What TriageLogic does

TriageLogic is a privately held, Jacksonville, Florida–based healthcare IT company founded in 2007 by Charu G. Raheja, Ph.D. (Chair/CEO) and Ravi K. Raheja, M.D. (Medical Director/CTO). The company provides URAC-accredited 24/7 nurse triage services and clinical communication software to medical practices, hospitals and health systems, health plans, and medical answering services. Its product portfolio centers on outsourced triage (Nurse Triage On Call), protocol-based documentation software (Nurse Triage Software / MyTriageChecklist), automated clinical message intake (MedMessage Automate), and remote patient monitoring (RemotePatientPro), augmented by AI-titled modules including MedMessage Assist, History Assist (patent-pending), Triage Assist, and QA Assist.

The technical foundation is the licensed Schmitt-Thompson triage protocol set, executed through proprietary software with configurable workflows and EHR data sharing. AI features operate on top of this rule-based core: MedMessage Assist analyzes operator-typed notes in real time (claimed >99% accuracy), History Assist structures nurse documentation into physician-facing narratives, Triage Assist guides protocol selection through predictive decision trees, and QA Assist automates quality reporting. The company is SOC 2 Type II, HIPAA, and URAC accredited through April 2029, and holds a patent-pending filing on History Assist.

TriageLogic's commercial model is predominantly recurring subscription — software licensing (annual), Remote Patient Monitoring (monthly, anchored to the CMS $120/patient/month reimbursement rate), and add-on AI modules — supplemented by professional services for implementation and training. Go-to-market is direct sales-led (enterprise and mid-market), supported by content marketing, a learning center, and industry events. The company cites 22,000+ provider partners and 42.5M+ lives impacted. In 2025 it entered emerging markets (Tanzania, Brazil) via a partnership with PERSOWN Connect using its Smart Touch Connect platform. No funding rounds or institutional investors are disclosed; ownership is concentrated with the founding Raheja family and headcount sits in the 11–50 band.

Name

TriageLogic

Legal name

TriageLogic

Website

https://triagelogic.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

TriageLogic is a Jacksonville-based, privately held healthcare IT company that provides URAC-accredited 24/7 nurse triage services, Schmitt-Thompson protocol-based software, automated clinical message intake, and remote patient monitoring to medical practices, hospitals, health plans, and answering services.

Ownership category

akta.pro rank

Product category

Healthcare Triage Software

NAICS

Ambulatory Health Care Services (621), Other Ambulatory Health Care Services (6219)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

akta.pro secondary industries

Clinical Triage, Care Navigation & Routing Engines (HLALAKAH), AI Triage & Clinical Decision Support (CDS) Platforms (HLALAJAD), Diagnostic & Triage Decision Support (HLACAGAA), 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored) (HLALACAB)

Keywords

• Nurse triage services
• Telehealth software
• Remote patient monitoring
• Clinical decision support
• Automated patient messaging

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Remote Patient Monitoring (RPM): Recurring subscription revenue from Remote Patient Monitoring services. CMS reimbursement rate of $120 per patient per month, which translates to significant annual recurring revenue at scale ($72,000 annually for 50 enrolled patients). Revenue scales with patient enrollment.
2. Nurse Triage Software Licensing: Licensing of Schmitt-Thompson triage protocols and proprietary triage software platforms (MyTriageChecklist, MedMessage) to healthcare organizations including medical practices, hospitals, health plans, and answering services.
3. Professional Services: Implementation, training, and ongoing support services for healthcare organizations deploying triage software and RPM solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

TriageLogic delivers URAC-accredited outsourced nurse triage services, Schmitt-Thompson protocol-based triage software, and automated clinical message intake (MedMessage Automate) to healthcare organizations. Its portfolio spans Nurse Triage On Call (24/7 RN coverage), Nurse Triage Software, Remote Patient Monitoring, and AI-assisted modules (MedMessage Assist, History Assist, Triage Assist) for practices, hospitals, health plans, and answering services.

Product overview

TriageLogic offers a platform-plus-modules architecture for telehealth nurse triage. The core portfolio centers on three main products: Nurse Triage On Call (outsourced 24/7 RN services), Nurse Triage Software (Schmitt-Thompson protocol-based documentation platform), and MedMessage Automate (automated patient message intake). Remote Patient Monitoring adds wearable sensor-based chronic care management. AI-powered modules including MedMessage Assist (real-time symptom analysis for operators), History Assist (nurse documentation guidance), Triage Assist (protocol selection guidance), and QA Assist (automated quality assurance) augment the core platform. Smart Touch Connect provides a mobile employee benefits app, while RemotePatientPro™ targets cardiology-specific RPM. All solutions integrate licensed Schmitt-Thompson triage protocols and are URAC-accredited.

