What Australian Multicultural Community Services does

Australian Multicultural Community Services (AMCS) is a not-for-profit charitable organisation, incorporated in Victoria (ACN 657 306 431, ABN 69 022 519 263), that has operated as a multicultural home care provider for over 40 years since its 1983 founding. Headquartered at 296 Nicholson Street, Seddon, with service delivery across Melbourne and Geelong, AMCS provides government-funded aged care services to culturally and linguistically diverse (CALD) seniors in Victoria through Australia's Support at Home program and Commonwealth Home Support Programme (CHSP). The organisation is structured around three service lines: Support at Home (tailored in-home personal care, domestic assistance, nursing, allied health, transport, and assistive technology/home modifications); Support in the Community (social activities, cultural events, carer support, and senior advisory services); and Support for Organisations (Multicultural Advisory Services and Community Organisations Support delivered to government departments and community bodies). A distinctive feature is its workforce, drawn from more than 50 countries of origin, which enables culturally and linguistically matched care delivery — a positioning explicitly aligned with Victoria's senior CALD population (approximately 277,548 people aged 65+ speaking a first language other than English per the 2016 census cited by AMCS).

The underlying technology is modest but functional: a digital Care Portal allows Support at Home clients to view rosters, receive reminders, check fund balances, and review monthly statements, while the organisation operates Microsoft Dynamics 365 for marketing communications and standard web analytics infrastructure (Meta pixel, Google Tag Manager). AMCS has no disclosed proprietary AI/ML capability. Service access flows through the federal My Aged Care referral system, where clients are assigned a referral code and may select AMCS as their preferred provider. Pricing follows the eight Support at Home classifications, segmented into Clinical Supports (fully government funded), Independence Services (moderate client contribution), and Everyday Living Services (higher client contribution), with specific hourly rate cards for nursing, allied health, personal care, transport, and domestic services. AMCS has supported more than 2,000 multicultural seniors since 2014.

The business model is effectively a government-reimbursed services model: revenue is dominated by per-service reimbursements under Support at Home and CHSP, supplemented by grants (notably a AUD $100,000 Multicultural Infrastructure Fund grant in May 2021), advisory contracts with government departments and community organisations, and modest client contributions. The organisation is governed by a board, has no disclosed parent company or institutional investor, and reinvests any surplus into service delivery. Recent strategic emphasis has been placed on aligning operations with the Aged Care Act 2024, expanding digital client engagement through the Care Portal, deepening community partnerships (e.g., a strategic partnership with the Maltese Community Council Victoria announced 22 July 2025), and broadening clinical pathways to include Restorative Care (up to 16 weeks) and an End-of-Life Pathway (up to AUD $25,000 over three months).

Name

Australian Multicultural Community Services

Legal name

Australian Multicultural Community Services Ltd.

Website

https://amcservices.org.au

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

101–250 employees

Short description

Australian Multicultural Community Services (AMCS) is a Victoria-based not-for-profit, founded 1983, delivering government-funded in-home aged care, community programs, and multicultural advisory services to culturally and linguistically diverse seniors across Melbourne and Geelong via the Support at Home and CHSP programs.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

akta.pro secondary industries

Companionship & Social Engagement Visits (HSABAAAA), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Companion Care & Social Support (non-clinical) (HLADAGAB), Elder Services & Aging Support (BPAGAEAF)

Keywords

• Aged care services
• Home care support
• Multicultural community services
• In-home personal care
• Allied health services

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government-Funded Aged Care Services: AMCS receives funding through the Australian Government's Support at Home program and Commonwealth Home Support Programme (CHSP). Funding is organized into eight classifications based on care needs, with each classification having a quarterly budget comprising government funding and client contributions. Services are categorized into Clinical Supports (fully government-funded), Independence Services (moderate client contribution), and Everyday Living Services (higher client contribution).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Australian Multicultural Community Services (AMCS) delivers government-funded multicultural home care and aged care services to seniors across Victoria, Australia. The core offering includes in-home support (domestic assistance, personal care, nursing, allied health, transport, assistive technology) delivered through the Support at Home Program and the Commonwealth Home Support Programme (CHSP), supplemented by community programs, carer support, and organisational advisory services.

Product overview

Australian Multicultural Community Services (AMCS) is Victoria's leading multicultural home care provider offering a comprehensive suite of aged care services. The core offering consists of the Support at Home Program and Entry-level Home Care Support (CHSP), which provide tailored in-home assistance including domestic help, personal care, transport, nursing, allied health, and assistive technology. These are complemented by community programs including Support & Community Initiatives, Support for Carers, and Senior Support & Advice. AMCS also offers organisational support through Multicultural Advisory Services and Community Organisations Support. The service portfolio includes specialized pathways such as Restorative Care Pathway (up to 16 weeks of allied health support), End-of-Life Pathway (up to $25,000 funding for those with 3 months or less life expectancy), and Assistive Technology & Home Modifications (funding tiers from $500 to $15,000). Social support services include Companionship Visits, Group Social Support, and Respite Services for Carers. A digital Care Portal enables clients to manage schedules, budgets, and statements. All services are delivered by staff from over 50 countries, emphasising culturally tailored care.

