Professional Communication Solutions

What Professional Communication Solutions does

Professional Communication Solutions (PCS), founded in 1984 and headquartered in Waukesha, Wisconsin, is a privately held regional telecommunications services company that sells, installs, and supports business communication systems for customers in southeastern Wisconsin across at least 12 cities including Milwaukee, Waukesha, Brookfield, Kenosha, and Racine. The company operates a hybrid business model combining direct field sales, inside sales, and channel partner relationships, serving both SMB (5-250 users) and enterprise (up to 5,000 users) customers with quoted, non-publicly-disclosed pricing.

The company's product portfolio is built almost entirely around third-party platforms delivered through formal partnership agreements. Its core UCaaS offerings are RingCentral RingEX (cloud communications across 105+ countries with 99.999% uptime), Mitel MiCloud Connect (supporting 5 to 5,000 users), and Mitel MiVoice Office 250 (premise-based, end-of-life with technical support ending June 30, 2026). AI-powered contact center and analytics capability is delivered through RingCX and RingSense AI, adding features such as real-time transcription, generative call summaries, conversational insights, and AI virtual agents. Supporting infrastructure includes carrier network and internet services (SIP/PRI, SD-WAN, fiber, satellite via Spectrum Business, AT&T/ACC, Comcast Business, Viasat, and Century Link/Lumen), low-voltage cabling, audio/paging systems, video surveillance, and the proprietary C.A.R.E. annual service and warranty program.

PCS generates revenue across multiple streams: recurring subscription MRR from UCaaS seats, one-time hardware and software sales for premise systems, professional services for installation and cabling, managed carrier services commissions, and recurring C.A.R.E. annual support contracts. The company is certified as a Mitel Gold Business Partner and RingCentral Channel Partner, and employs a team of approximately 11-50 communication specialists. Multiple customer relationships span 20-25+ years across industries including retail chains, legal services, food manufacturing, education, healthcare, and business services. PCS operates without external equity investment, parent company, or acquisition activity disclosed.

Name

Professional Communication Solutions

Legal name

Professional Communication Solutions, Inc.

Website

https://profcom.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Professional Communication Solutions (PCS) is a Wisconsin-based, privately held telecommunications services company and authorized Mitel Gold and RingCentral channel partner that sells, installs, and supports cloud and premise-based business phone systems, networking, and unified communications for SMB and mid-market customers in southeastern Wisconsin.

Ownership category

akta.pro rank

Product category

Unified Communications Services

NAICS

Computer Systems Design and Related Services (54151), Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430), Computer Facilities Management Services (541513)

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045), Services-Computer Integrated Systems Design (7373), Computer Communications Equipment (3576)

akta.pro industry

PRIMARYBPAEAIAE

Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

SECONDARYHDAIAHAF

Contact Center (CCaaS) & Customer Engagement Voice

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYHDAIAHAI

Video Conferencing & Meetings

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYHDAIABAI

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband)

Hardware, Technology & Telecom/Telecommunications & Network Services/Fixed-Line Telecommunications (Voice & Broadband)

SECONDARYBPAAACAJ

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

Keywords

• Business phone systems
• Unified communications
• Cloud telephony
• Structured cabling
• Video surveillance

Headquarters

HQ city

Butler

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Cloud/UCaaS Subscriptions: Monthly recurring revenue from hosted/cloud phone systems like Mitel MiCloud Connect and RingCentral RingEX/RingCX with bundled pricing and low upfront costs.
2. Premise Phone System Sales: One-time hardware and software sales of premise-based phone systems including Mitel MiVoice Office 250 with purchase, lease, and rental options.
3. Hardware Sales: Sale of physical equipment including video surveillance cameras (4-64 channel systems), audio/paging systems, and IP phones.
4. Installation and Professional Services: Professional installation, system design, carrier coordination, user training, and project management services.
5. C.A.R.E. Extended Warranty and Support: Annual service, support, and equipment warranty program providing ongoing maintenance and remote diagnostics.
6. Cabling Infrastructure Services: Low voltage cabling installation including Cat5e/Cat6 voice and data, fiber optics, coax for video, and IP security systems.
7. Carrier Services: Network and internet service selection including SIP/PRI voice, dedicated fiber, and business connectivity with carrier partners.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels6 records

Core offering

Professional Communication Solutions (PCS) sells, designs, installs, and supports premise-based and cloud-based business communication systems (UC and UCaaS) for organizations in southeastern Wisconsin. The company resells and implements Mitel and RingCentral platforms and complements them with carrier network/internet services, low-voltage structured cabling, audio/paging systems, and video surveillance, along with the C.A.R.E. ongoing warranty and support program.

Product overview

Professional Communication Solutions provides a portfolio of cloud-based and premise-based business communication systems. The core offerings center on RingCentral platforms (RingEX for unified communications and RingCX for AI-powered contact center) and Mitel cloud and premise solutions (MiCloud Connect and MiVoice Office 250). These are complemented by Ring Sense AI for analytics, RingCentral for Microsoft Teams integration, and supporting infrastructure services including carrier network selection, structured cabling installation, and audio/paging and video surveillance systems. The company also offers installation, maintenance, and the C.A.R.E. warranty program.

