What medheads does

medheads IT GmbH is a privately held, vendor-independent German IT service provider founded in 2015 by Mario Heymann (Managing Director) and Dr. Carsten Haeckel (Medical Advisor), headquartered in Bruchweiler with four regional offices in Frankfurt am Main, Köln, Amöneburg/Marburg, and Saarbrücken. The company delivers managed IT services, practice management software, Telematikinfrastruktur (TI 2.0) connectivity, cloud and backup services, and management consulting exclusively to ambulatory healthcare providers — physician practices (Arztpraxen), Medical Care Centers (MVZ), and hospitals (Kliniken) — across Rhineland-Palatinate, Hesse, Saarland, and North Rhine-Westphalia, supported by a 15-person core team and a network of named Kooperationspartner.

The company's service stack rests on three pillars: (1) core IT operations for practices, including hardware procurement, server/network administration, and helpdesk support via a dedicated IT hotline, delivered on-site by Fachinformatiker and remotely via RustDesk and TeamViewer; (2) third-party healthcare software integration, primarily as a 10-year official T2med Praxis-Partner for practice management software and as a reseller of PatMed (patient app), Arzt Dashboard (KVDT billing validation at €99/month), and Nuance Dragon Medical One (AI speech recognition); and (3) proprietary and certified TI/cloud infrastructure, including Gematik-authorized RISE TI-Gateway provisioning (since January 2025) and a three-tier backup/cloud offering (Home Backup at €35/month, RZ-Cloud, Cloud Backup) hosted in German data centers under DSGVO compliance. Medheads' KBV-certified Managing Director and Gematik authorization position it as one of a small group of providers legally permitted to deliver full TI 2.0 connectivity to statutory healthcare providers.

Commercially, medheads operates a sales-led, field-service GTM motion with active presence at major German healthcare congresses (DGIM, Hausärztetag Rheinland-Pfalz, practica, e26), a CRM customer portal for ticket management, and a closed training portal for customer education. Revenue is generated through managed service contracts, software licensing and implementation fees, TI connectivity provisioning, and consulting engagements for practice founding, consolidation, succession, and hospital restructuring. Pricing is predominantly quote-based, with only Arzt Dashboard and Home Backup publicly listed. The company is founder-owned, has no disclosed external investors, and reports 145+ ongoing contract customers across its four operating regions.

Name

medheads

Legal name

medheads IT GmbH

Website

https://medheads.de

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

medheads IT GmbH is a founder-owned, vendor-independent German IT service provider delivering managed IT, practice management software (T2med), Gematik-authorized TI-Gateway connectivity, cloud/backup, and consulting exclusively to ambulatory physician practices, MVZs, and clinics across four German states from a 15-person team and four regional offices.

Ownership category

akta.pro rank

Headquarters

HQ city

Bruchweiler

HQ country

Germany

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. IT Services & Support for Medical Practices: Recurring managed IT services covering setup, operation, and ongoing maintenance of IT infrastructure for physician practices, MVZ, and clinics. Includes hardware procurement, network/server administration, and helpdesk support via dedicated IT hotline. Contracts are typically ongoing service agreements.
2. Practice Management Software (T2med): As an official T2med partner, medheads sells, installs, configures, and provides ongoing support for the T2med practice management software. This includes data migration from legacy systems and training. Revenue includes software licensing, implementation fees, and ongoing support contracts.
3. TI Infrastructure Solutions: Setup and management of Telematikinfrastruktur (TI) components including RISE TI-Gateway, KIM/TIM messaging, eRezept, and ePA connections. Medheads acts as an authorized provider and bills for provisioning and maintenance of TI connectivity.
4. Healthcare Consulting: Business consulting for medical practices, MVZ, and clinics covering practice founding, growth strategy, consolidation, succession, and operational optimization. Engagements range from short-term advisory to medium- to long-term implementation projects.
5. Arzt Dashboard (Billing Optimization): Reselling the Arzt Dashboard billing validation software as a partner. Medheads recommends, implements, and supports the tool which validates KVDT billing files before submission to the Kassenärztliche Vereinigung, priced at 99 EUR/month incl. VAT.
6. Dragon Medical One: As a Nuance partner, medheads implements and supports Dragon Medical One AI-powered speech recognition for clinical documentation in medical practices.
7. Cloud & Backup Services: Three-tier backup offering: Home Backup (35 EUR/month + hardware), RZ-Cloud (cloud server hosting), and Cloud Backup (managed backup service). All hosted in German data centers with DSGVO compliance.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

medheads IT GmbH is a vendor-independent IT service provider that delivers and manages the complete IT stack for ambulatory healthcare providers in Germany. Its offerings include implementation and ongoing support of T2med practice management software, provisioning of the RISE TI-Gateway for connection to the Telematikinfrastruktur (TI 2.0), managed cloud and backup services, billing validation tools (Arzt Dashboard), patient apps (PatMed), clinical speech recognition (Dragon Medical One), and management consulting for practice founding, growth, and restructuring.

