Intercall Systems
- Company typePrivate
- Founded1974
- HeadquartersMineola, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingHardware or Manufacturing
Intercall Systems firmographics
Firmographics- Name
- Intercall Systems
- Legal name
- Intercall System Inc.
- Website
- https://intercallsystems.com
- Company type
- Private
- Founded year
- 1974
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Intercall Systems industry classification
Industry- Product category
- Hospital Nurse Call and Emergency Communication Systems
- NAICS
- Electromedical and Electrotherapeutic Apparatus Manufacturing (334510), Surgical and Medical Instrument Manufacturing (339112), Telephone Apparatus Manufacturing (33421)
- SIC
- Surgical & Medical Instruments & Apparatus (3841), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)
Keywords
Where Intercall Systems is headquartered
LocationHeadquarters
- HQ city
- Mineola
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Intercall Systems business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Nurse Call System Hardware Sales: Intercall Systems designs, develops, and manufactures nurse call systems and sells them directly to healthcare facilities including hospitals, nursing homes, assisted living facilities, and clinics. Products include the Ultra Series, MICRA Series, Vista Series, and Legend/Equinox audio-visual systems, along with corridor dome lights, patient stations, and staff stations.
- Professional Services - Installation Support: The company provides installation support services including direct communications with Intercall Systems engineers, installation riser diagrams, and installation troubleshooting assistance for electrical contractors and installers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quote-based pricing for healthcare facilities |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Intercall Systems product offering
Product offeringCore offering
Intercall Systems designs, manufactures, and sells UL 1069-certified nurse call and emergency communication systems for healthcare facilities. Its core offerings span four product lines—the Ultra System (computer-based, decentralized, IP/VoIP-enabled), the MICRA Series (compact microcontroller master station), the Vista Series (visual/tone system), and the Legend/Equinox II audio-visual analog systems—along with accessories such as corridor dome lights, patient and staff stations, code blue panels, and the Phoenix-MG medical-grade touch screen computer. All products are made at the company's Long Island, New York factory.
Product overview
Intercall Systems is a nurse call systems manufacturer offering four main product lines: the Ultra System (advanced computer-based decentralized system with Windows software, touchscreen master stations, and room-to-room VoIP communication), the MICRA Series (compact microcontroller-based standalone master station with 7-inch touchscreen), the Vista Series (visual/tone-based system supporting up to 150 calls), and the Legend/Equinox II Audio-Visual systems (analog systems with voice communication). The product portfolio includes corridor dome lights (LED standard, IQDP intelligent, and Smart Zone variants), patient and staff stations, nurse call buttons/pendants, pillow speakers, pull cords, emergency stations, code blue panels, and the Phoenix-MG medical-grade touch screen computer. The systems integrate with HL7-enabled hospital systems, Stryker/Hill-Rom beds, pocket pagers, wireless phones, VoIP infrastructure, and infrared sensors. All products are UL 1069 certified for hospital signaling and nurse call equipment.
Differentiator
Problem solved
Functional benefit
Products and services
- Ultra System Nurse Call System Advanced computer-based, decentralized nurse call system with 6900 and 9000 series stations operating independently from a central control unit, supporting room-to-room voice communication, hands-free communication, LCD displays, and integration with HL7, smart beds, pocket pagers, wireless phones, and infrared sensors. Designed for hospitals and large healthcare facilities.
- MICRA Series Nurse Call System Compact, UL 1069-certified, microcontroller-based stand-alone master station with 7-inch touchscreen display, integrated audio, 60-position direct call screen, 12 programmable call levels, Ethernet and USB ports. Designed for hospitals, nursing homes, and assisted living facilities that need full nurse call features in a smaller form factor.
- Vista Series Nurse Call System Cost-efficient visual and tone-based nurse call system supporting up to 150 calls with up to three call levels, available in 8-, 16-, 24-, or 32-light panel configurations. Practical for medical office buildings, nursing homes, and clinics without voice functionality requirements.
- Legend II Audio-Visual Nurse Call System Audio/visual analog-based nurse call system with voice communication capabilities for healthcare facilities requiring intermediate functionality between basic Vista and advanced Ultra systems.
- Equinox II Audio-Visual Nurse Call System Audio/visual analog-based nurse call system with voice communication capabilities, paired with the Legend II as part of Intercall's audio-visual product family.
- Phoenix-MG Medical-Grade Touch Screen Computer UL 1069-certified medical-grade touch screen computer with sealed bezel for easy cleaning, antimicrobial housing, and Windows-based software, available for both the standard Phoenix and Ultra nurse call product lines.
- LED Corridor Dome Lights Intelligent LED corridor dome lights with microprocessor-controlled operation on RS485 databus, available in single, dual, triple, and penta LED versions with programmable colors for different call functions and self-testing algorithms.
