Facility Process Support

What Facility Process Support does

Facility Process Support (FPSupport) was a private company providing process support services that has been acquired by Capptions B.V. and now operates as part of the Capptions organization, with fpsupport.com redirecting to capptions.com/fpsupport and the © Capptions B.V. notice indicating the parent entity. As integrated into Capptions, the offering is a unified software platform for managing audits, inspections, and compliance processes, delivered via a web platform at capptions.com and complemented by a mobile companion application called Capptions Direct, distributed on both the iOS App Store and Google Play for field-based users.

The product is a SaaS subscription platform, with revenue mechanics implied to be recurring subscription fees on per-seat or enterprise pricing tiers — though specific pricing is not publicly disclosed. The underlying technology stack, proprietary features, and integration footprint are not described in the available source material. The platform holds ISO 27001 information security management certification and AICPA SOC 2 Type II attestation covering security, availability, processing integrity, confidentiality, and privacy, signaling an enterprise-grade compliance posture. No API, SDK, MCP server, or third-party integrations are disclosed.

The go-to-market motion is a hybrid enterprise field sales approach (evidenced by strategy call scheduling) layered with self-serve distribution through mobile app stores and the web platform, targeting enterprise, mid-market, and SMB/individual users on a global basis. Customer logos, video testimonials, and a dedicated client logos page indicate an existing enterprise client base, though specific named customers are not enumerated. The company is private, has no disclosed funding history, no disclosed headcount, and no disclosed revenue. No patents, trademarks, partnerships, or management team details are present in the source material.

Name

Facility Process Support

Legal name

Facility Process Support

Website

https://fpsupport.nl

Company type

Private

Founded year

2015

Operating status

Acquired

Headcount range

1–10 employees

Short description

Facility Process Support was a process support services firm acquired by Capptions B.V., now operating as part of the Capptions audit, inspection, and compliance management platform serving enterprise clients globally via web and mobile.

Ownership category

akta.pro rank

Product category

Audit and Compliance Management Software

NAICS

Facilities Support Services (56121)

SIC

Services-Facilities Support Management Services (8744), Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYHDAEAEAM

Asset & Maintenance Management (EAM/CMMS) Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Resource Planning (ERP) Platforms

SECONDARYIMAIAAAL

Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes)

Industrials, Manufacturing & Construction/Industrial Services & Facility Operations/Facilities Management (Integrated FM)

SECONDARYHDAEALAJ

Enterprise Case Management & Request Fulfillment Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

Keywords

• Audit management software
• Inspection compliance platform
• Enterprise process management
• Mobile inspection app
• Capability support software

Headquarters

HQ city

Rotterdam

HQ country

Netherlands

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Software Platform Subscription: Capptions provides a software platform with mobile applications available through App Store and Google Play, suggesting a SaaS subscription-based revenue model with potential per-seat or enterprise pricing tiers.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Facility Process Support, now part of Capptions B.V., provides a unified software platform for managing audits, inspections, and compliance processes accessible via web and a mobile companion app (Capptions Direct) on iOS and Android. The offering is targeted at enterprise organizations seeking process management and capability support solutions.

Product overview

Facility Process Support (FPSupport) has been acquired by Capptions. The company offers a unified platform for managing audits, inspections, and compliance processes. The primary product is Capptions, with a mobile companion app called Capptions Direct available on iOS and Android. The offering appears to be a single unified platform with a mobile application component.

Differentiator

Problem solved

Functional benefit

Products and services

• Capptions Platform A unified software platform for managing audits, inspections, and compliance processes, accessible via web and supported by enterprise-grade security certifications (ISO 27001, SOC 2 Type II). Designed for enterprise organizations seeking to centralize process management and capability support.
• Capptions Direct A mobile application available on iOS and Android that provides on-the-go access to the Capptions platform for audits, inspections, and compliance processes. Designed for enterprise users who need mobile-enabled process management capabilities.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• NAVEX Global: Established risk and compliance software suite covering ethics, whistleblower, GRC, and policy management. A larger incumbent serving the same enterprise compliance buyer.
• ServiceNow: Broad enterprise workflow and ITSM platform that increasingly bundles audit, risk, and compliance capabilities. Competes at the high end of enterprise process/compliance software.

Direct peers

• SafetyCulture: Mobile-first inspection and audit platform (iAuditor) used by frontline teams for safety, quality, and compliance checklists. Directly comparable to Capptions' mobile-led audits, inspections, and compliance workflow.
• Resolver: Risk and compliance management software for incident, audit, and regulatory workflows. Overlaps with Capptions' audits, inspections, and compliance use cases.
• AuditBoard: Enterprise SaaS for audit, risk, and compliance management. Overlaps with Capptions' audit and compliance positioning and competes for similar enterprise GRC buyers.
• Vanta: Automated compliance and security monitoring platform aligned with ISO 27001/SOC 2 buyers. Competes for the same regulated-enterprise compliance workload.
• Drata: Continuous compliance automation platform focused on SOC 2, ISO 27001, and related frameworks. Direct competitor in the audit/compliance automation niche.
• ProcessUnity: Governance, risk, and compliance (GRC) platform covering third-party risk and enterprise compliance programs. Competes for similar enterprise compliance budgets.
• LogicGate: Risk and compliance workflow platform with configurable process automation. Comparable to Capptions' process management and compliance workflow orientation.

Emerging players

• EHS Insight: Environmental, health, and safety management platform with mobile inspection and audit capabilities. A more focused/SMB-tilted player in the same audit/inspection space.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Facility Process Support