Alert Association

What Alert Association does

Alert Association (ALERTE), legally Association Lyonnaise d'Entraide et de Recours par Téléphone, is a non-profit teleassistance association founded in 1979 in Lyon, France, and operating under the French law of 1901 (registration W 691054157; SIREN 311 702 518). It provides subscription-based remote emergency response services for elderly and vulnerable individuals living at home, with a 24/7 monitoring center that receives alerts from wearable or stationary devices and dispatches help to subscribers or their designated contacts.

The company sells four core monthly subscription tiers: ALERTE Essentiel (€22/month, basic home monitoring), Alerte Sérénité (€27/month, the most popular tier, with technician on-site maintenance), ALERTE Liberté (€35/month, GPS-enabled mobile device for outdoor use), and Alerte Vidéobienveillance (€40.50/month, 360° intelligent camera-based event detection). Engineering and service elements include wearable alert pendants/bracelets, mobile GPS tracking, and video monitoring connected to a staffed response center. All subscriptions qualify for the 50% French tax credit under the Services à la Personne framework, reducing effective cost to €11–€20.25/month. Distribution is primarily direct sales with free in-home pre-visits and technician installation, supplemented by referrals from healthcare providers, social services, housing collectives, mutual insurers, and regional banks. The company employs 11–50 staff and serves subscribers nationwide in France after originating in Auvergne-Rhône-Alpes.

The business model is recurring subscription revenue with no contractual commitment duration, augmented by optional add-ons such as ALERTE Conciergerie, ALERTE Handicap (occupational therapist-led personalization), Happy Visio (wellness video content), telephone comfort calls, and preventive social follow-up. The "Pour les Pros" channel extends the offering to collective housing and healthcare institutions through partnership-based B2B sales. Revenue is not disclosed, and the organization operates without external funding rounds or M&A activity.

Name

Alert Association

Legal name

Association Lyonnaise d'Entraide et de Recours par Téléphone

Website

https://alerte-france.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

Alert Association (ALERTE) is a Lyon-based non-profit association providing subscription teleassistance services—24/7 emergency response via wearable devices, GPS, and video monitoring—for elderly and vulnerable individuals living at home across France, distributed through direct sales and healthcare provider referrals.

Ownership category

akta.pro rank

Product category

Personal Emergency Response Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro industry

PRIMARYHSAHAHAG

Emergency Dispatch, Call Center Monitoring & Response Services

Home & Personal Services/Home Security, Alarm & Smart Home Services/Personal Emergency Response Systems (PERS) & Medical Alert

SECONDARYHSAHAHAE

Caregiver Monitoring, Check-In & Family Notification Platforms

Home & Personal Services/Home Security, Alarm & Smart Home Services/Personal Emergency Response Systems (PERS) & Medical Alert

SECONDARYHSAHAAAL

Personal Emergency Response (PERS) & Medical Alert Monitoring

Home & Personal Services/Home Security, Alarm & Smart Home Services/Monitored Security & Intrusion Alarm Services

SECONDARYHSAHAHAC

Fall Detection & Automatic Alert Monitoring Services

Home & Personal Services/Home Security, Alarm & Smart Home Services/Personal Emergency Response Systems (PERS) & Medical Alert

SECONDARYHSAHAHAI

Wearable Medical Alert Devices (Pendants, Watches, Bands)

Home & Personal Services/Home Security, Alarm & Smart Home Services/Personal Emergency Response Systems (PERS) & Medical Alert

SECONDARYHSABAAAG

Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical)

Home & Personal Services/Elder Care & In-Home Care Services/Non-Medical Companion Care

SECONDARYHSABAJAL

Emergency Response Systems (PERS) Setup & Home Alerting Solutions

Home & Personal Services/Elder Care & In-Home Care Services/Home Safety Assessment & Aging-in-Place Modifications

Keywords

• Teleassistance services
• Medical alert monitoring
• Elderly care solutions
• Emergency response systems
• Personal safety monitoring

Headquarters

HQ city

Lyon

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Monthly Subscription Fees: Recurring monthly subscription revenue from four service tiers (Essentiel, Sérénité, Liberté, Vidéobienveillance) ranging from €22 to €40.50 per month. All subscriptions include 50% tax credit eligibility.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Alert Association provides subscription-based teleassistance (personal emergency response) services for elderly and vulnerable individuals in France. Its core offering combines a 24/7 human-staffed monitoring center with wearable alert devices, optional GPS-enabled mobile protection, and intelligent video monitoring, supported by free in-home pre-visits and technician installation. Four tiered subscriptions (€22–€40.50/month) plus add-on services such as ALERTE Conciergerie and ALERTE Handicap form the customer-facing portfolio.

Product overview

Alert Association (Association ALERTE) operates as a teleassistance (medical alert/life alert) service provider for vulnerable individuals, offering a portfolio of four core service tiers—ALERTE Essentiel (basic 24/7 home assistance at €22/month), Alerte Sérénité (the most popular option with real-time remote equipment monitoring at €27/month), ALERTE Liberté (portable GPS-enabled outdoor coverage at €35/month), and Alerte Vidéobienveillance (intelligent 360° camera-based surveillance at €40.50/month). All core offerings qualify for 50% French tax credits. The product line is supplemented by value-added services including ALERTE Conciergerie (concierge finding trusted professionals), ALERTE Handicap (occupational therapist-led personalized assessments), Happy Visio (free video conferencing platform for wellness/prevention), Réconfort téléphonique (weekly telephone comfort calls), Suivi préventif et social (preventive social activities and conferences), and technical services like pre-home visits and pre-diagnostics. The portfolio follows a tiered architecture ranging from basic to premium video-based monitoring, augmented by support services for social connection and professional assistance.

