What Alliance Infotech does

Alliance Infotech Pvt. Ltd. is a privately held Indian technology company founded in 1994 and headquartered in New Delhi, with 101–250 employees and ISO 9001:2000 and CMMI Level 3 certifications. The company specializes in computer telephony integration (CTI), unified communications, and contact center solutions, delivering enterprise-grade products, custom software, and consulting services primarily to mid-market and enterprise customers in India. Its product portfolio follows a platform-plus-modules architecture: the Universus suite (Unified Messaging System, Unified Communications, SmsXchange, VoiceXchange) for enterprise communications; the Arcane product line (Lite, PRO, Enterprise Integration Server / AEIS) for business system integration; the Ensembler integration middleware; and a contact center solution family comprising ICMS, Helpline/Helpdesk, IPPBX, Call Center Solutions, Logging Solutions, and an Emergency Alerting System.

The company monetizes through one-time software licensing of its proprietary products alongside professional services revenue streams covering custom application development, contact center consulting, and offshore development. Distribution is direct-sales-led with no channel partner or reseller network evident. Customer segments span contact centers, banking and financial services, telecom, police and defense, media, and corporate enterprises, with public case-study evidence in matchmaking/digital portals. Alliance Infotech has built an ecosystem of minor technology partnerships with hardware vendors (Digium, Sangoma, Yealink, AudioCodes, Grandstream, Fanvil, Snom, FreeMate, Voixtone) and integrations with FreePBX and Microsoft Teams/Lync environments. Its 2019 product activity introduced a Field Staff Mobile App CRM and Voice AI capabilities targeting debt collection agencies, signaling modest expansion into AI-assisted workflow automation. The operating geography is primarily South Asia (India), with no disclosed funding rounds, acquisitions, or public-market activity.

Name

Alliance Infotech

Legal name

Alliance Infotech Pvt. Ltd.

Website

https://alliance-infotech.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Alliance Infotech is a privately held New Delhi-based firm (founded 1994, 101–250 employees) that builds proprietary computer telephony integration, unified communications, and contact center software products, and delivers custom application development and consulting services to enterprise and government customers in India.

Ownership category

akta.pro rank

Product category

Computer Telephony Integration & Contact Center Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

Keywords

• Computer telephony integration
• Contact center software
• Unified communications platform
• CRM integration solutions
• Enterprise telephony middleware

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing: Sale and licensing of proprietary software products including Universus suite, Arcane products, and Ensembler middleware solutions.
2. Custom Application Development: Web development, custom application development, e-commerce solutions, and professional web design services for businesses establishing web presence.
3. Contact Center Consulting: Expert consulting services for contact center optimization, technology implementation, and operational improvement with over 10 years of industry experience.
4. Offshore Development Services: Software development services leveraging offshore delivery model for cost-effective custom solutions.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Alliance Infotech develops and licenses enterprise computer telephony integration (CTI) software, unified communications suites (Universus), enterprise integration servers (Arcane), middleware (Ensembler), and contact center solutions (ICMS, IPPBX, helpdesk, predictive dialers, logging, emergency alerting). The company also provides contact center consulting, offshore custom application development, and web design services to enterprise and government customers.

Product overview

Alliance Infotech is a technology company specializing in computer telephony and CRM solutions with over 19 years of experience. Their product portfolio operates as a platform-plus-modules architecture comprising: (1) the Universus product line featuring Unified Messaging System (UMS), Unified Communications (UC), SmsXchange, and VoiceXchange for enterprise communications; (2) the Arcane product family including Arcane Lite, Arcane PRO, and Arcane Enterprise Integration Server (AEIS) for enterprise integration; (3) Ensembler for integration orchestration; and (4) comprehensive Contact Center solutions including ICMS, Helpline/Helpdesk, IPPBX, Call Center Solutions, Logging Solutions, and Emergency Alerting System. Services include Offshore Development, Contact Center Consulting, and Custom Application Development. Their offerings are used across Telecom, Police, Media, Bank, Corporate, Defense, and Contact Center verticals.

