Texas811

What Texas811 does

Texas811, officially Texas Excavation Safety System, Inc., is a Texas nonprofit corporation founded in 1984 and headquartered in Richardson, Texas. It operates as the largest one-call notification center in the United States, serving as the statutory intermediary between excavators planning to dig and the 1,250+ utility operator and municipality members who own underground infrastructure across Texas. The organization processes over 10% of all 811 tickets nationwide under Texas Utilities Code Chapter 251, which mandates contact with a certified one-call center before excavation. Texas811 also operates five regional offices (Dallas, Houston, Austin, San Antonio, Lubbock) and a 24/7 contact center reachable via 811.

The company's technology stack centers on a One-Call Notification platform that creates locate-request tickets and routes them to registered utility members, supported by self-service Excavator and Homeowner web portals. The product portfolio layers on Positive Response, Interactive Ticket, and the Portal Plus for member-side ticket management. Three subscription add-ons — Risk Assessment (predictive analytics scoring each ticket against historical damage patterns), High-Risk Intervention (proactive phone/email outreach to high-risk excavators), and Update Filtering (suppression of unnecessary re-locate tickets) — together reportedly reduce member damages by up to 50%. In April 2026, Texas811 launched Texas811 Guardian, a patent-pending system using distributed fiber-optic sensing and machine-learning classification of vibration signatures to detect excavation activity in real-time, addressing the roughly 25% of damages caused by excavation that never generates an 811 ticket.

Texas811's revenue model is primarily usage-based: members are charged $1.15 per digital notification, with optional fax ($1.25) and voice ($2.00) channels. Customized Solutions (Risk Assessment, High-Risk Intervention, Update Filtering) are sold as multi-year subscriptions with quote-based pricing. Members are billed per notification across each registered CDC code with no volume discounts, although cost can be reduced by refining mapping data. Excavators and homeowners use the service free of charge. The organization is governed by a Board of Directors elected by its utility members and has no external venture or parent ownership.

Name

Texas811

Legal name

Texas Excavation Safety System, Inc.

Website

https://texas811.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

101–250 employees

Short description

Texas811 is a nonprofit one-call notification center founded in 1984, serving as the largest in the U.S. for 1,250+ utility operator members across Texas. It processes over 10% of all national 811 tickets, offering notification services plus predictive analytics, high-risk intervention, and the patent-pending Guardian fiber-optic sensing system.

Ownership category

akta.pro rank

Product category

Utility Damage Prevention Services

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk) (EUAJADAH)

Keywords

• Utility damage prevention
• One-call notification
• Underground utility locating
• Call before you dig
• Excavation safety services

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Utility Member Notifications (Membership): Utility operators and municipalities pay a per-notification fee to receive excavation alerts when digging is planned near their underground lines. Texas811 processes locate requests from excavators and homeowners, identifies which utilities have registered facilities near the dig site, and notifies those utility members. The service is free to excavators and homeowners. Texas811 is a nonprofit corporation owned by its utility members.
2. Base Notification Fee: $1.15 per notification for base digital notifications. Optional add-ons include $1.25 per fax notification and $2.00 per voice notification (non-emergency/dig-up). Portal/Portal Plus, custom reports, interactive ticket link, and emergency backup text alerts are included in the base fee.
3. Customized Solutions (Predictive Analytics, High-Risk Intervention, Update Filtering): Add-on subscription services for members seeking enhanced damage prevention. Includes Risk Assessment with predictive analytics, High-Risk Intervention with proactive excavator outreach, and Update Filtering to suppress unnecessary locate tickets. Pricing for these services is quote-based and requires contacting [email protected].

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Texas811 operates the statewide One-Call Notification Center for Texas, processing excavation locate requests from excavators and homeowners and notifying registered utility members so underground facilities can be marked before digging. As a nonprofit corporation owned by its 1,250 utility operator members, it charges per-notification fees for membership and sells add-on services including predictive Risk Assessment, Update Filtering, and the National High-Risk Intervention Program. Its flagship innovation is Texas811 Guardian, a patent-pending distributed fiber-optic sensing system that detects excavation activity in real-time and identifies unauthorized digging that bypasses the 811 process.

Product overview

Texas811 is a nonprofit one-call notification center founded in 1984, operating as the largest one-call center in the country. The company offers a platform-based architecture centered on the One-Call Notification system, which processes locate requests and alerts utility members to planned excavations. The core offering is complemented by communication tools (Positive Response, Interactive Ticket, The Portal Plus), an innovative sensing product (Texas811 Guardian - patent-pending fiber-optic excavation detection), and analytics-driven add-on modules (Risk Assessment, Update Filtering, National High-Risk Intervention Program) that together form a comprehensive damage prevention ecosystem. Membership includes base access at $1.15 per notification with optional add-on services for customized solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Texas811 Guardian: Patent-pending next-generation damage prevention system using distributed fiber-optic sensing to detect excavation activity in real-time and alert utility operators to unauthorized excavations.

