Away From My Desk

What Away From My Desk does

Away From My Desk Limited is a privately held UK software company headquartered in Bristol that provides managed remote access systems, primarily to NHS primary care organisations in England. The company has served the NHS since 2003, originally operating as BS Info Tech Limited before being incorporated as Away From My Desk Limited in 2010 (the firmographics source records 2006 as the founding year of the predecessor entity). Its core product line comprises NHS Remote Access, NHS Remote Support, and a Business Remote Access offering — all built on LogMeIn remote desktop infrastructure with added NHS-specific Information Governance compliance, YubiKey-based two-factor authentication, and configuration safeguards such as a 30-minute session timeout.

The business operates a recurring annual subscription model with separately licensed user seats and PC seats, allowing GP practices to size subscriptions to their setup; a £14.40/year PLUS add-on enables printing and audio playback, and YubiKey hardware tokens are sold or loaned for the duration of subscriptions. Go-to-market is sales-led and inside-sales driven, targeting NHS practice managers, GPs, nurses, and administrators, with Clinical Commissioning Groups acting as referral and sometimes funding partners, complemented by a self-service pricing calculator and 30-day free trial for inbound leads.

The company is micro-cap in scale with a core team of approximately 8-9 people led by Managing Director Rob Morrow and Director Jody Morrow, and is part of the We Do Your group of sister companies (IT Support, Comms, Hosting, Marketing) that share the Bristol office. A wholly-owned subsidiary, Away From My Desk Remote Support Limited, operates the IG Tool for Rescue solution. Away From My Desk holds Cyber Essentials, ISO 9001, and ISO 27001 certifications, and is registered with the UK Information Commissioner's Office; no external institutional investment, funding rounds, or revenue figures are disclosed.

Name

Away From My Desk

Legal name

Away From My Desk Limited

Website

https://awayfrommydesk.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Away From My Desk Limited provides NHS-compliant managed remote desktop access, built on LogMeIn with YubiKey two-factor authentication, primarily serving GP practices and primary care staff across NHS England on annual per-user and per-PC subscriptions.

Ownership category

akta.pro rank

Product category

Healthcare Remote Access Software

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

akta.pro secondary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• NHS remote access
• Healthcare remote desktop
• Remote IT support
• Secure remote access
• Managed remote access

Headquarters

HQ city

Bristol

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Remote Access Subscriptions: Annual subscription model with separate licensing for users and PCs. Customers choose the number of users and PCs independently, allowing them to tailor subscriptions to their specific practice setup. Subscriptions automatically renew unless cancelled. Subscription fees include support services for the subscription period.
2. Security Token (YubiKey) Sales: YubiKey security tokens are loaned to customers for the duration of their subscription. Secure Tokens not returned, lost, misplaced, or damaged upon termination are invoiced at the current full rate. YubiKey products are also sold through an online shop.
3. PLUS Upgrade: Premium feature upgrade (PLUS) enabling document printing and audio playback from the remote workstation, offered as an annual add-on for £14.40 per year.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Away From My Desk provides remote access and remote IT support software, purpose-built and preconfigured for NHS primary-care organisations (especially GP surgeries) in England, by layering LogMeIn's remote-access technology with NHS-specific security, compliance, two-factor authentication, training, and ongoing support. It sells per-user and per-PC annual subscriptions to NHS customers and, more recently, to general businesses outside the NHS, alongside ancillary YubiKey hardware tokens.

Product overview

Away From My Desk is a unified remote access software platform built on LogMeIn technology, primarily serving NHS primary care organisations. The core portfolio consists of three remote access products — NHS Remote Access, NHS Remote Support, and Business Remote Access — all built on LogMeIn with additional NHS-specific security enhancements. Optional add-ons include YubiKey hardware tokens for two-factor authentication and a PLUS upgrade for printing and audio. The company provides remote access to the NHS since 2003.

Differentiator

Problem solved

Functional benefit

Products and services

• NHS Remote Access Annual remote-access software subscription purpose-built for NHS GP surgeries and primary-care organisations, built on LogMeIn technology and preconfigured with NHS-specific security, compliance, UK data residency, and bundled YubiKey two-factor authentication. Targeted at practice managers, GPs, and admin staff who need to work remotely from outside the surgery.
• NHS Remote Support Annual remote-IT-support software subscription for NHS GP practices and primary-care IT teams, enabling technicians to remotely view, control, and troubleshoot surgery PCs. Built on LogMeIn Pro technology with NHS-specific security configuration and bundled YubiKey two-factor authentication.
• Business Remote Access Annual remote-access software subscription for small and mid-sized UK businesses outside the NHS, offering secure remote access to office PCs based on the same LogMeIn-powered core, with UK data residency and optional YubiKey two-factor authentication.
• YubiKey Hardware Tokens Standalone two-factor authentication hardware tokens (YubiKey) sold through the company's online shop, typically bundled with NHS Remote Access, NHS Remote Support, and Business Remote Access subscriptions but also available as a separate purchase for customers needing physical 2FA tokens.

