iYogi
iYogi is a global remote technical support provider founded in 2007, delivering subscription-based tech support, TechGenie security/optimization software, and managed IT services to consumers, SMBs, and enterprises across 11+ countries via 4,000+ certified technicians.
- Company typePrivate
- Founded2007
- HeadquartersGurugram, India
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What iYogi does
iYogi is a global remote technical support services provider founded in 2007 and headquartered in Gurgaon, India, with its North American headquarters in New York. The company delivers subscription-based tech support to individual consumers, small and medium businesses, and enterprise customers across 11-16 countries spanning North America, Europe, Asia-Pacific, the Middle East, and Africa, using a network of 4,000+ certified technicians based in eight delivery centers in India and additional offices in Madrid, Singapore, and Port Louis (Mauritius). Its core offering is the Digital Home Plan at $149.99/year covering up to three PCs/Macs and two mobile devices, supplemented by the TechGenie software family (PC Optimizer, Total Security, Absolute, Free Antivirus) sold at $39.99-$79.99/year and a free 30-minute consultation funnel.
The company's underlying technology stack combines remote desktop access tools, proprietary diagnostic systems that collect system information without harvesting personal data, and the cloud-based Digital Service Cloud platform used for service delivery and positioned as IoT-ready for enterprise support automation. For business customers, iYogi offers Managed Services, Pro Plus, Business Nonstop, and On-Demand IT Support, plus an on-site repair service covering 10 US cities. The business model blends recurring subscription revenue (consumer plans and TechGenie software), per-incident professional services (on-demand IT support), and managed services contracts (enterprise IT infrastructure monitoring).
iYogi is privately held, having raised approximately $50M+ across five funding rounds from 2007 to 2014, with investors including Canaan Partners, Sapphire Ventures, Sequoia Capital, Saama Capital, Madison India Capital, and Axon Partners Group. The 2014 round led by Axon Partners Group valued the company at approximately $400M on $100M in annual revenue, with management indicating intent to pursue a public listing within 12-24 months. Strategic distribution partnerships include a co-branded service with Spanish telecom operator Telefonica, and pipeline discussions with telecom operators in India, Australia, and West Asia. The company has faced regulatory scrutiny, including a 2015 Washington State complaint regarding tech support fraud, which iYogi publicly disputed.
iYogi firmographics
Firmographics- Name
- iYogi
- Legal name
- iYogi Inc.
- Website
- https://iyogi.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- iYogi is a global remote technical support provider founded in 2007, delivering subscription-based tech support, TechGenie security/optimization software, and managed IT services to consumers, SMBs, and enterprises across 11+ countries via 4,000+ certified technicians.
- Ownership category
- akta.pro rank
iYogi industry classification
Industry- Product category
- IT Support Services
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)
Keywords
Where iYogi is headquartered
LocationHeadquarters
- HQ city
- Gurugram
- HQ country
- India
- HQ region
- Asia
Offices5 records
Markets served
iYogi business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Subscription Plans: Annual subscription plans (Digital Home Plan at $149.99 for first year, $119.99 renewal) providing unlimited remote tech support for up to 3 PCs and 2 mobile devices. Includes TechGenie/Support Dock license valid for 5 years.
- Product Sales: Sale of TechGenie branded software products including TechGenie Total Security ($49.99/year), TechGenie PC Optimizer Pro ($39.99/year), and TechGenie Absolute ($79.99/year)
- On-Demand IT Support: Per-incident or on-demand technical support services for business customers delivered through cloud-based Digital Service Cloud platform
- Managed Services: Managed Services Provider offering monitoring and management of IT infrastructure for business customers
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Digital Home Plan - Annual subscription for unlimited remote tech support |
| Subscription | Annual | TechGenie PC Optimizer Pro |
| Subscription | Annual | TechGenie Total Security |
| Subscription | Annual | TechGenie Absolute |
| Freemium | Pay-as-you-go | Free Consultation |
| Subscription | Annual | Business Nonstop/Pro Plus |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
iYogi product offering
Product offeringCore offering
iYogi provides remote and on-site technical support services for computers, software, networks, and digital devices, primarily delivered via subscription plans (Digital Home Plan) and per-incident/on-demand engagements for consumers, small businesses, and enterprises. The company complements its services with proprietary TechGenie-branded software products for PC optimization and security, and offers a Digital Service Cloud platform for enterprise support automation. Support is delivered by a global pool of 4,000+ certified technicians through toll-free phone, live chat, and remote access tools.
