EMTEX

Cloud Telecommunications Servicesemtex.de

EMTEX GmbH is a privately held German telecom operator that provides cloud-based telephony services — toll-free (0800), local (Geo), and premium-rate (0900) numbers, CloudVoice IVR, REST API, and SIP trunking — to SMB and mid-market businesses across 50+ countries.

Company typePrivate
Founded1995
HeadquartersErlangen, Germany
Headcount11–50
GTM typeB2B
OfferingServices

What EMTEX does

EMTEX GmbH is a privately held German telecommunications service provider headquartered in Aurachtal near Erlangen, founded by Markus Enzinger in 1995 and formally incorporated in 1997 following the liberalization of the German telecom market. The company operates under a Bundesnetzagentur license (Reg-Nr. 02/030) and serves businesses that require toll-free (0800), local/geo (Ortsnetz), and premium-rate (0900) phone numbers in Germany and internationally, alongside intelligent call routing and contact-center integration.

Its core product is CloudVoice, an in-house developed cloud telephony platform delivered on a rental/subscription basis without customer hardware investment. CloudVoice comprises three core modules — CloudVoice IVR (speech dialog, pre-qualification, waiting loops, call recording, fax2mail/voice2mail), CloudVoice API (REST interface for routing, blacklist management, number ordering, statistics, outbound calls, and live call events), and CloudVoice SIP (VoIP trunking and termination to 200+ countries with encryption and HD voice). The platform is hosted on geo-redundant dedicated servers in German data centers with multiple carrier interconnections, supporting thousands of simultaneous calls and immediate activation across all 5,200 German local networks.

EMTEX monetizes through a mix of recurring subscription fees (platform rental, monthly number fees) and usage-based call termination charges, supplemented by ancillary audio production services for IVR announcements. Distribution is primarily via an online self-service portal and direct website sales to SMB and mid-market customers across Europe, North America, Asia Pacific, Latin America, and the Middle East/Africa. The company positions itself on 28+ years of operational track record, regulatory licensing, in-house software, and Germany-based infrastructure as differentiators against larger CPaaS and incumbent telecom competitors.

EMTEX firmographics

Firmographics

Name: EMTEX
Legal name: EMTEX GmbH
Website: https://emtex.de
Company type: Private
Founded year: 1995
Operating status: Operating
Headcount range: 11–50 employees
Short description: EMTEX GmbH is a privately held German telecom operator that provides cloud-based telephony services — toll-free (0800), local (Geo), and premium-rate (0900) numbers, CloudVoice IVR, REST API, and SIP trunking — to SMB and mid-market businesses across 50+ countries.
Ownership category
akta.pro rank

EMTEX industry classification

Industry

Product category: Cloud Telecommunications Services
NAICS: Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
SIC: Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)
akta.pro primary industry: Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

Cloud telephony services
VoIP termination
Toll free numbers
IVR platform
SIP trunking

Where EMTEX is headquartered

Location

Headquarters

HQ city: Erlangen
HQ country: Germany
HQ region: Europe

Offices1 record

Markets served

EMTEX business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

CloudVoice Platform Rental: CloudVoice telephony platform offered on rental/subscription basis in the cloud without hardware/software investment. Pay-per-use model.
Phone Number Services: Monthly fees for toll-free (0800), local (Geo), and premium rate (0900) phone numbers in Germany and 50+ countries.
Usage-based Call Termination: Call termination charges for routing calls to 200+ countries at competitive rates.
Audio Production: Professional audio recording services for IVR announcements with German and multi-language speakers.

Pricing tiers

Model	Billing	Price
Subscription	Monthly	CloudVoice IVR Platform
Unit Pricing	Pay-as-you-go	0900 Premium Rate Numbers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

EMTEX product offering

Product offering

Core offering

EMTEX GmbH operates a cloud-based telephony platform (CloudVoice) that provides IVR speech-dialog routing, a REST API for automation, SIP trunking for VoIP termination to 200+ countries, and telephone numbers (0800 toll-free, 0900 premium rate, and Geo/local numbers) in more than 50 countries. The platform runs on geo-redundant dedicated servers in German data centers and is offered on a rental basis without hardware or software investment.

Product overview

EMTEX GmbH offers a cloud-based telephony platform called CloudVoice with three core product modules: CloudVoice IVR (speech dialog/intelligent call routing), CloudVoice API (REST API for automation), and CloudVoice SIP (VoIP termination). The platform is designed to work with phone numbers including 0800 toll-free numbers (47 countries), Geo/local phone numbers (50+ countries, 5200 German networks), and 0900 premium rate numbers. Additional services include audio production for IVR announcements and a customer portal for account management. The company operates geo-redundant infrastructure in Germany and has been providing telecom services since 1995.

