Bundaleer Care Services
Bundaleer Care Services is a not-for-profit aged care provider in regional New South Wales delivering residential aged care, retirement living, home care, respite, physiotherapy, and planned memory support to older Australians via a multi-site, technology-enabled operating model within the Apollo Care Alliance.
- Company typePrivate
- Founded1986
- HeadquartersWauchope, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Bundaleer Care Services does
Bundaleer Care Services is a not-for-profit aged care provider headquartered in Wauchope, New South Wales, Australia, with approximately four decades of continuous operation. It serves older Australians and their families across the Mid North Coast and, more recently, the New England region through an integrated portfolio of residential aged care, retirement living, home care, respite care, and planned memory support services, supplemented by an onsite physiotherapy offering. The organisation operates within the Australian regulated aged care framework, holding three-year accreditation and a 4-Star Rating, and is a member of the Apollo Care Alliance of not-for-profit providers.\n\nThe operating model is built on a multi-vendor technology stack layered over traditional care delivery. Clinical and medication management is supported by BestMed, rostering by Humanforce, compliance training by Rapid Global, facility and asset workflows by Urbanise, and home care operations by The Lookout Way. Reporting and analytics are delivered through the Operations Insight Suite, described by the provider as an AI-powered aged care analytics portal. Bundaleer is also upgrading its Nurse Call System to modernise resident safety infrastructure and is building a 15-bed Memory Support Household to enter dedicated dementia care.\n\nRevenue is generated through the standard Australian aged care funding mix: Refundable Accommodation Deposits or Daily Accommodation Payments (A$450K-$480K per room), ongoing daily care fees, government-subsidised home care packages, and retirement living entry contributions and recurrent fees. The provider is partially supported by Commonwealth Government grants for affordability, and growth has been financed through retained surpluses and access to shared resources via the Apollo Care Alliance rather than external equity.
Bundaleer Care Services firmographics
Firmographics- Name
- Bundaleer Care Services
- Legal name
- Bundaleer Care Services
- Website
- https://bundaleer.org.au
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Bundaleer Care Services is a not-for-profit aged care provider in regional New South Wales delivering residential aged care, retirement living, home care, respite, physiotherapy, and planned memory support to older Australians via a multi-site, technology-enabled operating model within the Apollo Care Alliance.
- Ownership category
- akta.pro rank
Bundaleer Care Services industry classification
Industry- Product category
- Residential Aged Care
- NAICS
- Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Continuing Care Retirement Communities (623311), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Skilled Nursing Care Facilities (8051)
- akta.pro primary industry
- Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)
- akta.pro secondary industries
- Memory Care Units within Assisted Living Communities (HLADACAB), Short-Term Dementia Respite & Transitional Memory Care Programs (HLADACAG), Overnight Respite Care (HSABAGAB)
Keywords
Where Bundaleer Care Services is headquartered
LocationHeadquarters
- HQ city
- Wauchope
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Bundaleer Care Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Aged Care Residential Services: Permanent and respite residential aged care with government subsidies based on means assessment. Clients pay basic daily fees, hotelling contributions, non-clinical care contributions, and accommodation costs (RAD, DAP, or combination). Room prices for private rooms with en-suite range from $450,000 to $480,000.
- Home Care Services: Support at Home care services across Mid North Coast and New England regions. Government-funded with means-tested contributions. Commonwealth grant of $57,000 secured to help keep services affordable in regional areas.
- Retirement Living: Retirement Village in Wauchope on 12 beautifully landscaped acres offering independent living with community amenities and support services.