Differentiator

Problem solved

Functional benefit

Products and services

• RingEX Cloud Phone System Cloud-based unified communications platform integrating instant messaging, video conferencing, and cloud PBX telephony with 99.999% uptime across 105+ countries; sold and supported by PCS as a RingCentral Channel Partner for SMB and enterprise customers.
• RingCX Contact Center AI-powered omnichannel contact center solution combining voice, 20+ digital channels, native video, and AI self-service capabilities for customer experience teams.
• Mitel MiCloud Connect Cloud-hosted UCaaS business phone system supporting 5 to 5,000 users with enterprise security and cloud redundancy, sold and supported by PCS as a Mitel Certified Business Partner.
• Mitel MiVoice Office 250 Premise System On-premise IP phone system for 5 to 250 users supporting single, multi-site, and remote office configurations, available with purchase, lease, or rental options.
• Mitel Premise VoIP Phone System On-premise voice over IP business communications system with advanced desktop telephones, mobile device twinning, and business productivity applications for SMB and mid-market customers.
• Carrier Network and Internet Solutions Carrier selection and provisioning of SIP/PRI voice, SD-WAN, dedicated fiber, internet/VPN, and satellite connectivity through partnerships with Spectrum Business, Comcast, AT&T, Viasat, CenturyLink/Lumen, and others.
• Voice, Data, and Fiber Cabling Installation Low-voltage cabling installation including Cat5e/Cat6 voice and data, fiber optics, coax for video, and IP surveillance infrastructure for business environments.
• Video Surveillance Systems Video surveillance systems with real-time viewing and recording from 4 to 64 channels, supporting indoor, outdoor, heated, anti-vandal, dome, bullet, and pan-tilt cameras with remote monitoring capabilities.
• Audio and Paging Systems Office-integrated audio and paging systems providing clear, low-bandwidth audio over wired, wireless, and fiber networks for retailers, schools, fitness clubs, and manufacturers.
• C.A.R.E. Service and Support Program Annual service, support, and equipment warranty program (Customers Always Receive Excellence) providing local responsive maintenance, remote diagnostics, and ongoing support for communication systems.

Quantifiable outcome

• Reduce communication costs and increase efficiency
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability11 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core, major and minor.

• MitelcoreChannel Partner/ Reseller/ DistributorMitel Certified Business Partner (Silver/Gold tier) and Mitel Exclusive Business Partner. PCS sells, installs, and supports Mitel cloud (MiCloud Connect) and premise (MiVoice Office 250) phone systems. MiCloud supports 5 to 5000 users with enterprise security and redundant reliability.
• RingCentralcoreChannel Partner/ Reseller/ DistributorRingCentral Channel Partner offering RingEX (unified communications), RingCX (AI-powered contact center), and RingCentral for Microsoft Teams integration. RingCentral provides 99.999% uptime SLA across 105+ countries.
• Spectrum BusinesscoreChannel Partner/ Reseller/ DistributorCarrier partner providing business network and internet services including voice, data, and connectivity solutions for multi-site deployments.
• AT&T / ACC BusinessmajorChannel Partner/ Reseller/ DistributorAuthorized agent/carrier partner providing AT&T business connectivity and network services.
• Comcast BusinessmajorChannel Partner/ Reseller/ DistributorCarrier partner providing business network, internet, and communication services.
• ViasatminorChannel Partner/ Reseller/ DistributorSatellite internet provider partner for high-speed connectivity solutions, particularly for locations where terrestrial options are limited.
• Century Link / LumenminorChannel Partner/ Reseller/ DistributorCarrier partner providing business network and internet services.
• AppDirectminorChannel Partner/ Reseller/ DistributorCloud services marketplace partner enabling cloud solution distribution and management.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Genesys: Enterprise cloud contact center and CX platform vendor with strong AI capabilities. Comparable because Genesys competes with RingCX for the same omnichannel contact center deals PCS sells into mid-market accounts.
• Lumen Technologies: Large US telecom and managed services provider offering UCaaS, SD-WAN, and fiber connectivity to enterprise. Comparable because Lumen provides the same carrier-plus-UCaaS-plus-managed-services bundle PCS offers, but at national scale and with direct enterprise sales force.
• 8x8: Global UCaaS and cloud contact center vendor offering its own platform (8x8 Voice, 8x8 Contact Center). Comparable because 8x8 sells both direct and via channel, competing with PCS's RingCX/RingEX bundle for the same customer conversations.
• Vonage (Ericsson): Cloud communications provider (now part of Ericsson) offering UCaaS, contact center, and communications APIs. Comparable because Vonage serves the same mid-market and enterprise UC buyers that PCS targets, including via channel partners.
• RingCentral: Cloud UCaaS (RingEX) and AI contact center (RingCX) vendor whose products PCS resells. Comparable because RingCentral increasingly sells direct to mid-market and enterprise, competing with PCS for the same end-customer relationships.
• Mitel: Global UCaaS and on-premises telephony vendor whose MiCloud Connect and MiVoice Office 250 platforms PCS resells. Comparable because Mitel also serves SMB and mid-market customers directly, often overlapping PCS's target accounts in Wisconsin.

Regional players

• Cox Business: Business telecom arm of Cox Communications delivering voice, internet, and managed communications to SMB and enterprise customers. Comparable because Cox Business competes with PCS's carrier services and hosted voice offering in overlapping markets.

Direct peers

• CBTS (Cincinnati Bell Technology Solutions): Regional-to-national UC integrator and managed services provider delivering cloud communications, networking, and contact center solutions. Comparable because it operates the same UCaaS-resale-plus-managed-services model PCS runs, but across a broader Midwest and national footprint.
• TPx Communications: Managed services provider of UCaaS, SD-WAN, and internet services for SMB and mid-market. Comparable because it competes head-to-head with PCS for the same customer profile (5-500 seat businesses) using a similar mix of carrier, cloud, and managed services.
• Windstream Enterprise: National telecom and UCaaS integrator offering cloud communications, SD-WAN, and managed services to mid-market and enterprise customers. Comparable because it delivers a similarly scoped UCaaS-plus-carrier-plus-managed-services bundle, but at much larger scale and national footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/profcomwi
• Facebookfacebook.com/profcomwi
• LinkedInlinkedin.com/company/pcs-professional-communication-systems

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Professional Communication Solutions