Automated Voice & Data Solutions

Name

Automated Voice & Data Solutions

Legal name

TTEC Digital

Website

https://avds.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Business Communications

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• IP-PBX systems
• VoIP services
• Interactive voice response
• Business communications
• Unified communications

Headquarters

HQ city

Houston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services — Strategy & Implementation: Fees charged for CX strategy consulting, technology implementation, and deployment services. These are project-based or retainer engagements with enterprise clients.
2. Managed Services (SurroundCX™): Recurring managed services revenue for ongoing contact center optimization, support, and innovation services delivered on a contractual basis.
3. Technology Licensing & Platform Integration: Revenue derived from integrating and potentially licensing third-party CX platforms (Genesys, Five9, Salesforce, etc.) as part of bundled solutions. Typically embedded within professional services or managed services contracts rather than sold standalone.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Automated Voice & Data Solutions (AVDS) provides software-based IP-PBX systems, VoIP services, interactive voice response (IVR), and business communications solutions. Founded in 1992 and headquartered in Houston, Texas, the company serves organizations with IP telephony and unified communications infrastructure. AVDS operates with 11-50 employees as a private, for-profit communications technology provider.

Product overview

TTEC Digital offers a comprehensive portfolio of customer experience (CX) technology services organized around six core capabilities. The Artificial Intelligence service powers cognitive insights and engagement for intelligent customer interactions. Contact Center Technology provides on-premises and cloud strategies for modern contact center operations. Customer Relationship Management enables lifecycle touchpoint optimization. CX Strategy & Design delivers tailored approaches for scalable business value. Data & Analytics generates actionable customer insights. These services are unified through SurroundCX™ Managed Services, which provides comprehensive support, optimization, and innovation for ongoing contact center management. The company leverages deep partnerships with leading CX platforms including Genesys, NICE, Five9, Salesforce, and cloud hyperscalers to build technology ecosystems matching client requirements.

Differentiator

Problem solved

Functional benefit

Brands

• SurroundCX™: Managed services offering comprehensive support, optimization, and innovation services that enable effortless contact center management.

Products and services

• IP-PBX Systems Software-based Internet Protocol Private Branch Exchange (IP-PBX) systems that manage internal and external business telephone communications over IP networks. Designed for business customers requiring modern, software-driven telephony infrastructure.
• VoIP Services Voice over Internet Protocol (VoIP) services that enable business telephone calls over internet connections rather than traditional phone lines. Targeted at organizations seeking cost-effective, scalable voice communications.
• Interactive Voice Response (IVR) Interactive Voice Response (IVR) systems that automate call handling through menu-driven voice prompts, enabling businesses to route calls, gather information, and serve callers without live agent involvement. Suited for organizations seeking automated call handling and customer self-service.
• Communications Solutions Integrated business communications solutions combining IP-PBX, VoIP, and IVR capabilities into tailored deployments for organizational clients. Designed for businesses seeking comprehensive communications infrastructure from a single provider.

Quantifiable outcome

• Rapid ROI — The company prominently features 'Rapid ROI' as a key outcome of its CX transformation solutions.

Named customers21 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability3 records

