RailMitra

What RailMitra does

RailMitra, operated by Yescom Global Kart Pvt Ltd, is an India-based consumer digital platform serving Indian railway passengers. Founded in 2018 and headquartered at STPI, Patliputra, Patna, Bihar, the company operates across 500+ railway stations and 7,000+ trains pan-India, with a reported cumulative base of over 50 lakh (5 million) passengers served. Its core products include IRCTC-authorized e-catering food delivery (fulfilled via partnership with RailRestro), AI-powered PNR status and confirmation probability prediction, GPS-based live train tracking, train schedules, seat availability, fare enquiry, and station/platform information. Specialized offerings include Jain food and pure vegetarian meals delivered to seats, plus group meal ordering and a Hotel by Hour booking service for station-adjacent accommodation.

The platform is built on an AI/ML infrastructure integrated with Indian Railways data sources (CRIS, NTES). Its proprietary PNR Confirmation Probability feature applies ML to historical booking and cancellation trends, seasonality, station quotas, and special events, with the company claiming 99% accuracy. Live train tracking uses crowd-sourced GPS data from a network of mobile phones, providing real-time location, ETA, ETD, and platform information. Distribution occurs exclusively through self-serve digital channels: a responsive website, native Android and iOS apps, phone ordering, and WhatsApp ordering, with payment integrations across Razorpay, UPI, Google Pay, PhonePe, Paytm, and BHIM.

RailMitra's revenue model is a transaction-fee structure, earning commission from over 2,500 FSSAI-certified restaurant partners on each food order placed through the platform. Passengers pay no platform fee or delivery charge. Additional monetization includes cancellation administrative fees of 10–25%. Marketing is digital and product-led: SEO-driven rail blog content, app store optimization, organic social media, and promotional discounting (Rs.50–150 coupons, Rs.100 first-order cashback, up to 25% prebook cashback). No external institutional funding has been disclosed, and the company appears founder/bootstrapped under co-founders Nitish Kumar and Manish Chandra (CEO), operating with a 51–100-person team.

Name

RailMitra

Legal name

Yescom Global Kart Pvt Ltd

Website

https://railmitra.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

51–100 employees

Short description

RailMitra is an India-based B2C platform serving railway passengers with food delivery to train seats and rail enquiry tools including PNR status and live train tracking. Operating across 500+ stations and 7,000+ trains, it partners with IRCTC-authorized RailRestro for e-catering fulfillment.

Ownership category

akta.pro rank

Product category

Online Railway Passenger Services

NAICS

Support Activities for Rail Transportation (4882), Support Activities for Rail Transportation (48821)

SIC

Transportation Services (4700), Retail-Eating Places (5812)

akta.pro primary industry

Rail & Intercity Bus Booking Engines (THALADAD)

akta.pro secondary industry

Station Retail, Food & Concessions (THAIALAK)

Keywords

• Train food delivery
• PNR status enquiry
• Live train tracking
• Railway information services
• E-catering platform

Headquarters

HQ city

Patna City

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Operations, Technology or R&D, Marketing or Sales, Personnel, Infrastructure

Revenue model

1. Food Delivery Transaction Commission: RailMitra earns commission from restaurant partners (e-catering vendors) for each food order placed through its platform. Passengers pay for food items; RailMitra takes a transaction fee from restaurant partners. No delivery charges are levied on passengers — delivery is bundled into the service. Cancellation policy shows platform fees and administrative charges (10-25%) are applied on cancellations, indicating the transaction fee structure.
2. Group Booking & Bulk Orders: RailMitra offers discounted bulk food ordering for groups traveling by train, with additional discounts for larger orders. Contact-based sales for group bookings generates revenue per transaction with volume-based pricing.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

RailMitra is a digital platform for Indian railway passengers that aggregates a suite of rail enquiry tools (PNR status check, live train running status, train schedule, seat availability, fare enquiry, trains between stations, live station arrival/departure, station details, platform locator) alongside an IRCTC-authorized food delivery service. The food delivery segment connects passengers with 2,500+ FSSAI-certified restaurant partners across 500+ stations and 7,000+ trains via a partnership with RailRestro, enabling seat-level meal delivery using AI-driven live train tracking.

Product overview

RailMitra is a unified mobile and web platform offering Indian railway passengers an integrated suite of travel services. The core offering centers on food delivery in trains (Food in Train), powered through a partnership with IRCTC-authorized e-catering partner RailRestro. The platform operates alongside complementary rail enquiry tools including PNR Status Check, Live Train Running Status, Train Schedule, Trains Between Stations, Live Station Arrival/Departure, Seat Availability, Fare Enquiry, Station Details, and Platform Locator. Specialized food sub-products include Jain Food (for strict vegetarian Jain dietary requirements) and Pure Veg Food. Additional travel services include Hotel by Hour (hourly hotel booking near stations) and Group Order (bulk food ordering). All services are accessible via the website and mobile app (Android/iOS), with AI-powered features for PNR prediction and train tracking.