Differentiator

Problem solved

Functional benefit

Brands

• MedMessage Automate: Automated medical answering service that improves patient communication and reduces delays in care by automating patient message intake and routing.
• RemotePatientPro
• my247healthcare
• Smart Touch Connect
• MyTriageChecklist

Products and services

• Nurse Triage On Call Outsourced 24/7 nurse triage service where licensed RNs answer after-hours and daytime calls using clinically governed Schmitt-Thompson protocols, reducing call burden while improving patient safety for medical practices, hospitals, and health plans.
• Nurse Triage Software Software platform enabling nurses to document all patient interactions using Schmitt-Thompson protocol-based decision support with integrated reporting and configurable workflows for practices and call centers.
• MedMessage Automate Automated clinical message intake system that turns patient calls into secure, clinically guided text intake, capturing complete messages and all relevant symptoms without voicemails, patient portals, or apps.
• Remote Patient Monitoring (RPM) Turnkey Remote Patient Monitoring program including wearable sensors, symptom review, reporting, and patient engagement that integrates with clinical operations, enabling continuous at-home monitoring of chronically ill patients with CMS-reimbursable billing at $120 per patient per month.
• Smart Touch Connect Mobile platform providing businesses and their employees 24/7 access to live nurses, telehealth, health benefits information, and company resources including forms, training videos, and wellness tools.
• RemotePatientPro™

Quantifiable outcome

• 22,000+ provider partners using TriageLogic services
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature7 records

Partnerships

One partnership is on record.

• PERSOWN ConnectcoreStrategic or Co-development PartnerTriageLogic expanded access to healthcare in Africa, South America, and other emerging markets through a partnership with PERSOWN Connect. This involves a new telehealth and clinical decision support platform (Smart Touch Connect) that will deploy evidence-based AI triage protocols to frontline healthcare workers. The initiative started in Tanzania with plans to reach over 1,200 workers by 2026. This represents a significant expansion into emerging markets with unique healthcare access challenges.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Carenet Health: Outsourced 24/7 nurse triage and clinical call-center services for health plans, providers, and hospitals. Most direct competitor to TriageLogic's outsourced Nurse Triage On Call line, with overlapping clinical-decision-support protocols and customer segments.
• LVM Systems: Provides nurse triage software built on Schmitt-Thompson protocols for call centers, health plans, and physician practices. Direct competitor to TriageLogic's MyTriageChecklist and nurse triage software platform, sharing the same clinical content library and customer base.
• AccessNurse: Outsourced nurse triage and after-hours call-center services for medical practices and health systems. Directly competes with TriageLogic's outsourced nurse triage offering for the same provider and hospital market.
• Vivify Health: Remote patient monitoring and connected-health platform serving health systems and payers with chronic-care management workflows. Direct competitor to TriageLogic's RemotePatientPro RPM product line.
• Health Recovery Solutions: Remote patient monitoring platform with tablets and biometric devices for chronic-disease management and post-acute care. Directly comparable to TriageLogic's RPM offering on technology stack and customer base.
• CareSimple: Remote patient monitoring and virtual care platform targeting health systems with chronic-care and post-discharge programs. Competes head-to-head with TriageLogic RPM for hospital and provider customers.
• AMC Health: Provides telehealth and remote patient monitoring services for managed care, hospitals, and clinical research organizations. Overlaps with TriageLogic on RPM and chronic-care management offerings.
• ClearArch Health: Remote patient monitoring and personal emergency response services (formerly Alere Connect) serving health plans and providers. Comparable to TriageLogic on RPM, chronic-care monitoring, and payer-sponsored programs.

Broad incumbents

• Teladoc Health: Large publicly traded virtual care platform offering telehealth visits, mental health, and chronic-condition management to enterprises, health plans, and providers. A much larger incumbent whose broad portfolio overlaps with TriageLogic's telehealth and RPM offerings.
• Amwell: Enterprise telehealth platform serving health systems, health plans, and employers with virtual care, behavioral health, and care management. Established incumbent in telehealth whose provider- and payer-facing solutions compete with TriageLogic's enterprise footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/triagelogic
• YouTubeyoutube.com/user/triagewebsite
• Facebookfacebook.com/TriageLogic
• LinkedInlinkedin.com/company/triage-logic

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TriageLogic