What Presbyterian Support Services-Otago does

Presbyterian Support Otago (PSO) is a not-for-profit charitable organization established in 1907 and headquartered at 407 Moray Place, Dunedin, delivering health and social services across the Otago region of New Zealand. PSO operates through three principal sub-brands: Enliven, which runs seven residential aged care homes (Ross Home, St Andrews, Taieri Court, Castlewood, Ranui, Iona and Holmdene) offering rest-home, hospital-level and dementia care, plus retirement living and Club Enliven day programmes; Family Works, which provides social work, financial mentoring, parenting support, the Buddy Programme for children aged 5-12, and a foodbank distributing roughly 400 emergency parcels per month; and OpShopSocial, a charity op shop (rebranded from Shop on Carroll in December 2025) whose proceeds support community services.

The organization is part of the Presbyterian Support New Zealand network and is governed by an independent Board chaired by Stephanie Pettigrew with CEO Robbie Moginie leading operations. Revenue is assembled from five distinct streams: government funding (notably Ministry of Social Development investment for Financial Mentoring and Oranga Tamariki referrals for the Buddy Programme), donations and fundraising (including the annual Runway Revival fashion show, Octacan foodbank appeal, and Glow Waitaki community dinner), bequests and legacies, resident-paid aged care fees (with government subsidies where eligible), and retail revenue from OpShopSocial. The business operates with no proprietary technology platform, relying instead on a community-led, direct-to-consumer service model delivered through 500-1,000 employees and an extensive volunteer network anchored by Presbyterian church Mission Advocates across Otago.

In FY 2024-25 PSO reported 5,852 people helped through Family Works, 4,974 food parcels distributed, and 217 children supported in programmes. The organization recently completed a 2025 brand refresh, expanded its aged care footprint via the 2022 Castlewood acquisition, and achieved Ministry of Health certification milestones across multiple care homes — most notably Holmdene's maximum four-year certification. PSO is concurrently remediating historical Holidays Act 2003 payroll compliance issues dating to July 2013.

Name

Presbyterian Support Services-Otago

Legal name

Presbyterian Support Otago

Website

https://psotago.org.nz

Company type

Private

Founded year

1907

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Presbyterian Support Otago is a not-for-profit charitable organization established in 1907, serving the Otago region of New Zealand through aged care (Enliven, seven care homes), family and social support (Family Works, including financial mentoring and foodbank), and charitable retail (OpShopSocial).

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Community Food and Housing, and Emergency and Other Relief Services (6242), Services for the Elderly and Persons with Disabilities (624120), Community Food Services (624210)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industry

Faith-Based / Nonprofit Assisted Living Providers (HLADABAH)

Keywords

• Aged care services
• Community social services
• Family support
• Financial mentoring
• Foodbank services

Headquarters

HQ city

Dunedin

HQ country

New Zealand

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Government Funding: Presbyterian Support Otago receives government funding from the Ministry of Social Development (MSD) to deliver Financial Mentoring services across Otago. This represents a significant portion of revenue for core social services.
2. Donations and Fundraising: The organization relies heavily on donations from individuals, businesses, and community organizations. This includes cash donations, food donations, and in-kind support. Major fundraising events include Runway Revival, Octacan foodbank appeal, and Glow Waitaki dinner.
3. Bequests and Legacies: PSO receives legacy gifts through bequests in wills, described as 'a gift for Otago's future'. This represents an ongoing revenue stream from estate planning.
4. Aged Care Fees: Residents pay for their own care in Enliven care homes, though they may qualify for government subsidies. Revenue is generated through daily care fees, room fees, and related charges.
5. Retail Operations: OpShopSocial (formerly Shop on Carroll) generates revenue through the sale of donated pre-loved goods including clothing, household items, bric-a-brac, and men's clothing. All profits support PSO community services.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels9 records

Core offering

Presbyterian Support Otago (PSO) is a not-for-profit charitable organization delivering health and social services across the Otago region of New Zealand. Its core offerings include residential aged care through seven Enliven care homes, family and community support services via Family Works (social work, parenting programmes, financial mentoring, foodbank), child mentoring through the Buddy Programme, day programmes for older people (Club Enliven), and retail fundraising via OpShopSocial.

Product overview

Presbyterian Support Otago (PSO) is a social services organization offering a portfolio of interconnected community services organized under three main brands: Enliven (aged care services), Family Works (family and social support services), and OpShopSocial (charity retail). The Enliven division provides residential aged care across seven care homes, retirement living, and community day programmes. Family Works delivers wraparound support including social work, financial mentoring, a Buddy Programme for children, and a foodbank. Additional offerings include fundraising events (Runway Revival fashion show, Octacan food drive) and financial inclusion services. The organization serves the Otago region of New Zealand.

Differentiator

Problem solved

Functional benefit

Products and services

• Enliven Residential Aged Care Seven residential aged care homes across Otago (Ross Home, St Andrews, Taieri Court, Castlewood, Ranui, Iona, and Holmdene) offering rest home, hospital, and dementia-level care for older people.
• Retirement Living Retirement living services offered as part of the Enliven brand for older people in Otago.
• Club Enliven Day Programmes Day programmes for older people aged 65+ meeting weekly at locations in South Dunedin, Mosgiel, and Ranui Alexandra, offering baking, crafts, gentle exercise, music, games, outings, two-course lunch and refreshments.
• Family Works Social work, financial mentoring, parenting support, children's programmes, youth development, and emergency welfare response for tamariki, rangatahi, whānau, and individuals seeking wellbeing.
• Buddy Programme Award-winning mentoring programme matching children aged 5-12 with carefully selected and trained adult volunteers across seven Otago locations (Alexandra, Balclutha, Cromwell, Dunedin, Oamaru, Palmerston, Wanaka) to boost emotional and social wellbeing.
• Foodbank Dunedin's busiest foodbank distributing emergency food parcels at no cost to recipients, providing approximately 400 food parcels per month and around 16,800 items of food monthly.
• Financial Inclusion Services Financial inclusion services including Financial Mentors, Money Mates group sessions, DCC Electricity Fund assistance, and Total Money Management to help individuals manage debt and build financial capability.
• OpShopSocial Charity op shop selling donated pre-loved clothing, household items, and bric-a-brac, with all profits supporting PSO community services in Otago.

