Mercy Doctors Medical Group

What Mercy Doctors Medical Group does

Mercy Doctors Medical Group is a physician-owned private group practice specializing in primary care internal medicine for adults, founded in 1994 and based at a single location adjacent to St. Mary's Medical Center in San Francisco. The practice operates with approximately 8 providers, including board-certified internists with UCSF School of Medicine faculty appointments and St. Mary's Medical Center leadership roles, alongside two nurse practitioners. Service offerings encompass acute illness management, chronic disease management (diabetes, hypertension, asthma, digestive disease, HIV), comprehensive physical exams, Medicare Annual Wellness Visits, pre-operative care, telehealth visits via video and telephone, and a curated referral network to Bay Area specialists. Underlying technology consists primarily of the Practice Fusion electronic health record, connected to local hospitals, laboratories, and imaging facilities for interoperability, supplemented by a Squarespace-hosted website and an Intuit Commerce Network payment portal.

The practice generates revenue through two primary streams. The dominant stream is insurance-reimbursed clinical services billed to Medicare, major PPO plans (Blue Cross, Blue Shield, UnitedHealthcare), and HMO plans through Hill Physicians Medical Group and Brown and Toland Medical Group, with standard copays and deductibles applying. Beginning August 1, 2025, the practice introduced a non-refundable $250 Annual Practice Fee billed directly to patients to fund non-clinical services — including care coordination, secure messaging, form completion, priority scheduling, and 24/7 after-hours physician access — that are not covered by insurance or Medicare. Discounts are offered for email billing opt-in ($25 off) and additional household family members ($150 each). Distribution is direct to consumers via phone scheduling, the practice website, insurance network directories, and word-of-mouth referrals, with no enterprise sales motion.

Name

Mercy Doctors Medical Group

Legal name

Mercy Doctors Medical Group

Website

https://mercydoctorsmedicalgroup.com

Company type

Private

Founded year

1994

Operating status

Operating

Short description

Mercy Doctors Medical Group is a physician-owned private primary care internal medicine practice in San Francisco, founded in 1994, serving adult patients with comprehensive acute, chronic, and preventive care supported by insurance billing and a new $250 annual patient fee.

Ownership category

akta.pro rank

Product category

Primary Care Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Independent Primary Care Practices (HLAFAGAA)

Keywords

• Primary care services
• Internal medicine practice
• Chronic disease management
• Preventive healthcare
• Telehealth appointments

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Insurance-Billed Clinical Services: All medical services covered by Medicare or health plans are billed in the usual manner. This includes primary care visits, acute illness management, chronic disease management, preventive care, Medicare Annual Wellness Visits, pre-operative care, and telehealth appointments. Standard insurance copays and deductibles apply. This is the primary revenue stream.
2. Annual Practice Fee: A non-refundable $250 Annual Practice Fee is charged to all patients starting August 1, 2025. This fee covers non-clinical and coordination services not billable to or reimbursed by insurance or Medicare. It is assessed yearly (September 1 through August 31). A $25 discount is available for email/credit card payment. Family members in the same household on the same insurance policy pay $150 each.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Mercy Doctors Medical Group is a private group practice founded in 1994 in San Francisco specializing in primary care internal medicine for adults. The practice delivers comprehensive adult primary healthcare including acute illness management, chronic disease management (diabetes, hypertension, cholesterol, asthma), preventive care, Medicare Annual Wellness Visits, pre-operative and perioperative care, and telehealth appointments. The practice operates on a relationship-based care model supplemented by a $250 non-refundable Annual Practice Fee that funds non-clinical coordination services such as priority scheduling, after-hours physician access, secure messaging, care coordination, and form completion.

