What Microtel does

Microtel s.r.l. is a privately held Italian Managed Service Provider (MSP) headquartered in Morrovalle, in the Marche region, offering integrated ICT, telecommunications, and cybersecurity services to small and medium enterprises across central Italy. Founded in 1995 by Daniele Frenquelli as a sole proprietorship during Italy's regulated SIP telecom monopoly era, the company has navigated three technological transitions — from wired analog systems (1995) to digital/VoIP (2000), to Unified Communications and Collaboration (2010), and now to a full-spectrum MSP model (2025) handling the complete lifecycle of client hardware, software, and network infrastructure. Microtel claims over 2,000 completed installations and is positioned as a regional leader in telephony and networking services in central Italy.

The company's portfolio is organized around five service pillars: cybersecurity (firewall/UTM management, SIEM monitoring, threat intelligence, Human Firewall training, data protection); business telephony (DECT cordless, Cloud PBX, VoIP); IT infrastructure (CRM systems, intelligent video surveillance, hardware/software management); business connectivity (structured cabling, enterprise networks, point-to-point radio links, enterprise Wi-Fi); and cloud services (cloud storage, virtual servers, and the proprietary microtel.cloud UCaaS platform). Core technology partnerships are with Wildix (UCaaS) and Fortinet (next-generation firewall), supplemented by Microsoft, Zoho, and Axis Communications integrations. The firm holds CLUSIT membership (Italian cybersecurity association) as a credibility signal in the security segment.

Microtel generates revenue through a hybrid model combining recurring managed services subscriptions, project-based ICT consulting and design fees, AGCOM-regulated telecommunications services, hardware sales and operational leasing, and customized corporate training. Pricing is quote-based with multi-year contracts; no public pricing is disclosed. Go-to-market is sales-led via a small technical consulting team conducting direct field-based needs assessments, supported by inbound website inquiries, LinkedIn presence, and occasional webinars. The company is founder-owned and bootstrapped, with no disclosed institutional funding, M&A activity, or expansion beyond the Marche/central Italy region.

Name

Microtel

Legal name

Microtel s.r.l.

Website

https://microtel.it

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Microtel s.r.l. is a privately held Italian Managed Service Provider headquartered in Morrovalle, offering integrated ICT, cybersecurity, telephony, and cloud services to small and medium enterprises across central Italy, founded in 1995.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Radiotelephone Communications (4812)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

Keywords

• Managed IT services
• Business telephony
• Cybersecurity services
• Cloud infrastructure
• Network connectivity

Headquarters

HQ city

Morrovalle

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed services covering hardware/software management, security monitoring, device management, data protection, and storage through fixed monthly fees. The MSP model shifts operational risk to Microtel while providing clients predictable costs.
2. ICT Consulting and Design: Consulting services for IT infrastructure analysis, design, and implementation, including network, security, and telecommunications systems.
3. Telecommunications Services: Fixed and mobile telephony services, connectivity solutions (FTTH), virtual PBX, and VoIP services subject to AGCOM regulations.
4. Corporate Training: Customized training programs for employee skill development in technology, cybersecurity awareness, and ICT operations.
5. Equipment Sales and Leasing: Sale and operational leasing of hardware including servers, network equipment, security appliances, and telecommunications devices.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Microtel provides integrated ICT managed services to SMEs in central Italy, covering cybersecurity, business telephony (VoIP, Cloud PBX), IT infrastructure, business connectivity (cabling, radio links, Wi-Fi), and cloud services (cloud storage, virtual servers, UCaaS). The company operates as a Managed Service Provider (MSP) handling full lifecycle management of client hardware, software, and infrastructure under recurring monthly subscriptions, complemented by consulting, design, and corporate training services.

Product overview

Microtel is an ICT (Information and Communication Technology) service provider offering a broad, integrated portfolio of business technology services rather than a single unified software product. The portfolio is organized around five core pillars: (1) Cybersecurity (including cybersecurity advisory, firewall/UTM management, Human Firewall training, and data protection); (2) Business Telephony (DECT cordless, Cloud PBX/virtual PBX, VoIP); (3) IT Infrastructure (CRM systems, intelligent video surveillance, hardware/software); (4) Business Connectivity (structured cabling, enterprise network, radio bridges, Wi-Fi); and (5) Cloud Services (cloud storage, virtual servers, microtel.cloud UCaaS platform). These services are complemented by consulting, design, and corporate training. The company positions itself as an MSP (Managed Service Provider) handling full lifecycle management of client hardware, software, and infrastructure under a recurring subscription model.

