Tech Helpline

What Tech Helpline does

Tech Helpline is a US-based remote technical support service founded around 2000 (with firmographic data indicating 2016, suggesting a possible re-founding or restructuring) and headquartered in Orlando, Florida. The company provides unlimited, US-staffed assistance to real estate professionals for computer repair, software troubleshooting, printer and device issues, virus and cybersecurity concerns, email and Wi-Fi problems, and general IT guidance. Delivery channels include phone, online chat, email, and dedicated iOS and Android mobile applications, with TeamViewer used for remote desktop support sessions.

The company's core customer base consists of individual realtors and brokers who access the service through partnership agreements with real estate associations, MLSs (Multiple Listing Services), and brokerage firms. Named partners include Florida Realtors (the founding partner), Arizona Association of REALTORS, Oregon Association of REALTORS, Kansas Association of REALTORS, and Orange County REALTORS. Tech Helpline also offers white-label help desk services to software companies serving the real estate vertical, exemplified by a partnership with Form Simplicity (a Florida Realtors electronic forms product). Distribution is described as covering approximately 500,000-765,000 real estate professionals across North America.

The revenue model is subscription-based and recurring, funded through association and MLS membership arrangements rather than direct end-user billing. End users access the service at no incremental cost when their organization provides it as a member benefit. The company operates with a small employee base (11-50) and emphasizes vertical specialization in real estate technology tooling as its primary differentiator against generalist IT support providers. There is no disclosed venture or private equity ownership, no acquisitions or funding rounds, and no proprietary AI/ML capabilities disclosed in available sources.

Name

Tech Helpline

Legal name

Tech Helpline

Website

https://techhelpline.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Tech Helpline is a US-based remote tech support service that provides unlimited computer, software, and device assistance to roughly 500,000+ real estate professionals across North America, distributed via partnership agreements with REALTOR associations, MLSs, and brokerages as a bundled member benefit.

Ownership category

akta.pro rank

Product category

Remote Technical Support Services

NAICS

Telephone Call Centers (56142), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Help Supply Services (7363), Communications Services, Nec (4899)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Remote tech support
• IT help desk services
• Computer repair support
• Software help desk
• Cybersecurity support

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Association/MLS Membership Benefit: Tech Helpline provides its tech support service to real estate professionals through partnership agreements with associations, MLSs, and brokerages. These organizations bundle the service as a member benefit, covering the cost on behalf of their members. Individual agents and brokerages access the service at no additional cost when their organization provides it as a membership benefit.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Tech Helpline provides US-based remote technical support services exclusively for real estate professionals, delivered through partnership agreements with real estate associations, Multiple Listing Services (MLSs), and brokerages. The service offers unlimited help via phone, email, live chat, and mobile apps for computer repair, software troubleshooting, printer issues, virus removal, device setup, network/Wi-Fi problems, and cybersecurity, with analysts specializing in real estate technology tools.

Product overview

Tech Helpline is a single, unified tech support service offering unlimited assistance to real estate professionals (Realtors, associations, MLSs, and brokerages) across North America. The service provides support through computer repair, software help, printer troubleshooting, virus protection, email assistance, Wi-Fi issues, mobile device setup, and general IT guidance. Support is delivered via phone, email, chat, and a mobile application. Tech Helpline analysts have collective IT experience spanning hundreds of years and specialize in real estate technology tools.