Differentiator

Problem solved

Functional benefit

Brands

• Universus: Product brand including Unified Messaging System (UMS), Unified Communications (UC), SmsXchange, VoiceXchange
• Arcane
• Ensembler
• Contact Center

Products and services

• Universus A unified communications product line for enterprises offering integrated messaging, communications, SMS exchange, and voice exchange capabilities across multiple channels.
• Arcane An enterprise integration platform available in Lite, PRO, and Enterprise tiers for connecting and coordinating telephony with business systems.
• Ensembler An enterprise integration and orchestration solution for connecting and coordinating multiple business systems and processes.
• Contact Center Solution A complete contact center solution encompassing hardware components, software platforms, and integration services for customer interaction management.
• ICMS (Integrated Contact Management System) An integrated contact management system for managing customer interactions and communications workflows.
• Helpline/Helpdesk A helpdesk ticketing system for customer support management with omnichannel ticket creation and SLA tracking.
• IPPBX An IP-based Private Branch Exchange solution for enterprise voice communications over data networks.
• Call Center Solutions A comprehensive call center suite including predictive dialers, call routing, recording, and analytics for contact center operations.
• Logging Solutions An interaction capture and quality monitoring solution for recording and analyzing customer communications.
• Emergency Alerting System An emergency notification and alerting system for rapid communication during critical situations.
• CT Component Enterprise-grade computer telephony components and e-business infrastructure software integrating telephony hardware such as headsets, dial pads, Asterisk cards, VOIP phones, and media gateways.
• Custom Application Development Web and custom application development services including web design, e-commerce solutions, B2B applications, and Internet marketing services for businesses.
• Offshore Development Software development services offering offshore delivery capabilities for custom application development.
• Contact Center Consulting Expert consulting services for contact center operations with over 10 years of experience in contact center technology and business optimization.
• Field Staff Mobile App CRM A mobile workforce management CRM application for field staff with task management, scheduling, reporting, follow-ups, and unified communication capabilities, designed for debt collection agencies.

Quantifiable outcome

• CRM applications can increase sales by up to 29%

Named customers1 record

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability8 records

Feature6 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Genesys: Global contact-center and customer-experience platform vendor offering omnichannel routing, dialers, and workforce engagement. Directly comparable as a contact-center solution provider competing in the same enterprise RFPs.
• 3CLogic: Cloud and hybrid contact-center and CTI provider integrated with ServiceNow, Microsoft, and leading CRMs. Closely comparable to Alliance Infotech's CRM-integrated telephony and contact-center solutions.
• Mitel: Provider of business communications, IP PBX, and contact-center solutions for mid-market and enterprise. Highly comparable in product mix (IPPBX, UC, contact center) and customer profile.
• Avaya: Legacy on-premise telephony and contact-center vendor with IPPBX, UC, and CC solutions across enterprise and government accounts. Closest competitor to Alliance Infotech's CTI/IPPBX/contact-center portfolio.
• Aspect Software (Alvaria): Contact-center solutions vendor offering workforce engagement, outbound dialing, and compliance solutions. Comparable to Alliance Infotech's predictive-dialer and contact-center module offerings.
• Enghouse Systems: Enterprise software vendor with a contact-center portfolio (CCaaS, on-prem). Comparable as a vendor offering similar contact-center and telephony solutions across enterprise customers.

Emerging players

• 8x8: Cloud communications and contact-center-as-a-service provider delivering UCaaS and CCaaS. Comparable in telephony and contact-center functionality but differentiated by cloud-native delivery versus Alliance Infotech's on-premise approach.
• Five9: Cloud contact-center vendor focused on inbound/outbound voice, digital channels, and AI-driven agent augmentation. Comparable to Alliance Infotech's call-center software and Voice AI capability.

Broad incumbents

• Cisco (Webex Contact Center): Broad incumbent networking and collaboration vendor with Webex Contact Center and unified communications. Overlaps with Alliance Infotech's UC and contact-center offerings as part of a much wider portfolio.

Regional players

• Sangoma Technologies: Telephony hardware and UC/contact-center solutions vendor. Comparable in telephony components and integration middleware; also an existing partner of Alliance Infotech.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/aipvtl
• YouTubeyoutube.com/@allianceinfotech9834
• Facebookfacebook.com/infotechalliance
• LinkedInlinkedin.com/company/alliance-infotech-pvt.-ltd
• Instagraminstagram.com/alliance_infotech_pvt_ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alliance Infotech