What iTICKET Japan does

iTICKET Japan (アイチケット株式会社) was a Tokyo-based, Japan-domestic provider of cloud-based medical appointment reservation systems and clinic waiting-room digital signage advertising, which merged into M3 Solutions, Inc. on April 1, 2023, becoming a wholly owned part of the M3 Group (parent M3 Co., Ltd., TSE Prime: 2413).

The company's platform comprises three integrated product lines. (i) iTICKET Smart Cloud is a cloud-based appointment reservation and queue-management system deployed at more than 2,200 healthcare facilities across Japan. (ii) iTICKET Hiroba (アイチケット広場) is the consumer-facing smartphone app on iOS and Android with more than 5.06 million cumulative downloads, providing clinic appointment booking, real-time wait-time status, notifications, and health-related content. (iii) iTICKET TV is a digital signage advertising network installed in approximately 1,000 hospital and clinic waiting rooms, delivering video ads alongside physician-vetted health content with a claimed viewership rate above 35% and a monthly reach of approximately 630,000 health-conscious viewers (predominantly women aged 30-40 with children). Adjacent services include Smile Touch 2 (pediatric clinic preparation support) and AskDoctors (a physician-evaluation and product-certification service that supports advertiser credibility on the signage network).

iTICKET operates a hybrid revenue model with three streams: subscription SaaS revenue from clinics using Smart Cloud (recurring); advertising revenue from video placement on iTICKET TV and in-app inventory in iTICKET Hiroba, sold to pharmaceutical manufacturers, healthcare-product companies, food and beverage manufacturers, and consumer-goods brands (campaign-level pricing disclosed in case studies ranging from 500,000 to 9,500,000 JPY); and ancillary service revenue from AskDoctors evaluation, sampling, and consumer-survey add-ons. Go-to-market is sales-led for B2B advertiser contracts and B2B clinic SaaS onboarding, paired with product-led consumer acquisition through the App Store/Google Play and word-of-mouth via participating clinics. Founding-year reference data conflicts (2002 firmographic vs. 2015 narrative); the 2015 narrative aligns with the iTICKET Hiroba app launch.

Name

iTICKET Japan

Legal name

アイチケット株式会社 (iTICKET Japan)

Website

https://corporate.iticket.co.jp

Company type

Private

Founded year

2015

Operating status

Operating

Short description

iTICKET Japan operates a cloud-based clinic appointment reservation platform (2,200+ facilities), a consumer appointment-booking smartphone app (5M+ downloads), and a digital signage advertising network (~1,000 clinics) in Japan, now part of M3 Solutions within the M3 Group.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Knowledge Management & Service Desk Platforms (HDAEALAH)

akta.pro secondary industry

Appointment Reservations (Spa, Salon, Wellness) (HSACALAK)

Keywords

• Medical appointment software
• Clinic digital signage
• Healthcare SaaS Japan
• Patient queue management
• Healthcare advertising media

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Digital Signage Advertising (iTICKET TV): Video advertisement placement in clinic waiting room digital signage. Revenue generated from advertisers including pharmaceutical companies, healthcare product manufacturers, food/beverage companies, and consumer goods brands. Pricing based on number of facilities, campaign duration, and specialty targeting.
2. Clinic Reservation System SaaS: Subscription-based cloud service for healthcare facilities to manage appointment reservations and patient queue systems. B2B SaaS revenue from medical clinics and hospitals.
3. In-App Advertising & Content: Health information content and promotional content delivery within the iTICKET Hiroba smartphone application used by consumers for appointment booking.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

iTICKET Japan develops and operates a cloud-based medical appointment reservation system for clinics and hospitals (iTICKET Smart Cloud), a consumer smartphone app for booking appointments and viewing health content (iTICKET Plaza), and a waiting-room digital signage advertising network (iTICKET TV) deployed in approximately 1,000 medical facilities across Japan. The business generates revenue through SaaS subscriptions from healthcare providers, video advertising placements from consumer goods/pharmaceutical advertisers, and in-app content delivery to consumers.

