Patient Calls
- Company typePrivate
- Founded2003
- HeadquartersKing Of Prussia, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Patient Calls does
PatientCalls, founded in 2003 and headquartered in King of Prussia, Pennsylvania, is a privately held HIPAA-compliant medical answering service company operating for over 20 years in the U.S. healthcare communications market. The company provides 24/7 live telephone answering, patient triage, on-call routing, and after-hours call handling for hospitals, physician practices, homecare agencies, and hospice organizations across multiple medical specialties. Its platform layers on several integrated modules: PatientNote, a HIPAA-compliant secure mobile messaging app included free with the core service; API-based EMR integration with eClinicalWorks and Intergy EHR (Greenway Health); encrypted text, email, and mobile notifications; bilingual English-Spanish operator support; overflow call answering for peak periods; remote work support for distributed healthcare teams; and a newly launched Health Insurance Verification service (2025).
The underlying technology stack centers on a HIPAA-compliant communications infrastructure with secure redundant servers, disaster recovery, audit trails, message logs, and Business Associate Agreement (BAA) execution. Agents are trained with medical-specific customizable scripts and routing rules configured per client, enabling specialty-specific protocols for practices ranging from internal medicine to orthopedics, pediatrics, dentistry, optometry, and alternative medicine. The company began prioritizing HIPAA compliance before the 2013 Omnibus rules, accumulating over a decade of regulatory track record that functions as a competitive barrier.
PatientCalls generates revenue through monthly subscription fees with quote-based pricing tailored to practice size and call volume. The go-to-market is sales-led and direct: phone outreach (866-333-7922), website 'Get a Quote' CTAs, Zoho SalesIQ-powered live chat, and content marketing via an extensive SEO-optimized blog covering HIPAA compliance, EMR integration, telehealth, and patient communication topics. Service area pages target California, Nevada, and Texas in addition to the Pennsylvania base. The named customer base spans enterprise hospital networks (Kaiser Permanente, Sutter Health, Providence, Einstein Health), specialty practices (Advocare, OrthoMaryland, Advanced Dermatology), homecare providers (Advanced Homecare, Visiting Angels), and long-tenured mid-market clients such as Mercy Internal Medicine Associates (10+ year relationship). The company is independently owned with no disclosed institutional funding or parent entity.
Patient Calls firmographics
Firmographics- Name
- Patient Calls
- Legal name
- PatientCalls
- Website
- https://patientcalls.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Patient Calls industry classification
Industry- Product category
- Medical Answering Services
- SIC
- Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)
- akta.pro secondary industries
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Patient Communications (Reminders/Confirmations/Recalls) (HLACADAH)
Keywords
Where Patient Calls is headquartered
LocationHeadquarters
- HQ city
- King Of Prussia
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Patient Calls business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Medical Answering Service Subscription: Subscription-based medical telephone answering service providing 24/7 HIPAA-compliant call handling for healthcare providers. Revenue generated through monthly service fees based on usage volume and service tiers.
- Secure Messaging Platform: PatientNote HIPAA-compliant mobile messaging service included free with answering service subscription
- Insurance Verification Service: Recently launched service for verifying patient insurance coverage, billed as add-on service
- EMR Integration Services: Integration with EMR platforms (eClinicalWorks, Intergy) as part of service offering
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom pricing based on practice size and call volume |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Patient Calls product offering
Product offeringCore offering
PatientCalls provides 24/7 HIPAA-compliant live telephone answering, patient triage, and message-routing services to healthcare providers including hospitals, physician practices, homecare and hospice agencies. The core offering is bundled with a proprietary PatientNote secure messaging app, optional EMR integration (eClinicalWorks, Intergy), and add-on modules such as insurance verification, overflow call handling, and remote-work call coverage.
Product overview
PatientCalls is a HIPAA-compliant medical answering service platform serving healthcare organizations for over 20 years. The core offering is the Medical Answering Service, which provides 24/7 live telephone answering and triage for medical practices, hospitals, and healthcare networks. The platform integrates several modules including PatientNote (free HIPAA-compliant messaging app), Secure Text Messaging, EMR Integration (connecting to eClinicalWorks and Intergy), Insurance Verification, Remote Work Support, and Overflow Call Answering. The modular architecture allows healthcare organizations to customize their communication infrastructure while maintaining HIPAA compliance across all channels.
Differentiator
Problem solved
Functional benefit
Brands
- PatientNote: HIPAA-compliant mobile message service app included free with service.
Products and services
- Medical Answering Service HIPAA-compliant 24/7 live telephone answering and patient triage service for medical practices, hospitals, and healthcare networks. Routes patient calls to on-call staff, handles high-volume mission-critical calls, and includes customizable scripts, escalation protocols, quality control, and bilingual English-Spanish operator support.