Differentiator

Problem solved

Functional benefit

Products and services

• ICT Consulting and Infrastructure Design (Consulenza e progettazione infrastrutture ICT) Advisory and design services for ICT infrastructure and cybersecurity, including analysis of existing setups, strategic planning, and custom solution implementation for server management, network configuration, and firewall setup. Targeted at SMEs in central Italy.
• Cybersecurity Services (Sicurezza informatica) Cybersecurity services including security infrastructure design, threat monitoring via SIEM and Threat Intelligence, firewall management (UTM), patch management, and disaster recovery solutions. Targeted at Italian SMEs seeking protection against cyber threats.
• Business Telephony (Telefonia aziendale) Business telephony solutions encompassing DECT cordless systems, virtual PBX (Cloud PBX), and VoIP services with advanced call management, routing, and voicemail. Targeted at SMEs in central Italy, governed by AGCOM regulations.
• IT Infrastructure Services (Infrastrutture informatiche) IT infrastructure services covering hardware and software, network resources, CRM systems, and intelligent video surveillance solutions for SMEs.
• Business Connectivity (Connettività aziendale) Business connectivity solutions including structured cabling, enterprise network infrastructure, point-to-point radio links, and business Wi-Fi deployment for SMEs.
• Cloud Services (Servizi in Cloud) Cloud services including cloud storage for secure online data archiving and virtual server solutions providing dedicated computing resources with scalability and high-level security for businesses.
• Corporate Training (Formazione aziendale) Corporate training programs designed to develop team competencies in technology, cybersecurity awareness, and operational efficiency tailored to specific business needs.
• Cloud PBX / Virtual Business Switchboard (Centralino virtuale aziendale) Virtual business phone system hosted in the cloud, offering virtual phone numbers, custom extensions, advanced call routing, and management through an intuitive online control panel. Targeted at businesses adopting cloud-based telephony.
• Enterprise CRM System (CRM aziendale) Customer Relationship Management system helping businesses manage customer relationships across sales, marketing, and service, with analytics and AI-powered personalization and retention capabilities. Targeted at SMEs seeking customer management tools.
• Intelligent Video Surveillance (Videosorveglianza intelligente) AI-powered intelligent video surveillance system using artificial intelligence and machine learning to analyze video images in real time, enabling automatic detection of critical situations, facial recognition, and proactive event management. Targeted at businesses requiring advanced security monitoring.
• microtel.cloud UCaaS Platform Cloud-based UCaaS (Unified Communications as a Service) platform combining voice, video, messaging, and collaboration tools, provided as a hosted cloud solution. Targeted at SMEs seeking integrated communication and collaboration services.
• Fixed and Mobile Telecommunications Services (Servizi di telefonia fissa e mobile) Fixed-line and mobile telecommunications services including line rental, call management, and number portability, governed by AGCOM regulations and quality standards. Targeted at Italian SME clients.

Quantifiable outcome

• Minimizes downtime through rapid response and quality solutions
• +1 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• WildixcoreTechnology or IntegrationKey VoIP and UCaaS technology partner. Wildix is recognized in Gartner Magic Quadrant for UCaaS solutions. Microtel implements Wildix virtual PBX and communication systems.
• FortinetcoreTechnology or IntegrationCybersecurity technology partner providing next-generation firewall (NGFW) and security solutions including UTM firewall systems.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Eolo: Eolo is an Italian broadband provider focused on underserved and SME markets using fixed wireless access, with strong regional presence outside major urban centers. It is comparable as an Italian alternative connectivity provider targeting SMEs in regional Italy, overlapping with Microtel's connectivity and networking practice in geographic and customer profile.

Broad incumbents

• Fastweb: Fastweb is a major Italian fixed-line telecom and cloud operator serving SMEs and enterprises with connectivity, UCaaS, and cloud services. It is comparable as a national telecom and cloud provider whose UCaaS and connectivity offerings overlap with Microtel's Wildix-based telephony and cloud services for Italian businesses.
• Engineering Group: Engineering Group is one of Italy's largest IT services companies providing digital transformation, cloud, and managed services to public and private sector clients. It is comparable as a broad incumbent in Italian IT services and infrastructure outsourcing that competes for the same SME and mid-market ICT contracts Microtel targets, with a substantially larger footprint.
• TIM (Telecom Italia) Business: TIM is Italy's incumbent telecom operator with a large business services arm offering fixed/mobile telephony, connectivity, cloud, and managed services to Italian companies. It is directly comparable as the dominant provider of AGCOM-regulated telephony and connectivity that Microtel resells and complements with managed services.
• Tiscali: Tiscali is an Italian ISP and telecommunications provider offering broadband, VoIP, and business connectivity to SMEs and consumers. It is comparable as a national Italian connectivity and VoIP provider competing for the same SME telephony and broadband wallet Microtel targets.
• Var Group: Var Group is a large Italian IT services and consulting firm offering managed services, cloud, cybersecurity, and infrastructure design to Italian SMEs and enterprises. It is comparable as a much larger incumbent operating in the same Italian MSP and systems integration space Microtel occupies, but at national scale and broader portfolio depth.

Direct peers

• Maticmind: Maticmind is an Italian IT services and solutions integrator offering managed services, cloud, cybersecurity, and enterprise networking to mid-market and enterprise customers. It is comparable as a mid-sized Italian IT services peer competing for similar Italian SME/mid-market managed services and infrastructure contracts.
• Convergenze: Convergenze is an Italian regional telecom and fiber operator serving SMEs in southern Italy with connectivity, VoIP, and cloud services. It is comparable as a direct peer — a smaller, regional Italian telecom and IT services provider with a similar SME-focused connectivity, telephony, and cloud bundle.
• Clouditalia: Clouditalia is an Italian cloud and telecommunications operator offering cloud infrastructure, connectivity, and UCaaS to Italian SMEs and enterprises. It is comparable as a direct peer offering the same core bundle of connectivity, cloud, and telephony services to Italian businesses, competing for the same SME wallet.
• Sirti: Sirti is an Italian telecom infrastructure and digital services company providing network design, connectivity, and managed services to operators and enterprises. It is comparable as an Italian infrastructure and managed services provider with overlapping capabilities in network design, connectivity, and operations that Microtel delivers to SMEs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/microtel-telefonia-e-networking
• Facebookfacebook.com/microteldidanielefrenquelli

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Microtel