Product overview

iTICKET Japan, now part of M3 Solutions (M3 Group), operates a portfolio of healthcare-focused digital services. The core offering includes iTICKET Smart Cloud (cloud-based clinic appointment reservation system for medical institutions) and iTICKET Plaza (patient-facing smartphone app with appointment booking, wait time checks, and health content delivery). The advertising arm, iTICKET TV, provides digital signage advertising in clinic waiting rooms reaching approximately 1,000 facilities. Additional services include AskDoctors (online health consultation and product evaluation) and Smile Touch 2 (pediatric preparation support). The company merged with M3 Solutions in April 2023.

Differentiator

Problem solved

Functional benefit

Brands

• アイチケットTV: Digital signage advertising media network operated in approximately 1,000 hospital and clinic waiting rooms across Japan, as part of the M3 Group's medical media portfolio.
• アイチケット広場

Products and services

• iTICKET Plaza (アイチケット広場) Smartphone application for consumers to make medical clinic appointments, check real-time wait times, receive clinic notifications, and access physician-confirmed health-related content. Reached 5.06 million cumulative downloads as of June 2026.
• iTICKET Smart Cloud Cloud-based medical appointment reservation and patient queue management system for clinics and hospitals. Deployed in 2,200+ healthcare facilities across Japan, enabling digital transformation of reception, appointment scheduling, and waiting room queue management.
• iTICKET TV Digital signage advertising media displayed in approximately 1,000 medical clinic and hospital waiting rooms across Japan. Delivers video advertisements alongside physician-confirmed health-related content with a 35%+ viewership rate and reach of approximately 630,000 monthly health-conscious viewers (primarily women aged 30-40 with children).
• AskDoctors Evaluation Service Online service where physicians objectively evaluate products and certify those meeting standards as 'Physician-Confirmed Products' (医師の確認済み商品). Provides product credibility certification for advertisers.

Quantifiable outcome

• 35%+ digital signage viewership rate
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• M3 Solutions (エムスリーソリューションズ株式会社)coreStrategic or Co-development Partner · 1 April 2023Merger effective April 1, 2023. iTICKET merged with M3 Solutions to accelerate DX support for medical sites and expand value-added services for clinics. M3 Solutions is a 100% subsidiary of M3 Inc. (TSE Prime: 2413), a leading healthcare services company.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Regional players

• Zocdoc: US healthcare appointment-booking marketplace connecting patients with providers; functionally equivalent business model to iTICKET Plaza but operating in the US market.
• Kakao Healthcare: Korean digital healthcare arm of Kakao Group operating appointment, telemedicine, and AI health services; relevant comparable for clinic-DX SaaS in an adjacent Asian market.
• CareNet (ケアネット): Japanese physician-targeted e-learning and clinical information media platform; comparable as a Japan-only, doctor-adjacent digital media business serving pharma/healthcare advertisers.
• Practo: India-headquartered healthcare platform combining clinic appointment booking, telemedicine, and SaaS for providers; comparable SaaS-plus-consumer-app model in a different geography.
• Doctors.me / MediCast (Japanese physician media): Japanese physician-targeted media platform monetized through healthcare/pharma advertising — comparable to iTICKET TV's pharma/healthcare ad-supported media model in the same geography.

Direct peers

• EPARK (エンパーク): Operates appointment/reservation platforms across medical, dental, and beauty clinics in Japan — directly comparable booking-SaaS business with similar clinic-install economics.
• MEDLEY (メドレー): Japanese health-tech company operating CLINICS (telemedicine/appointment app) and JobMedley; most direct comparable to iTICKET's clinic-facing SaaS and patient app in the Japan market.

Broad incumbents

• M3 Inc. (エムスリー): TSE Prime-listed parent (2413) and broader Japanese healthcare media incumbent operating M3.com for physicians; comparable as the broader healthcare-media and physician-platform parent that subsumes iTICKET's advertising business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iTICKET Japan