Products and services

• One-Call Notification Core notification service that creates locate tickets when excavators or homeowners plan to dig, alerts registered utility member companies, and enables locators to mark underground lines before excavation begins. Free to excavators and homeowners; utility members pay per notification.
• Texas811 Guardian Patent-pending distributed fiber-optic sensing system that detects excavation activity in real-time, validates against active 811 tickets, and alerts utility operators with GPS location and excavation type (mechanical vs. manual) when unauthorized digging is detected near protected underground utilities.
• The Portal Plus

Quantifiable outcome

• Up to 50% reduction in excavation damages for members combining risk assessment with high-risk intervention
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• MISS DIG 811coreStrategic or Co-development Partner · 1 June 2026MISS DIG 811 is Michigan's One-Call notification center. Texas811 co-leads the OCEAN (One Call Executive Apprentice Network) 811 Executive Apprentice Program with Tennessee 811. The program addresses the industry's projected leadership gap as over half of current One Call executive leaders are expected to retire within 5-10 years.
• Tennessee 811coreStrategic or Co-development Partner · 1 June 2026Tennessee 811 co-leads the OCEAN 811 Executive Apprentice Program with Texas811. The program is a competitive six-month leadership initiative with over 240 hours of instruction, designed to develop next-generation One Call executive leaders across the industry.
• Luna/OptaSensecoreTechnology or IntegrationLuna/OptaSense provides the fiber-optic sensing technology and interrogator units powering Texas811 Guardian. Luna/OptaSense won the Fiber Optic Sensing Association Innovation Award for Damage Prevention for their project with Texas811 and CenterPoint Energy. The technology uses machine learning and AI classification algorithms to detect unique vibration signatures from excavation activity.
• CenterPoint EnergycoreTechnology or IntegrationCenterPoint Energy participated in the pilot deployment of Texas811 Guardian fiber-optic sensing technology alongside Luna/OptaSense and Texas811, winning the Fiber Optic Sensing Association Innovation Award for Damage Prevention.
• Fiber Optic Sensing AssociationminorStrategic or Co-development PartnerIndustry association for fiber-optic sensing technology. Hosted a December 2025 webinar featuring Texas811's Guardian technology and serves as a platform for industry collaboration and innovation recognition.
• Axim GeospatialminorImplementation/ SI/ Consulting PartnerRecommended contractor for utility mapping development. Texas811 refers members seeking support in developing utility mapping to submit to Texas811 to Axim Geospatial as a recommended partner.
• Magnolia RiverminorImplementation/ SI/ Consulting PartnerRecommended contractor for utility mapping development. One of Texas811's recommended partners for members needing support developing utility mapping for submission.
• Paratum SolutionsminorImplementation/ SI/ Consulting PartnerRecommended contractor for utility mapping development. One of Texas811's recommended partners for members needing support developing utility mapping for submission.
• Core PhoenixminorImplementation/ SI/ Consulting PartnerRecommended contractor for utility mapping development. One of Texas811's recommended partners for members needing support developing utility mapping for submission.
• Alliance of Innovation and Infrastructure (AII)minorStrategic or Co-development PartnerAII published a policy brief 'Enhancing Damage Prevention and Infrastructure Resilience' on March 12, 2025, referencing Texas811's work. Represents a thought leadership alignment on damage prevention policy at the intersection of infrastructure protection and innovation.
• Damage Prevention Council of Texas (DPC)coreStrategic or Co-development PartnerIndustry association for damage prevention professionals in Texas. Texas811 Damage Prevention Managers serve as board members and represent Texas811 at DPC meetings and events. John Sparks serves as President of DPC of Texas. Texas811 hosts DPC events including Excavation Safety Days.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Common Ground Alliance (CGA): National nonprofit association dedicated to preventing damage to underground infrastructure across the US. While not a direct competitor, CGA sets industry standards, publishes DIRT reports, and convenes stakeholders that Texas811 engages with, making it a key broader industry peer.

Emerging players

• KorTerra: Provider of utility locate request management software used by utility operators and one-call centers. Comparable technology peer to Texas811's Portal Plus platform, addressing similar damage prevention workflow needs.
• PelicanCorp: Provider of software solutions for one-call centers, utility asset management, and damage prevention workflows globally. Serves many of the same one-call centers that are Texas811's peers and competes in the technology layer that supports the same customer base.
• USIC (US Infrastructure Corp): Largest private utility locating services provider in North America, performing the physical locate and mark work that follows Texas811's notification tickets. Functions as a downstream partner in the same damage prevention ecosystem as Texas811.

Direct peers

• Tennessee 811: Tennessee's statewide one-call notification center providing the same core service as Texas811 to utilities, excavators, and homeowners. Co-leads the OCEAN Executive Apprentice Program with Texas811 and represents a directly comparable one-call center in a different state.
• Indiana 811: Indiana's statewide one-call notification center serving utility operators, excavators, and homeowners with locate request processing and damage prevention services. Comparable member-funded nonprofit model to Texas811.
• MISS DIG 811: Michigan's statewide one-call notification center directly comparable to Texas811, providing excavation notification and damage prevention services for utility members. MISS DIG 811 is a co-leader with Texas811 in the OCEAN Executive Apprentice Network, making it the closest operational and organizational peer.
• Sunshine 811: Florida's statewide one-call notification center, one of the largest by volume in the US. Provides equivalent services to Texas811 including locate request processing, member notification, and damage prevention education for utility operators.
• Georgia 811: Georgia's statewide one-call notification center providing excavation notice services to utility members. Operates a similar notification, positive response, and damage prevention training model as Texas811.
• USA North 811 (Dig Safely New York): New York's statewide one-call notification system serving utilities, municipalities, and excavators. Comparable in mission and member-driven nonprofit structure to Texas811, with a strong focus on damage prevention training and public awareness.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key highlights7 records

Customer concentration

• Xx.com/texas811
• YouTubeyoutube.com/user/MrTexas811
• Facebookfacebook.com/TESS.Texas811
• LinkedInlinkedin.com/company/texas811
• Instagraminstagram.com/tx_811

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Texas811