Cambridge Networks
Cambridge Networks is a UK-based managed IT services provider founded in 1998, acting as the outsourced IT department for SMEs in Cambridgeshire and neighbouring counties via helpdesk support, proactive monitoring, cloud management, and IT projects.
- Company typePrivate
- Founded1998
- HeadquartersHuntingdon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Cambridge Networks does
Cambridge Networks Ltd. is a privately held UK managed IT services provider founded in 1998, headquartered in Broughton, Huntingdon, Cambridgeshire. The company operates as the outsourced IT department for quality SMEs in Cambridgeshire and neighbouring counties, delivering day-to-day responsive helpdesk support, proactive system monitoring via a Network Operations Centre, backup and disaster recovery, cloud services management, IT strategy (including a Virtual IT Director service), and project delivery across workstations, servers, networks, and multi-site infrastructure.
The technology stack is built on mainstream third-party platforms: Microsoft 365 and Azure are managed centrally, with Vipre (formerly Fusemail) and Microsoft 365 Defender (EOP and ATP) layered for email security, TeamViewer for remote support, and managed coordination with Sage, IRIS, BT and other ISPs, and telecoms providers. A Network Operations Centre handles monitoring, patching, antivirus, and alert response, targeting zero preventable support tickets.
The business model is dominated by recurring monthly managed support contracts, supplemented by one-time professional services revenue from IT projects. Pricing is quote-based and not publicly disclosed. Go-to-market is sales-led, primarily via the company website, contact forms, and community presence across LinkedIn, Twitter/X, and Facebook. The company has 11–50 employees, no disclosed external funding or acquisitions, and no named anchor customers, operating as a focused regional MSP with named leadership including Chairman Dave Abraham and email security expert James Erskine.
Cambridge Networks firmographics
Firmographics- Name
- Cambridge Networks
- Legal name
- Cambridge Networks Ltd.
- Website
- https://cambridge-networks.co.uk
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cambridge Networks is a UK-based managed IT services provider founded in 1998, acting as the outsourced IT department for SMEs in Cambridgeshire and neighbouring counties via helpdesk support, proactive monitoring, cloud management, and IT projects.
- Ownership category
- akta.pro rank
Cambridge Networks industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744), Services-Help Supply Services (7363)
- akta.pro primary industry
- Service Desk & Help Desk Services (BPAEAJAA)
- akta.pro secondary industries
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Cloud DR, Backup & Business Continuity (BPAEACAJ)
Keywords
Where Cambridge Networks is headquartered
LocationHeadquarters
- HQ city
- Huntingdon
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Cambridge Networks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Support Contracts: Recurring support contracts providing outsourced IT department services including responsive helpdesk, proactive management, IT projects, and strategic IT direction. Customers pay regular fees for ongoing IT support and management.
- IT Projects: One-time project delivery for technology implementations including workstation installations, server installations, infrastructure upgrades, SAN implementations, and multi-site VPN setups.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Support contract with responsive service desk |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Cambridge Networks product offering
Product offeringCore offering
Cambridge Networks provides outsourced managed IT department services for SMEs in Cambridgeshire, encompassing a responsive helpdesk service desk, proactive Network Operations Centre monitoring, backup and disaster recovery, third-party cloud services management, part-time IT strategy/Virtual IT Director services, and IT project delivery. Services are delivered under monthly support contracts and one-off project engagements, covering Microsoft 365, Azure, network infrastructure, and security.
Product overview
Cambridge Networks is a managed IT services provider offering an integrated suite of IT support and management services for SMEs in Cambridgeshire. The core offering consists of Responsive Service Desk (day-to-day helpdesk support), Proactive IT Management (Network Operations Centre monitoring and prevention), Backup and Disaster Recovery, Cloud Services Management, IT Strategy and Virtual IT Director services, and IT Projects delivery. These services work together as a comprehensive 'outsourced IT department' model, with Security Awareness Training as an additional educational service. The company specializes in managing Microsoft 365, Azure, and various third-party cloud and accounting platforms.
Differentiator
Problem solved
Functional benefit
Products and services
- Responsive Service Desk Day-to-day IT helpdesk providing responsive assistance by phone and email to SME customers on support contracts, covering workstation, laptop, cloud, server, network, and broadband issues.
- Proactive IT Management Network Operations Centre service that monitors customer systems, manages patching and antivirus, and responds to alerts to keep systems reliable and productive, with the aim of eliminating preventable support tickets.
- Backup and Disaster Recovery Managed backup service covering Microsoft 365 backups, offsite backups, regular test restores, and disaster recovery planning for both on-premise servers and Azure cloud servers.
- Cloud Services Management Management and coordination of third-party and cloud service providers for SME customers, including Microsoft 365, BT and other ISPs, telecoms providers, Sage and other accounting platforms, and line-of-business application vendors.
- IT Strategy and Virtual IT Director Virtual IT Director service providing SMEs with a part-time IT manager and board-level strategic direction to ensure IT enables business growth and competitive advantage.
- IT Projects Project delivery service for technology implementations ranging from workstation and server installations to full cloud and network infrastructure upgrades across multiple sites with resilient SAN infrastructure and multi-site VPNs.
- Security Awareness Training Security awareness training webinar and educational service covering phishing attack recognition, credential harvesting, multi-factor authentication vulnerabilities, and protection against malicious email attacks, led by Cambridge Networks' email security expert James Erskine.