Differentiator

Problem solved

Functional benefit

Products and services

• Support at Home Program Victoria's leading multicultural home care provider service that tailors support to individual needs, helping seniors live independently at home with over 40 years of experience. The program is structured into eight funding classifications covering Clinical Supports, Independence Services, and Everyday Living Services.
• Entry-level Home Care Support The first step in supporting seniors to live independently and safely at home, providing entry-level home care services under the Commonwealth Home Support Programme (CHSP).
• Support & Community Initiatives Social activities, cultural events, outings and workshops for the senior community, offering opportunities to develop new skills, enjoy experiences, build friendships and stay engaged.
• Support for Carers Community initiatives that allow carers to share experiences, receive guidance, and look after their own health and wellbeing.
• Senior Support & Advice Guidance and support to help seniors navigate the processes to receive home care and support, listening to needs and providing clear information.
• Multicultural Advisory Services Partnership services with Government departments, health providers and community organisations to work with CALD communities for inclusive policy making and effective service delivery.
• Community Organisations Support Support services for community organisations to promote social cohesion and work effectively with culturally and linguistically diverse communities.
• Companionship Visits One-on-one social support visits providing companionship, including help with shopping, bills, and accessing appointments.
• Group Social Support Regular group activities organised according to seniors' interests and abilities, providing opportunities for culturally appropriate social interactions and friendship building.
• Restorative Care Pathway Short-term allied health support offering up to 16 weeks of services from nurses and/or allied health professionals to restore strength and mobility after illness or injury.
• End-of-Life Pathway Additional services and funding for older people with a life expectancy of three months or less, supporting dignity, comfort and care at home with families. Provides up to $25,000 over three months.
• Assistive Technology & Home Modifications Equipment and home modifications to support safer daily living, including walkers, shower chairs, handrails, ramps, and bathroom adjustments. Funding tiers range from under $500 to up to $15,000.
• Respite Services for Carers Centre-based respite program giving carers a break to take care of their own health and wellbeing.

Quantifiable outcome

• 2000+ multicultural seniors helped access support services since 2014
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• Maltese Community Council Victoria (MCCV)coreStrategic or Co-development Partner · 22 July 2025MCCV and AMCS announced a new strategic partnership on 22 July 2025 to support the Maltese community in Victoria. The partnership aims to provide culturally appropriate aged care services and strengthen ties between the two organizations.
• SypharmaminorOthersSypharma, an Australian speciality contract manufacturing group, donated 8,800 face masks and 72 all-purpose 500ml hand sanitisers to AMCS for distribution to vulnerable people from diverse communities during the COVID-19 pandemic.
• Government Departments and Health ProviderscoreStrategic or Co-development PartnerAMCS partners with government departments, service providers, and health providers to work with CALD communities, ensuring inclusive policy making, effective service delivery, and promotion of social cohesion.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Baptcare: National NFP community services organisation operating home care, residential aged care, and family services across Victoria, Tasmania, and other states. Comparable through its aged care home services and CHSP-equivalent offerings in Victoria.
• Australian Unity Home Care: Established Australian mutual organisation providing home care, retirement living, and allied health services. Comparable for its Home Care Packages and CHSP-aligned service delivery across multiple states.
• Bolton Clarke: One of Australia's largest not-for-profit home care, residential aged care, and retirement living operators with national reach. Comparable as a scaled competitor to AMCS in home care delivery, including government-funded programs such as CHSP and Home Care Packages.
• Mercy Health (Australia): Large Catholic not-for-profit health and aged care provider operating home care, residential aged care, and allied health services across Victoria and other states. Overlaps with AMCS on in-home aged care delivery and clinical support in Victoria.
• Uniting AgeWell: NFP aged care provider with substantial Victorian operations offering home care, residential services, and allied health. Overlaps with AMCS in delivering government-funded home care packages to seniors in Victoria.

Direct peers

• mecwacare: Major Victorian not-for-profit provider of residential, home care, and community aged care services. Comparable as a Victoria-based NFP delivering home and community aged care to seniors, including specialized programs, with a similar service portfolio to AMCS.
• Benetas: Victorian not-for-profit aged care provider offering home care, residential services, and retirement living. Comparable for its Victorian focus, NFP status, and multi-modality aged care service model.
• Jewish Care Victoria: Victorian NFP providing aged care, disability, and community services with strong focus on culturally tailored service delivery. Directly comparable to AMCS for its culturally oriented care model and Victorian home care portfolio.
• Your Side Australia: NSW-based NFP specialising in support for people from culturally and linguistically diverse backgrounds and people with disabilities, including aged care navigation. Comparable for its CALD-focused service model and multicultural community programs.

Emerging players

• Multicultural Disability Advocacy Association (MDAA): NSW-based NFP advocating for and supporting people from CALD backgrounds with disability and ageing needs. Comparable for its focus on CALD communities and government/community partnerships in service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AMCSAgedCare
• LinkedInlinkedin.com/company/amcs
• Instagraminstagram.com/amcs_melb
• Xx.com/amcservices_

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Australian Multicultural Community Services