Your IT Department
Your IT Department is a UK managed service provider delivering fully managed IT support, cybersecurity, Microsoft 365 cloud services, and AI & automation to 120+ businesses with 20 to 250 staff across the East Midlands and wider UK.
- Company typePrivate
- Founded2009
- HeadquartersNottingham, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Your IT Department does
Your IT Department Ltd is a UK-based managed service provider (MSP) headquartered in Eastwood, Nottingham, founded in 2009 by Lee Hewson and Simon Cox. The firm delivers fully managed IT support, cybersecurity, Microsoft 365 cloud services, business communications, IT strategy/virtual CISO services, and AI & automation to more than 120 businesses primarily in the East Midlands (Nottingham, Leicester, Derby, Chesterfield, Mansfield), with additional reach into the West Midlands and Yorkshire. Target customers are ambitious UK businesses with 20 to 250 staff that lack internal IT scale or strategic IT leadership.
The core technology stack is the Microsoft 365 ecosystem: Teams, SharePoint, Exchange, OneDrive, Microsoft Defender, Microsoft Copilot, and Power Automate, supplemented by VoIP/cloud phone systems, EDR with 24/7 SOC monitoring, automated Microsoft 365 backup, and security awareness training. All managed contracts bundle enterprise-grade cybersecurity as standard rather than as a paid add-on. Differentiated service processes include a structured 50-point Hassle Free IT Takeover, a free IT assessment, dedicated named account management with quarterly roadmap reviews, and a 90-day results guarantee. Credentials include Cyber Essentials Plus, Microsoft Solutions Partner status, MSP 501 recognition in 2020, 2021, 2023, and 2024, and eChannel News Top 50 Best Managed IT Companies in 2022, 2023, and 2024.
The business operates on a subscription recurring model: fixed monthly all-in fees starting at £350/month for managed IT support, complemented by Hardware-as-a-Service (3-year terms) and one-time professional services for projects such as office moves, migrations, and infrastructure upgrades. Go-to-market is sales-led and consultative, with direct regional account managers, an inside-sales function for UK-wide mid-market clients, and a freemium free IT assessment funnel (£1,680 value). The company is owner-managed, with no disclosed external investment or parent entity, and operates from a Nottingham headquarters plus a Leicester regional office with approximately 22 staff generating roughly £2 million in turnover.
Your IT Department firmographics
Firmographics- Name
- Your IT Department
- Legal name
- Your IT Department Ltd
- Website
- https://your-itdepartment.co.uk
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Your IT Department is a UK managed service provider delivering fully managed IT support, cybersecurity, Microsoft 365 cloud services, and AI & automation to 120+ businesses with 20 to 250 staff across the East Midlands and wider UK.
- Ownership category
- akta.pro rank
Your IT Department industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industries
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)
Keywords
Where Your IT Department is headquartered
LocationHeadquarters
- HQ city
- Nottingham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Your IT Department business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Support Services: Monthly recurring fee covering unlimited IT support, proactive monitoring, maintenance, account management, and security services as a bundled package. All-inclusive fixed monthly cost model.
- Hardware-as-a-Service (HaaS): Flexible monthly payments for IT equipment (PCs, laptops, servers, printers, firewalls) bundled with full support and maintenance. Equipment is replaced at end of term with new hardware for a similar fee.
- Professional Services: One-time project services including IT assessments, office moves, infrastructure upgrades, migrations, and implementation projects.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Support - Entry Level |
| Subscription | Monthly | Managed IT Support - Standard |
| Hybrid | Monthly | Hardware-as-a-Service |
| Freemium | One time | IT Assessment |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels11 records
Your IT Department product offering
Product offeringCore offering
Your IT Department is an outsourced IT department for UK SMEs with 20 to 250 staff, delivering fully managed IT support, enterprise-grade cybersecurity (EDR, 24/7 SOC, email security, automated M365 backup), Microsoft 365 cloud management, IT strategy/virtual CISO services, business communications/VoIP, and project-based IT services via a fixed monthly subscription. The offering is bundled and security-first rather than à la carte, with unlimited helpdesk support, proactive monitoring, and a dedicated Customer Success Manager for every client.
