CareXM
CareXM is a private U.S. healthcare technology company that provides subscription-based nurse triage, patient engagement, and medical answering services to 4,500+ home health, hospice, palliative, and ambulatory providers, including 7 of the top 10 U.S. home health and hospice organizations.
- Company typePrivate
- Founded2020
- HeadquartersLehi, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
CareXM firmographics
Firmographics- Name
- CareXM
- Legal name
- CareXM, LLC
- Website
- https://carexm.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CareXM is a private U.S. healthcare technology company that provides subscription-based nurse triage, patient engagement, and medical answering services to 4,500+ home health, hospice, palliative, and ambulatory providers, including 7 of the top 10 U.S. home health and hospice organizations.
- Ownership category
- akta.pro rank
CareXM industry classification
Industry- Product category
- Healthcare Triage & Patient Engagement Software
- NAICS
- Home Health Care Services (621610)
- SIC
- Services-Home Health Care Services (8082), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)
- akta.pro secondary industries
- Virtual Urgent Care & Triage Platforms (HLALABAB), Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination) (HLALABAG), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
Keywords
Where CareXM is headquartered
LocationHeadquarters
- HQ city
- Lehi
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
CareXM business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Nurse Triage Services: CareXM provides 24/7 nurse triage support to home health and hospice providers, with services billed on a contractual recurring fee basis as outlined in individual service agreements. The model is subscription-based with month-to-month terms.
- Patient Engagement Platform: Automated patient touchpoints, virtual visits, and remote patient monitoring services are included as part of the overall care coordination subscription, with pricing based on organization size and utilization.
- Medical Answering Services: Automated voice assistant and non-clinical medical answering agent services provided on a recurring subscription basis, with invoices issued monthly and payment due within 30 days.
- EMR Integration Services: Integration services are bundled within the triage and care coordination subscription, eliminating the need for separate EMR licensing fees for outsourced triage — a key value differentiator and revenue component.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise pricing — no public tier structure |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
CareXM product offering
Product offeringCore offering
CareXM provides 24/7 nurse triage, patient engagement, and medical answering services to home health, hospice, and palliative care providers. The company combines human nurse triage with AI-powered tools (AIDA, AI Voice Agent, AVA) and bidirectional EMR integrations to deliver coordinated after-hours care, reduce on-call burden, and standardize triage documentation across provider organizations.
Differentiator
Problem solved
Functional benefit
Products and services
- Nurse Triage
Quantifiable outcome
- 20% average cost reduction for healthcare organizations through operational efficiency
- +5 more outcomes
Companies that use CareXM
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles2 records
CareXM technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability10 records
Feature8 records
CareXM partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core, standard and minor.
- Homecare Homebase (HCHB)coreHomecare Homebase named CareXM a 'recommended partner for clinical triage' in October 2024, marking a significant expansion of their existing integration partnership. The strategic designation reinforces their shared commitment to improving care coordination through platform interoperability, optimizing unscheduled visit coordination, streamlining handoffs between triage and local staff, and elevating triage efficiency for hospice and home health agencies. HCHB's decision to recommend CareXM underscores the critical value this collaboration brings to their 200,000+ users serving approximately 800,000 patients daily.
- Epic SystemscoreCareXM has a real-time bidirectional integration with Epic, enabling nurses to access patient records and document triage encounters directly within Epic's EMR workflow without requiring separate triage licenses.
- Homecare HomebasecoreCareXM is integrated with Homecare Homebase's EHR system, enabling triage nurses to access patient data in real time and document encounters directly in HCHB, eliminating the need for costly HCHB licenses for outsourced triage.
- MatrixCarecoreCareXM is integrated with MatrixCare's EMR platform, providing real-time patient data access and documentation capabilities for triage nurses.
- NetsmartcoreCareXM is integrated with Netsmart's care coordination platform, enabling interoperability and data sharing for home-based care triage operations.
- AxxesscoreCareXM is integrated with Axxess's home health EMR platform, allowing triage nurses to access patient records and document encounters within the Axxess workflow.
- WellSkycoreCareXM is integrated with WellSky's post-acute care management platform, providing interoperability for patient data and triage documentation.
- CareficientstandardCareXM is integrated with Careficient's home health and hospice EMR, enabling triage nurses to access patient records and document encounters within the Careficient platform.
- KanTimestandardCareXM is integrated with KanTime's home health and hospice EMR platform, providing patient data access and documentation for triage operations.
- ThornberrystandardCareXM is integrated with Thornberry's DocuTract platform, enabling patient record access and documentation for home-based care triage.
- HospiceMDstandardCareXM is integrated with HospiceMD's hospice EMR platform, providing real-time patient data access and triage documentation capabilities.
- FirenotestandardCareXM is integrated with Firenote's home-based care platform, enabling interoperability for patient data and triage coordination.