Quantifiable outcome
- 9 of 10 doctors choose PatientCalls (marketing claim)
- +1 more outcomes
Companies that use Patient Calls
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles3 records
Patient Calls technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature7 records
Patient Calls partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- eClinicalWorkscoreEMR integration partnership allowing PatientCalls to connect with eClinicalWorks EMR platform via API, enabling retrieval of patient data directly from the EMR system and seamless integration of secure messaging with clinical workflows
- Intergy EHR (by Greenway Health)coreEMR integration partnership providing API connectivity to Intergy EHR systems, enabling PatientCalls to retrieve patient information and integrate secure communications with practice management workflows
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
Patient Calls competitors and assessment
Company assessmentBroad incumbents
- CipherHealth: Enterprise patient engagement and communications platform used by health systems for outreach, rounding, and messaging; competes for the omnichannel patient-communication wallet at larger IDNs.
- Concentrix: Global BPO operating large healthcare-focused contact centers with HIPAA-trained agents; competes for enterprise hospital and payer triage and after-hours call-handling contracts.
- PerfectServe: Enterprise clinical communication and collaboration platform used by hospitals and health systems; broader portfolio than PatientCalls but competes for the same secure-messaging and on-call routing budget.
Direct peers
- MedConnect / MedConnect Medical Answering: Specialist medical answering service for hospitals, physician groups, and home health agencies; provides HIPAA-compliant message delivery comparable to PatientCalls.
- Ruby Receptionists: Live, US-based virtual receptionist and answering service for small and mid-market practices including healthcare — competing for the same after-hours and overflow call-handling spend.
- AnswerConnect: Live answering service with healthcare and medical-practice coverage, including bilingual agents and HIPAA-aware workflows; competes for the same physician and homecare accounts.
- CareXM: Provides after-hours nurse triage, medical answering, and patient-intake services for home health, hospice, and physician practices — directly competes for homecare and hospice call-center accounts.
- MAP Communications: 24/7 answering service with a dedicated medical and healthcare answering vertical, offering HIPAA-trained agents and EMR-friendly message delivery — a head-to-head competitor to PatientCalls.
- TriageLogic: Provides nurse triage and after-hours clinical call-center services for physician practices, hospitals, and homecare, overlapping directly with PatientCalls' core medical answering/triage offering.
- Westpark Communications (Medical Answering Service): Specialist medical answering service for physician practices and home health agencies with HIPAA-compliant operators — directly comparable to PatientCalls' core 24/7 triage model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Patient Calls compliance and trust
Trust signalCompliance3 records
Patient Calls financial estimates
Financial estimateRevenue estimate
Valuation estimate
Patient Calls leadership team
Management profileNumber of profiles
Profiles1 record
Patient Calls funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Patient Calls M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Patient Calls
What does Patient Calls do?
PatientCalls provides 24/7 HIPAA-compliant live telephone answering, patient triage, and message-routing services to healthcare providers including hospitals, physician practices, homecare and hospice agencies. The core offering is bundled with a proprietary PatientNote secure messaging app, optional EMR integration (eClinicalWorks, Intergy), and add-on modules such as insurance verification, overflow call handling, and remote-work call coverage.
Is Patient Calls a public or private company?
Patient Calls is a private company. It is classified as unknown and is currently operating.
When was Patient Calls founded?
Patient Calls was founded in 2003. It employs 11 to 50 people.
Where is Patient Calls based?
Patient Calls is headquartered in King Of Prussia, United States, in the North America region.
How does Patient Calls make money?
Four revenue lines are on record. Medical Answering Service Subscription is the primary driver. The others are secure Messaging Platform, insurance Verification Service and EMR Integration Services.
Who are Patient Calls's main competitors?
Broad incumbents on record are CipherHealth, Concentrix and PerfectServe. Direct peers are MedConnect / MedConnect Medical Answering, Ruby Receptionists, AnswerConnect, CareXM, MAP Communications, TriageLogic and Westpark Communications (Medical Answering Service).
Does Patient Calls have an API?
Yes. PatientCalls offers an API that enables connectivity to most current EMR systems, allowing retrieval of data directly from the EMR platform. The API supports integration with eClinicalWorks and Intergy EMR systems, enabling patient messages and intake notes to flow directly into the healthcare provider's system. Developer documentation is at www.patientcalls.com/medical-answering-service/emr-integration.
What industry is Patient Calls in?
Patient Calls's product category is Medical Answering Services. Its primary akta.pro industry code is HLALAJAC, Nurse Triage & Clinical Call-Center Teletriage Platforms, with a secondary code of HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated). Its SIC code is 8000.