Quantifiable outcome

• Most GPs and NHS staff can log in within 5 minutes of first use
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• LogMeIncoreTechnology or IntegrationAway From My Desk uses LogMeIn as the underlying remote access technology platform to provide NHS Remote Access and NHS Remote Support services. LogMeIn is a provider of SaaS and cloud-based remote work tools for collaboration, IT management, and customer engagement. Away From My Desk has added additional NHS-specific compliance and security layers on top of LogMeIn.
• We Do Your ITminorImplementation/ SI/ Consulting PartnerPart of the We Do Your group of companies. Offers on-demand, pay-as-you-go IT support services and IT project management. Both We Do Your IT and Away From My Desk share a common parent group and are co-located.
• We Do Your CommsminorStrategic or Co-development PartnerPart of the We Do Your group of companies. Provides telephone systems, structured cabling, and secure public wi-fi. Founded in November 2016 in partnership with Away From My Desk to offer complete remote working capabilities.
• We Do Your MarketingminorStrategic or Co-development PartnerSister company and part of the We Do Your group. Located in the same office as Away From My Desk. Provides marketing, social media, and website management services to Away From My Desk.
• British Computer Society (BCS)minorStrategic or Co-development PartnerProfessional body for IT. Away From My Desk ensures all staff have professional membership to BCS. The company incorporates BCS's code of conduct for IT professionals.
• YubicocoreTechnology or IntegrationYubiKey security tokens are sold through Away From My Desk's online shop. YubiKeys provide two-factor authentication for the remote access service. Products stocked include YubiKey 5 Series, YubiKey 5 Series FIPS, YubiKey Bio Series, YubiKey Security Key Series, and YubiHSM 2.

Scale indicators4 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Citrix Systems: Citrix is a broader incumbent in secure remote access and digital workspace solutions, offering virtual desktop infrastructure that overlaps with Away From My Desk's NHS-targeted remote access proposition at a larger enterprise scale.
• Microsoft (Remote Desktop Services / Microsoft 365 for NHS): Microsoft provides Remote Desktop Services and Microsoft 365, the latter of which is widely deployed across the NHS. As a broad incumbent, it offers overlapping remote access capabilities and could potentially absorb NHS remote access demand through existing enterprise agreements.

Direct peers

• AnyDesk: AnyDesk provides remote desktop software with a subscription model similar to Away From My Desk's offering. It competes in the same category of cross-platform remote access tools used by SMBs and IT support teams.
• Splashtop: Splashtop provides remote access and remote support software for businesses and IT teams, directly competing with the LogMeIn-based service that Away From My Desk resells. Both target SMB and mid-market customers with subscription-based remote desktop solutions.
• GoTo (LogMeIn): GoTo owns the LogMeIn remote access platform that underpins Away From My Desk's core product. It is the closest direct comparison because it offers the same underlying remote desktop technology and could itself compete or partner with NHS customers.
• TeamViewer: TeamViewer is a global remote access and remote support software provider, competing directly with the core functionality that Away From My Desk wraps with NHS compliance. Comparable subscription-based desktop access product targeting SMBs and enterprise.

Emerging players

• accuRx: accuRx is a digital health platform focused on NHS GP communication, patient messaging, and workflow tools. While it is not a remote access vendor, it serves the same NHS primary care buying centre and competes for the same IT budget and CCG attention.
• Patchwork Health: Patchwork Health provides NHS-focused workforce management and digital staffing solutions. It overlaps with Away From My Desk's NHS primary care focus on enabling flexible working for healthcare staff, though it addresses shift management rather than remote IT access.
• eConsult Health: eConsult provides online consultation and triage platforms for NHS GP practices, sitting in the same NHS primary care IT ecosystem. It is a comparable emerging player in NHS digital health tooling, addressing remote patient interactions rather than remote staff access.
• Forward Health: Forward Health is a clinical messaging and workflow platform deployed across NHS trusts and primary care. It serves the same NHS customer base and addresses a similar value proposition of mobile-first working for healthcare staff, though with a different technical approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/awayfrommydesk
• Facebookfacebook.com/AwayFromMyDesk
• LinkedInlinkedin.com/company/remote-access-for-the-nhs

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Away From My Desk