What Simple Call Solutions does

Simple Call Solutions is a privately held, founder-led bilingual business process outsourcing (BPO) and contact center provider founded in 2006 by Dennis J. Fitzgerald Jr. and headquartered in the United States (with an operational footprint in Austin, TX per its own materials and an incorporated presence in New York per firmographic data). Its core proposition is delivering English/Spanish customer experience services to US-based clients, leveraging near-shore operations in Costa Rica that access bilingual labor at approximately 40% of US wage levels; 96% of clients are based in the United States.

The company's product portfolio spans three core lines — Answering Service (shared-agent model with Pay Per Call pricing), Customer Support (specialized bilingual agents with Pay Per Minute billing in 6-second increments), and Customer Retention/Telemarketing (outbound calls with cross-sell/upsell and reporting) — supplemented by add-on modules including SMS Services (web-based platform with non-expiring messages), Live Chat, Order Taking, Translation Services, Training and Talent Management, Consulting, and Web Services. Underlying technology consists of standard contact-center tooling plus a proprietary web-based SMS platform with POS/CRM integration, a Live Chat button/integration capability, and an exclusive 'Web Traffic System' for social-to-web conversion. There is no evidence of proprietary AI/ML, automation, speech analytics, or conversational AI capabilities; the value proposition rests on human-delivered bilingual service and labor cost arbitrage.

Commercially, Simple Call Solutions operates a direct B2B sales motion targeting enterprise, mid-market, and SMB clients through its website, toll-free number, and contact forms, with a 2-week free trial and month-on-month contracts lowering SMB acquisition friction. Revenue mechanics combine usage-based (per minute, per call, per SMS), subscription (flat rate), and transaction-fee (order taking with cross-sell) pricing across at least eleven verticals including Legal, Retail, E-commerce, Real Estate, Insurance & Financial Services, DRTV, Medical, Higher Education, News & Media, Food & Restaurant, and Consumer Packaged Goods. The company has no disclosed institutional investors, no funding rounds, no M&A activity, and no named marquee enterprise customers; firmographic data places headcount at 11-50 employees, which conflicts with website copy referencing 75,000+ associates and 150 offices across 25 countries (likely third-party aggregator language rather than the company's own infrastructure).

Name

Simple Call Solutions

Legal name

simplecallsolutions Group

Website

https://simplecallsolutions.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Simple Call Solutions is a privately held bilingual US-Costa Rica contact center and BPO provider founded in 2006, delivering English/Spanish answering, customer support, SMS, and live chat services to US-based SMB, mid-market, and enterprise clients at near-shore labor cost.

Ownership category

akta.pro rank

Product category

Contact Center & Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421), Telemarketing Bureaus and Other Contact Centers (561422), Translation and Interpretation Services (541930)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Multilingual & Global Shared-Service Contact Centers (BPAAAAAL), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)

Keywords

• Call center services
• Business process outsourcing
• Bilingual answering service
• Customer support outsourcing
• SMS marketing services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Pay Per Minute Customer Support: Usage-based billing model where clients pay only for time when an agent is on the phone with a customer. Billed in 6 second increments with 30 second minimum per call. Cost effective alternative for 24/7 support.
2. Pay Per Call Answering Service: Pricing model for answering service enabling even small businesses to have 24/7 answering service. Month-on-month terms with no long contracts after trial.
3. Flat Rate Pricing: Alternative flat rate pricing available for customer support, providing predictability for clients preferring fixed costs.
4. Order Taking Services: Outbound services including order taking with cross-sell and up-sell on every call, reported to increase orders by phone by average of 33%.
5. SMS Services: SMS platform with per-message or package-based pricing. Bulk SMS purchase available with messages that never expire.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Simple Call Solutions provides bilingual (English/Spanish) contact center and business process outsourcing services to primarily US-based clients via nearshore operations in Costa Rica. Core offerings include a shared-agent 24/7 Answering Service (Pay Per Call), highly customizable Customer Support (Pay Per Minute in 6-second increments), Customer Retention/Telemarketing, and a web-based SMS platform, supplemented by Live Chat, Order Taking, Translation, Training & Talent Management, Consulting, and Web Services.

Product overview

Simple Call Solutions is a bilingual contact center and business process outsourcing company founded in 2006, offering a suite of human-powered communication services. The core product portfolio includes Answering Service (shared-agent model with Pay Per Call pricing), Customer Support (specialized bilingual agents with Pay Per Minute billing), and Customer Retention via telemarketing. These are supplemented by add-on services including SMS Services (web-based platform), Live Chat, Order Taking, Translation Services, Training and Talent Management, Consulting, and Web Services. The company operates nearshore in Costa Rica, providing services at approximately 40% of US labor costs while maintaining bilingual (English/Spanish) capabilities, with 96% of clients based in the United States.

