LSR

Name

LSR

Legal name

Het LSR

Website

https://hetlsr.nl

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Healthcare Client Participation Services

NAICS

Human Resources Consulting Services (541612)

SIC

Services-Management Services (8741)

akta.pro primary industry

Learning Technology & LMS/LXP Implementation (BPACANAH)

akta.pro secondary industry

Vertical/Industry-Specific LMS (e.g., Healthcare, Safety, Aviation, Government) (EDAFAAAM)

Keywords

• Client council support
• Healthcare participation
• Quality assessment
• Complaint handling
• Training advisory

Headquarters

HQ city

Utrecht

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership fees: Lidmaatschap cliëntenraden: membership subscription for client councils providing access to knowledge resources, advice, and support
2. Training and courses: Course fees for educational programs including basiscursus, themabijeenkomsten, and training modules for healthcare professionals and client council members
3. Advisory and consulting services: Professional advisory services for medezeggenschap, including ondersteuner and ambtelijk secretaris services
4. Quality assessments: Kwaliteitsonderzoek/kwaliteitstoetsing services to assess quality of care from client perspective
5. Complaint handling services: Klachtopvang services including vertrouwenspersonen and klachtenfunctionaris services

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

LSR is a Dutch national support center (landelijk steunpunt) that provides advisory, training, quality assessment, and complaint handling services to client councils (cliëntenraden) within healthcare organizations. The foundation helps institutional consultative bodies and central client councils effectively exercise their statutory rights to participate in healthcare governance, decision-making, and quality policy.

Product overview

LSR (Landelijk Steunpunt (Mede)zeggenschap) is a national support center for client participation in healthcare, offering advisory, training, quality assessment, and complaint handling services. The organization serves as a umbrella organization for over 500 client councils and provides professional support including advisory services (Advies), professional development (Deskundigheidsbevordering) with courses and workshops, quality assessments from client perspective (Cliënten over Kwaliteit/CoK, Samen over Kwaliteit/SoK, Puls Peiling), complaint handling (Vertrouwenspersonen, Klachtenfunctionaris), and administrative support (Ambtelijk Secretaris, Ondersteuner Inspraak, LSR-ondersteuner). Additional resources include the Kennisbank knowledge base, MEDEzeggenschap and Samenspraak publications, and the Adviespunt helpline. The services cover multiple healthcare sectors including elderly care, disability care, mental health, hospitals, and primary care.

Differentiator

Problem solved

Functional benefit

Products and services

• Client Council Advisory

Quantifiable outcome

• 20% increase in CVP (confidential advisor) support cases in 2025 compared to previous year, reaching 3,027 clients
• +1 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core and minor.

• VGN, ActiZ, Ieder(in), KansPlus, LOCcoreStrategic or Co-development Partner · 1 January 2020Joint founding of Klachtencommissie Onvrijwillige Zorg (KCOZ) in 2020, which handles complaints about involuntary care under the Wzd law. Per June 2026, KCOZ operates under De Geschillencommissie.
• Academy Het DorpcoreStrategic or Co-development PartnerCollaboration on research questionnaire about advice and approval rights regarding technology use in healthcare. Joint project to understand how councils use their rights in healthcare technology decisions.
• 's Heeren LoocoreStrategic or Co-development PartnerContract signed January 2026 for LSR to provide external confidential advisors (vertrouwenspersonen) to clients of 's Heeren Loo healthcare organization.
• PharosminorStrategic or Co-development PartnerProject partnership on ZonMw-funded project 'Kersverse cliëntenraden eerstelijn, aanjager van toegankelijke zorg' focusing on accessible healthcare for people with limited health literacy.
• GAZO, Medrie, HAP RijnmondminorStrategic or Co-development PartnerProeftuin (pilot) partners in the project on medezeggenschap and accessible first-line care, testing handreiking and workshop materials in practice.
• NCZ, Mind, Kansplus, LOC Altijd als menscoreStrategic or Co-development PartnerJoint advocacy coalition for client participation in healthcare. Collaborated on evaluation of Wmcz 2018, submitted joint letter to VWS ministry with three proposals for improving participation law implementation.
• Alzheimer NL, Ieder(in), KansPlus, LFB, Per SaldocoreStrategic or Co-development PartnerCoalition of client organizations that created informatiepuntwzd.nl website with accessible information about the Wet zorg en dwang (involuntary care law). Website updated in 2026 with new information.
• LFBminorGTM or Marketing PartnerCollaboration on SamenSterkdag annual conference; LFB awards Conny Kooijman prize at the event for people with intellectual disabilities making a difference.
• ProDemosminorGTM or Marketing PartnerPartner for SamenSterkdag conference providing workshop on debating and tours of the Dutch parliament building.
• Groene Zorg AlliantieminorStrategic or Co-development PartnerProject 'Samen Duurzaam' (Together Sustainable) focused on sustainability in disability care, funded by Ministry of VWS and executed by LSR together with LFB and experiential experts.

Scale indicators2 records

Recent moves7 records

Others

• Pharos: Pharos is the Dutch centre of expertise on health disparities and a research partner with LSR on the ZonMw-funded 'Kersverse cliëntenraden eerstelijn' project; it represents an adjacent healthcare-knowledge organization with overlapping training and quality-improvement work.
• Nictiz: Nictiz is the Dutch national competence centre for digital health information exchange and eHealth standards; it operates in the broader Dutch healthcare-quality ecosystem with some thematic overlap to LSR's quality-assessment services, though focused on digital health standards rather than participation governance.
• Ieder(in): Ieder(in) is the Dutch network for people with chronic illnesses or disabilities; it co-founded KCOZ and informatiepuntwzd.nl with LSR and operates as a peer-ecosystem advocacy organization serving the same medezeggenschap constituency.
• VGN: VGN is the Dutch association of care providers for people with disabilities and an LSR coalition partner in KCOZ and Wmcz 2018 advocacy; it shares the same Dutch healthcare-governance ecosystem and many of the same member/client councils in the gehandicaptenzorg vertical.
• ActiZ: ActiZ is the Dutch branch organization for healthcare providers in elderly care and home care; it is an LSR partner in founding KCOZ and serves an overlapping client base, but represents the provider side rather than delivering client participation services.
• KansPlus: KansPlus is a Dutch client/advocacy organization for people with intellectual disabilities and a core LSR coalition partner in Wmcz and Wzd initiatives; it represents a related end-beneficiary constituency served through LSR's disability-care training and Samenspraak publications.
• LOC Waardevolle zorg: LOC is the Dutch network of client councils in long-term care and a joint advocacy partner with LSR on Wmcz 2018 policy submissions to the Ministry of VWS; it shares membership overlap with LSR's 500+ client council base.

Direct peers

• Vilans: Vilans is a Dutch national knowledge organization for long-term care that develops quality instruments, training, and implementation support for care organizations — a directly analogous role to LSR in the long-term care vertical, with overlapping advisory and quality-assessment service lines.

Broad incumbents

• Patiëntenfederatie Nederland: Patiëntenfederatie Nederland is the Dutch umbrella patient organization representing collective patient interests and conducting quality surveys; it operates in the same medezeggenschap/patient-participation space as LSR but at a broader population-health policy level rather than a per-client-council support level.

Regional players

• De Geschillencommissie: De Geschillencommissie is the Dutch national disputes commission for healthcare complaints that assumed operational responsibility for the jointly founded KCOZ from June 2026; it is directly adjacent to LSR's complaint-handling service line and represents the institutional home of one of LSR's co-founded services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/hetLSR

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LSR