Quantifiable outcome

• Windshield repair completed in up to 60 minutes
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Belron® GroupcoreStrategic or Co-development PartnerCarglass B.V. is part of the international Belron® group, a global leader in vehicle glass repair and replacement. The parent company provides centralized support, shared best practices, and enables cross-border emergency services through affiliated Belron® operations in other European countries.
• Insurance companies (multiple)coreChannel Partner/ Reseller/ DistributorCarglass works with numerous insurance companies across the Netherlands to process glass damage claims. They handle the administrative processing directly, including verifying coverage, applying deductibles, and billing the insurer. Customers are often only responsible for their deductible amount.
• Leasing companies and fleet managers (multiple)coreChannel Partner/ Reseller/ DistributorPartnerships with leasing companies allow Carglass to invoice them directly for glass services on fleet vehicles. This streamlines the process for company drivers who can get services without out-of-pocket expenses.
• Car rental companies (multiple)minorChannel Partner/ Reseller/ DistributorCar rental companies partner with Carglass for glass damage repair and replacement services on their rental fleets, with billing handled through the rental company's account.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Belron Group: Global parent of Carglass and the dominant worldwide vehicle glass repair and replacement group; the broader portfolio includes Speedy Glass, Safelite, and other national brands — a parent/incumbent that defines Carglass's competitive context.
• Crash Champions: Large U.S. collision repair chain whose body, paint, and glass repair services include auto glass replacement — comparable to Carglass on the glass-repair portion but part of a broader collision offering.
• Safelite Group: The largest vehicle glass repair and replacement company in the United States, with national mobile service and ADAS calibration capabilities — a scaled broad incumbent offering the same core windshield repair/replacement services as Carglass.

Direct peers

• Glassdrive: European vehicle glass repair and replacement chain operating across multiple countries; comparable model focused on windshield repair/replacement with insurance partnerships and multi-location retail service centers.
• Autoglass (NL): Dutch vehicle glass repair and replacement provider servicing insurance and consumer customers with windshield repair, replacement, and ADAS-related services — direct overlap with Carglass's core offering in the same market.
• Carglass België: Belgian sister-company of Carglass B.V. within the Belron group, offering identical windshield repair, replacement, and ADAS calibration services across Belgium — the closest direct peer by business model, ownership, and customer offering.
• Speedy Glass: North American vehicle glass repair and replacement network under Belron — same parent group as Carglass, offering identical service lines including windshield repair, replacement, and ADAS recalibration.
• Autotaalglas: One of the largest independent auto glass repair and replacement networks in the Netherlands, competing head-to-head with Carglass on repair, replacement, and insurance-direct services for the same Dutch consumer and fleet segments.
• Novus Glass: International vehicle glass repair and replacement franchise network offering windshield repair, replacement, and ADAS calibration — comparable business model to Carglass though operating across different geographies.
• GLS (Glasservice Nederland): Dutch auto glass specialist offering windshield repair and replacement services across the Netherlands with direct insurance billing — a direct competitor for the same consumer and fleet customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/carglass_nl
• LinkedInlinkedin.com/company/carglassnetherlands

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carglass