- TouchPointCarecoreAcquired by CareXM in January 2021, TouchPointCare provides an integrated communication platform including remote patient monitoring (RPM), telehealth, patient engagement, video chat, text, voice calls, customized IVR, and email. The acquisition extended CareXM's triage service with hundreds of disease management care plans and automated clinical alerts, positioning CareXM as a bold leader in home care.
- Dragonfly HealthminorDragonfly Health is listed as a strategic partner collaborating with CareXM on advancing healthcare through support and innovation.
- CareAllyminorCareAlly is listed as an industry leader partner working with CareXM to advance healthcare through innovation and support.
- Lincoln Healthcare LeadershipminorLincoln Healthcare Leadership is listed as a partner, likely providing industry thought leadership, conference, and networking opportunities within the home health and hospice sector.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
CareXM competitors and assessment
Company assessmentBroad incumbents
- Netsmart: Netsmart provides a post-acute technology suite covering home health, hospice, and behavioral health EMR plus care coordination. Integration partner of CareXM but also a broader incumbent whose capabilities overlap with parts of CareXM's stack.
- WellSky: WellSky offers a broad post-acute and home-based care management platform spanning home health, hospice, and beyond. Both a CareXM integration partner and a broader-suite incumbent whose portfolio could subsume outsourced triage capabilities.
- MatrixCare: MatrixCare is a leading EMR for skilled nursing, home health, and hospice. CareXM integration partner, but as an incumbent platform, MatrixCare could extend into native triage/AI features over time, making it both a channel partner and a potential competitor.
- Axxess: Axxess is a home health EMR with a sizable agency footprint and is a CareXM integration partner. As a software incumbent serving the same providers, Axxess represents both a channel and a potential competitive incumbent.
- Brightree (ResMed): Brightree, owned by ResMed, provides home health and hospice software plus HME/DME workflows. A broad incumbent with overlapping customer base in home health; could natively develop triage/patient engagement features competitive with CareXM.
Emerging players
- Medically Home: Medically Home provides a hospital-at-home platform with virtual and in-home care coordination. Different primary use case (acute vs. post-acute) but adjacent capability in virtual care coordination, command centers, and field-team routing that overlaps with CareXM's triage logic.
- Trella Health: Trella Health provides CRM, growth, and analytics for home health and hospice. Adjacent technology serving the same customer verticals; could expand into engagement/triage workflows or partner with CareXM.
- PlayMaker Health: PlayMaker Health is a CRM and marketing platform purpose-built for post-acute providers (home health, hospice). Adjacent to CareXM's patient engagement capabilities and serves overlapping home health/hospice agencies.
Direct peers
- IntellaTriage: IntellaTriage provides outsourced after-hours nurse triage services for hospice and home health providers. Direct competitor to CareXM's core triage offering, serving overlapping customer segments with a similar subscription-based delivery model.
- HCS (Hospice Care Triage / Hospice Cloud): Hospice-focused outsourced triage services for hospice providers, with coverage models similar to CareXM. Competes for the same hospice customer base, especially smaller and mid-market hospice agencies that CareXM serves.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights8 records
Customer concentration
CareXM social profiles
Digital presenceCareXM financial estimates
Financial estimateRevenue estimate
Valuation estimate
CareXM leadership team
Management profileNumber of profiles
Profiles8 records
CareXM subsidiaries and ownership
Company hierarchySubsidiaries1 record
CareXM funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CareXM M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CareXM
What does CareXM do?
CareXM provides 24/7 nurse triage, patient engagement, and medical answering services to home health, hospice, and palliative care providers. The company combines human nurse triage with AI-powered tools (AIDA, AI Voice Agent, AVA) and bidirectional EMR integrations to deliver coordinated after-hours care, reduce on-call burden, and standardize triage documentation across provider organizations.
Is CareXM a public or private company?
CareXM is a private company. It is classified as venture growth investor backed and is currently operating.
When was CareXM founded?
CareXM was founded in 2020. It employs 101 to 250 people.
Where is CareXM based?
CareXM is headquartered in Lehi, United States, in the North America region.
How does CareXM make money?
Four revenue lines are on record. Nurse Triage Services are the primary driver. The others are patient Engagement Platform, medical Answering Services and EMR Integration Services.
Who are CareXM's main competitors?
Broad incumbents on record are Netsmart, WellSky, MatrixCare, Axxess and Brightree (ResMed). Emerging players are Medically Home, Trella Health and PlayMaker Health. Direct peers are IntellaTriage and HCS (Hospice Care Triage / Hospice Cloud).
Does CareXM have an API?
No public API is recorded for CareXM.
What industry is CareXM in?
CareXM's product category is Healthcare Triage & Patient Engagement Software. Its primary akta.pro industry code is HLALAJAC, Nurse Triage & Clinical Call-Center Teletriage Platforms, with a secondary code of HLALABAB, Virtual Urgent Care & Triage Platforms. Its NAICS code is 621610 and its SIC code is 8082.