Professional Communication Solutions
Professional Communication Solutions (PCS) is a Wisconsin-based, privately held telecommunications services company and authorized Mitel Gold and RingCentral channel partner that sells, installs, and supports cloud and premise-based business phone systems, networking, and unified communications for SMB and mid-market customers in southeastern Wisconsin.
- Company typePrivate
- Founded1984
- HeadquartersButler, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Professional Communication Solutions does
Professional Communication Solutions (PCS), founded in 1984 and headquartered in Waukesha, Wisconsin, is a privately held regional telecommunications services company that sells, installs, and supports business communication systems for customers in southeastern Wisconsin across at least 12 cities including Milwaukee, Waukesha, Brookfield, Kenosha, and Racine. The company operates a hybrid business model combining direct field sales, inside sales, and channel partner relationships, serving both SMB (5-250 users) and enterprise (up to 5,000 users) customers with quoted, non-publicly-disclosed pricing.
The company's product portfolio is built almost entirely around third-party platforms delivered through formal partnership agreements. Its core UCaaS offerings are RingCentral RingEX (cloud communications across 105+ countries with 99.999% uptime), Mitel MiCloud Connect (supporting 5 to 5,000 users), and Mitel MiVoice Office 250 (premise-based, end-of-life with technical support ending June 30, 2026). AI-powered contact center and analytics capability is delivered through RingCX and RingSense AI, adding features such as real-time transcription, generative call summaries, conversational insights, and AI virtual agents. Supporting infrastructure includes carrier network and internet services (SIP/PRI, SD-WAN, fiber, satellite via Spectrum Business, AT&T/ACC, Comcast Business, Viasat, and Century Link/Lumen), low-voltage cabling, audio/paging systems, video surveillance, and the proprietary C.A.R.E. annual service and warranty program.
PCS generates revenue across multiple streams: recurring subscription MRR from UCaaS seats, one-time hardware and software sales for premise systems, professional services for installation and cabling, managed carrier services commissions, and recurring C.A.R.E. annual support contracts. The company is certified as a Mitel Gold Business Partner and RingCentral Channel Partner, and employs a team of approximately 11-50 communication specialists. Multiple customer relationships span 20-25+ years across industries including retail chains, legal services, food manufacturing, education, healthcare, and business services. PCS operates without external equity investment, parent company, or acquisition activity disclosed.
Professional Communication Solutions firmographics
Firmographics- Name
- Professional Communication Solutions
- Legal name
- Professional Communication Solutions, Inc.
- Website
- https://profcom.com
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Professional Communication Solutions (PCS) is a Wisconsin-based, privately held telecommunications services company and authorized Mitel Gold and RingCentral channel partner that sells, installs, and supports cloud and premise-based business phone systems, networking, and unified communications for SMB and mid-market customers in southeastern Wisconsin.
- Ownership category
- akta.pro rank
Professional Communication Solutions industry classification
Industry- Product category
- Unified Communications Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430), Computer Facilities Management Services (541513)
- SIC
- Wholesale-Computers & Peripheral Equipment & Software (5045), Services-Computer Integrated Systems Design (7373), Computer Communications Equipment (3576)
- akta.pro primary industry
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Video Conferencing & Meetings (HDAIAHAI), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)
Keywords
Where Professional Communication Solutions is headquartered
LocationHeadquarters
- HQ city
- Butler
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Professional Communication Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure
Revenue model
- Cloud/UCaaS Subscriptions: Monthly recurring revenue from hosted/cloud phone systems like Mitel MiCloud Connect and RingCentral RingEX/RingCX with bundled pricing and low upfront costs.
- Premise Phone System Sales: One-time hardware and software sales of premise-based phone systems including Mitel MiVoice Office 250 with purchase, lease, and rental options.
- Hardware Sales: Sale of physical equipment including video surveillance cameras (4-64 channel systems), audio/paging systems, and IP phones.
- Installation and Professional Services: Professional installation, system design, carrier coordination, user training, and project management services.
- C.A.R.E. Extended Warranty and Support: Annual service, support, and equipment warranty program providing ongoing maintenance and remote diagnostics.
- Cabling Infrastructure Services: Low voltage cabling installation including Cat5e/Cat6 voice and data, fiber optics, coax for video, and IP security systems.
