What iComm Solutions does

iComm Solutions is a Northampton, United Kingdom-based technology services provider operating as a trading name of iComm Communications Ltd., a private limited company registered in England and Wales (Company No. 08771266). The company, founded in 2008 with a headcount of 1–10, runs a single physical retail and service center at 37 Caxton House, Northampton Science Park, and positions itself as an Apple Authorised Independent Repair Provider (IRP) offering warranty-compatible device repairs using genuine Apple parts and official repair tools, alongside chip-level and component-level diagnostics for a broader range of consumer electronics. Its customer base spans individual consumers and small-to-medium businesses in Northamptonshire, served via walk-in retail, online appointment booking, and a collection-and-delivery service.

Name

iComm Solutions

Legal name

iComm Communications Ltd.

Website

https://icommsolutions.co.uk

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

iComm Solutions is a Northampton-based Apple Authorised Independent Repair Provider and IT services firm, offering device repairs, managed IT support, VoIP, connectivity, CCTV, and web hosting to local consumers and small businesses.

Ownership category

akta.pro rank

Headquarters

HQ city

Northampton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Device Repairs: One-time repair services for smartphones, tablets, laptops, and other consumer electronics. Pricing varies by device type and repair type (screen, battery, charging port, etc.).
2. Business IT Support Subscriptions: Monthly subscription packages for business IT support including Pay As You Go, Premium Managed Service, and Premium+ Managed Service tiers.
3. Personal IT Support Subscriptions: Monthly subscription tiers for personal computing support: Basic (£4.95/month), Premium (£9.95/month), Premium+ (£14.95/month), plus Pay As You Go at £35 per session.
4. IT Services: Managed IT services, VoIP, web design, connectivity, CCTV installation, and other technology services for businesses and individuals.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

iComm Solutions is an Apple Authorized Independent Repair Provider (IRP) that delivers device repair services for smartphones, tablets, laptops and desktops (including chip-level and component-level repairs using genuine Apple parts) alongside a broad portfolio of managed IT support, VoIP, business WiFi/connectivity, CCTV, web design, web hosting, cloud backup, data recovery, vehicle tracking, mobile/SIM, electronic recycling, and iComm AI services for individuals and small/medium businesses across Northamptonshire.

Product overview

iComm Solutions is an Apple Authorised Independent Repair Provider (IRP) offering a comprehensive suite of technology services primarily focused on device repairs and IT support. The company operates as a one-stop solutions provider with a portfolio of services including repairs (smartphone, tablet, laptop, desktop including Apple devices with genuine parts), IT Support (managed services with tiered packages), VoIP telecommunications, Web Design, Mobile/SIM services, Connectivity/WiFi, iComm AI, CCTV security, Data Recovery, Recycling, Vehicle Tracking, and Web Hosting. The core offering centers on repairs and IT support, with additional services spanning telecommunications, web development, security systems, and cloud solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Repairs Device repair services for smartphones, tablets, laptops and desktops, including Apple-authorized repairs using genuine Apple parts with certified technicians, plus chip-level and component-level repairs for various devices.
• IT Support Managed IT support services for businesses and individuals in Northamptonshire, including Pay As You Go, Premium Managed Service and Premium+ Managed Service packages with varying response times, monitoring and protection levels.
• VoIP Voice over IP telecommunications services providing business phone solutions.
• Web Design Website design and development services for businesses in Northamptonshire.
• Mobile Mobile phone services including SIM-only contracts and mobile device sales.
• Connectivity Business WiFi and internet connectivity solutions for businesses in Northampton.
• iComm AI Artificial intelligence services offered as part of the company's service portfolio.
• CCTV Security CCTV installation services including cameras, DVRs, NVRs and remote monitoring capabilities for homes and businesses.
• Data Recovery Software solutions and data recovery services for damaged or corrupted data.
• Recycling Electronic waste recycling services for old devices and equipment.
• Tracking Vehicle tracking solutions for fleet management and security.
• Web Hosting Web hosting services provided through iComm Connect.
• Cloud Backup Solutions Cloud backup services for data protection and disaster recovery.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Apple Inc.coreTechnology or IntegrationApple Independent Repair Provider (IRP) partnership. iComm Solutions has been rigorously inspected by Apple, completed required exams, and undergone extensive training to become certified. As an IRP, they have access to genuine Apple replacement parts and official Apple repair tools. Provider verified on Apple website: Provider Name 'iComm Communications Limited', City 'Northampton', UK.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Currys: UK's largest consumer-electronics retailer offering in-store and at-home tech support, repairs, installation, and connectivity services (formerly Knowhow). Comparable on the broad consumer/SMB tech-services bundle (repairs + WiFi + support + mobile), though at significantly greater scale and reach than iComm.
• Apple Store / Apple Authorized Service Providers: Apple's own retail stores and global network of Authorized Service Providers deliver genuine-parts Apple repairs with manufacturer-grade SLAs. iComm operates as one node in this same authorized network, so Apple Stores and other ASPs are the most direct competitive reference points for repair quality and pricing.
• Geek Squad (Best Buy): Tech-support and device-repair arm of Best Buy offering in-store, in-home, and remote IT support plus device repair. Comparable as a broader incumbent providing the same managed-IT + repair bundle iComm sells, but at much larger national scale.
• SquareTrade: Allstate-owned device-protection and extended-warranty provider operating in the UK and US with affiliated repair networks. Comparable on the warranty-compatible device-repair value proposition iComm uses via Apple IRP status, but operates as a scaled platform rather than a local workshop.

Direct peers

• iSmash: UK-based smartphone, tablet, and laptop repair chain offering same-day screen and component repairs with Apple-trained technicians. Closely comparable to iComm in device-repair core, Apple-service orientation, and physical-store retail model.
• Likewize: Global B2B device-protection, repair, and trade-in provider serving carriers, insurers, and retailers. Comparable on the device-repair-with-genuine-parts service capability and the support of enterprise/SMB customers that iComm also targets, though Likewize operates at substantially larger scale.
• uBreakiFix: Multi-market device repair chain specializing in smartphone, tablet, laptop, and game-console repairs with same-day turnaround. Directly comparable on the consumer-electronics repair service model that anchors iComm's business.
• Timpson Group: UK high-street service chain offering shoe, key, watch, phone, and device repairs through owned retail outlets. Comparable on the UK multi-service high-street repair model and the combination of walk-in retail with technician-led services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/iCommSolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iComm Solutions