Hiveworks

What Hiveworks does

Hiveworks is a London-based, private for-profit company founded in 2014 that describes its mission as helping companies address customer experience (CX) challenges through collaboration and education. According to its self-reported short description, the firm operates in the customer experience advisory domain, positioning itself around collaborative problem-solving and capability-building for client organizations rather than disclosing a productized offering. The firm has 11-50 employees per its firmographic profile, consistent with a boutique professional services / advisory model rather than a scaled software or platform business.

No further commercial detail is verifiable from the available source material. The firm's website at hiveworks.com currently resolves to an OVHcloud "Site en construction" placeholder page, and there is no disclosed revenue, pricing model, customer list, product catalog, integrations, technology stack, funding history, or operating geographies in the aggregated data. Leadership disclosed is limited to Terence Heath as non-executive chairman. Without an active web presence or product disclosure, the company's current operating footprint, customer base, and service delivery model cannot be substantiated beyond the general CX advisory framing it has published.

As a result, any deeper segmentation of customers, channels, pricing, or competitive positioning would be inference rather than extraction. The verifiable picture is: UK-domiciled, privately held, founded approximately a decade ago, small-headcount (11-50) professional services firm focused on customer experience collaboration and education, led by a non-executive chairman, with an offline or non-operational primary web property at the time of data capture.

Name

Hiveworks

Website

https://hiveworks.com

Company type

Private

Founded year

2014

Headcount range

11–50 employees

Short description

Hiveworks is a London-based, privately held customer experience advisory firm founded in 2014 that helps companies address CX challenges through collaboration and education, operating with a small team of 11-50 employees.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel

Core offering

Hiveworks is a London-based firm that helps companies address customer experience challenges through collaboration and education-based engagements. The company's live web presence currently consists only of an OVHcloud "Site en construction" placeholder, and no detailed productized offering, pricing, or service packaging is publicly described in the available input.

Differentiator

Problem solved

Functional benefit

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Direct peers

• Walker Information: Long-standing CX advisory and research firm. Comparable as a specialist CX consulting competitor offering education, benchmarking, and advisory services to enterprises.
• Strativity Group: Boutique CX strategy and training consultancy. Comparable because it sells CX advisory and education services to enterprises, mirroring Hiveworks' stated offering.
• Heart of the Customer: B2B CX consultancy and training provider. Comparable because it delivers customer experience consulting, employee education, and journey mapping services to mid-market and enterprise clients.
• Beyond Philosophy: Specialist CX consulting and training firm. Comparable as a boutique competitor focused on customer experience education, culture change, and advisory work.

Emerging players

• InMoment: CX intelligence platform with embedded advisory and education services. Comparable because it pairs CX technology with human consulting and training programs aimed at improving customer outcomes.

Broad incumbents

• Medallia: Large enterprise customer experience management platform. Comparable because it sits at the intersection of CX advisory and technology, the same space Hiveworks occupies with its collaboration and education focus.
• Qualtrics: CX and experience management platform owned by SAP. Comparable as a dominant player combining CX measurement, advisory content, and training programs that compete for the same enterprise education budgets.

Others

• CXPA (Customer Experience Professionals Association): Industry body offering CX certifications, training, and community. Comparable as an ecosystem player in CX education that competes for the same training and certification budget lines.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat1 record

Key risks4 records

Key highlights4 records

Customer concentration

• Xx.com/HiveworksUK

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hiveworks