Quantifiable outcome

• 5,852 people helped through Family Works in FY 2024-25
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered core and minor.

• Wildlife HospitalcoreGTM or Marketing Partner · 30 July 2026Co-host of Glow Waitaki community benefit dinner alongside PSO and Otago Medical Research Foundation. Event held at Brydone Hotel Oamaru to raise funds for community work.
• Otago Medical Research FoundationcoreGTM or Marketing Partner · 30 July 2026Co-host of Glow Waitaki community benefit dinner alongside PSO and Wildlife Hospital. Event raises funds for community organisations making a difference in the Waitaki region.
• Valli WineminorGTM or Marketing Partner · 30 July 2026Event sponsor for Glow Waitaki, providing wine for the community benefit dinner event.
• Brydone HotelminorGTM or Marketing Partner · 30 July 2026Venue sponsor for Glow Waitaki, hosting the community benefit dinner at their elegant Oamaru hotel.
• Presbyterian ChurchcoreStrategic or Co-development PartnerPresbyterian churches across Otago provide regular donations of tinned goods and fresh garden produce to the foodbank. Churches also host PSO Mission Advocates who help strengthen connections between PSO and church communities. The relationship dates back to PSO's founding.
• Kiwi HarvestcoreOthersKiwi Harvest donates surplus food to the PSO foodbank, helping to feed Otago families in need. This partnership helps reduce food waste while supporting community nutrition.
• Silver Fern FarmscoreOthersSilver Fern Farms provides protein donations to the foodbank, helping ensure families receive nutritious food including meat products.
• Goodman FieldercoreOthersGoodman Fielder donates bakery and grocery products to the foodbank, supporting families with bread and other essentials.
• UnisonminorStrategic or Co-development PartnerUnison is a company that maintains Dunedin's power lines. An Adult Buddy volunteer from Unison recruited a colleague to join the Buddy Programme, which resulted in a new match for a child named Thomas.
• Presbyterian Support NationalcoreStrategic or Co-development PartnerPSO is part of the Presbyterian Support network across New Zealand. Presbyterian Support Northern gifted the refreshed brand identity to PSO, approved by Presbyterian Support New Zealand for use across all regions.
• Community Fruit HarvestminorOthersCommunity Fruit Harvest donates fresh fruit (such as plums) to the foodbank, providing fresh produce to families in need.
• Errick'scoreGTM or Marketing PartnerErrick's venue in Dunedin hosts the annual Runway Revival fashion show, providing the location for this major fundraising event that supports Familyworks and Enliven services.
• Dunedin QuartetminorGTM or Marketing PartnerMusical entertainment partner for Runway Revival 2026, providing live music at the annual fundraising event.
• Ray White (Grant McLean)minorGTM or Marketing PartnerGrant McLean from Ray White serves as guest auctioneer for the Runway Revival live auction, helping raise funds for PSO services.
• Renegade HairminorGTM or Marketing PartnerEvent sponsor for Runway Revival 2026, supporting the annual fundraising fashion show.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Others

• Foodbank New Zealand: National foodbank umbrella and redistribution network that PSO's Dunedin foodbank effectively plugs into via partnerships. Comparable service category (food parcel distribution to families in need) and partner-level overlap.

Broad incumbents

• Salvation Army New Zealand: National faith-based social services and aged care provider operating foodbanks, community ministries, and addiction/family services. Larger and broader in scope than PSO but directly comparable in mission and donor-funded service mix.
• Ryman Healthcare: Largest New Zealand retirement village and aged care operator with a national portfolio. Comparable on the Enliven aged care side of PSO's business but operates a for-profit, premium village model rather than community nonprofit care.
• Bupa New Zealand: International aged care and retirement operator with a meaningful New Zealand residential care portfolio. Comparable to PSO's Enliven division in service offering though operating at national scale and as a commercial entity.
• Summerset Group Holdings: New Zealand retirement village and aged care operator with a national footprint. Comparable to Enliven's aged care offering but operates as a publicly listed for-profit chain rather than a regional nonprofit.

Direct peers

• Methodist Mission Northern: Faith-based social services provider in Auckland delivering social work, foodbank, and community programmes similar to PSO's Family Works. Comparable in wraparound community services model though serving a much larger urban population.
• Dunedin City Mission: Local Dunedin social services charity providing foodbank, social work, and community support. Operates in PSO's home city and overlaps significantly on foodbank and family services, making it the closest local peer.
• Presbyterian Support Northern: Largest Presbyterian Support region in New Zealand and the originator of the refreshed brand identity now used by PSO. Operates the same Enliven aged care, family works, and community support structure, making it the closest operational peer.
• Presbyterian Support Central: Sister organisation in the Presbyterian Support New Zealand network, delivering the same wraparound model of aged care (Enliven brand), family support, and social services across the lower North Island. Directly comparable in scope, mission, and operating model.

Regional players

• Age Concern Otago: Regional not-for-profit providing advocacy, social connection, and elder support services in Otago. Directly comparable to PSO's Club Enliven day programmes and older-person community services in the same geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PSOtago
• Facebookfacebook.com/PresbyterianSupportOtago

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Presbyterian Support Services-Otago