- On-site Physiotherapy Services: Competitive rates for tailored treatments and small group exercise classes available to Retirement Village residents, Aged Care residents, families, staff and wider community.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Daily | Basic Daily Fee |
| Subscription | Daily | Hotelling Contribution |
| Subscription | Daily | Non-Clinical Care Contribution |
| One time/ perpetual license | Multi-year contract | Aged Care Accommodation - Private Rooms |
| Unit Pricing | Pay-as-you-go | Physiotherapy Services |
| Subscription | Daily | Respite Care |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
Bundaleer Care Services product offering
Product offeringCore offering
Bundaleer Care Services delivers residential aged care, in-home Support at Home care, and retirement living services to elderly individuals across the Mid North Coast and New England regions of New South Wales, Australia. As a not-for-profit operating within the Apollo Care Alliance, it provides permanent and respite residential care (with refundable accommodation deposits of AUD 450,000–480,000), home-based aged/disability/veterans care, independent retirement village living on 12 landscaped acres in Wauchope, onsite physiotherapy, and specialized dementia and memory support services.
Product overview
Bundaleer Care Services offers a multi-service aged care portfolio under its own brand within the Apollo Care Alliance network. The core offerings consist of Home Care (in-home support services across Mid North Coast and New England regions), Retirement Living (villa community in Wauchope), and Residential Aged Care (permanent and respite care with dementia support). Supporting services include Home Care Nursing, an onsite Physiotherapy service, and a Memory Support Household for residents with dementia. These services are coordinated through shared technology systems and supported by Apollo Care's national infrastructure.
Differentiator
Problem solved
Functional benefit
Products and services
- Home Care In-home Support at Home care services delivered to elderly clients, veterans, and people with disabilities across the Mid North Coast and New England regions of NSW, enabling them to remain living independently in their own homes.
- Retirement Living Retirement village in Wauchope on 12 landscaped acres offering independent villa living with community amenities and access to support services for seniors seeking a peaceful, maintenance-free lifestyle.
- Residential Aged Care Residential aged care community in Wauchope providing permanent care, around-the-clock nursing, freshly prepared meals, housekeeping, laundry, lifestyle program, and spiritual and pastoral care. Refundable deposits for private rooms with en-suite range from AUD 450,000 to AUD 480,000.
- Respite Care Short-term residential care for older locals needing extra support, including private suites, freshly made meals, housekeeping, laundry service, and around-the-clock care. Government subsidises a component of the daily charge for eligible guests.
- Memory Support Household Specialized dementia care unit designed to accommodate 15 residents with memory support needs, featuring dedicated memory support households with staff trained in dementia care. Currently in planning/tender phase.
- Onsite Physiotherapy Service Onsite physiotherapy offering competitive rates for tailored treatments and small group exercise classes, available to Retirement Village residents, Aged Care residents, families, staff and the wider community. Bookable online via Cliniko.
- Home Care Nursing Specialized clinical nursing services within the Home Care team, providing clinical care and support to help people live independently in their own homes for as long as possible across the New England and Mid North Coast regions.
Quantifiable outcome
- Star Rating increased from 3 to 4 stars on My Aged Care
- +3 more outcomes
Companies that use Bundaleer Care Services
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles5 records
Bundaleer Care Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature6 records
Bundaleer Care Services partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core, major and minor.
- Apollo Care AlliancecoreBundaleer is proudly part of Apollo Care Alliance, an innovative national organization strengthening not-for-profit care communities. Apollo Care provides specialist support in quality and compliance, technology and systems, policy alignment, workforce management, and a rolling refurbishment program. Apollo Care's expertise helped Bundaleer prepare for the new Aged Care Act with its 22 key provider responsibilities.
- The Lookout WaymajorBundaleer Home Care has partnered with The Lookout Way, a leading digital home care management software. Implementation planned for early next year to support Home Care operations under Support at Home reforms.
- Dementia Training AustraliamajorCare team members attended the Navigating Changed Behaviour workshop delivered by Dementia Training Australia. Training provided practical strategies to recognize and respond to behavioural changes in residents with dementia, supporting person-centred care approach.
- Newman's CollegeminorPartnership with Newman's College for school-based traineeship program. Students undertake Certificate III in Individual Support while gaining hands-on experience working part-time in the Bundaleer community.
