PROPS

Name

PROPS

Legal name

PROPS North East

Website

https://props.org.uk

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

North Shields

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Commissioned Contracts: PROPS receives commissioned contracts from Newcastle City Council (over 20 years) and North Tyneside Council (since 2007) to deliver specialist family drug and alcohol services.
2. Grants: Funding from Community Foundation Tyne and Wear, Vita Health/Aspire Health Care, Star Fund, and other grant-making organizations.
3. Donations and Legacies: Individual donations, legacies, and corporate donations from supporters including private donors, Artsy Fartsy, Zenos Technology, Seaton Delaval Hall, National Trust Derwent Wear and Coast, E Turnbull & Sons, Direct Blinds, Vaulkhard Group, Arnold Clark, Lloyds Foundation, Eastern Star Ladies, and Pavers.
4. Training Services (Positive Practice Partnership): Positive Practice Partnership, the trading arm of PROPS, delivers bespoke training packages nationally for professionals in drug and alcohol services. Generates income through training programme delivery and accreditation services.

Go-to-market motion2 records

Distribution channels7 records

Marketing channels8 records

Core offering

PROPS is a specialist UK charity providing free, confidential support to families and carers affected by someone else's alcohol or drug use. Core services include one-to-one support, group support, a 9am-9pm helpline, the Children and Young Person's Project (ages 5-18), and structured programmes based on evidence-based Community Reinforcement Approach interventions (CRAFT, CRA, ACRA). The Positive Practice Partnership training arm delivers accredited professional training nationally on CRA, CRAFT and ACRA.

Product overview

PROPS is a specialist family drug and alcohol charity offering a coordinated suite of support services for families affected by someone else's substance use. The core service portfolio consists of direct support programs (One-to-One Support, Group Support, and a daily Helpline) complemented by evidence-based intervention programs (CRAFT with 70% success rate, CRA, and ACRA for adolescents). Additional services include a dedicated Children and Young Person's Project for ages 5-18, Family Mediation, Drug and Alcohol Awareness Training, and respite/wellbeing activities. The Positive Practice Partnership serves as the training and accreditation arm, uniquely endorsed by Dr Robert Meyers to deliver all three CRA disciplines nationally. The organization operates primarily across Newcastle and North Tyneside in the UK.

Differentiator

Problem solved

Functional benefit

Products and services

• One-to-One Support Individual support sessions for families affected by someone else's drug or alcohol use, available face-to-face, online, or via telephone at venues of the family's choice across Newcastle and North Tyneside.
• Group Support Educational and wellbeing groups facilitated by experienced Family Intervention Workers or trained volunteers, including CRAFT Maintenance, Grief Group, Men's Group, Peer Support, Tyne to Talk (18-25), and Wellbeing Group, delivered face-to-face and online.
• Helpline Telephone helpline available 9am-9pm, Monday through Sunday including weekends and bank holidays, providing immediate support and accepting callback requests from families across Newcastle and North Tyneside.
• Children and Young Person's Project Specialist confidential service for children and young people aged 5-18 living in Newcastle and North Tyneside affected by someone else's drug or alcohol use, delivered via text/messaging, face-to-face meetings at schools, homes, or venues of choice.
• CRAFT (Community Reinforcement and Family Training) Programme Internationally recognised intervention programme with a 70% success rate, teaching families behavioural approaches to address substance use problems. Delivered over eight one-to-one or group sessions.
• CRA (Community Reinforcement Approach) Programme Behavioural programme helping people addicted to drugs and/or alcohol using functional analysis and positive reinforcement to promote lifestyle changes and treatment engagement.
• Drug and Alcohol Awareness Training Half-day training course raising awareness of drug and alcohol use, effects, categories, law relating to controlled drugs, and government guidelines for safe alcohol limits.
• Family Mediation Structured programme to help decrease conflict within families and find new ways to positively communicate and strengthen relationships affected by substance use.
• Positive Practice Partnership Training Two-day accredited training programmes and consultancy for Community Reinforcement Approach family of interventions (CRAFT, CRA, ACRA), delivered nationally for commissioners, service managers, and family workers in drug and alcohol services. Only UK organisation endorsed by Dr Robert Meyers to deliver all three CRA disciplines.
• Make Time for Yourself (Respite) Self-care opportunities including health and wellbeing days, art sessions, fun events, and respite trips to help carers recharge and maintain their own health.