Differentiator

Problem solved

Functional benefit

Products and services

• ALERTE Essentiel Basic teleassistance subscription providing 24/7 home monitoring for elderly or vulnerable subscribers, with a wearable alert device, round-the-clock access to the monitoring center, and emergency response coordination. Priced at €22/month before tax credit (€11/month after 50% French tax credit).
• Alerte Sérénité Complete home teleassistance subscription marketed as the most popular tier, including remote and real-time technical monitoring of equipment, 24/7 monitoring center support, and on-site technician visits and equipment replacement in case of technical failure. Priced at €27/month (€13.50/month after 50% tax credit).
• ALERTE Liberté Mobile GPS-enabled teleassistance subscription that works both inside and outside the home. The portable device allows the monitoring center to geolocate the subscriber and alert family or emergency services when needed. Priced at €35/month (€17.50/month after 50% tax credit).
• Alerte Vidéobienveillance Premium teleassistance subscription using an intelligent 360° camera system to detect unusual events in real time, with instant alerts and remote visual verification of subscriber wellbeing. Priced at €40.50/month (€20.25/month after 50% tax credit).
• ALERTE Conciergerie Concierge service that sources trusted professionals for small jobs, grocery delivery, administrative assistance, transportation, digital assistance, and pet sitting, available to subscribers starting at €10.
• ALERTE Handicap Specialized service in which an occupational therapist and technicians assess the subscriber's needs at home and propose 100% personalized teleassistance solutions with tailored equipment and a custom quote.
• Réconfort téléphonique Telephone comfort service offering up to 6 weeks per year of dedicated telephone support for subscribers who are alone, hospitalized, or whose loved ones are absent, providing regular wellness calls and human contact.
• Suivi préventif et social Preventive and social follow-up program offering conferences, workshops, and social moments to promote prevention and social connection for subscribers.

Quantifiable outcome

• Installation within 48 hours of subscription
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Happy VisiocoreStrategic or Co-development PartnerPartnership with Happy Visio platform to provide free video conferences on health, wellness, and prevention topics for ALERTE subscribers. Subscribers receive free access to the platform with activities, conferences, and interactive sessions led by professionals, available live or on replay.
• Métropole AidanteminorGTM or Marketing PartnerPartnership with Métropole Aidante organization, part of the broader Aidantat network, supporting caregivers and families dealing with elderly care challenges in the Lyon metropolitan area.
• Radiance MutuelleminorGTM or Marketing PartnerPartnership with Radiance Mutuelle, a mutual health insurance provider, for joint events and prevention initiatives for seniors in the region.
• Caisse d'Épargne Rhône-AlpesminorGTM or Marketing PartnerRegional partnership with Caisse d'Épargne bank for financial wellness and senior protection initiatives in the Rhône-Alpes region.
• Institut MérieuxminorOthersPartnership with Institut Mérieux, a healthcare research and diagnostics organization, for health-related events and senior wellness initiatives.
• AfrataminorOthersPartnership with Afrata, an organization supporting elderly care and prevention in France.
• Services à la PersonneminorChannel Partner/ Reseller/ DistributorPartnership with home services organizations operating under the 'Services à la Personne' framework, which provides tax advantages for household services including teleassistance.

Scale indicators3 records

Recent moves6 records

Expansion highlights10 records

Direct peers

• Filien ADMR: French PERS service provider affiliated with the ADMR network of home services. Directly comparable on wearable alert devices, 24/7 monitoring, and elderly-at-home target market, with a comparable association/nonprofit-style operating model.
• Vitaris: French PERS/teleassistance operator offering pendant-based emergency response and 24/7 monitoring. Direct competitor to ALERTE in the same French market with comparable product and target customer.
• SeniorAdom: French teleassistance and home-support service for seniors. Competes head-to-head with ALERTE on the same core product (PERS pendant + monitoring), similar subscription tiers, and similar reliance on the Crédit d'impôt framework.
• Présence Verte: One of the leading French teleassistance (PERS) operators with a nationwide network and similar 24/7 monitoring center model. Directly comparable on product offering, target customer (elderly at home), and subscription-based pricing, though operating at a larger national scale than ALERTE.

Broad incumbents

• Legrand Care (formerly Tynetec/Legrand): Major building-systems incumbent with a digital health/PERS portfolio (telecare hubs, dispersed alarms). Comparable on the underlying PERS technology stack, but as part of a much wider electrical-and-digital-building portfolio rather than a focused subscription service.
• Europ Assistance (teleassistance): Global assistance giant with French teleassistance offerings for elderly individuals. Comparable on the 24/7 call-center-led emergency response model, but operates as a broad multi-line assistance business rather than a focused regional PERS specialist.
• Tunstall Group: UK-headquartered incumbent in telecare/PERS with European operations. Comparable on technology-enabled elderly monitoring (wearables, hubs, call-center response), but operates as a much larger, internationally diversified player with B2G contracts rather than ALERTE's regional association model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/AssociationAlerte
• Instagraminstagram.com/associationalerte

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alert Association