BH Link

What BH Link does

BH Link operates a 24/7 walk-in community-based behavioral health crisis facility at 975 Waterman Avenue, East Providence, Rhode Island, serving all Rhode Islanders aged 18 and older who are experiencing mental health, substance use, or emotional crises. The organization delivers two integrated core services: a physical triage center providing immediate behavioral health and risk assessment, safety planning, stabilization services, and referrals or direct admission to continuing care; and the on-site Rhode Island 988 Suicide & Crisis Lifeline call center, which handles 24/7 call, text, and chat interactions routed through the national 988 network. Clinical services are delivered by a multidisciplinary staff of nurses, counselors, psychiatrists, phone screeners, and peer specialists, with multilingual support provided through Language Line Solutions in over 250 languages.

The underlying technology stack is described as standard crisis hotline infrastructure supporting 988 voice, SMS, and chat channels, coupled with a physical facility designed to create a calming, safe environment for crisis intake. No proprietary technology platforms, custom software products, or AI-driven triage systems are referenced in the available data. Service delivery is fundamentally human-mediated rather than technology-mediated, with technology playing an enabling rather than differentiating role. Quantitative outcomes reported by 988 Lifeline indicate that almost 98% of people who call, chat, or text the 988 Lifeline receive the crisis support they need and do not require additional services in that moment.

The business model is government-contracted services revenue, not direct patient billing. All services are provided free of charge to clients. BH Link is contracted through Horizon Healthcare Partners, which serves as the contracting entity, and is staffed and operated by Community Care Alliance, a Rhode Island behavioral health provider. The organization operates under the regulatory oversight of BHDDH (Rhode Island's Department of Behavioral Healthcare, Developmental Disabilities and Hospitals). The ownership and corporate structure suggests a nonprofit or public-sector partnership model rather than a traditional commercial enterprise, with no private equity, venture capital, or public equity signals identified in the source data. Revenue derives from government contracts, most likely Medicaid and state behavioral health funding, with a reported employee headcount of 11-50.

Name

BH Link

Website

https://bhlink.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

BH Link operates a 24/7 walk-in behavioral health crisis facility and Rhode Island's on-site 988 Suicide & Crisis Lifeline call center, serving state residents 18+ experiencing mental health, substance use, or emotional crises. Services are government-contracted through Horizon Healthcare Partners and staffed by Community Care Alliance, provided free of charge.

Ownership category

akta.pro rank

Product category

Behavioral Health Crisis Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)

akta.pro secondary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

Keywords

• Behavioral health crisis
• Mental health services
• Crisis intervention
• Suicide prevention
• Psychiatric crisis care

Headquarters

HQ city

East Providence

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Contracted Services: BH Link is contracted through Horizon Healthcare Partners and staffed by Community Care Alliance. As a crisis intervention and behavioral health facility serving all Rhode Islanders, services are provided at no cost to clients. Revenue is derived from government contracts, likely Medicaid/state funding, rather than direct patient billing.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

BH Link operates a 24/7 walk-in community-based behavioral health triage center in East Providence, Rhode Island, providing immediate crisis intervention, behavioral health and risk assessment, safety planning, and connections to long-term care and recovery supports. The facility also houses Rhode Island's 988 Suicide & Crisis Lifeline call center, delivering free, confidential call/text/chat crisis support for Rhode Islanders 18+ experiencing mental health, substance use, or emotional distress crises.

Product overview

BH Link operates as a unified behavioral health crisis response organization offering two integrated core services: the BH Link Triage Center (a 24/7 walk-in community-based facility providing immediate emergency behavioral health services and connections to long-term care) and the 988 Suicide & Crisis Lifeline (providing 24/7 call, text, and chat access to trained crisis counselors for Rhode Island). These services work together to provide immediate crisis intervention and seamless transfer to ongoing behavioral healthcare.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Almost 98% of people who call, chat or text the 988 Lifeline get the crisis support they need and do not require additional services in that moment.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and major.

• Horizon Healthcare PartnerscoreStrategic or Co-development PartnerHorizon Healthcare Partners is the contracting organization for BH Link. Their goal is to ensure equitable access and affordable services to those recovering from a serious mental illness and divert higher-risk clients to community-based mental health/substance use alternatives. CEO Jamie DiNunzio handles press and media inquiries for BH Link.
• Community Care AlliancecoreStrategic or Co-development PartnerCommunity Care Alliance staffs and operates BH Link. The organization strives to empower people challenged by mental illness and addictions by providing counseling, treatment, and support services. Their staff includes nurses, counselors, psychiatrists, phone screeners, and peer specialists who deliver services at BH Link.
• BHDDH (Behavioral Health, Developmental Disabilities and Hospitals)majorStrategic or Co-development PartnerBHDDH is a Rhode Island state agency that aims to promote the health, safety, and well-being of Rhode Islanders by developing policies and programs that address the issues of mental illness, addiction, recovery, and community support. BH Link operates as part of the state's behavioral health system under BHDDH oversight.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Childhelp: Operates a 24/7 national child abuse hotline and crisis text line with similar call-center operating model to BH Link's 988 facility, though focused on a different population (children vs. adults 18+).

Direct peers

• Crisis Text Line: National 24/7 text-based crisis intervention service staffed by volunteer crisis counselors. Comparable to BH Link's 988 text/chat channel as a text-first crisis support platform serving individuals in emotional distress.
• RI International: Operates a national network of behavioral health crisis stabilization units, mobile crisis response teams, and 988 call centers across multiple U.S. states. Directly comparable to BH Link as a community-based crisis services operator with 988 answering capability.
• Vibrant Emotional Health: Operates the NYC 988 crisis contact center and historically ran the National Suicide Prevention Lifeline before the 988 transition. Directly comparable to BH Link as a designated 988 call center operator with integrated crisis hotline and referral infrastructure.
• Thresholds: Large Illinois-based community mental health provider offering crisis services, recovery support, and 24/7 crisis response including a state crisis line. Comparable to BH Link as a community-based behavioral health organization delivering crisis intervention and ongoing care coordination.
• Behavioral Health Link (Georgia Crisis & Access Line): Operates Georgia's crisis and access line and 988 call center, providing 24/7 behavioral health crisis triage, dispatch, and referral services. It is the most direct functional peer to BH Link — both are state-designated 988 answering sites with crisis triage centers — and BH Link even explicitly disclaims affiliation with this organization in its site footer.

Regional players

• Network180 (Kent County Community Mental Health): Michigan-based community mental health authority providing 24/7 crisis services including a crisis phone line and walk-in crisis stabilization. Comparable to BH Link as a community-based crisis services provider, though serving a different geography.
• Trillium Health Resources: North Carolina managed care organization and behavioral health crisis services provider operating a 24/7 crisis line and mobile crisis response. Comparable to BH Link in crisis service delivery model, though serving a different state.

Others

• Community Care Alliance: Staffs and operates BH Link and is a Rhode Island-based community mental health provider. Related as the operational/staffing partner rather than a direct competitor; included for ecosystem context.
• Horizon Healthcare Partners: Contracting organization for BH Link focused on equitable access to community-based mental health and substance use services. Related as the contract-holding partner rather than a peer service provider.

Market position

Strengths4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/BHLinkRI
• Facebookfacebook.com/BHLinkRI
• LinkedInlinkedin.com/company/bhlinkri

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BH Link