Differentiator

Problem solved

Functional benefit

Brands

CloudVoice: Cloud-based telephony platform providing IVR, API, and SIP services for phone number management and call processing
CloudVoice IVR
CloudVoice API
CloudVoice SIP

Products and services

CloudVoice Platform Cloud-based telephony platform providing IVR, REST API, and SIP services for processing inbound calls with intelligent routing, call recording, and real-time analytics. Designed for businesses needing professional telephone services.
CloudVoice IVR Speech dialog platform in the telephone network usable with 0800, 0900, and geo-numbers from 50 countries. Provides prequalification, waiting loops, menu selection, call recording, fax2mail/voice2mail, and parallel call forwarding on a rental basis; scalable to thousands of simultaneous calls.
CloudVoice API REST API interface enabling automated control of telephony platform functions including routing modifications, phone number ordering, statistics retrieval, live call events, blacklist management, outbound call initiation, and regulatory functions (subscriber data).
CloudVoice SIP VoIP/SIP telephony service enabling cost-effective call termination to over 200 countries worldwide, with encryption for security, HD voice support, and compatibility with existing telephone systems via SIP trunking.
0800 Toll Free Numbers Toll-free phone numbers available in Germany and 46 other countries, allowing customers to reach businesses free of charge from landlines and mobile networks.
Geo-Rufnummern (Local Phone Numbers) Local network phone numbers available in all 5,200 German local networks and over 50 countries, providing local presence for businesses with area codes and forwarding capabilities; immediate activation.
0900 Premium Rate Numbers

Quantifiable outcome

Immediate activation of phone numbers in 50+ countries and 10,000 cities
+1 more outcomes

Companies that use EMTEX

Customer profile

Segments3 records

Ideal customer profiles3 records

EMTEX technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Feature4 records

EMTEX partnerships and signals

Strategic signal

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

EMTEX competitors and assessment

Company assessment

Direct peers

Enreach (formerly Swyx): European UCaaS provider built on the Swyx platform, offering cloud telephony, SIP, and contact center across DACH and broader EU — directly comparable to CloudVoice.
MessageBird: Amsterdam-based CPaaS provider with strong European footprint, offering voice, SMS, and telephony APIs that compete with CloudVoice for European programmable communications customers.
Plivo: Cloud communications platform offering voice and SMS APIs with SIP trunking. Competes with CloudVoice API for developer-led telephony integrations.
NFON: Munich-headquartered cloud PBX and business telephony provider for European SMBs. Directly comparable to EMTEX's CloudVoice IVR and SIP offering for DACH enterprises.
Sinch: Stockholm-headquartered CPaaS platform with voice, messaging, and telephony APIs. Directly competitive for European programmable telephony customers.

Broad incumbents

Telekom Deutschland: German incumbent carrier that historically held and still allocates 0800/0900 numbering. Competes in regulated service numbers and enterprise telephony segments.
Avaya: Legacy UCaaS/CCaaS provider with cloud IVR and contact-center capabilities. Competes in the broader enterprise telephony and IVR space where EMTEX operates.
Vonage (Ericsson): Now part of Ericsson, providing UCaaS and CPaaS APIs globally. Overlaps with EMTEX's voice and SIP trunking for enterprise and SMB use cases.
Twilio: Global CPaaS leader offering programmable voice, IVR, SIP trunking, and DID APIs. Competes head-on with CloudVoice API for developer-led telephony use cases, but at vastly greater scale.

Regional players

1&1 Versatel: German business carrier offering SIP trunking, voice, and enterprise connectivity. Overlaps with CloudVoice SIP primarily within the German market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

EMTEX financial estimates

Financial estimate

Revenue estimate

Valuation estimate

EMTEX leadership team

Management profile

Number of profiles

Profiles1 record

EMTEX funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

EMTEX M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EMTEX

What does EMTEX do?

Is EMTEX a public or private company?

EMTEX is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was EMTEX founded?

EMTEX was founded in 1995. It employs 11 to 50 people.

Where is EMTEX based?

EMTEX is headquartered in Erlangen, Germany, in the Europe region.

How does EMTEX make money?

Four revenue lines are on record. CloudVoice Platform Rental is the primary driver. The others are phone Number Services, usage-based Call Termination and audio Production.

Who are EMTEX's main competitors?

Direct peers on record are Enreach (formerly Swyx), MessageBird, Plivo, NFON and Sinch. Broad incumbents are Telekom Deutschland, Avaya, Vonage (Ericsson) and Twilio. 1&1 Versatel is listed as a regional player.

Does EMTEX have an API?

Yes. CloudVoice API is a REST API that provides interface to the cloud-based telephony platform, enabling developers to control routing parameters (destination number, quote, time), manage blacklists, receive live call events, retrieve statistics, order new phone numbers, perform regulatory functions (subscriber data), set agent status for virtual call centers, initiate outbound calls, set call whisper for agents, and request agent status.

What industry is EMTEX in?

EMTEX's product category is Cloud Telecommunications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 51711 and its SIC code is 7385.