What Welcom'pro does

Welcom Pro is a French B2B telecommunications specialist founded in 2012 and headquartered in Montluçon, operating seven regional agencies across Auvergne-Rhône-Alpes, Centre-Val de Loire, and Nouvelle-Aquitaine. The company serves approximately 2,500 professional clients — primarily TPE/PME and ETI/GE — managing more than 20,000 telephone lines and delivering mobile fleet services, fixed VoIP telephony (3CX, Keyyo Box Pro, hosted IPBX/PABX), business internet (FTTH up to 8 Gbps XGSPON, FTTO dedicated fiber, SDSL, 4G/5G routers, and Starlink satellite), and an integrated cybersecurity stack (bSecure Firewall on Fortinet NGFW, CrowdStrike EDR, FortiMail anti-phishing, SD-WAN, and 24/7 France-based SOC supervision).

The company monetizes primarily through multi-year recurring subscriptions on connectivity, mobile plans (Neo Illimité 5G, Monde Ultime international), managed security, and MDM (MaaS360 with Apple Business Manager, Samsung Knox, and Google Zero-Touch enrollment), complemented by hardware resale of enterprise smartphones and a specialized healthcare vertical offering (Schrack and CRMS patient call systems integrated with Helixcom notification servers). Distribution is field-led across regional agencies with dedicated operational account managers, project directors, and a partner-driven channel that includes Expert Partner status with Bouygues Telecom and Keyyo, plus premium alliances with Alcatel-Lucent, 3CX Platinum, Samsung, Apple, Fortinet, CrowdStrike, and Starlink.

Welcom Pro operates as part of the privately held Groupe Sedadi conglomerate, with no disclosed external funding or public listing. In April 2025 the company acquired the telecommunications branch of JFM Telecom to deepen its Allier department presence, indicating a roll-up strategy within its regional French footprint. AI is not developed in-house; the company resells and services AI-enabled platforms from CrowdStrike, Fortinet, Samsung, and Google as part of its managed security and device offerings.

Name

Welcom'pro

Legal name

WELCOM PRO

Website

https://welcompro.fr

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Aubière

HQ country

France

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Mobile Services: Mobile fleet management, MDM enrollment, device leasing with insurance (casse/vol/oxydation), and mobile plan subscriptions (Neo Illimité 5G, Monde Ultime international plans). Revenue from recurring mobile plan fees and device leasing.
2. Fixed Telephony and Internet: Fixed IP telephony (3CX, Keyyo BOX PRO), internet connectivity (FTTH, FTTO, SDSL, 4G/5G routers, Starlink satellite), and bundled telecommunications packages for TPE/PME.
3. Cybersecurity Solutions: bSecure Firewall Pack, CrowdStrike EDR, FortiMail, managed security services with 24/7 French-based supervision. Recurring subscription model with tiered pricing based on user count.
4. Hardware Sales: Sale of smartphones (iPhone, Samsung Galaxy, Xiaomi, Oppo, Crosscall, OnePlus), routers, network equipment, and healthcare communication devices.
5. Healthcare Communication Systems: Patient call systems (Schrack, CRMS) and Helix server integration for hospitals, EHPAD, and clinics.
6. Professional Services: Technical installation, configuration, deployment coordination, maintenance (J+1/J+2 SLA), and ongoing support services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Welcom Pro is a B2B telecommunications specialist serving businesses across central and southern France through 7 regional agencies. The company delivers integrated telecom solutions including fixed VoIP telephony (3CX, Keyyo BOX PRO, hosted IPBX/PABX), mobile fleet management with MDM enrollment, business internet connectivity (FTTH, FTTO, SDSL, 4G/5G, Starlink satellite), cybersecurity (bSecure Firewall, CrowdStrike EDR, FortiMail), and vertical solutions such as nurse call systems for healthcare facilities. Revenue is generated primarily through recurring subscriptions, multi-year managed service contracts, and resold business hardware (Apple, Samsung, Xiaomi devices).

