911 Mobile Computer Service
911 Mobile Computer Service is a USAF veteran-owned mobile IT services company based in Addison, Texas, providing on-site, in-shop, and remote computer repair, data recovery, networking, and computer forensics to residential and small business customers in the Greater Dallas area since 1995.
- Company typePrivate
- Founded1995
- HeadquartersDallas, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What 911 Mobile Computer Service does
911 Mobile Computer Service is a privately held, USAF veteran-owned IT services company that has operated continuously since 1995, providing computer repair, troubleshooting, and technical support to residential and small business customers across the Greater Dallas area. The company is organized as a Texas limited partnership (911 Mobile Computer Service, Ltd. Co.) based in Addison, Texas, with Eric Hodge as Founder, Owner, President & CEO.
The service portfolio spans general laptop, desktop, and server repairs and upgrades, laptop component replacement (screens, keyboards, power sockets), memory, hard disk, and processor upgrades, wired and wireless networking, software installation, data recovery, virus/spyware/adware removal, and a specialized computer forensics offering. Delivery is structured around four channels: on-site mobile service, in-shop drop-off, pickup/return, and remote support via a standard remote desktop client.
The business model is professional services billed on a pay-as-you-go hourly basis, with publicly posted rates of $124/hr on-site and $94/hr in-shop/remote (1-hour minimum, $59 minimum remote), plus 1.5x overtime on weekdays and 2x on weekends/holidays. Within the Greater Dallas area there is no trip charge, and non-billable site visits may incur a $35-$50 travel charge. The company has no disclosed funding, institutional investors, parent company, subsidiaries, partnerships, or large enterprise customers, and appears to operate as a bootstrapped, founder-led small business.
911 Mobile Computer Service firmographics
Firmographics- Name
- 911 Mobile Computer Service
- Legal name
- 911 Mobile Computer Service, Ltd. Co.
- Website
- https://computersmakemesick.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- 911 Mobile Computer Service is a USAF veteran-owned mobile IT services company based in Addison, Texas, providing on-site, in-shop, and remote computer repair, data recovery, networking, and computer forensics to residential and small business customers in the Greater Dallas area since 1995.
- Ownership category
- akta.pro rank
Where 911 Mobile Computer Service is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
911 Mobile Computer Service business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure
Revenue model
- Professional IT Services: Hourly-based professional IT services delivered on-site, in-shop, or remotely. Revenue is generated through service fees charged at hourly rates with minimum billing periods. Additional charges apply for overtime weekday, weekend, and holiday services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | On-site Service |
| Other | Pay-as-you-go | In-Shop Service (Drop Off) |
| Other | Pay-as-you-go | In-Shop Service (Pickup/Return) |
| Other | Pay-as-you-go | Remote Service |
| Other | Pay-as-you-go | Overtime Weekdays |
| Other | Pay-as-you-go | Overtime Weekends and Holidays |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels1 record
911 Mobile Computer Service product offering
Product offeringCore offering
911 Mobile Computer Service provides on-site, in-shop, and remote computer repair and IT support services for laptops, desktops, and servers. Offerings span general hardware repairs and upgrades, data recovery, wired and wireless networking, software installation, laptop component replacement (screens, keyboards, power sockets), virus/spyware/adware removal, memory, hard disk and processor upgrades, and computer forensics. Services are billed hourly with differentiated rates by delivery mode and overtime multipliers.
Product overview
911 Mobile Computer Service is a mobile IT service provider offering a comprehensive suite of technology services rather than a software product platform. Their portfolio consists of individual service offerings including general repairs and upgrades for laptops, desktops, and servers; data recovery; wired and wireless networking; software installation; laptop component replacement (screens, keyboards, power sockets); virus/spyware/adware removal; memory, hard disk, and processor upgrades; and computer forensics. Services are delivered through multiple delivery models: on-site service (mobile technicians coming to client locations), in-shop service (drop-off at their facility), and remote service (via remote support connection).
Differentiator
Problem solved
Functional benefit
Products and services
- General Repairs and Upgrades Repair and upgrade services for laptops, desktops, and servers, covering hardware components and system improvements for residential and small business customers.
- Data Recovery Recovery of lost, corrupted, or inaccessible data from storage devices for residential and small business customers.
- Wired and Wireless Networking Installation, configuration, and troubleshooting of wired and wireless network infrastructure for residential and small business customers.
- Software Installation Services Installation and setup of software applications and operating systems for residential and small business customers.