- Charles Sturt UniversityminorEducational partnership with Charles Sturt University as part of initiative to overcome regional aged care staffing challenges. Supports training and workforce development for local community.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Bundaleer Care Services competitors and assessment
Company assessmentBroad incumbents
- Estia Health: ASX-listed operator of residential aged care communities across Australia. Comparable due to its residential aged care offering, though materially larger and listed, with metropolitan weighting rather than regional concentration.
- Regis Healthcare: ASX-listed residential aged care provider operating dozens of facilities nationwide. Comparable in core service (residential aged care) and resident acuity mix, with broader scale and capital access.
- Opal Aged Care: One of Australia's largest private residential aged care operators. Comparable service model — permanent and respite residential aged care — with substantially greater geographic reach across metro and regional Australia.
Regional players
- BlueCare (UnitingCare Queensland): Queensland-based NFP provider of residential aged care and home care services. Comparable operating model and service breadth, but anchored in a different state/region to Bundaleer's NSW footprint.
Direct peers
- Arcare: Family-owned aged care provider operating residential communities across Australia and offering home care and respite. Comparable service mix including respite and dementia support, similar mid-sized community-based operating model.
- Southern Cross Care (NSW & ACT): Not-for-profit aged care provider with residential care, home care, and retirement living. Comparable as a values-based NFP operating similar service lines in regional and metropolitan NSW/QLD.
- Bolton Clarke: Large not-for-profit provider offering residential aged care, home care, and retirement living across Australia. Closely comparable business mix (residential + home + retirement) and similar not-for-profit ethos, but at materially greater scale.
- Uniting NSW.ACT: Large NFP providing aged care, home care, and retirement living across NSW and ACT. Comparable diversified aged care portfolio and not-for-profit ethos with community-based governance.
- Catholic Healthcare: Faith-based not-for-profit providing residential aged care, home care, and retirement living across NSW and QLD. Comparable in mission-aligned NFP model and multi-service aged care delivery.
Others
- Apollo Care Alliance: The national alliance of which Bundaleer is a member. Included as a peer/ecosystem participant given that Apollo Care provides shared technology, compliance, and policy support underpinning Bundaleer's operating model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Bundaleer Care Services social profiles
Digital presenceBundaleer Care Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bundaleer Care Services leadership team
Management profileNumber of profiles
Profiles7 records
Bundaleer Care Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bundaleer Care Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bundaleer Care Services
What does Bundaleer Care Services do?
Bundaleer Care Services delivers residential aged care, in-home Support at Home care, and retirement living services to elderly individuals across the Mid North Coast and New England regions of New South Wales, Australia. As a not-for-profit operating within the Apollo Care Alliance, it provides permanent and respite residential care (with refundable accommodation deposits of AUD 450,000–480,000), home-based aged/disability/veterans care, independent retirement village living on 12 landscaped acres in Wauchope, onsite physiotherapy, and specialized dementia and memory support services.
Is Bundaleer Care Services a public or private company?
Bundaleer Care Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Bundaleer Care Services founded?
Bundaleer Care Services was founded in 1986. It employs 251 to 500 people.
Where is Bundaleer Care Services based?
Bundaleer Care Services is headquartered in Wauchope, Australia, in the Oceania region.
How does Bundaleer Care Services make money?
Four revenue lines are on record. Aged Care Residential Services are the primary driver. The others are home Care Services, retirement Living and on-site Physiotherapy Services.
Who are Bundaleer Care Services's main competitors?
Broad incumbents on record are Estia Health, Regis Healthcare and Opal Aged Care. BlueCare (UnitingCare Queensland) is listed as a regional player. Direct peers are Arcare, Southern Cross Care (NSW & ACT), Bolton Clarke, Uniting NSW.ACT and Catholic Healthcare. Apollo Care Alliance is listed as an others.
Does Bundaleer Care Services have an API?
No public API is recorded for Bundaleer Care Services.
What industry is Bundaleer Care Services in?
Bundaleer Care Services's product category is Residential Aged Care. Its primary akta.pro industry code is HLADABAC, Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place), with a secondary code of HLADACAB, Memory Care Units within Assisted Living Communities. Its NAICS code is 623312 and its SIC code is 8050.