Sapphire Coast Community Aged Care Group

What Sapphire Coast Community Aged Care Group does

Sapphire Coast Community Aged Care Group (SCCAC) is a community-owned, not-for-profit aged care organisation headquartered in Bega, NSW, Australia, serving older people across the Bega Valley region on the NSW South Coast. It operates three integrated service lines: residential aged care (Hillgrove House in Bega, Imlay House in Pambula), retirement living across three villages (The Oaks Country Village and The Glen in Bega; The Kennedy Homes in Bombala) totalling 99 villas, and home care services delivered from Eden to Bermagui under the Australian Government's Support at Home program (launched 1 November 2025) and Veterans' Home Care arrangements via the Department of Veterans Affairs. The organisation also accepts tax-deductible donations as a registered charity.

Revenue mechanics combine government-subsidised home care packages (8 care levels), per-resident residential aged care funding, retirement-village entry licences plus recurring fortnightly fees (e.g., AU$535,000-AU$580,000 entry at The Kennedy Homes), and donations. Go-to-market is community-led: client access is mediated through the My Aged Care government assessment system and direct enquiry, with no formal digital marketing channel. Back-office technology is limited to the Complicare suite (Hillgrove House, Home Care, Imlay House portals) for staff access and compliance, and CompliLearn for employee training — there are no proprietary technology assets, apps, or AI capabilities evidenced.

Governance is by a community board chaired by Daniel Murphy, with Julie Evans as CEO. Strategic positioning emphasises personal, consistent carer relationships and warm, homelike environments as differentiation against larger for-profit and NFP competitors. Capacity expanded materially during 2024-2025 with the opening of two new retirement villages, and the Kennedy Homes (December 2025) signals intent to extend the model beyond the core Bega catchment.

Name

Sapphire Coast Community Aged Care Group

Legal name

Sapphire Coast Community Aged Care Ltd

Website

https://sapphirecoastagedcare.org.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Sapphire Coast Community Aged Care Group is a community-owned, not-for-profit aged care organisation in Bega, NSW, Australia, delivering residential aged care (two homes), retirement living (99 villas across three villages), and government-subsidised home care to older residents of the Bega Valley region.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Single-Site CCRCs (HLADAEAE)

akta.pro secondary industries

Nonprofit / Faith-Based CCRCs (HLADAEAC), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), Elder Services & Aging Support (BPAGAEAF)

Keywords

• Residential aged care
• Retirement living villages
• Home care services
• Senior care facilities
• Community aged care

Headquarters

HQ city

Bega

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Home Care Services: Home care services including Support at Home program (Australian Government launched 1 November 2025, replacing Home Care Packages), home care packages, and veterans' services. Services include meal preparation, housekeeping, personal care, transport, medication monitoring, respite care.
2. Residential Aged Care: Residential aged care services at Hillgrove House (Bega) and Imlay House (Pambula) providing accommodation and care for older people.
3. Retirement Living: Retirement village living at The Glen (42 villas), The Oaks Country Village (42 villas), and The Kennedy Homes (15 villas). Revenue from entry fees and ongoing fortnightly fees.
4. Donations and Bequests: Registered charity accepting tax-deductible donations (AU$2 or more) to support services, facility refurbishment, and staff training.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Sapphire Coast Community Aged Care Group is a community-created, not-for-profit organisation providing a complete range of aged care services across the Bega Valley region. Its offerings comprise residential aged care at Hillgrove House (Bega) and Imlay House (Pambula), retirement living across three villages totalling 99 villas (The Glen, The Oaks Country Village, The Kennedy Homes), and government-subsidised home care services delivered in clients' homes under the Australian Government's Support at Home program.

Product overview

Sapphire Coast Community Aged Care Group is a community-created, not-for-profit aged care organization offering a complete range of specialized services including residential aged care (Hillgrove House in Bega, Imlay House in Pambula), retirement living villages (The Glen and The Oaks Country Village in Bega, The Kennedy Homes in Bombala), and home care services. The organization operates under the Australian Government's Support at Home program.

Differentiator

Problem solved

Functional benefit

Products and services

• Hillgrove House Residential Aged Care

Quantifiable outcome

• The Glen officially opened 1 October 2024 with over 120 residents, staff, community members, and board members attending

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor and core.

• Bega Cheese Ltd.minorStrategic or Co-development Partner · 1 October 2024Barry Irvin, Chairman of Bega Cheese Ltd., delivered keynote address at The Glen Retirement Village official opening ceremony on 1 October 2024.
• My Aged Care (Australian Government)coreStrategic or Co-development PartnerGovernment referral pathway for aged care services. Clients assessed through My Aged Care system and referred to SCCAC for home care packages and services under the Support at Home program.
• Department of Veterans AffairscoreStrategic or Co-development PartnerProvides Veterans' Home Care services to eligible veterans. Arranges home care, gardening, and lawn care services for veterans' home care package clients.
• NSW HealthminorStrategic or Co-development PartnerHealth service provider partnership. Staff access portal links to NSW Health COVID-19 resources and information for staff reference.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Bupa Aged Care Australia: Major international healthcare operator with significant Australian residential aged care footprint. Comparable residential care offering but operates at multinational scale without retirement villages.
• Opal Aged Care: Largest private residential aged care operator in Australia with 80+ facilities. Comparable residential care focus but at national for-profit scale; competes for staff and residents in regional NSW markets.
• Estia Health: ASX-listed residential aged care provider with 70+ homes across Australia. Comparable residential care service line but operates at public-company scale without retirement villages or home care integration.

Direct peers

• Uniting NSW.ACT: Largest community services nonprofit in NSW/ACT, operating residential aged care, retirement living, and home care with regional NSW presence. Comparable full-service nonprofit aged care portfolio with community-embedded service model.
• Whiddon Group: Large NSW-based nonprofit aged care provider operating residential care homes, retirement living, and home care services across regional and metro NSW. Highly comparable nonprofit community model with multi-site residential and retirement living portfolio.
• Anglican Care: Faith-based nonprofit aged care provider in NSW/ACT offering residential care, retirement living, and community/home care services. Comparable nonprofit service spectrum and regional NSW operational footprint.
• Catholic Healthcare: Faith-based nonprofit operating residential aged care, retirement living, and home care across NSW and SE Queensland. Comparable mission-driven multi-service aged care model with retirement village portfolio.
• Bolton Clarke: National nonprofit (formerly RDNS) providing residential aged care, retirement living, and home care across Australia. Closely comparable three-pillar model with strong home care and retirement living operations.
• IRT Group: Community-owned nonprofit providing retirement living, residential aged care, and home care across NSW, with strong regional presence. Comparable business model with similar three-service-line continuum and coastal NSW exposure.
• BaptistCare: Faith-based nonprofit aged care and community services organization operating residential care, retirement living, and home care across NSW, ACT, WA, and SA. Directly comparable full-service continuum and nonprofit community-driven mission.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/sapphireagedcare
• LinkedInlinkedin.com/company/sapphire-coast-community-aged-care-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sapphire Coast Community Aged Care Group