Product overview

Welcom Pro offers a comprehensive telecommunications portfolio for businesses, combining core connectivity services (fiber internet via FTTH/FTTO, SD-WAN, 4G/5G routers, VPN) with unified communications solutions (3CX VoIP, Keyyo Box Pro, hosted IPBX/PABX). The company provides integrated cybersecurity offerings including bSecure Firewall Pack (Fortinet-powered), EDR via CrowdStrike, and Cybersécurité 360° with AI threat detection. Mobile fleet management is delivered through MDM platforms (MaaS360) with automatic device enrollment (Apple Business Manager, Samsung Knox, Google Zero-Touch). Specialized vertical solutions include nurse call systems (Schrack, CRMS with Helix) for healthcare facilities, Starlink satellite internet for remote locations, and professional mobile plans (Neo Illimité 5G, Monde Ultime international). The company resells Samsung Business and Apple Business devices with Galaxy AI and iOS enterprise features.

Differentiator

Problem solved

Functional benefit

Brands

• bSecure: Cybersecurity solution including firewall pack, EDR protection, and managed security services for businesses
• Box Pro Keyyo
• 3CX

Products and services

• Fixed IP Telephony (IPBX/PABX) Hosted or on-premise IPBX and PABX phone systems for business communications with advanced call management features, targeting professional clients requiring dedicated fixed-line infrastructure.
• Mobile Telephony & Fleet Management (MDM) Enterprise mobile fleet management solution including MDM via MaaS360, secure device enrollment (Apple Business Manager, Samsung Knox, Google Zero-Touch), remote configuration, usage monitoring, and professional mobile plans (Neo Illimité 5G, Monde Ultime international).
• 3CX VoIP Phone System VoIP-based phone system that centralizes business communications including calls, video conferencing, instant messaging, and live chat, accessible from computers, smartphones, or web browsers.
• Keyyo Box Pro All-in-one business box combining internet connectivity (fiber/ADSL/4G/5G), professional telephony with 200+ features, collaborative tools (Keyyo Visio Basic, Keyyo Connect, Keyyo Phone), VPN services, and built-in 4G/5G backup.
• Business Internet & Networks Business internet connectivity solutions including ADSL, SDSL, fiber optics (FTTH, FTTO), 4G/5G routers, and SD-WAN for reliable enterprise connectivity across multiple sites.
• Fibre 8 Gbps (XGSPON) Ultra-fast fiber internet up to 8 Gbps symmetric speeds using XGSPON technology, suitable for bandwidth-intensive business applications with dedicated business support and automatic 5G continuity.
• Dedicated Enterprise Fiber (FTTO)

Quantifiable outcome

• 20,000+ telephone lines under management
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability15 records

Feature7 records

Partnerships

15 partnerships are on record, tiered core and minor.

