PCB Services

What PCB Services does

PCB Services is a family-owned plumbing and building maintenance provider headquartered at 1/14 Smith Street in Emu Plains, NSW, Australia, serving residential and commercial customers across Western Sydney and the Blue Mountains. Founded in 2001 and continuously operated by co-owners Paul and Carolyn Burton, the company employs a 6-strong team of licensed plumbers, carpenters, and hand-picked subcontractors. The service catalog is broad and oriented around the residential home-services vertical, spanning domestic plumbing (blocked drains cleared with water jetters and electric eels, leaking taps, toilet repairs, hot water repair and installation, drainage, septic tanks, water tanks), licensed gas fitting (LPG and natural gas appliance installation, leak detection, pipe upgrades), and adjacent building maintenance work (gyprock, tile and window repairs, carpentry, leak detection). A 24/7 emergency plumbing line provides round-the-clock response for burst pipes, gas leaks, and hot water failures.

Operationally the business runs on commodity plumbing tooling — high-pressure water jetters, electric eel drain snakes, camera inspection equipment, and suction pumps — with no proprietary technology, software platform, app, or API offering. The commercial model is project-based and transactional: simple jobs start at A$110 for the first 30 minutes plus materials, larger jobs are quoted in advance, and all services carry a 60-day warranty. Veterans and Seniors discounts are offered. Go-to-market is direct-to-consumer via phone (02 4735 1635, 0405 184 516), email ([email protected]), and a website quote form, supplemented by recurring maintenance contracts with landlords and real estate agents in suburbs such as Blacktown, Londonderry, Emu Plains, and Penrith, plus content marketing through educational blog articles. The business is privately held with no external investment, no parent entity, no subsidiaries, and no disclosed financial metrics; the company holds membership in the Master Plumbers Association and the Nepean Business Network and maintains a 4.75-star average client review rating.

Name

PCB Services

Legal name

PCB Services

Website

https://pcbservices.com.au

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

PCB Services is a family-owned plumbing and building maintenance provider in Emu Plains, NSW, serving residential homeowners, landlords, and property managers across Western Sydney and the Blue Mountains with licensed plumbing, gas fitting, drainage, and 24/7 emergency services.

Ownership category

akta.pro rank

Headquarters

HQ city

Emu Plains

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Plumbing Services: One-time service fees for plumbing work including emergency repairs, installations, and maintenance. Pricing starts at $110 for first 30 minutes plus materials. Larger jobs are estimated before commencement. Services include blocked drains, leaking taps, toilet repairs, hot water installation, drainage, septic tanks, and water tanks.
2. Building Maintenance Services: Building maintenance services for homeowners, landlords, and real estate agents including gyprock repairs, window and sliding door repair, wall and floor tile repairs, and carpentry services. Billed as one-time service fees with job-based estimation.
3. Gas Fitting Services: Licensed gas plumbing services including gas appliance installation, gas leak detection and repairs, gas pipe installations and upgrades. One-time service fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

PCB Services is a family-owned plumbing and building maintenance business that provides licensed domestic plumbing, gas plumbing and fitting, drainage and blocked drain clearance, leak detection, hot water installation, water tanks and pumps, septic tank servicing, carpentry, and building maintenance to residential homeowners, landlords, property managers, and small commercial customers across the Greater Western Sydney region. The company also operates a 24/7 emergency plumbing service for urgent jobs such as burst pipes, gas leaks, and flooded areas.

Product overview

PCB Services is a family-owned plumbing and building maintenance company established in 2001, offering a comprehensive suite of services primarily serving Western Sydney and the Blue Mountains regions. The core offering is Domestic Plumbing services, which encompasses blocked drains (cleared with water jetters), leaking tap repairs, toilet repairs, hot water installation, leak detection, drainage, water tanks, and septic tanks. The company provides specialized Gas Plumbing/Gas Fitting services for LPG and natural gas systems including installations, leak detection, and repairs. Building Maintenance services complement the plumbing offering with carpentry, gyprock repairs, tile repairs, and general household maintenance. A 24/7 Emergency Plumbing Service provides around-the-clock response for burst pipes, gas leaks, and urgent plumbing issues. All services are delivered by a 6-strong team of licensed plumbers, carpenters, and subcontractors owned by Paul and Carolyn Burton.