Differentiator

Problem solved

Functional benefit

Products and services

• Answering Service A shared-agent model answering service where multiple clients share agents with similar skill sets, providing 24/7 coverage via Pay Per Call pricing. Agents represent client brands transparently and deliver messages through multiple options, accessible to even small businesses via month-on-month contracts after a 2-week free trial.
• Customer Support Highly customizable customer service with specialized agents acting as brand and knowledge experts for each client account. Delivered 100% bilingual (English/Spanish) with Pay Per Minute billing in 6-second increments (Flat Rate pricing also available), serving clients across Legal, Higher Education, Retail, Financial Services & Insurance, News & Media, Food & Restaurant, and Consumer Packaged Goods industries.
• Customer Retention / Telemarketing Interactive telemarketing and customer retention service enabling outbound calls with real-time strategy adjustment, combined with software offering result tracking, call stats, and detailed reporting. Cross-sells and up-sells on every call, reportedly increasing orders by an average of 33%.
• SMS Services Advanced web-based SMS platform enabling clients to create new customers and maintain/target existing customers for mobile communication, ads, reminders, and announcements. Supports easy integration with POS or CRM software, with messages that never expire and per-message or bulk SMS purchase pricing.
• Live Chat Full-service 24/7 Live Chat support delivered by Simple Call Solutions' bilingual agents. Can be enabled by adding a Live Chat button to the client's website or by connecting to the client's existing Live Chat software.
• Order Taking Dedicated order-taking service where the sole focus is maximizing each call through cross-selling and up-selling techniques. Designed to drive additional revenue per call and increase overall phone orders for clients.
• Translation Services Professional translation services supporting bilingual (English/Spanish) communication needs for clients seeking to communicate with Hispanic consumers or operate across English and Spanish language requirements.
• Training and Talent Management Talent acquisition and management services for staffing client-specific positions, leveraging the nearshore Costa Rican locations to provide a bilingual educated workforce. Includes recruitment, training, and ongoing management of client-dedicated staff.
• Consulting Business process outsourcing consulting to help clients optimize operations and improve customer experience management. Offered as a standalone advisory engagement leveraging the company's BPO expertise.
• Outsourcing / Web Services Web services offering website creation integrated with social media outlets, high-impact business video production, and an exclusive Web Traffic System designed to connect websites to social media and drive visitor conversion and purchases.

Quantifiable outcome

• Cost savings of 40% compared to US-based call centers
• +3 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Liveops: US-based virtual contact center operating on a work-at-home agent model providing customer support, sales, and customer retention across multiple verticals. Comparable on the customer support and customer retention/telemarketing product lines and flexible, scalable delivery model.
• Smith.ai: Virtual receptionist and live chat/SMS service combining AI and human agents, serving SMBs and professional services with bilingual coverage. Comparable on multi-channel (voice + chat + SMS), shared-agent answering model, and SMB-focused inbound call handling.
• Teleperformance: One of the world's largest BPO/contact center operators with multilingual omnichannel CX delivery across onshore, near-shore, and offshore geographies. Directly comparable to Simple Call Solutions on core service model (inbound/outbound voice, customer support, telemarketing) and on multi-language customer engagement, though at vastly larger scale.
• AnswerConnect: Live answering service and customer support provider offering 24/7 bilingual coverage with pay-per-call pricing for SMBs and mid-market clients. Directly comparable on bilingual answering, pay-per-call pricing model, and SMB customer base.
• Concentrix: Global CX/BPO provider offering customer service, sales, and digital customer experience across dozens of languages and multiple delivery regions. Directly comparable on service portfolio (inbound support, retention/telemarketing, digital channels) and target Fortune 500 / mid-market customers, though operating at significantly greater scale and breadth.
• Alorica: Privately held global BPO with near-shore delivery in Latin America (including Costa Rica) offering customer support, retention, and digital CX across multiple languages. Directly comparable for the near-shore bilingual delivery model and SMB/mid-market customer engagement focus.
• Foundever (formerly Sitel / SYKES): Large global CX/BPO operator providing customer support, sales, and trust & safety services with multilingual delivery across multiple regions. Closely comparable to Simple Call Solutions on omnichannel voice/chat/SMS support and enterprise customer base.
• Ruby Receptionists: US-based live virtual receptionist and answering service for SMBs and professional services firms, with chat and small-business inbound call handling. Comparable on the Answering Service product, Pay Per Call pricing model, and SMB target market.
• PATLive: US-based 24/7 live answering service for SMBs with order taking, customer support, and overflow call handling. Comparable on the shared-agent answering service product, Pay Per Call pricing model, and SMB customer segment.
• TTEC (TeleTech Holdings): Customer experience technology and services company with onshore, near-shore, offshore, and work-at-home delivery, including multilingual customer support and digital CX. Directly comparable on service mix and delivery model, with deeper investment in proprietary CCaaS/AI tooling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/SimpleCallSolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Simple Call Solutions