Product overview
Your IT Department is a managed service provider (MSP) offering a unified portfolio of IT support and services designed for ambitious businesses with 20 to 250 staff. The core offering centers on fully Managed IT Support, which incorporates cybersecurity, cloud solutions (Microsoft 365), AI & Business Automation, and Business Communications as integrated service pillars. Supporting services include IT Strategy & CISO Services, Professional IT Project Services, and IT Consultancy. Key sub-products include a structured Hassle Free IT Takeover process, comprehensive IT Assessment service, dedicated Account Management, and Hardware-As-A-Service for flexible equipment procurement. All services are delivered through a fixed monthly fee model with proactive monitoring and 24/7 security operations.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support Fully managed outsourced IT support including unlimited helpdesk, remote monitoring, patching and updates, supplier management, and technology procurement delivered via fixed monthly subscription; supports client teams across multiple channels (Microsoft Teams, email, phone, online booking) with proactive problem resolution.
- Cyber Security Services Enterprise-grade cybersecurity built into every contract, including EDR, 24/7 SOC monitoring, email security, DNS filtering, and security awareness training, aimed at SMEs that must meet Cyber Essentials, ISO, or strict cyber insurance requirements.
- Microsoft 365 & Cloud Solutions Management of full Microsoft 365 environments (Teams, SharePoint, Exchange, OneDrive) with Microsoft Defender 365 security and fully automated Microsoft 365 Backup included as standard for every client to protect against deletion, corruption, and ransomware.
- IT Strategy & CISO Services Strategic IT leadership including a dedicated Customer Success Manager, quarterly technology roadmap reviews, and a virtual CISO service for businesses with compliance obligations, covering IT strategy alignment and risk awareness.
- AI & Business Automation AI and automation services identifying, designing, and deploying solutions (including Microsoft Copilot and Power Automate) that automate repetitive admin tasks, reduce human error, and connect business applications end-to-end.
- Business Communications Modern cloud phone systems integrated with Microsoft Teams providing unified communications — one number, one system, one bill — for phones, broadband, mobile and WiFi.
- Professional IT Project Services One-time project services including office moves, infrastructure upgrades, system migrations, and installations delivered by expert project engineers on a professional-services basis.
- Hardware-as-a-Service Flexible hardware procurement model allowing businesses to spread the cost of PCs, laptops, servers, printers, and firewalls over three years with full support, 100% tax deductibility, and automatic hardware refresh at end of term.
- IT Assessment Comprehensive assessment including an initial scoping call, technical assessment, written report, and an action plan presented using a traffic-light prioritisation system; valued at £1,680 but offered free with no obligation to proceed.
Quantifiable outcome
- 95% of IT problems solved in under 1 hour
- +3 more outcomes
Companies that use Your IT Department
Customer profileNamed customers17 records
Segments6 records
Ideal customer profiles1 record
Your IT Department technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability2 records
Feature4 records
Your IT Department partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- Lantec ServicesminorPartnership on Healthwatch Nottinghamshire installation project - Lantec Services was the lead on the project with Your IT providing ongoing IT support and management after installation.
- MicrosoftcoreMicrosoft Solutions Partner managing entire Microsoft 365 environments including Teams, SharePoint, Exchange, and cloud security. Every client receives fully automated Microsoft 365 Backup as standard. Offers Microsoft Copilot and Power Automate for AI and workflow automation.
- National Cyber Security Centre (NCSC)coreCyber Essentials Plus certification provider through NCSC, providing government-backed cybersecurity assurance for clients.
Scale indicators7 records
Recent moves1 record
Expansion highlights5 records
Your IT Department competitors and assessment
Company assessmentDirect peers
- Littlefish: UK managed IT services and cybersecurity provider serving SMEs and mid-market customers with 24/7 support, cloud, and security offerings. Comparable in service mix (managed IT, security, Microsoft 365) and SME focus, though operating at a larger scale than the subject.
