The Rooter Works Plumbing & Drains

What The Rooter Works Plumbing & Drains does

The Rooter Works Plumbing & Drains operates as Rescue Rooter Columbus, a residential and commercial plumbing service provider serving the Columbus, Ohio metropolitan area, including Westerville, Dublin, Hilliard, Grove City, and Upper Arlington. The company is a subsidiary brand under American Residential Services LLC (ARS), a national home services operator, and is dispatched from its Plain City, OH office at 7890 Corporate Blvd. Suite A. Core offerings include drain cleaning with video camera inspection, comprehensive plumbing repair and installation, sewer line repair and replacement, sump pump service, water heater installation and repair (including tankless), garbage disposal repair, and electrical services, with 24/7 emergency response seven days a week including holidays.

The business operates on a transactional, direct-to-consumer model: customers book via phone (614-432-8175) or an online scheduling system, receive upfront cost estimates before work begins, and pay per service call with no hidden fees. Financing options are available for larger-ticket work. Marketing is multi-channel, leveraging the ARS national website, six social media platforms (Facebook, Twitter/X, Instagram, Pinterest, LinkedIn, YouTube), promotional coupons ($79 main drain line cleaning, $50 off any service repair valid through 07/31/2026), and a charitable partnership with St. Jude Children's Research Hospital for community positioning. Service quality is anchored by an Exceptional Service Guarantee committing to continued work until customer satisfaction is achieved, and by mandatory background checks and drug testing on all licensed plumbers.

The company's underlying technology stack is industry-standard plumbing service delivery, with no proprietary software, AI/ML capabilities, or differentiated technology platform evident. Operational differentiation rests primarily on the ARS/Rescue Rooter brand equity (4.8/5 stars across 134,039 reviews network-wide), trust-based vetting of technicians, licensed credentials (Ohio License #44564, 46417, SW00506), and the satisfaction guarantee. The company does not disclose revenue, has no independent funding history, and operates as a stable regional franchise-style subsidiary within the broader ARS network.

Name

The Rooter Works Plumbing & Drains

Legal name

The Rooter Works Plumbing & Drains

Website

https://therooterworks.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The Rooter Works Plumbing & Drains operates as Rescue Rooter Columbus, providing residential and commercial plumbing, drain, sewer, water heater, sump pump, and electrical services across the Columbus, OH metropolitan area as a subsidiary brand of American Residential Services LLC (ARS).

Ownership category

akta.pro rank

Product category

Residential Plumbing Services

SIC

Services-Miscellaneous Repair Services (7600), Sanitary Services (4950)

akta.pro primary industry

Minor Plumbing Repairs (Leaks, Faucets, Toilets, Drains) (HSAGAAAC)

akta.pro secondary industries

Drain Cleaning (Residential) (HSAOABAA), Sewer Line Cleaning & Root Removal (HSAOABAC), Emergency Sewer Line Backup & Cleanup (HSAOAMAC)

Keywords

• Residential plumbing services
• Drain cleaning service
• Sewer line repair
• Water heater installation
• Emergency plumbing repair

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Plumbing Repair Services: One-time service fees for plumbing repairs including water heater repair, garbage disposal repair, drain cleaning, sewer line repair, and sump pump repair. Revenue generated through per-service transactions with upfront cost estimates provided before work begins.
2. Plumbing Installation Services: Revenue from new plumbing installations including water heaters, toilets, sinks, faucets, sump pumps, sewer lines, and household pipes when repairs are not feasible.
3. Plumbing Inspections: Preventive inspection services to assess plumbing system components and recommend repairs before issues escalate.
4. Emergency Plumbing Services: After-hours and holiday emergency plumbing services available 7 days a week.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The Rooter Works Plumbing & Drains (operating as Rescue Rooter Columbus) provides residential plumbing, drain, sewer, and water heater repair, installation, and emergency services to homeowners across the Columbus, OH metropolitan area. Services are delivered by licensed, background-checked, drug-tested plumbers dispatched from the local Plain City office, with offerings available 7 days a week including weekends and holidays.

