KPI Group
KPI Group is a small privately held BPO and consulting firm providing contact center outsourcing, executive franchise support, and regulatory compliance services across verticals including restaurant, insurance, dental, and franchising. It serves franchise organizations and contact center clients via a sales-led model.
- Company typePrivate
- Founded2025
- HeadquartersAtlanta, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What KPI Group does
KPI Group is a privately held business process outsourcing (BPO) and professional consulting firm headquartered in St. Petersburg, Florida (with firmographic listing in Atlanta, Georgia), operating with a 1-10 person team. The firm delivers contact center BPO executive solutions, customer experience services, brand recall risk management, compliance expertise, and executive franchise support to franchise organizations, contact center operators, and regulated industry clients across verticals including restaurant, senior living, specialty foods, insurance, dental, franchising support, student loans, solar, fitness, and security.
The company's service portfolio spans three revenue streams: managed BPO outsourcing services, professional consulting (franchise design and development, contact center assessments and audits, contract negotiation support, best practice analysis), and compliance and training services covering FTC/FCC Do Not Call rules, FDA/USDA food safety, and insurance industry regulations. The technology stack includes cloud-based contact center technology, AI, IVR systems, and Salesforce integration, supported by two proprietary assets: a browser-based executive leadership communication tool and the KPI-Goal Analytics Platform for performance measurement.
KPI Group operates a consultative, sales-led go-to-market model, leveraging 13+ industry association memberships (SOCAP, PACE, CXPA, NACSMA, IFA, RIMS, CSIA, ACA, ARDA, ICSA, SNUG, MSF) and direct outreach via its website 'Request More Info' CTA. Pricing is not publicly disclosed and operates on a quote-based model given the customized nature of services. The firm is led by Tom Rocca as the primary contact, and there is no evidence of institutional investment, public listing, or parent company ownership.
KPI Group firmographics
Firmographics- Name
- KPI Group
- Legal name
- KPI Group
- Website
- https://kpigroup.com
- Company type
- Private
- Founded year
- 2025
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- KPI Group is a small privately held BPO and consulting firm providing contact center outsourcing, executive franchise support, and regulatory compliance services across verticals including restaurant, insurance, dental, and franchising. It serves franchise organizations and contact center clients via a sales-led model.
- Ownership category
- akta.pro rank
KPI Group industry classification
Industry- Product category
- Business Process Outsourcing and Contact Center Consulting
- NAICS
- Management Consulting Services (54161), Other Management Consulting Services (541618), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Spend Analytics & Reporting Support (BPAAAJAJ)
- akta.pro secondary industry
- Dashboarding & KPI/Performance Management (HDAEAMAF)
Keywords
Where KPI Group is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
KPI Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- BPO Outsourcing Services: Business process outsourcing services including contact center operations, customer experience management, and CX specialist services. Revenue generated through service contracts with franchise organizations and contact centers.
- Professional Consulting Services: Executive leadership support, franchise design and development, contact center assessments and audits, contract negotiation support, best practice analysis, and marketing development process enhancement.
- Compliance and Training Services: Compliance education and management on federal and state levels, including insurance industry compliance, FTC/FCC, FDA/USDA regulations. Also includes incentive-based pricing education and support.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
KPI Group product offering
Product offeringCore offering
KPI Group provides business process outsourcing and professional consulting services focused on contact center re-engineering, executive franchise support, compliance management, and customer experience enhancement. The firm delivers inbound and outbound call center BPO, franchise design and development, contact center assessments and audits with KPI-Goal analytics, regulatory compliance education (FTC/FCC, FDA/USDA, insurance), lead generation, and incentive-based program design for franchise organizations, contact centers, and regulated industry clients.
Product overview
KPI Group provides a unified portfolio of contact center and business process outsourcing services designed for franchise operations and enterprise clients. The core offering centers on Contact Center BPO Executive Solutions, which combines inbound/outbound call center management with CX-focused services and compliance expertise. Supporting this core are specialized service modules including Franchise Support Services (design, development, and operational support), Contact Center Assessments & Analytics (KPI-goal support and audits), Compliance Management Services (FTC/FCC, FDA/USDA, insurance), Lead Generation & Management, Employee Motivation & Incentives Programs, Executive Leadership Communication Tools, and Dental BPO Services. The company also offers cloud and contact center technology support, positioning itself as a full-service BPO provider rather than a software product company.
Differentiator
Problem solved
Functional benefit
Products and services
- Contact Center BPO Executive Solutions
Companies that use KPI Group
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
KPI Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
KPI Group partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and supporting.
- SOCAPcoreIndustry association membership with National & Chapter Board involvement. SOCAP is a professional association for contact center and customer management professionals. KPI Group leverages this membership for networking, best practices, and credibility.
- PACEcoreProfessional association membership with National & Chapter Board involvement. PACE (Professional Association for Customer Engagement) provides industry networking and best practice resources.