Quantifiable outcome
- Aiming for zero support tickets that could have been prevented by proactive management
Companies that use Cambridge Networks
Customer profileSegments1 record
Ideal customer profiles1 record
Cambridge Networks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
Feature4 records
Cambridge Networks partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- Microsoft 365coreCambridge Networks manages and works with Microsoft 365 as a core cloud service provider, providing backup services, configuration, and support for customers using Microsoft 365 platforms.
- SagecoreCambridge Networks manages and integrates Sage accounting platforms as part of their third-party and cloud services management offering.
- IRIScoreCambridge Networks provides management and support for IRIS accounting platforms as part of their cloud services offering.
- BT and other ISPscoreCambridge Networks manages relationships with BT and other Internet Service Providers for customers, coordinating telecoms and connectivity services.
- Telecoms providerscoreCambridge Networks manages and coordinates with various telecoms providers as part of their cloud services management.
- Vipre (Fusemail)coreVipre (formerly Fusemail) provides email filtering and protection services. Cambridge Networks implements and manages Vipre email security solutions for customers, including ATP Safe Links and Safe Attachments.
- Microsoft 365 Defender (EOP and ATP)coreMicrosoft 365 Defender's Exchange Online Protection (EOP) and Advanced Threat Protection (ATP) provide email security. Cambridge Networks implements and manages these Microsoft security solutions including Safe Links and Safe Attachments for customer protection.
- TeamViewercoreTeamViewer remote access tool is used by Cambridge Networks support technicians to connect to customer machines when remote management tools are not already installed.
- AzurecoreCambridge Networks manages Azure cloud servers as part of their backup and disaster recovery services, supporting both on-premise and Azure server environments.
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
Cambridge Networks competitors and assessment
Company assessmentDirect peers
- Netstar UK: Netstar is a UK-based managed IT services provider of comparable size serving SMEs with helpdesk, cloud, and cyber services — overlapping the same Cambridgeshire/London corridor with a very similar outsourced IT department positioning.
- ANS Group: ANS Group is a UK managed cloud and digital transformation provider focused on Microsoft Azure and Microsoft 365, serving mid-market customers — overlapping strongly with Cambridge Networks' Microsoft-centric managed services stack.
- TrustATrust: TrustATrust is a UK-based managed IT, cloud and cyber provider serving SMEs and mid-market with a similar outsourced IT department value proposition and Microsoft-centric stack — directly comparable peer.
- Kerv: Kerv (formerly Simplex) is a UK managed services, cloud and security provider serving mid-market customers with Microsoft-centric solutions — comparable end-to-end managed IT value proposition to Cambridge Networks.
- Littlefish: Littlefish is a UK-based managed services and cyber security provider offering 24/7 service desk, cloud management and strategic IT services to SMEs and mid-market customers — directly comparable in product and customer profile to Cambridge Networks.
- ProActive IT Solutions: ProActive IT is a UK-based MSP delivering outsourced IT support, cloud migration and managed cybersecurity to SMEs — directly comparable outsourced IT department model to Cambridge Networks.
- Air-IT: Air-IT is a Midlands-based UK MSP providing outsourced IT support, cloud services, Microsoft 365/Azure management and cyber security for SMEs — almost the same playbook and customer segment as Cambridge Networks.
Broad incumbents
- Node4: Node4 is a UK-wide cloud and managed services provider offering data centre, cloud, managed security and unified communications — a broader incumbent competing for the same SME/mid-market customers as Cambridge Networks.
- Acora: Acora is a larger UK-based managed services and cyber security provider serving mid-market and enterprise customers across Microsoft 365, Azure and Dynamics — broader incumbent in the same category as Cambridge Networks.
- Daisy Group: Daisy Group is one of the UK's largest managed services and unified communications providers serving SMEs to enterprise — a broad incumbent whose SME division competes head-to-head with Cambridge Networks.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Cambridge Networks social profiles
Digital presenceCambridge Networks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cambridge Networks leadership team
Management profileNumber of profiles
Profiles2 records
Cambridge Networks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cambridge Networks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cambridge Networks
What does Cambridge Networks do?
Cambridge Networks provides outsourced managed IT department services for SMEs in Cambridgeshire, encompassing a responsive helpdesk service desk, proactive Network Operations Centre monitoring, backup and disaster recovery, third-party cloud services management, part-time IT strategy/Virtual IT Director services, and IT project delivery. Services are delivered under monthly support contracts and one-off project engagements, covering Microsoft 365, Azure, network infrastructure, and security.
Is Cambridge Networks a public or private company?
Cambridge Networks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cambridge Networks founded?
Cambridge Networks was founded in 1998. It employs 11 to 50 people.
Where is Cambridge Networks based?
Cambridge Networks is headquartered in Huntingdon, United Kingdom, in the Europe region.
How does Cambridge Networks make money?
Two revenue lines are on record. Managed IT Support Contracts are the primary driver. The others are IT Projects.
Who are Cambridge Networks's main competitors?
Direct peers on record are Netstar UK, ANS Group, TrustATrust, Kerv, Littlefish, ProActive IT Solutions and Air-IT. Broad incumbents are Node4, Acora and Daisy Group.
Does Cambridge Networks have an API?
No public API is recorded for Cambridge Networks.
What industry is Cambridge Networks in?
Cambridge Networks's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAA, Service Desk & Help Desk Services, with a secondary code of BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize). Its NAICS code is 541513 and its SIC code is 7370.