- Air IT: UK-based managed IT services provider targeting SMEs with managed IT support, cybersecurity, cloud, and Microsoft 365 services. Closely comparable in target market, service portfolio, and Microsoft-first delivery model, making it a direct competitor for the same SME customer segment.
- Chess ICT: UK managed IT and communications provider offering managed support, cloud, and connectivity to SMEs across multiple regions. Directly comparable as a UK SME-focused MSP with overlapping services in Microsoft 365 management and unified communications.
- Central Technology: UK managed IT services provider focused on SMEs with managed support, cloud, and cybersecurity offerings. Comparable as a UK SME MSP with similar recurring revenue model and Microsoft-centric delivery approach.
- Focus Group: UK managed services provider combining IT support, cloud, cybersecurity, and communications for SMEs. Closely comparable bundle of managed IT, security, telephony, and connectivity services for the same SME customer segment in the UK.
Broad incumbents
- ANS Group: UK-based managed services, cloud, and digital transformation provider serving mid-market and enterprise. Comparable in delivering managed IT and cloud services in the UK but operating at much larger scale and broader portfolio than the subject.
- Node4: Larger UK managed services and cloud infrastructure provider serving mid-market and enterprise customers. Overlaps on managed IT and cloud but operates at significantly larger scale and with broader data center and network capabilities than the subject.
- Six Degrees Group: UK managed cloud, hosting, and connectivity provider serving mid-market and enterprise customers. Comparable in offering managed IT-adjacent services in the UK but with a broader, more infrastructure-heavy portfolio than the subject's SME-focused managed support offering.
- Maintel: UK managed services and unified communications provider with a long operating history serving mid-market and enterprise customers. Overlaps with the subject on managed IT and communications but at materially larger scale and broader geographic footprint.
Regional players
- KCOM: UK-based managed services and connectivity provider with strong regional roots and growing national presence in managed IT and cloud. Comparable in delivering managed IT and communications to UK SMEs and mid-market, with some geographic differentiation versus the subject's East Midlands focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks1 record
Key highlights7 records
Customer concentration
Your IT Department social profiles
Digital presenceYour IT Department compliance and trust
Trust signalCompliance3 records
Your IT Department financial estimates
Financial estimateRevenue estimate
Valuation estimate
Your IT Department leadership team
Management profileNumber of profiles
Profiles2 records
Your IT Department funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Your IT Department M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Your IT Department
What does Your IT Department do?
Your IT Department is an outsourced IT department for UK SMEs with 20 to 250 staff, delivering fully managed IT support, enterprise-grade cybersecurity (EDR, 24/7 SOC, email security, automated M365 backup), Microsoft 365 cloud management, IT strategy/virtual CISO services, business communications/VoIP, and project-based IT services via a fixed monthly subscription. The offering is bundled and security-first rather than à la carte, with unlimited helpdesk support, proactive monitoring, and a dedicated Customer Success Manager for every client.
Is Your IT Department a public or private company?
Your IT Department is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Your IT Department founded?
Your IT Department was founded in 2009. It employs 11 to 50 people.
Where is Your IT Department based?
Your IT Department is headquartered in Nottingham, United Kingdom, in the Europe region.
How does Your IT Department make money?
Three revenue lines are on record. Managed IT Support Services are the primary driver. The others are hardware-as-a-Service (HaaS) and professional Services.
Who are Your IT Department's main competitors?
Direct peers on record are Littlefish, Air IT, Chess ICT, Central Technology and Focus Group. Broad incumbents are ANS Group, Node4, Six Degrees Group and Maintel. KCOM is listed as a regional player.
Does Your IT Department have an API?
No public API is recorded for Your IT Department.
What industry is Your IT Department in?
Your IT Department's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize). Its NAICS code is 541513 and its SIC code is 7370.