Differentiator

Problem solved

Functional benefit

Products and services

• Domestic Plumbing Licensed domestic plumbing services for residential homes across Western Sydney, covering general plumbing repair, maintenance, and installation work delivered by licensed plumbers.
• Gas Plumbing and Gas Fitting Services Licensed gas plumbing and gas fitting services covering natural gas and LPG installation, repair, and servicing for residential customers in Western Sydney.
• Blocked Drains Clearing of blocked drains for residential properties using high-pressure water jetting equipment and electric eel drain machines.
• Drainage Services Drainage services for residential properties, including CCTV drain camera inspections and drainage repairs.
• Leaking Tap Repairs Repair and maintenance service for leaking taps and tapware in residential properties across Western Sydney.
• Toilet Repairs Repair service for residential toilets, addressing leaks, blockages, flushing faults, and related components.
• Hot Water Installation Installation, replacement, and servicing of hot water systems for residential customers, including electric, gas, and storage hot water units.
• Water Tanks and Pumps Installation, servicing, and repair of water tanks and water pumps for residential properties in Western Sydney.
• Septic Tank Services Septic tank servicing and maintenance for residential properties in Western Sydney not connected to mains sewer.
• Leak Detection Electronic leak detection service to locate concealed water leaks in residential properties using specialised leak detection equipment.
• Leaking Shower Repairs Repair service for leaking showers and associated bathroom waterproofing and plumbing issues in residential properties.
• Building Maintenance General building maintenance services for residential and small commercial properties, covering repair and upkeep tasks beyond core plumbing work.
• Carpentry Carpentry services for residential and small commercial customers, covering timber repair and maintenance work associated with building maintenance jobs.
• 24/7 Emergency Plumbing Service Around-the-clock emergency plumbing response service for residential and commercial customers across Western Sydney, addressing urgent issues such as burst pipes, gas leaks, blocked drains, and flooded areas using high-pressure water jetters, electric eel machines, and suction pumps.

Quantifiable outcome

• 60-day warranty on all plumbing services
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Master Plumbers AssociationminorOthersProfessional association membership providing credentials, industry standards compliance, and professional development support for licensed plumbers.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Sydney Emergency Plumbing: Sydney-focused 24/7 emergency plumbing and drainage service. Comparable emergency-led value proposition and residential service model to PCB Services.
• Plumbmaster: Sydney metropolitan plumbing company covering residential maintenance, emergency repairs, and gas fitting. Comparable direct-to-customer model and licensed trade service offering.
• Service Today: Australian residential plumbing, gas fitting, drainage and emergency services provider with similar direct-to-consumer service model and broad trade service offering. Direct competitor for Western Sydney household plumbing demand.
• Fix It Right Plumbing: Sydney-based residential plumbing and drainage specialist serving western and southern Sydney suburbs. Comparable licensed plumbing, blocked drain, and hot water service offering to PCB Services.
• Reed Plumbing & Drainage: Western Sydney plumbing and drainage specialist serving Penrith and surrounding areas. Direct geographic and service overlap with PCB Services across general plumbing, blocked drains, and gas work.
• Honeydew Plumbing: Greater Western Sydney plumbing and gas fitting business serving residential customers with comparable maintenance, emergency, and renovation offerings.
• The Plumbing & Gas Guys: Sydney residential plumbing and licensed gas fitting provider covering Western Sydney suburbs. Directly comparable service mix, licensing profile, and target customer segments.
• Active Plumbing: Sydney-wide residential and commercial plumbing business offering emergency plumbing, gas fitting, blocked drains and hot water services. Comparable service portfolio and direct-to-customer positioning.
• Metropolitan Plumbing: National residential plumbing and gas services brand offering 24/7 emergency response across metro Australia. Comparable in service mix (plumbing, gas, hot water, blocked drains) and emergency positioning to PCB Services.

Broad incumbents

• Jim's Plumbing: Large franchise-based residential plumbing network across Australia operating under the Jim's Group umbrella. Same direct-to-consumer residential trade model with much broader geographic reach and brand recognition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PCB Services