Product overview

The Rooter Works Plumbing & Drains operates as Rescue Rooter Columbus, offering a unified suite of residential plumbing and drain services under the American Residential Services (ARS) brand. The core offerings include drain cleaning with video camera inspection, comprehensive plumbing repair and installation, sewer line repair, sump pump services, water heater services, electrical services, and garbage disposal repair. The company differentiates through its Exceptional Service Guarantee and provides emergency response availability 7 days a week including holidays. Services are offered across Columbus, Dublin, Westerville, Hilliard, Grove City, and Upper Arlington, OH areas.

Differentiator

Problem solved

Functional benefit

Products and services

• Drain Cleaning Service
• Plumbing Services
• Sewer Line Repair
• Sump Pump Repair
• Water Heaters
• Electrical Services
• Garbage Disposal Repair
• Plumbing Inspection
• Emergency Plumbing Services

Quantifiable outcome

• 100% satisfaction commitment - the company will keep working until the customer is completely satisfied with the service

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• St. Jude Children's Research HospitalminorOthersRescue Rooter Columbus is a proud supporter of St. Jude Children's Research Hospital and its mission: Finding cures. Saving children. This is a charitable giving and awareness partnership where the company supports the hospital's research mission through donations and promotional awareness.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Others

• Angi (formerly Angie's List / HomeAdvisor): Angi is the dominant consumer lead-generation marketplace for home services including plumbing and drain cleaning; it is a primary channel and competitive threat for local operators like The Rooter Works competing for residential plumbing jobs.
• ServiceTitan: ServiceTitan is the leading vertical SaaS platform used by residential plumbing, HVAC, and drain service companies (including many ARS franchises) for dispatching, CRM, and field operations — relevant as the underlying operating system that powers businesses like The Rooter Works.

Direct peers

• Roto-Rooter: Roto-Rooter is the largest national residential and commercial plumbing, drain cleaning, and sewer service franchise in the U.S. It directly competes with The Rooter Works on drain cleaning, sewer line repair, water heater, and emergency plumbing services in the Columbus metro.
• Mr. Rooter Plumbing: Mr. Rooter is a Neighborly company-owned national plumbing and drain cleaning franchise that competes head-to-head with The Rooter Works across residential plumbing repair, drain cleaning, sewer line services, and emergency response in Central Ohio.
• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a national franchise brand under Neighborly offering residential plumbing repair, drain cleaning, water heater services, and on-time guarantees — directly comparable in service mix and on-time/satisfaction guarantee positioning.
• Horizon Services: Horizon Services is a large multi-location residential plumbing, drain, heating, and cooling provider in the Mid-Atlantic/Midwest U.S. with similar 24/7 emergency service, upfront pricing, and customer satisfaction guarantee positioning.

Broad incumbents

• American Residential Services (ARS): ARS is the parent company of The Rooter Works / Rescue Rooter Columbus and operates a national network of regional plumbing, HVAC, and electrical service brands across the U.S.; it sets the brand, marketing, and operating standards used at the local level.
• Rescue Rooter (ARS national brand): Rescue Rooter is the national ARS-owned plumbing and drain service brand under which The Rooter Works / Rescue Rooter Columbus operates; relevant as the umbrella brand that sets pricing, marketing, and service standards across the network.

Regional players

• The Eco Plumbers: The Eco Plumbers is a residential plumbing and drain service operator based in the Columbus, OH metro area that competes directly for the same homeowner customer base with drain cleaning, sewer, and water heater services.
• Carter's My Plumber: Carter's My Plumber is a well-reviewed independent residential plumbing and drain service company operating in the Indianapolis metro — directly comparable in service mix (drain cleaning, water heaters, sewer) and customer-review-driven positioning, but serving a different Midwest geography.

Market position

Weaknesses5 records

Competitive moat5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/ARSRescueRooter
• YouTubeyoutube.com/@ArsRescueRooter
• Facebookfacebook.com/ARSRescueRooter
• LinkedInlinkedin.com/company/the-rooter-works
• Instagraminstagram.com/ars_rescuerooter
• Pinterestpinterest.com/arsrr

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Rooter Works Plumbing & Drains