• JFM TelecomcoreStrategic or Co-development Partner · 1 January 2025Welcom Pro acquired JFM Telecom's telecom division. JFM had 20+ years of experience serving Auvergne businesses in Allier department. Integration provides expanded customer base, field expertise, and regional presence.
• Bouygues TelecomcoreTechnology or IntegrationExpert Partner of Bouygues Telecom; works directly with Bouygues teams to ensure quality service and project management. Provides access to Bouygues enterprise mobile plans, bSecure cybersecurity solutions operated by Bouygues, and FTTH/FTTO fiber infrastructure.
• Keyyo CommunicationscoreTechnology or IntegrationPremium partner for Keyyo BOX PRO solutions including internet connectivity, professional telephony with 200+ features, collaborative tools (Keyyo Visio Basic, Keyyo Connect, Keyyo Phone), and VPN services.
• Alcatel-Lucent EnterprisecoreTechnology or IntegrationPremium partner of Alcatel-Lucent, global leader in enterprise communication, network, and cloud solutions. Provides access to enterprise-grade communication systems.
• Samsung BusinesscoreTechnology or IntegrationAuthorized business partner for Samsung Galaxy smartphones and devices. Offers enterprise device provisioning, Samsung Knox Mobile Enrollment, and latest Galaxy devices (S26, Z Fold 7, Z Flip 7).
• ApplecoreTechnology or IntegrationAuthorized business partner offering iPhone, iPad, Mac, and Apple Watch for enterprise with Apple Business Manager enrollment capabilities. Latest iPhone and Apple device releases featured.
• FortinetcoreTechnology or IntegrationTechnology partner for bSecure Firewall Pack using Fortinet NGFW, FortiMail, and FortiGuard threat intelligence. Leverages Fortinet's global threat database and AI-powered security updates.
• CrowdStrikecoreTechnology or IntegrationProvides CrowdStrike Falcon EDR platform for endpoint detection and response. AI-powered behavioral analysis for real-time threat detection and automated remediation. Part of cybersecurity 360° offering.
• 3CXcoreTechnology or IntegrationCertified 3CX Platinum partner providing VoIP phone system deployment, infrastructure optimization, team training and support. 3CX centralizes calls, videoconferencing, messaging, and chat.
• MaaS360 (IBM)coreTechnology or IntegrationMobile Device Management (MDM/EMM) platform integration enabling centralized fleet management, security policy enforcement, remote configuration, and automated device enrollment.
• Schrack SeconetcoreTechnology or IntegrationWired patient call system partner for hospitals and large healthcare facilities. Premium, stable, certified, and scalable solution with decades of longevity.
• CRMScoreTechnology or IntegrationWireless patient call system partner for clinics and EHPAD. More economical and faster to deploy, avoiding heavy infrastructure work while maintaining security and alert traceability.
• HelixcomcoreTechnology or IntegrationNotification and alert server partner that interconnects with internal networks, centralizing patient calls, fire alarms, intrusion alerts, and technical alarms on a single interface.
• ATS StudiosminorGTM or Marketing Partner35+ years of experience in telephone and audio identity. Provides professional phone greetings, voicemailing campaigns, and seasonal messaging for business communications.
• Starlink (SpaceX)coreTechnology or IntegrationSatellite internet partner for ultra-rapid connectivity in isolated areas, backup for critical sites, maritime connections, and rural coverage. Includes audit, installation, and maintenance services.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Spie Communications: French subsidiary of SPIE SA providing unified communications, managed networks and cybersecurity to mid-market and enterprise customers. Closest scaled peer to Welcom Pro's ETI/GE offering — multi-site deployments, network services, security operations.
• Nomios: European network and cybersecurity integrator with strong French presence, specializing in SD-WAN, secure networking and managed security for mid-market/enterprise. Directly comparable to Welcom Pro's SD-WAN, Fortinet-led firewall and enterprise cybersecurity offering.
• Hub One: French B2B telecom and digital infrastructure operator (Taveta/ADP group) serving enterprise and mid-market clients with connectivity, UCaaS and managed mobility. Comparable on segment (enterprise), product (mobile fleet, SD-WAN, telephony) and channel (direct regional account management).
• Aliantel: Italian/European B2B telecom operator serving SMEs and enterprises with UCaaS, connectivity and managed services through an indirect-channel model. Closest cross-border comparable to Welcom Pro's regional-operator playbook.
• Keyyo Communications (consolidated into Bouygues Telecom): Hosted telephony operator whose Keyyo BOX PRO is one of Welcom Pro's flagship resale bundles. Direct comparable on UCaaS/hosted-PBX and internet-bundled offerings for French TPE/PME, though Keyyo now sits under Bouygues Telecom Entreprises.

Regional players

• CELESTE: French B2B fiber operator and managed-services provider serving SMB/enterprise customers outside the Welcom Pro footprint. Direct comparable on dedicated-fiber (FTTO) and hosted services for regional French businesses, with similar vertical depth.
• Altitude Infrastructure: French operator of public-initiative fiber networks (RIP) and B2B connectivity services. Adjacent peer with overlap on fiber and managed services to regional French enterprises and public-sector accounts — segment overlapping with Welcom Pro's public sector work.

Broad incumbents

• SCC France: Large European IT VAR and services group with significant French operations. Comparable on device procurement and deployment (Apple/Samsung enterprise), managed mobility and enterprise IT services — broader portfolio but overlapping customer base.
• Econocom: Listed European digital transformation and telecom services group. Comparable as a broader IT/telecom services provider addressing enterprise mid-market across connectivity, devices, managed services and security — but at significantly larger scale and with public-market governance.
• Bouygues Telecom Entreprises: The B2B division of Bouygues Telecom — Welcom Pro's principal carrier partner. Comparability is direct: Bouygues Entreprises sells the same mobile plans, FTTH/FTTO and bSecure cybersecurity suite to French businesses, but as a vertically integrated carrier rather than a regional channel partner. Represents both Welcom Pro's supply and its largest competitive substitute.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=IWyJWrqxGNY
• Xx.com/welcom_pro

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Welcom'pro