- Laptop Component Replacement Replacement services for laptop screens, keyboards, and power sockets for residential and small business customers.
- Virus/Spyware/Adware Removal Detection and removal of malicious software including viruses, spyware, and adware from computer systems for residential and small business customers.
- Computer Hardware Upgrades Memory (RAM), hard disk, and processor (CPU) upgrades to improve system performance, storage capacity, and processing power for residential and small business customers.
- Computer Forensics Digital forensics services for investigation, evidence recovery, and analysis of computer systems for residential and small business customers.
Companies that use 911 Mobile Computer Service
Customer profileSegments1 record
Ideal customer profiles1 record
911 Mobile Computer Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
911 Mobile Computer Service partnerships and signals
Strategic signalScale indicators1 record
Recent moves3 records
Expansion highlights2 records
911 Mobile Computer Service competitors and assessment
Company assessmentDirect peers
- uBreakiFix: uBreakiFix operates walk-in stores and mobile repair services for computers, laptops, and consumer electronics — competing directly with 911 Mobile Computer Service's hardware repair and laptop component replacement offerings.
- Geek Squad (Best Buy): Best Buy's Geek Squad offers in-store, in-home, and remote tech support for computers, networking, and consumer electronics — directly overlapping 911 Mobile Computer Service's mobile/on-site repair and support offering.
- NerdsToGo: NerdsToGo is a franchise network delivering on-site and in-shop computer repair, networking, and IT support to residential and small business customers — a near-direct competitor in service model and target segment.
- iFixandRepair: iFixandRepair provides in-store and mobile device and computer repair services — directly competing on laptop/desktop repair, component replacement, and convenience-driven customer experience.
- HelloTech: HelloTech provides on-demand, in-home and remote tech support for computers, smart devices, and networking — closely mirroring 911 Mobile Computer Service's mobile service model and SMB/residential customer base.
Broad incumbents
- Office Depot / OfficeMax Tech Services: Office Depot's in-store and on-site Tech Services cover computer repair, networking, and small-business IT support — overlapping service categories while operating as a much larger, multi-product retailer.
- CompuCom: CompuCom is an IT services provider specializing in managed services, endpoint repair, and desktop support for mid-market and enterprise clients — comparable in service category but operating at a substantially larger scale.
- Staples Tech Services: Staples offers tech support and computer repair services alongside its core office-supplies business, serving small businesses and consumers with a comparable IT services portfolio to 911 Mobile Computer Service.
- Micro Center Service Center: Micro Center operates in-store tech service departments offering computer repair, upgrades, virus removal, and data recovery — overlapping 911 Mobile Computer Service's core service categories for tech-savvy consumer and prosumer customers.
Emerging players
- Your IT Department: Your IT Department is a Dallas-area IT services firm offering managed IT, on-site support, and computer repair to small businesses — a regional direct competitor in the same metro and target segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat2 records
Key risks6 records
Key highlights6 records
Customer concentration
911 Mobile Computer Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
911 Mobile Computer Service leadership team
Management profileNumber of profiles
Profiles1 record
911 Mobile Computer Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
911 Mobile Computer Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 911 Mobile Computer Service
What does 911 Mobile Computer Service do?
911 Mobile Computer Service provides on-site, in-shop, and remote computer repair and IT support services for laptops, desktops, and servers. Offerings span general hardware repairs and upgrades, data recovery, wired and wireless networking, software installation, laptop component replacement (screens, keyboards, power sockets), virus/spyware/adware removal, memory, hard disk and processor upgrades, and computer forensics. Services are billed hourly with differentiated rates by delivery mode and overtime multipliers.
Is 911 Mobile Computer Service a public or private company?
911 Mobile Computer Service is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was 911 Mobile Computer Service founded?
911 Mobile Computer Service was founded in 1995. It employs 11 to 50 people.
Where is 911 Mobile Computer Service based?
911 Mobile Computer Service is headquartered in Dallas, United States, in the North America region.
How does 911 Mobile Computer Service make money?
One revenue line is on record: professional IT Services.
Who are 911 Mobile Computer Service's main competitors?
Direct peers on record are uBreakiFix, Geek Squad (Best Buy), NerdsToGo, iFixandRepair and HelloTech. Broad incumbents are Office Depot / OfficeMax Tech Services, CompuCom, Staples Tech Services and Micro Center Service Center. Your IT Department is listed as an emerging player.
Does 911 Mobile Computer Service have an API?
No public API is recorded for 911 Mobile Computer Service.