The Lookout Way
The Lookout Way provides a cloud-based SaaS care management platform for Australian aged care and NDIS home care providers, covering rostering, finance, reporting, and AI-powered risk detection across HCP, CHSP, and NDIS funding programs.
- Company typePrivate
- Founded2020
- HeadquartersBrisbane, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What The Lookout Way does
The Lookout Way Pty Ltd is an Australian cloud-based SaaS provider of digital care management software for the home care sector, headquartered in Brisbane and operating exclusively within the Australian aged care and NDIS markets. Its platform unifies care management, intelligent rostering, finance and billing, reporting, and remote care monitoring into a single product, with native support for the funding mechanics of Home Care Packages (HCP), the Commonwealth Home Support Programme (CHSP), Veterans Home Care (VHC), DVA Community Nursing, NDIS, and private/fee-for-service clients. The platform was originally developed inside Five Good Friends starting in 2016, with the AI-powered risk detection algorithm deployed in 2018, and was spun out as a standalone product in 2020.
The technology layer rests on a proprietary AI risk detection engine that analyses unstructured care worker notes and remote monitoring device data to surface client risks in real time. The June 2026 release of Lookout Assist extends this with a governed AI operating layer featuring task-handling AI agents, human oversight, ROI reporting, and audit trails. The platform also offers a public REST API with 70+ webhook event types, a Data Exporter for bulk CSV/JSON templates, and connectivity to more than 600 third-party applications including Xero, MYOB, Salesforce, Slack, Microsoft Teams, Employment Hero, and Keypay. Add-on modules cover incident management, forms, verification renewal, analytics, and connected care for brokered services.
Revenue is generated primarily through tiered SaaS subscriptions priced by provider size (0-99, 100-1000, 1000+ clients) on monthly billing, supplemented by implementation and training services through the Lookout 101 onboarding program. Go-to-market is sales-led and domestic-only, combining demo-based direct sales, recurring webinars on Royal Commission and Support at Home topics, customer case studies, and a Capterra presence. The company reports more than 4 million hours of care powered, 75,000+ visits monitored per month, and an NPS above 60, serving named customers including Five Good Friends & Plena Health, Affinity Senior Care, CO.AS.IT., Maree Care, and Coastal & Hazel Home Care. The company is privately held with no disclosed institutional funding.
The Lookout Way firmographics
Firmographics- Name
- The Lookout Way
- Legal name
- The Lookout Way Pty Ltd
- Website
- https://thelookoutway.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The Lookout Way provides a cloud-based SaaS care management platform for Australian aged care and NDIS home care providers, covering rostering, finance, reporting, and AI-powered risk detection across HCP, CHSP, and NDIS funding programs.
- Ownership category
- akta.pro rank
The Lookout Way industry classification
Industry- Product category
- Home Care Management Software
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)
- akta.pro secondary industry
- Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)
Keywords
Where The Lookout Way is headquartered
LocationHeadquarters
- HQ city
- Brisbane
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
The Lookout Way business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Platform Subscription: Monthly or annual subscription-based access to the Lookout platform providing care management, rostering, finance, and reporting capabilities. Pricing varies by provider size (number of clients) and includes tiered features.
- Onboarding & Support Services: Implementation and training services during customer onboarding. The company provides dedicated support during transition with fast response times and comprehensive training modules through Lookout 101.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Aged Care (0-99, 100-1000, 1000+ Clients) |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
The Lookout Way product offering
Product offeringCore offering
The Lookout Way is a cloud-based, AI-powered home care management SaaS platform built for Australian aged care and NDIS service providers. It unifies care management, intelligent rostering, finance and billing (HCP, CHSP, VHC, NDIS), reporting, and the Lookout Assist AI operating layer into one platform, integrating with 600+ third-party applications and exposing a REST API with webhook support. The offering is delivered via tiered subscription pricing scaled to provider client volume, with onboarding, training (Lookout 101), and professional services on top.