Differentiator

Problem solved

Functional benefit

Brands

• RISE TI-Gateway: Certified TI-Gateway solution for connecting practices, MVZs and clinics to the German Telematikinfrastruktur (TI 2.0) via highspeed connectors without additional on-premise hardware.
• PatMed
• Arzt Dashboard

Products and services

• T2med Practice Management Software Official T2med Praxis-Partner offering sales, installation, configuration, data migration from legacy systems, training, and ongoing support for the T2med practice management software used by ambulatory physician practices and MVZ in Germany.
• RISE TI-Gateway Gematik-authorized TI-Gateway service that connects practices, MVZ, and clinics to the Telematikinfrastruktur (TI 2.0) without local hardware connectors, via Highspeed-Konnektoren from German high-security data centers, enabling KIM/TIM messaging, eRezept, and ePA connectivity.
• PatMed Patient App

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• T2med GmbH & Co. KGcoreTechnology or Integrationmedheads is an official T2med Praxis-Partner since 2015 (10 years). The partnership involves sales, implementation, data migration from legacy systems, and ongoing support for the T2med practice management software. T2med is described as one of the most modern practice management solutions in the German healthcare market, developed 'from practice for practice.' Medheads offers T2med demos, trial installations, and complete onboarding for new customers switching from competing systems.
• RISE Deutschland GmbHcoreTechnology or Integrationmedheads is a Gematik-authorized TI-Gateway provider for the RISE TI-Gateway product. RISE develops the TI-Gateway software that enables healthcare providers to connect to the Telematikinfrastruktur 2.0 without traditional hardware connectors (Konnektoren). Medheads provisions, installs, configures, and manages RISE TI-Gateway for its customers. The partnership was formalized with medheads' Gematik authorization on 24 January 2025.
• Keil+KistlerminorChannel Partner/ Reseller/ DistributorKeil+Kistler (Linden, Germany) is a Kooperationspartner for practice setup (Praxiseinrichtung). They co-deliver integrated new practice projects alongside medheads IT services, referring customers to medheads for IT needs.
• varitec AGminorChannel Partner/ Reseller/ Distributorvaritec AG (Merchweiler, Germany) is a Kooperationspartner for medical technology (Medizintechnik). They co-deliver integrated medical facility projects alongside medheads IT services.
• Herbert-EDVminorChannel Partner/ Reseller/ DistributorHerbert-EDV (Mudershausen, Germany) is an IT service Kooperationspartner providing supplementary IT services. Listed as a cooperation partner on medheads' contact page, serving the broader regional customer base.
• RN-SystemsminorChannel Partner/ Reseller/ DistributorRN-Systems (Leimen, Germany) is a T2med service partner listed as a Kooperationspartner. They provide T2med-specific implementation and support services in the regional market.
• DatazoneminorChannel Partner/ Reseller/ DistributorDatazone (Neuburg a. d. D., Germany) is a T2med service partner listed as a Kooperationspartner. They provide T2med-specific services and support in their regional market.
• TAG:EINS WerbeagenturminorImplementation/ SI/ Consulting PartnerTAG:EINS (Frankfurt am Main) is medheads' web design and marketing agency partner, responsible for the design and conception of medheads.de. Listed in the legal notice (Impressum) as the web design provider.
• Gematik GmbHcoreOthersThe Gematik GmbH (National Agency for Digital Medicine) is the governing body responsible for the Telematikinfrastruktur in Germany. It issued medheads its TI-Gateway provider authorization on 24 January 2025. This authorization is a regulatory prerequisite for offering TI-Gateway connectivity services to German healthcare providers.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• samedi GmbH: Vendor of practice management and patient communication software for German medical practices, including online appointment booking, e-services, and electronic patient records. Comparable to medheads as it serves the same ambulatory healthcare customer segment with practice IT solutions, and increasingly bundles IT services alongside its software.
• medondo AG: Vendor of practice management software and patient communication platforms for German medical practices, including appointment scheduling, electronic patient records, and billing. A direct peer to medheads in serving German ambulatory practices with practice IT solutions, with similar mid-market positioning and a comparable feature set.
• Zollsoft GmbH: German software vendor specializing in practice management solutions (tomedo) for medical practices, dentists, and therapy centers. Highly comparable to medheads in serving German ambulatory practices with practice IT, though Zollsoft is primarily a cloud-software vendor while medheads is service-led with hybrid on-prem and cloud offerings.
• medatixx GmbH: One of Germany's leading providers of practice management software and IT services for ambulatory physicians, serving tens of thousands of medical professionals. Directly comparable to medheads as both provide integrated practice IT solutions to German Arztpraxen, with medatixx operating at a larger national scale and broader product portfolio.

Broad incumbents

• Dedalus Group: European healthcare IT company offering hospital information systems, diagnostic software, and integrated care platforms. Operates across Germany with established healthcare IT agreements; broader in scope than medheads but adjacent in serving German healthcare providers with software and integrated IT, particularly in the hospital and clinic segment medheads is beginning to address.
• Noventi Group: One of Germany's largest billing and administrative service providers for physicians, pharmacists, and healthcare providers. Provides practice management and billing software broadly comparable to medheads' Arzt Dashboard offering, with deeper presence in pharmacy billing and a national footprint that medheads currently lacks.
• CompuGroup Medical SE: Europe's largest e-health company, providing practice management software (MEDISTAR, ALBIS), hospital information systems, and connectivity solutions for healthcare providers. Directly competes with medheads' T2med and RISE TI-Gateway offerings at a much larger scale, with deep penetration across German ambulatory practices and a national field service network.
• Doctolib GmbH: Major European platform for online appointment booking and practice management software, serving physician practices in Germany. While Doctolib is more patient-facing, it is increasingly serving as a practice IT/management platform with teleconsultation and EMR features that partially overlap with medheads' offerings in the same German ambulatory segment.

Others

• RISE Deutschland GmbH: Technology partner and developer of the TI-Gateway software that medheads resells as a Gematik-authorized provider. While medheads is a partner rather than direct competitor, RISE operates in the same regulatory space (TI 2.0) and represents an adjacent player in the German healthcare IT ecosystem with deeper technical control over the underlying gateway product.
• T2med GmbH & Co. KG: Developer of the T2med practice management software — medheads' core partner product. T2med serves the same end customers (German physician practices) and is a key part of the value chain, while medheads is the largest T2med service partner providing implementation, data migration, and ongoing support across 145+ customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/medheads-it-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about medheads