- Carrier Services: Network and internet service selection including SIP/PRI voice, dedicated fiber, and business connectivity with carrier partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Mitel MiCloud Connect cloud phone system with bundled pricing |
| Per seat | Multi-year contract | Mitel MiVoice Office 250 premise system with flexible licensing |
| Other | Multi-year contract | Video surveillance systems with financing options |
| Subscription | Annual | C.A.R.E. Annual Service and Warranty Program |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels6 records
Professional Communication Solutions product offering
Product offeringCore offering
Professional Communication Solutions (PCS) sells, designs, installs, and supports premise-based and cloud-based business communication systems (UC and UCaaS) for organizations in southeastern Wisconsin. The company resells and implements Mitel and RingCentral platforms and complements them with carrier network/internet services, low-voltage structured cabling, audio/paging systems, and video surveillance, along with the C.A.R.E. ongoing warranty and support program.
Product overview
Professional Communication Solutions provides a portfolio of cloud-based and premise-based business communication systems. The core offerings center on RingCentral platforms (RingEX for unified communications and RingCX for AI-powered contact center) and Mitel cloud and premise solutions (MiCloud Connect and MiVoice Office 250). These are complemented by Ring Sense AI for analytics, RingCentral for Microsoft Teams integration, and supporting infrastructure services including carrier network selection, structured cabling installation, and audio/paging and video surveillance systems. The company also offers installation, maintenance, and the C.A.R.E. warranty program.
Differentiator
Problem solved
Functional benefit
Products and services
- RingEX Cloud Phone System Cloud-based unified communications platform integrating instant messaging, video conferencing, and cloud PBX telephony with 99.999% uptime across 105+ countries; sold and supported by PCS as a RingCentral Channel Partner for SMB and enterprise customers.
- RingCX Contact Center AI-powered omnichannel contact center solution combining voice, 20+ digital channels, native video, and AI self-service capabilities for customer experience teams.
- Mitel MiCloud Connect Cloud-hosted UCaaS business phone system supporting 5 to 5,000 users with enterprise security and cloud redundancy, sold and supported by PCS as a Mitel Certified Business Partner.
- Mitel MiVoice Office 250 Premise System On-premise IP phone system for 5 to 250 users supporting single, multi-site, and remote office configurations, available with purchase, lease, or rental options.
- Mitel Premise VoIP Phone System On-premise voice over IP business communications system with advanced desktop telephones, mobile device twinning, and business productivity applications for SMB and mid-market customers.
- Carrier Network and Internet Solutions Carrier selection and provisioning of SIP/PRI voice, SD-WAN, dedicated fiber, internet/VPN, and satellite connectivity through partnerships with Spectrum Business, Comcast, AT&T, Viasat, CenturyLink/Lumen, and others.
- Voice, Data, and Fiber Cabling Installation Low-voltage cabling installation including Cat5e/Cat6 voice and data, fiber optics, coax for video, and IP surveillance infrastructure for business environments.
- Video Surveillance Systems Video surveillance systems with real-time viewing and recording from 4 to 64 channels, supporting indoor, outdoor, heated, anti-vandal, dome, bullet, and pan-tilt cameras with remote monitoring capabilities.
- Audio and Paging Systems Office-integrated audio and paging systems providing clear, low-bandwidth audio over wired, wireless, and fiber networks for retailers, schools, fitness clubs, and manufacturers.
- C.A.R.E. Service and Support Program Annual service, support, and equipment warranty program (Customers Always Receive Excellence) providing local responsive maintenance, remote diagnostics, and ongoing support for communication systems.
Quantifiable outcome
- Reduce communication costs and increase efficiency
- +3 more outcomes
Companies that use Professional Communication Solutions
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles2 records
Professional Communication Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability11 records
Feature6 records
Professional Communication Solutions partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, major and minor.
- MitelcoreMitel Certified Business Partner (Silver/Gold tier) and Mitel Exclusive Business Partner. PCS sells, installs, and supports Mitel cloud (MiCloud Connect) and premise (MiVoice Office 250) phone systems. MiCloud supports 5 to 5000 users with enterprise security and redundant reliability.
- RingCentralcoreRingCentral Channel Partner offering RingEX (unified communications), RingCX (AI-powered contact center), and RingCentral for Microsoft Teams integration. RingCentral provides 99.999% uptime SLA across 105+ countries.
- Spectrum BusinesscoreCarrier partner providing business network and internet services including voice, data, and connectivity solutions for multi-site deployments.
- AT&T / ACC BusinessmajorAuthorized agent/carrier partner providing AT&T business connectivity and network services.
- Comcast BusinessmajorCarrier partner providing business network, internet, and communication services.
- ViasatminorSatellite internet provider partner for high-speed connectivity solutions, particularly for locations where terrestrial options are limited.
- Century Link / LumenminorCarrier partner providing business network and internet services.