Product overview
iYogi is a tech support services company offering a portfolio of subscription plans and software products. The core offering is the Digital Home Plan, a subscription service providing unlimited remote tech support for up to 3 PCs/Macs and 2 mobile devices. Underpinning the service is the TechGenie software family including TechGenie PC Optimizer, TechGenie Total Security, TechGenie Absolute, and TechGenie Free Antivirus for PC security and performance. The company also offers business-oriented plans (Pro Plus, Business Nonstop, On-Demand IT Support) and enterprise Managed Services. Support is delivered through a cloud-based Digital Service Cloud platform using remote access technology and a network of certified technicians.
Differentiator
Problem solved
Functional benefit
Brands
- TechGenie: A PC optimization and security software product offering real-time malware protection, PC speed enhancement, and tech support automation tools.
- Digital Service Cloud
Products and services
- Digital Home Plan Subscription-based tech support plan covering up to 3 PCs/Macs and 2 mobile devices, providing unlimited remote tech support, virus removal, device optimization, and network setup for home users.
- TechGenie PC Optimizer PC optimization tool that removes items causing crashes, slow speed, and freezing to restore computer performance to like-new condition.
- TechGenie Total Security Comprehensive security product offering complete online protection and real-time malware protection for PCs.
- TechGenie PC Optimizer Pro Professional-grade PC optimization utility for advanced users requiring enhanced system performance tools.
- TechGenie Absolute Complete system protection and optimization product combining security and performance features.
- TechGenie Free Antivirus Free antivirus software providing basic real-time protection from malicious programs and security threats.
- Free Consultation Free 30-minute remote consultation service for personal computer and tech-related problems with no obligation to purchase.
- Remote Tech Support Remote access service allowing technicians to view computer screens and securely fix computer and network errors over the Internet.
- On-Site Computer Repair On-site technical support service with certified technicians visiting customer locations to diagnose and repair computers and peripherals.
- On-Demand IT Support Cloud-based Digital Service Cloud delivered on-demand IT support with dedicated IT helpdesk and experienced technicians for business customers.
- Managed Services Managed Services Provider offering monitoring and management of customer IT infrastructure for optimum performance.
- Digital Service Cloud Cloud-based IoT-ready service delivery platform used for delivering on-demand tech support, remote assistance, and enterprise support automation.
- TechGenie Support Dock Support tool for Mac users equivalent to TechGenie PC Optimizer, valid for 5 years at $30.
Quantifiable outcome
- Over 13.5 million technical issues resolved
- +2 more outcomes
Companies that use iYogi
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
iYogi technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
iYogi partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- TelefonicacoreSpanish telecom company partnered with iYogi in Spain for co-branded tech support services. iYogi started operations in Spain by partnering with Telefonica.
- Telecom Operators (India, Australia, West Asia)minoriYogi is in discussions with telecom operators in India, Australia, and West Asia for similar partnership arrangements as with Telefonica.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
iYogi competitors and assessment
Company assessmentDirect peers
- HelloTech: HelloTech provides on-demand and subscription-based in-home and remote tech support for consumers and SMBs — overlapping with iYogi's Digital Home Plan and on-site US delivery service.
- Geek Squad (Best Buy): Geek Squad is Best Buy's consumer and SMB tech-support and device-repair brand — the closest direct competitor to iYogi's Digital Home Plan, offering 24/7 remote and in-store support with subscription-based pricing.