Quantifiable outcome
- Systems operating for 35+ years demonstrates long-term reliability and durability
- +1 more outcomes
Companies that use Intercall Systems
Customer profileSegments5 records
Ideal customer profiles3 records
Intercall Systems technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature6 records
Intercall Systems partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Intercall of New YorkcoreIntercall of New York is an exclusive distribution partner providing seamless nurse call system integration for the healthcare industry. They offer service throughout the greater New York metropolitan area with highly trained staff who match facility needs with appropriate systems. The partnership provides 24/7 service department support and positions Intercall of New York to offer healthcare facilities knowledge and experience unmatched in the industry.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Intercall Systems competitors and assessment
Company assessmentBroad incumbents
- Ascom: Ascom is a global healthcare communications vendor offering nurse call, mobile workflow, and unified communications solutions for hospitals and long-term care. Comparable as an enterprise-grade healthcare communications peer with deeper IP/software capabilities than Intercall.
- Hillrom / Baxter: Hill-Rom (acquired by Baxter) is a broad medical technology incumbent offering the Voalte nurse call and clinical communications suite alongside beds, patient monitors, and connected care platforms. Comparable as a large-scale nurse call competitor integrated with smart beds and EMRs.
- Stanley Healthcare (Securitas Healthcare): Securitas Healthcare (formerly Stanley Healthcare) offers RTLS, wander management, and clinical workflow solutions including nurse call integration for hospitals and senior living. Comparable as a broader healthcare technology peer touching the nurse call workflow.
Emerging players
- Aiva Technologies: Aiva Technologies is an emerging voice-first clinical assistant platform for hospitals and senior living, integrating with nurse call and EHR systems. Comparable as an emerging competitor targeting the same patient-staff communication workflow with a software-first model.
Direct peers
- Critical Alert Systems: Critical Alert Systems (formerly Cisco Patient Care) provides nurse call and clinical communications software for hospitals and post-acute facilities. Direct peer in product category and target customer with a software-centric, IP-native approach.
- TekTone Sound & Signal: TekTone designs and manufactures nurse call, intercom, and emergency call systems for healthcare, commercial, and residential markets. Comparable specialty manufacturer with overlapping product line and UL-listed certifications.
- Cornell Communications: Cornell Communications designs and manufactures nurse call, emergency call, and wireless staff communication systems for healthcare and senior living. Comparable specialty manufacturer with overlapping product lines and customer segments.
- West-Com Nurse Call Systems: West-Com manufactures nurse call systems for hospitals, long-term care, and assisted living facilities with both wired and wireless configurations. Closely comparable specialty nurse call manufacturer serving overlapping verticals.
- Rauland-Borg (AMETEK): Rauland is one of the largest US nurse call manufacturers (now part of AMETEK), offering the Responder series of IP-based nurse call systems serving hospitals and post-acute facilities. Directly comparable in product category, target customer, and UL 1069-certified portfolio.
- Jeron Electronic Systems: Jeron manufactures the Provider nurse call and Tek-CARE communication platforms for hospitals, behavioral health, and senior living. Direct peer in nurse call hardware with comparable IP-based system offerings.
Market position
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Intercall Systems social profiles
Digital presenceIntercall Systems compliance and trust
Trust signalCompliance3 records
Intercall Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Intercall Systems leadership team
Management profileNumber of profiles
Profiles2 records
Intercall Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Intercall Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Intercall Systems
What does Intercall Systems do?
Intercall Systems designs, manufactures, and sells UL 1069-certified nurse call and emergency communication systems for healthcare facilities. Its core offerings span four product lines—the Ultra System (computer-based, decentralized, IP/VoIP-enabled), the MICRA Series (compact microcontroller master station), the Vista Series (visual/tone system), and the Legend/Equinox II audio-visual analog systems—along with accessories such as corridor dome lights, patient and staff stations, code blue panels, and the Phoenix-MG medical-grade touch screen computer. All products are made at the company's Long Island, New York factory.
Is Intercall Systems a public or private company?
Intercall Systems is a private company. It is classified as family owned and is currently operating.
When was Intercall Systems founded?
Intercall Systems was founded in 1974. It employs 501 to 1,000 people.
Where is Intercall Systems based?
Intercall Systems is headquartered in Mineola, United States, in the North America region.
How does Intercall Systems make money?
Two revenue lines are on record. Nurse Call System Hardware Sales are the primary driver. The others are professional Services - Installation Support.
Who are Intercall Systems's main competitors?
Broad incumbents on record are Ascom, Hillrom / Baxter and Stanley Healthcare (Securitas Healthcare). Aiva Technologies is listed as an emerging player. Direct peers are Critical Alert Systems, TekTone Sound & Signal, Cornell Communications, West-Com Nurse Call Systems, Rauland-Borg (AMETEK) and Jeron Electronic Systems.
Does Intercall Systems have an API?
No public API is recorded for Intercall Systems.
What industry is Intercall Systems in?
Intercall Systems's product category is Hospital Nurse Call and Emergency Communication Systems. Its primary akta.pro industry code is HLACAEAC, Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat). Its NAICS code is 334510 and its SIC code is 3841.