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft is a CX Cloud Hyperscaler partner of TTEC Digital. Solutions are deployed on Microsoft Azure cloud infrastructure. TTEC Digital leverages Microsoft's cloud and AI capabilities (including Azure AI services) to deliver customer experience transformation solutions to enterprise clients.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS is listed as a CX Cloud Hyperscaler partner, enabling TTEC Digital to build and deploy CX solutions on AWS infrastructure. The partnership provides cloud-scale reliability and access to AWS AI/ML services for CX transformation engagements.
• Google CloudcoreTechnology or IntegrationGoogle Cloud is a CX Cloud Hyperscaler partner for TTEC Digital. The partnership enables deployment of CX solutions leveraging Google Cloud's AI, analytics, and contact center AI technologies.
• GenesyscoreTechnology or IntegrationGenesys is a CX Platform Leader partner and one of TTEC Digital's most prominently featured platforms. TTEC Digital has certified expertise in Genesys Cloud and has delivered successful migration projects for clients (e.g., Selco Credit Union). Genesys Cloud serves as a core omnichannel contact center platform in TTEC Digital's solution portfolio.
• Five9coreTechnology or IntegrationFive9 is listed as a CX Platform Leader partner, representing a key cloud contact center technology in TTEC Digital's ecosystem. TTEC Digital implements and integrates Five9 solutions as part of its CX transformation engagements.
• NICEcoreTechnology or IntegrationNICE is a CX Platform Leader partner of TTEC Digital, contributing analytics and contact center optimization capabilities to the solution ecosystem.
• SalesforcecoreTechnology or IntegrationSalesforce is a CX Platform Leader partner. TTEC Digital provides CRM strategy and implementation services, integrating Salesforce as the customer relationship management backbone of CX transformation programs.
• ZendeskcoreTechnology or IntegrationZendesk is a CX Platform Leader partner providing customer service and engagement platform capabilities integrated by TTEC Digital into its CX solution stack.
• ServiceNowcoreTechnology or IntegrationServiceNow is a CX Platform Leader partner, contributing workflow automation and service management capabilities to TTEC Digital's CX ecosystem.
• TalkdeskcoreTechnology or IntegrationTalkdesk is a CX Platform Leader partner providing AI-powered contact center technology integrated into TTEC Digital's customer experience solutions.
• CiscocoreTechnology or IntegrationCisco is a CX Platform Leader partner, contributing collaboration and contact center infrastructure capabilities to TTEC Digital's solution ecosystem.

Scale indicators2 records

Recent moves1 record

Broad incumbents

• Nextiva: Cloud-based VoIP and UCaaS provider focused on SMBs — a comparable customer segment to AVDS and the type of cloud-native competitor reshaping the SMB communications market.
• RingCentral: Cloud-native UCaaS leader that has been the primary structural disruptor of premise IP-PBX; serves overlapping SMB and mid-market voice customers and represents the dominant cloud alternative to AVDS's offering.
• Mitel Networks: Legacy IP-PBX and UC vendor serving mid-market and enterprise with on-premises and hybrid cloud offerings — directly competes with AVDS in the premise/hybrid segment.
• 8x8: Cloud UCaaS and contact center provider targeting SMB through enterprise; a key cloud-native competitor pulling customers away from on-premise IP-PBX specialists like AVDS.
• Avaya: Long-established incumbent in IP-PBX and unified communications serving enterprise and mid-market. A large, broad player in the same category where AVDS competes at the smaller end.
• Vonage (Ericsson Business): Cloud communications platform with UCaaS and APIs; competes for the same voice and UC budget that AVDS addresses, especially among mid-market customers.
• Microsoft Teams Phone: Cloud-native calling bundled into the Microsoft Teams ecosystem; the largest single structural threat to standalone IP-PBX specialists by absorbing telephony into a broader collaboration suite.

Direct peers

• 3CX: Software-based IP-PBX and UC provider targeting SMBs and mid-market with a similar software-first delivery model to AVDS. Most direct comparable on product form factor and customer profile.
• Allworx (now part of Sangoma): IP-PBX systems designed for SMBs with VoIP and unified communications features; directly comparable to AVDS's software-based IP-PBX positioning.
• Sangoma Technologies: Provides IP-PBX systems (including the Starface and Switchvox lines), VoIP hardware, and UC services to SMB and mid-market — overlapping customer segment and product category with AVDS.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat2 records

Key risks5 records

Key highlights4 records

Customer concentration

• Xx.com/TTECDigital
• YouTubeyoutube.com/channel/UCXXrgF_GNPucfSSbWfSizbQ
• Facebookfacebook.com/TTECDigital
• LinkedInlinkedin.com/company/ttec-digital
• Instagraminstagram.com/ttecdigital

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Automated Voice & Data Solutions