- CXPAcoreCustomer Experience Professionals Association membership. National & Chapter Board involvement providing CX expertise and networking opportunities.
- NACSMAcoreNational Association of Call Center Software Members and Affiliates membership with National & Chapter Board positions. Provides access to industry trends and best practices.
- IFAcoreInternational Franchise Association membership with National & Chapter Board involvement. Core partnership for KPI Group's franchise support services.
- RIMSsupportingRisk Management Society membership. Provides risk management expertise relevant to compliance and brand recall risk support services.
- CSIAsupportingCustomer Service Institute of America membership with National & Chapter Board involvement. Supports customer service excellence credentials.
- ACAsupportingAssociation for Contact Center Optimization membership. Supports best practice sharing in contact center operations.
- ARDAsupportingAmerican Resort Development Association membership. Relevant for potential timeshare/vacation rental industry clients.
- ICSAsupportingInstitute of Customer Service membership. Provides UK/international customer service standards and benchmarking.
- SNUGsupportingSoftware Nationally United Group association membership (also known as Synesis or similar technology user group).
- MSFsupportingMultiple potential associations (e.g., Marketing Science Federation, MarketSpan). Specific focus unclear from available information.
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
KPI Group competitors and assessment
Company assessmentDirect peers
- iQor: Global BPO and customer experience outsourcer serving regulated verticals including financial services and insurance—comparable to KPI Group's insurance compliance and regulated-vertical BPO support.
- Foundever (formerly Sitel Group): Global CX and BPO provider delivering contact center operations, customer experience management, and digital solutions—directly comparable to KPI Group's core contact center BPO and franchise/regulated-vertical CX support.
- Teleperformance: World's largest contact center BPO, providing outsourced customer experience management across verticals—comparable to KPI Group's global BPO outsourcing focus, with much larger scale.
- TaskUs: Public digital outsourcing and CX company with strong contact center, lead generation, and content moderation practices—comparable to KPI Group's lead generation, contact center, and regulated vertical support offerings.
- Concentrix: Large global BPO and customer experience provider offering contact center outsourcing, CX consulting, and digital transformation services to enterprise clients—directly comparable to KPI Group's BPO advisory and contact center support offerings, but at vastly greater scale.
- Alorica: Large privately held BPO and contact center outsourcer serving regulated industries including insurance and healthcare—directly comparable to KPI Group's regulated-vertical BPO and compliance positioning.
- TTEC Holdings: Public customer experience and BPO company operating contact centers globally with cloud, AI, and analytics capabilities—comparable to KPI Group's contact center BPO executive solutions and KPI-Goal Analytics positioning.
Emerging players
- Cresta: AI-native contact center platform providing real-time agent assistance, analytics, and KPI dashboards—directly comparable to KPI Group's KPI-Goal Analytics Platform and AI/IVR contact center technology positioning, but with a software-first model.
Broad incumbents
- Accenture: Global management consulting and technology services firm with large BPO and customer experience practices—broader incumbent comparable to KPI Group's consulting, vendor selection/RFP, and BPO transformation advisory, but operating at global scale.
- ICF International: Public consulting and digital services firm with strong federal/state compliance, regulated industry, and program management practices—comparable to KPI Group's regulated-vertical advisory and franchise compliance management positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
KPI Group social profiles
Digital presenceKPI Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
KPI Group leadership team
Management profileNumber of profiles
Profiles1 record
KPI Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
KPI Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about KPI Group
What does KPI Group do?
KPI Group provides business process outsourcing and professional consulting services focused on contact center re-engineering, executive franchise support, compliance management, and customer experience enhancement. The firm delivers inbound and outbound call center BPO, franchise design and development, contact center assessments and audits with KPI-Goal analytics, regulatory compliance education (FTC/FCC, FDA/USDA, insurance), lead generation, and incentive-based program design for franchise organizations, contact centers, and regulated industry clients.
Is KPI Group a public or private company?
KPI Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was KPI Group founded?
KPI Group was founded in 2025. It employs 1 to 10 people.
Where is KPI Group based?
KPI Group is headquartered in Atlanta, United States, in the North America region.
How does KPI Group make money?
Three revenue lines are on record. BPO Outsourcing Services are the primary driver. The others are professional Consulting Services and compliance and Training Services.
Who are KPI Group's main competitors?
Direct peers on record are iQor, Foundever (formerly Sitel Group), Teleperformance, TaskUs, Concentrix, Alorica and TTEC Holdings. Cresta is listed as an emerging player. Broad incumbents are Accenture and ICF International.
Does KPI Group have an API?
No public API is recorded for KPI Group.
What industry is KPI Group in?
KPI Group's product category is Business Process Outsourcing and Contact Center Consulting. Its primary akta.pro industry code is BPAAAJAJ, Spend Analytics & Reporting Support, with a secondary code of HDAEAMAF, Dashboarding & KPI/Performance Management. Its NAICS code is 54161 and its SIC code is 8742.