Product overview

Mercy Doctors Medical Group is a private group practice specializing in primary care internal medicine founded in 1994. The practice offers a comprehensive suite of adult healthcare services centered around their Primary Care Internal Medicine Services, which includes acute illness care, chronic disease management, preventive exams, and Medicare wellness visits. Telehealth Appointments supplement in-person care for routine and follow-up consultations. The practice also operates an Annual Practice Fee Program ($250/year) that provides access to enhanced non-clinical services such as priority scheduling, secure messaging, 24/7 after-hours physician access, and form completion. Supporting programs include the Family Member Discount Program (reducing fees to $150 per additional family member) and Email Opt-In Program ($25 discount for electronic invoicing), with payments processed through the Annual Practice Fee Payment Portal. All services are coordinated through the practice's location adjacent to St. Mary's Medical Center in San Francisco.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Internal Medicine Services Comprehensive adult primary healthcare including acute illness management, chronic disease management for conditions such as diabetes, hypertension, elevated cholesterol, digestive diseases, and asthma, prevention-focused physical exams, Medicare Annual Wellness Visits, and pre-operative medical risk assessment, delivered by board-certified internists and nurse practitioners.
• Telehealth Appointments Video and telephone consultations offered for routine and follow-up primary care needs as an alternative to in-person visits, billed through insurance with standard copays and deductibles applied.
• Annual Practice Fee Program Annual membership-style fee program providing access to enhanced non-clinical services including priority same-day or next-day urgent appointments, 24/7 after-hours on-call physician access, secure messaging, e-prescriptions and same-day refills, care coordination with out-of-network specialists and external test results, form completion assistance (FMLA, disability, workplace, school, travel), and patient portal support. Fee term runs September 1 through August 31 annually.

Quantifiable outcome

• After-hours telephone access to on-call physicians available 24/7 for urgent medical advice
• +1 more outcomes

Named customers4 records

Segments1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Hill Physicians Medical GroupcoreChannel Partner/ Reseller/ DistributorMercy Doctors Medical Group serves as a Primary Care Physician (PCP) under Hill Physicians Medical Group HMO plans. Patients enrolled in Hill Physicians HMO plans can select Mercy Doctors providers as their primary care provider. Note: Beginning in 2026, Mercy Doctors Medical Group will no longer be in-network with United Healthcare Medicare Advantage HMO through Hill Physicians.
• Brown and Toland Medical GroupcoreChannel Partner/ Reseller/ DistributorMercy Doctors Medical Group serves as a Primary Care Physician (PCP) under Brown and Toland Medical Group (selected doctors). Patients enrolled in Brown and Toland HMO plans can select participating Mercy Doctors providers as their primary care provider.
• Practice FusioncoreTechnology or IntegrationMercy Doctors Medical Group utilizes Practice Fusion, a top-ranked electronic health record (EHR) system, which is connected to numerous Bay Area hospitals, laboratories, imaging facilities, and physician offices, enabling seamless information exchange and care coordination.

Scale indicators1 record

Recent moves6 records

Expansion highlights3 records

Direct peers

• One Medical (Amazon): Tech-enabled membership primary care practice with strong patient experience focus, now part of Amazon. Directly comparable to Mercy Doctors' relationship-based, tech-supported model and operates Bay Area locations.
• Carbon Health: Multi-location primary and urgent care provider combining in-person visits with an app-based experience. Comparable in delivering tech-enabled primary care to Bay Area consumers.
• MDVIP: National concierge-style primary care network charging annual fees for enhanced access and personalized care. Closest direct comparison to Mercy Doctors' Annual Practice Fee and relationship-based model.
• ZoomCare: On-demand primary and urgent care with same-day scheduling, telehealth, and transparent pricing. Overlaps with Mercy Doctors' emphasis on access, scheduling convenience, and digital channels.

Broad incumbents

• Palo Alto Medical Foundation (Sutter Health): Large Bay Area primary care network affiliated with Sutter Health. Competes for the same insured patient base across the SF Bay Area with broader specialty integration.
• Dignity Health Medical Group - Saint Francis/St. Mary's: Hospital-affiliated primary care network in San Francisco. Competes for the same patient pool with the backing of the same hospital system (St. Mary's Medical Center) where Mercy Doctors' physicians hold leadership roles.
• Stanford Health Care Primary Care: Academic-affiliated primary care serving the broader Bay Area. Comparable in leveraging academic credibility and integrated specialty referrals to retain patients.
• UCSF Health Primary Care: Academic primary care practice in San Francisco staffed by UCSF faculty. Direct local competitor leveraging the same academic affiliation Mercy Doctors uses to differentiate.

Emerging players

• Crossover Health: Membership-style primary care delivered through employer-sponsored health centers. Comparable in offering enhanced access and relationship-based care, though via employer channels rather than consumer/insurance channels.
• Forward Health: Tech-forward membership primary care with biometric screening and integrated digital tools. Comparable in concierge-style positioning and tech-enabled patient experience, though tech investment is deeper.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercy Doctors Medical Group