Product overview
The Lookout Way is a cloud-based, all-in-one digital home care management platform designed for Australian aged care and NDIS service providers. The platform follows a unified platform architecture with interconnected modules: the core Lookout platform provides Care Management (with AI-powered risk detection and proactive care tools), Lookout Assist (a governed AI operating layer launched June 2026 for task automation), Rostering (intelligent workforce scheduling), Finance (funding, billing, claiming, payroll), and Reporting (business intelligence and dashboards). The Care Suite bundles CareAssist (remote care monitoring) alongside rostering and other modules. The platform also offers add-on modules including Incident Management, Focal Assessments, Agreement Management, Forms, Verification Renewal, Analytics, and Connected Care for brokered services. Separate self-service products include the Lookout 101 training hub, the AI Chat support bot, and mobile apps for both care workers and clients/families. The platform integrates with over 600+ third-party apps including Xero, MYOB, Salesforce, Slack, Microsoft Teams, Employment Hero, Keypay, Zoom, and Aircall. The company also provides a public REST API and webhook infrastructure for developer integrations.
Differentiator
Problem solved
Functional benefit
Brands
- Lookout Assist: Governed AI operating layer built into the platform that handles repeatable tasks while freeing teams to focus on high-value work. Features ROI reporting and complete audit trails.
- Lookout 101
Products and services
- Lookout Core Platform Cloud-based, end-to-end digital home care management SaaS platform for Australian aged care and NDIS service providers, unifying care management, rostering, finance, reporting, and compliance into one system that connects clients, families, care workers, and administrative staff.
- Lookout Assist Governed AI operating layer that deploys AI agents to handle repeatable tasks with human oversight, ROI reporting, and complete audit trails across care management workflows.
- CareAssist Remote care monitoring component providing 24/7 client oversight through AI-powered risk detection from care worker notes and remote monitoring device data integration.
- Incident Management Add-on Add-on capability for managing and tracking incidents within the Lookout platform, supporting governance and regulatory compliance requirements.
- Focal Assessments Add-on Add-on assessment tool for conducting focused client assessments within the Lookout platform.
- Agreement Management Add-on Add-on module for managing client service agreements, funding agreements, and related contractual documentation.
- Forms Add-on Add-on capability for custom forms creation and management, supporting structured data collection via custom_forms_response_created webhook events.
- Verification Renewal Add-on Add-on module for managing and tracking verification renewals for staff and business partner compliance documentation (police checks, registrations, insurance, professional indemnity), with alerts 90+ days before expiry.
- Analytics Add-on Add-on analytics capability that supplements the Lookout platform's core reporting with additional data analysis and insights.
- Connected Care Module Module for gaining visibility of service delivery and reducing manual reconciliation across brokered and outsourced services, connecting external care providers to the Lookout platform.
- Automations Automation capabilities that move businesses from complex manual processes to streamlined, synchronised workflows across 600+ integrated applications.
- Lookout 101 Training Hub Self-service training hub providing access to training modules covering Lookout's functionality for both refresher training and onboarding new team members.
- Lookout Mobile Apps Mobile applications for care workers (check-in/checkout, shift management, client information access) and for clients and families (care information, service summaries, account records, communication with the care team).
Quantifiable outcome
- 4 million+ hours of care powered
- +3 more outcomes
Companies that use The Lookout Way
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles4 records
The Lookout Way technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability7 records
Feature9 records
The Lookout Way partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Five Good FriendscoreFive Good Friends is the parent company that originally developed Lookout for its own home care operations starting in 2016. After experiencing rapid growth and industry interest, Five Good Friends launched Lookout as a standalone cloud-based software solution in 2020. The platform continues to benefit from firsthand learnings of Five Good Friends as a major customer.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
The Lookout Way competitors and assessment
Company assessmentDirect peers
- AlayaCare: Canadian-based cloud platform providing end-to-end home and community care management (scheduling, clinical documentation, billing, family portal, AI). Closest international functional peer to Lookout's aged care management suite, operating at similar scale across multiple geographies.
- Birdie: UK-based home care SaaS platform offering rostering, care planning, eMAR, finance and a family app, focused on regulated home care providers. Closely comparable product architecture and go-to-market to Lookout, though anchored in the UK rather than Australia.