Differentiator

Problem solved

Functional benefit

Products and services

• Tech Helpline Realtor Association & MLS Support
• Computer Support Services
• Custom Software Support (Help Desk Outsourcing)
• Business IT Support and Outsourcing
• Tech Helpline Mobile App

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• Arizona Association of REALTORScoreChannel Partner/ Reseller/ DistributorArizona Association of REALTORS partners with Tech Helpline to provide tech support as a member benefit to their realtor members across Arizona.
• Oregon Association of REALTORScoreChannel Partner/ Reseller/ DistributorOregon Association of REALTORS provides Tech Helpline access to their member realtors as an included member benefit.
• Kansas Association of REALTORScoreChannel Partner/ Reseller/ DistributorKansas Association of REALTORS partners with Tech Helpline to offer tech support benefits to their member realtors.
• Orange County REALTORScoreChannel Partner/ Reseller/ DistributorOrange County REALTORS provides Tech Helpline as a member benefit to their association members in the Orange County area.
• Florida RealtorscoreChannel Partner/ Reseller/ DistributorFlorida Realtors (formerly Florida Realtors association) has a long-standing partnership with Tech Helpline, originally creating the service as a member benefit. Tech Helpline's headquarters is located in Orlando, FL.
• Form SimplicitycoreStrategic or Co-development PartnerTech Helpline partnered with Form Simplicity (a Florida Realtors technology product for electronic forms and transactions) to provide combined support and training for realtors. In 2020, Tech Helpline and Form Simplicity provided more support and training for more Realtors than ever in a single year.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Concentrix: Concentrix is a large global BPO and customer experience provider operating contact centers that handle technical support, customer service, and helpdesk operations for enterprise clients. While not a direct consumer helpdesk, it competes for outsourced technical support contracts in the same market Tech Helpline operates in.
• Asurion (including uBreakiFix): Asurion is a large incumbent in device protection, tech support, and repair services, serving hundreds of millions of customers through partnerships with carriers, retailers, and insurers. It offers similar helpdesk services to Tech Helpline but at significantly greater scale, broader scope, and primarily through carrier/retail channel partnerships.
• Office Depot / CompuCom (Office Depot IT services): Office Depot provides in-store and remote tech support services for consumers and small businesses through its Office Depot/OfficeMax locations, and has historically bundled these with hardware purchases. Comparable in offering multi-channel subscription tech support, but positioned as a generalist retail-led offering rather than a vertical specialist.

Direct peers

• HelloTech: HelloTech provides on-demand and subscription-based tech support for home and small business customers covering devices, software, networking, and smart home setup. Comparable business model to Tech Helpline (subscription, multi-channel remote support, US-based technicians), though HelloTech is consumer-led and not specialized in real estate.
• iYogi: iYogi offers subscription-based remote tech support for consumers and small businesses across devices, software, and networking. Comparable business model to Tech Helpline (subscription helpdesk, remote resolution, multi-channel), but iYogi is a larger global player rather than a vertical specialist.
• Computer Troubleshooters: Computer Troubleshooters is a franchise network providing on-site and remote tech support for small businesses and consumers. Comparable to Tech Helpline in offering subscription-based IT support for individuals and small businesses, though delivered through a franchise model rather than association partnerships.
• Support.com: Support.com provides tech support and customer experience solutions for consumers, small businesses, and enterprise software vendors. Comparable to Tech Helpline in offering premium tech support subscriptions and partner-enabled white-label support, with similar emphasis on remote resolution and multi-channel delivery.
• PlumChoice: PlumChoice provides remote tech support for consumers, small businesses, and channel partners, with white-label support offerings for retailers and software vendors. Directly comparable to Tech Helpline in offering subscription-based tech support and white-label helpdesk-as-a-service, though without Tech Helpline's vertical specialization.
• Geek Squad: Best Buy's Geek Squad provides remote and in-person tech support for computers, software, devices, and peripherals to consumers and small businesses. Like Tech Helpline, it offers subscription-style membership models and multi-channel support, but operates at much larger scale and across all consumer verticals rather than specializing in real estate.

Regional players

• Form Simplicity: Form Simplicity is a Florida Realtors-owned electronic forms and transaction management platform for real estate agents. It is both a customer/partner of Tech Helpline and a vertical-adjacent player serving the same real estate agent base with embedded workflow tools.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/techhelpline
• Facebookfacebook.com/TechnologyHelpline
• LinkedInlinkedin.com/company/tech-helpline

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tech Helpline