- PlumChoice: PlumChoice delivers remote and on-site tech support to consumers, SMBs, and enterprise clients via subscription and per-incident plans — a direct competitor in the same horizontal remote-support category as iYogi.
- Support.com: Support.com provides remote tech-support services and a SaaS platform for customer-support automation — directly overlapping with iYogi's subscription tech-support business and its Digital Service Cloud platform play.
Emerging players
- JustAnswer: JustAnswer offers on-demand expert help across technical and consumer categories via paid chat/voice sessions — adjacent to iYogi's on-demand IT support service, especially for one-off consumer troubleshooting use cases.
Regional players
- Tata Communications / TCS (remote support services): Large India-headquartered IT services players deliver consumer and SMB tech-support from delivery centers similar to iYogi's 8-center Gurgaon operations; they are regional competitors for the same offshore delivery economics and enterprise support contracts.
Broad incumbents
- Carbonite (OpenText) / LogMeIn: LogMeIn / GoToResolve and OpenText's Carbonite/Synchronet portfolio offer remote-access and support-automation tools for IT teams — competing with iYogi's Digital Service Cloud platform on the B2B/enterprise side.
- AVG / Avast (Gen Digital): Gen Digital's consumer security brands (Norton, Avast, AVG) bundle remote support and PC-optimization features into their antivirus suites, directly competing with iYogi's TechGenie Total Security and PC Optimizer products.
- Asurion (including Geek Squad-style protection plans): Asurion is a large incumbent in device protection and tech support, serving telecom and retail customers at scale; competes broadly with iYogi's subscription and carrier-channel support offerings but across a much wider portfolio.
- Office Depot / CompuCom: Office Depot's IT services (and formerly CompuCom) provide managed IT and break-fix support for SMB and enterprise customers — competing with iYogi's Business Nonstop, Pro Plus, and Managed Services offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
iYogi social profiles
Digital presenceiYogi financial estimates
Financial estimateRevenue estimate
Valuation estimate
iYogi leadership team
Management profileNumber of profiles
Profiles1 record
iYogi subsidiaries and ownership
Company hierarchySubsidiaries5 records
iYogi funding detail
Funding detailFunding overview
Funding rounds5 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iYogi M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iYogi
What does iYogi do?
iYogi provides remote and on-site technical support services for computers, software, networks, and digital devices, primarily delivered via subscription plans (Digital Home Plan) and per-incident/on-demand engagements for consumers, small businesses, and enterprises. The company complements its services with proprietary TechGenie-branded software products for PC optimization and security, and offers a Digital Service Cloud platform for enterprise support automation. Support is delivered by a global pool of 4,000+ certified technicians through toll-free phone, live chat, and remote access tools.
Is iYogi a public or private company?
iYogi is a private company. It is classified as venture growth investor backed and is currently operating.
When was iYogi founded?
iYogi was founded in 2007. It employs 1,001 to 5,000 people.
Where is iYogi based?
iYogi is headquartered in Gurugram, India, in the Asia region.
How does iYogi make money?
Four revenue lines are on record. Subscription Plans are the primary driver. The others are product Sales, on-Demand IT Support and managed Services.
Who are iYogi's main competitors?
Direct peers on record are HelloTech, Geek Squad (Best Buy), PlumChoice and Support.com. JustAnswer is listed as an emerging player. Tata Communications / TCS (remote support services) is listed as a regional player. Broad incumbents are Carbonite (OpenText) / LogMeIn, AVG / Avast (Gen Digital), Asurion (including Geek Squad-style protection plans) and Office Depot / CompuCom.
Does iYogi have an API?
No public API is recorded for iYogi.
What industry is iYogi in?
iYogi's product category is IT Support Services. Its primary akta.pro industry code is BPAEAIAJ, Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support). Its NAICS code is 56142 and its SIC code is 7363.