Differentiator

Problem solved

Functional benefit

Products and services

• Food in Train IRCTC-authorized food delivery service enabling passengers to order meals from FSSAI-approved restaurants to be delivered at their train seat. Partners with RailRestro for e-catering operations across 500+ stations.
• PNR Status Check AI-powered PNR status enquiry service providing real-time ticket confirmation status and waitlist prediction probability for Indian Railway tickets.
• Live Train Running Status Real-time GPS-based train tracking service providing current location, estimated arrival/departure times, delays, and platform numbers for Indian Railways trains using crowd-sourced GPS data.
• Train Schedule Online IRCTC train timetable lookup service providing arrival/departure times, intermediate stations, halt durations, and days of operation.
• Trains Between Stations Train route enquiry service showing all available trains between two stations with arrival/departure times, days of run, and class availability.
• Live Station Arrival and Departure Real-time station monitoring service showing upcoming trains arriving or departing within 2, 4, or 8 hour windows with ETA, ETD, and platform information.
• Seat Availability AI-powered seat/berth availability checker for Indian Railways trains showing real-time availability across different classes and dates.
• Fare Enquiry Train ticket fare calculator providing fare details including base fare, superfast charges, reservation charges, and service tax for all train classes.
• Station Details Railway station information lookup service providing train schedules, arrival/departure times, and halt durations for trains at specific stations.
• Platform Locator

Quantifiable outcome

• 99% accuracy in PNR confirmation probability prediction backed by AI and machine learning
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability3 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• RailRestro (IRCTC Authorized E-Catering Partner)coreChannel Partner/ Reseller/ DistributorRailMitra has partnered with RailRestro, which is an IRCTC-authorized e-catering partner, to provide food delivery services in trains. RailRestro coordinates with over 2500 FSSAI-certified restaurant partners across 500+ stations to prepare and deliver food to passenger seats. The partnership enables RailMitra to leverage RailRestro's authorized status with Indian Railways for legitimate e-catering operations on trains. RailMitra's platform serves as the consumer-facing interface while RailRestro manages the vendor coordination and delivery logistics.
• IRCTC (Indian Railway Catering and Tourism Corporation)coreStrategic or Co-development PartnerRailMitra operates as an authorized e-catering partner affiliated with IRCTC. The platform integrates IRCTC train data (PNR, train schedules, live status) and provides services that complement IRCTC's ticketing platform. RailMitra is listed as an authorized service provider for train food delivery under IRCTC's e-catering framework.
• Yescom Global Kart Pvt Ltd (Parent Company)coreOthersRailMitra is a brand owned and operated by Yescom Global Kart Pvt Ltd, a company registered in India. The parent company provides the corporate structure, legal identity, and operational backbone for RailMitra's services. The company is registered at STPI, Patliputra, Patna, Bihar.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Emerging players

• Swiggy: Swiggy is one of India's two dominant food delivery platforms and is named alongside Zomato as a competitor RailMitra outpaces for railway passengers. With deep rider infrastructure and restaurant partnerships, it is a credible emerging entrant that could disrupt the rail e-catering space if it commits to station-adjacent logistics.
• Zomato: Zomato is India's largest food delivery platform and is explicitly named in source data as a competitor RailMitra claims to outpace for railway passenger food delivery. While not currently a pure-play rail e-catering player, its massive restaurant network and capital base make it a credible emerging threat if it expands into seat-delivery logistics.

Regional players

• AbhiBus: AbhiBus is an Indian online bus and train booking platform offering ticket booking, PNR status, and running status features. While primarily bus-focused, it overlaps with RailMitra on rail enquiry tools and serves the same Indian inter-city travel audience with comparable utility features.

Broad incumbents

• Yatra: Yatra is a major Indian online travel company offering train, flight, and hotel bookings along with PNR status and running status tools. As a broad incumbent in the Indian travel space, it competes with RailMitra for rail-passenger engagement and offers adjacent services like hotels that overlap with RailMitra's hourly hotel booking feature.
• MakeMyTrip: MakeMyTrip is a leading Indian online travel platform offering train booking, PNR status, running status, and holiday packages. As a broad incumbent, it competes with RailMitra for rail-passenger attention and has the resources to bundle rail enquiry tools into its broader travel ecosystem.
• ixigo: ixigo is a major Indian travel aggregator with comprehensive train booking, PNR, running status, and food-on-train services. As a publicly listed, well-funded incumbent, it overlaps significantly with RailMitra across both rail enquiry and adjacent travel services.
• IRCTC e-Catering: IRCTC's own e-catering service is the authorized incumbent and the platform whose authorization RailMitra depends on. It offers identical train-seat food delivery functionality and benefits from direct integration with IRCTC's ticketing — a powerful broad incumbent in the same rail e-catering category.

Direct peers

• RailRestro: RailRestro is both RailMitra's core fulfillment partner and a direct competitor — an IRCTC-authorized e-catering platform offering food delivery to train seats across India. They share the same restaurant network, station coverage, and target passengers, making them the most directly comparable peer.
• Trainman: Trainman provides PNR status, train running status, seat availability, and predictive analytics for Indian Railways passengers. It directly overlaps with RailMitra's rail enquiry tools and serves the same daily train-traveler audience with similar AI-based prediction features.
• ConfirmTkt: ConfirmTkt is an Indian rail booking and enquiry platform offering PNR prediction, train running status, and seat availability — directly overlapping with RailMitra's core rail-information utility features. Both compete for the same train-passenger attention and offer AI-based prediction features.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/RailmitraaIndia
• Facebookfacebook.com/RailmitraaIndia-2148786745353427
• Instagraminstagram.com/railmitraindia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RailMitra