- AppDirectminorCloud services marketplace partner enabling cloud solution distribution and management.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Professional Communication Solutions competitors and assessment
Company assessmentBroad incumbents
- Genesys: Enterprise cloud contact center and CX platform vendor with strong AI capabilities. Comparable because Genesys competes with RingCX for the same omnichannel contact center deals PCS sells into mid-market accounts.
- Lumen Technologies: Large US telecom and managed services provider offering UCaaS, SD-WAN, and fiber connectivity to enterprise. Comparable because Lumen provides the same carrier-plus-UCaaS-plus-managed-services bundle PCS offers, but at national scale and with direct enterprise sales force.
- 8x8: Global UCaaS and cloud contact center vendor offering its own platform (8x8 Voice, 8x8 Contact Center). Comparable because 8x8 sells both direct and via channel, competing with PCS's RingCX/RingEX bundle for the same customer conversations.
- Vonage (Ericsson): Cloud communications provider (now part of Ericsson) offering UCaaS, contact center, and communications APIs. Comparable because Vonage serves the same mid-market and enterprise UC buyers that PCS targets, including via channel partners.
- RingCentral: Cloud UCaaS (RingEX) and AI contact center (RingCX) vendor whose products PCS resells. Comparable because RingCentral increasingly sells direct to mid-market and enterprise, competing with PCS for the same end-customer relationships.
- Mitel: Global UCaaS and on-premises telephony vendor whose MiCloud Connect and MiVoice Office 250 platforms PCS resells. Comparable because Mitel also serves SMB and mid-market customers directly, often overlapping PCS's target accounts in Wisconsin.
Regional players
- Cox Business: Business telecom arm of Cox Communications delivering voice, internet, and managed communications to SMB and enterprise customers. Comparable because Cox Business competes with PCS's carrier services and hosted voice offering in overlapping markets.
Direct peers
- CBTS (Cincinnati Bell Technology Solutions): Regional-to-national UC integrator and managed services provider delivering cloud communications, networking, and contact center solutions. Comparable because it operates the same UCaaS-resale-plus-managed-services model PCS runs, but across a broader Midwest and national footprint.
- TPx Communications: Managed services provider of UCaaS, SD-WAN, and internet services for SMB and mid-market. Comparable because it competes head-to-head with PCS for the same customer profile (5-500 seat businesses) using a similar mix of carrier, cloud, and managed services.
- Windstream Enterprise: National telecom and UCaaS integrator offering cloud communications, SD-WAN, and managed services to mid-market and enterprise customers. Comparable because it delivers a similarly scoped UCaaS-plus-carrier-plus-managed-services bundle, but at much larger scale and national footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Professional Communication Solutions social profiles
Digital presenceProfessional Communication Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Professional Communication Solutions leadership team
Management profileNumber of profiles
Professional Communication Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Professional Communication Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Professional Communication Solutions
What does Professional Communication Solutions do?
Professional Communication Solutions (PCS) sells, designs, installs, and supports premise-based and cloud-based business communication systems (UC and UCaaS) for organizations in southeastern Wisconsin. The company resells and implements Mitel and RingCentral platforms and complements them with carrier network/internet services, low-voltage structured cabling, audio/paging systems, and video surveillance, along with the C.A.R.E. ongoing warranty and support program.
Is Professional Communication Solutions a public or private company?
Professional Communication Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Professional Communication Solutions founded?
Professional Communication Solutions was founded in 1984. It employs 11 to 50 people.
Where is Professional Communication Solutions based?
Professional Communication Solutions is headquartered in Butler, United States, in the North America region.
How does Professional Communication Solutions make money?
Seven revenue lines are on record. Cloud/UCaaS Subscriptions are the primary driver. The others are premise Phone System Sales, hardware Sales, installation and Professional Services, C.A.R.E. Extended Warranty and Support, cabling Infrastructure Services and carrier Services.
Who are Professional Communication Solutions's main competitors?
Broad incumbents on record are Genesys, Lumen Technologies, 8x8, Vonage (Ericsson), RingCentral and Mitel. Cox Business is listed as a regional player. Direct peers are CBTS (Cincinnati Bell Technology Solutions), TPx Communications and Windstream Enterprise.
Does Professional Communication Solutions have an API?
Yes. RingEX offers open APIs for custom integration needs. Over 330 out-of-the-box integrations with business apps are available. No dedicated developer portal, SDK documentation, or API reference found on the website.
What industry is Professional Communication Solutions in?
Professional Communication Solutions's product category is Unified Communications Services. Its primary akta.pro industry code is BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms), with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 54151 and its SIC code is 5045.