Quantifiable outcome

• 70% success rate in helping substance misusers seek treatment
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Cedarwood TrustcoreStrategic or Co-development PartnerPartnership for community outreach through drop-in sessions. Cedarwood Trust hosts PROPS workers for informal sessions providing support to individuals navigating addiction within their families in North Tyneside.
• Whitley Bay Big LocalcoreStrategic or Co-development PartnerCommunity partnership for drop-in sessions providing casual environment for individuals to find reassurance, understanding and guidance about addiction support.
• Working Well North TynesideminorStrategic or Co-development PartnerPartnership to increase PROPS presence in the community and provide safe spaces for individuals to access support.
• Tynemouth Golf ClubminorStrategic or Co-development PartnerVenue host for PROPS annual charity golf tournament, which has raised funds including £1,579.69 in 2024.
• National Trust (Gibside Estate)minorStrategic or Co-development PartnerNational Trust guides provided magical walks through Gibside estate for PROPS carers and families during Recovery Walk 2023. Staff and volunteers supported respite activities.
• Newcastle Building SocietyminorStrategic or Co-development PartnerContribution towards transport costs for PROPS carers to attend the Recovery Walk and respite activities.
• GreggsminorStrategic or Co-development PartnerDonation of sausage rolls for the PROPS Carers Recovery Walk event.
• Newcastle City CouncilcoreOthersPrimary funder who has commissioned PROPS services for over 20 years, covering city-wide service delivery.
• North Tyneside CouncilcoreOthersCommissioned services in North Tyneside since 2007, enabling delivery of specialist family drug and alcohol services.
• Community Foundation Tyne and WearcoreOthersAwarded core funding for projects as well as grants to support the team and carers.
• Dr Robert J MeyerscoreStrategic or Co-development PartnerPatron of PROPS North East since 2013 and developer of CRAFT methodology. Endorsed Positive Practice Partnership as the only UK organization to deliver all three CRA disciplines. Provides academic verification and ongoing support for training programmes.
• Minsteracres Retreat CentreminorStrategic or Co-development PartnerRetreat centre in County Durham providing complementary therapy treatments, accommodation, and mindfulness activities for PROPS carers respite trips. Hosted Easter events and mindfulness retreats.

Scale indicators6 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• Change Grow Live: Large UK charity delivering drug and alcohol treatment services including family support across hundreds of services. Competes with PROPS for commissioned family support contracts and represents the dominant scale player in the same commissioning market.
• Turning Point: National health and social care provider delivering substance use services including the North Tyneside Recovery Partnership. Direct competitor with PROPS for commissioned family drug and alcohol contracts in the North East region.
• We Are With You: UK-wide drug and alcohol charity providing treatment and family support services nationally. Comparable target population and free, funded model, with much larger scale and geographic reach than PROPS.
• Humankind: National charity providing substance use, family, and recovery services; partners with CNTW to deliver NTaR in Newcastle, the same treatment service that refers into PROPS. Comparable operating model and contract-based funding streams at much greater scale.

Direct peers

• Adfam: UK national charity specifically supporting families affected by drug and alcohol use. Closest direct peer to PROPS in mission, offering family support, training, and resources nationally, including a helpline and peer support services.
• Families Anonymous: UK fellowship offering group support for families and friends of those with drug or alcohol problems. Peer-led group model mirrors PROPS's group support service for families affected by addiction.
• DrugFAM: UK charity providing support for families, friends, and partners affected by someone else's drug or alcohol use. Operates a helpline, online support groups, and residential family support — directly comparable to PROPS's service model.
• Al-Anon Family Groups UK & Eire: Peer support fellowship for families and friends of alcoholics, running group meetings and a helpline across the UK. Comparable target population (carers/families) and peer-led group support model, though rooted in mutual aid rather than professional intervention.
• National Association for Children of Alcoholics (NACOA): UK charity providing information, advice, and support to children affected by a parent's drinking. Directly comparable to PROPS's Children and Young Person's Project through its free helpline and young-person-focused services.

Regional players

• Scottish Families Affected by Alcohol & Drugs: Provides family support services in Scotland for those affected by substance use, including a helpline, bereavement support, and adult and children services. Highly comparable model to PROPS but operating in a different UK geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/propsnortheast

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PROPS