- ShiftCare: Australian home care management software targeting NDIS and aged care providers with rostering, invoicing, client management and mobile worker apps. Direct domestic competitor to Lookout in the same SMB-to-mid-market provider segment.
- CareLineLive: UK-based all-in-one home care management platform covering rostering, care planning, invoicing, and a carer mobile app for domiciliary care providers. Directly comparable feature set and target customer to Lookout's core platform.
- PlanStreet: Case management and care coordination software for human services and home/community care providers, with modules for intake, documentation, billing and reporting. Directly comparable in workflow and target customer to Lookout's care management module.
Broad incumbents
- WellSky Personal Care (formerly ClearCare): WellSky Personal Care is the US home care SaaS market leader, part of broader WellSky healthcare software suite. A larger, well-capitalized incumbent offering overlapping scheduling, billing and clinical functionality to home care agencies.
- Sandata Technologies: US-based home care technology provider offering agency management, electronic visit verification (EVV), billing and payer integrations to home health and personal care providers. A broad incumbent in the same category as Lookout.
- Telstra Health (formerly iCareHealth): Telstra Health is the dominant Australian health IT vendor providing clinical, aged care and community care software (including the iCareHealth legacy suite). A broad incumbent with overlapping aged care functionality and established Australian health system relationships.
Regional players
- Mable: Australian online marketplace connecting self-funded aged care and NDIS participants with independent support workers. Operates in the same aged care/NDIS ecosystem as Lookout but with a marketplace model rather than SaaS, and primarily Australian-only.
Emerging players
- Carepatron: All-in-one practice management software for health and care practitioners covering scheduling, notes, billing and telehealth. Broader in scope than Lookout but overlapping in scheduling, notes and billing workflows for care providers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
The Lookout Way social profiles
Digital presenceThe Lookout Way financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Lookout Way leadership team
Management profileNumber of profiles
Profiles8 records
The Lookout Way funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Lookout Way M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Lookout Way
What does The Lookout Way do?
The Lookout Way is a cloud-based, AI-powered home care management SaaS platform built for Australian aged care and NDIS service providers. It unifies care management, intelligent rostering, finance and billing (HCP, CHSP, VHC, NDIS), reporting, and the Lookout Assist AI operating layer into one platform, integrating with 600+ third-party applications and exposing a REST API with webhook support. The offering is delivered via tiered subscription pricing scaled to provider client volume, with onboarding, training (Lookout 101), and professional services on top.
Is The Lookout Way a public or private company?
The Lookout Way is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The Lookout Way founded?
The Lookout Way was founded in 2020. It employs 11 to 50 people.
Where is The Lookout Way based?
The Lookout Way is headquartered in Brisbane, Australia, in the Oceania region.
How does The Lookout Way make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are onboarding & Support Services.
Who are The Lookout Way's main competitors?
Direct peers on record are AlayaCare, Birdie, ShiftCare, CareLineLive and PlanStreet. Broad incumbents are WellSky Personal Care (formerly ClearCare), Sandata Technologies and Telstra Health (formerly iCareHealth). Mable is listed as a regional player. Carepatron is listed as an emerging player.
Does The Lookout Way have an API?
Yes. Lookout provides a REST API based on HTTP and REST principles. The API returns JSON in all responses, supports HTTPS only, and uses API key authentication via the Authorization Header (Bearer token format). Rate limits are enforced at 1,000 requests per minute and 5 minutes of combined compute time per company per minute. The base URL is https://api.thelookoutapp.com/api//. The API supports webhook subscriptions for real-time event notifications across a wide range of events including client, visit, shift, invoice, roster, ticket, worker, billing, and data export events. Developers can also use the Data Exporter to design CSV and JSON templates for bulk extracting data, with manual or API-triggered exports. The developer portal is at developers.thelookoutway.com and includes API reference, analytics data dictionary, and BYOBI data dictionary. Developer documentation is at developers.thelookoutway.com.
What industry is The Lookout Way in?
The Lookout Way's product category is Home Care Management Software. Its primary akta.pro industry code is HSABAIAB, Care Navigation & Service Coordination (Medical, Social, Community), with a secondary code of HLACAFAE, Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection). Its NAICS code is 624120 and its SIC code is 8082.